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June, 2016
Some time back I took a very difficult decision to resign as MD of Keolis Hyderabad and will return back to the UK to rejoin my family having left over 5years ago I shall finally return back to my home country Wales within the UK, having left there over 30-years ago.
Keolis have rightly taken their time in finding a suitable successor to take the organization forward over the coming years and Im absolutely delighted that
Mr. Eric MOINIER has rightly been selected. Already having 3-years experience working here at Keolis Hyderabad, he has been a trusted advisor to myself as well as Mr. Emmanuel KUHN before me. Mr. Eric MOINIER formally took up the role of MD on the 22nd July 2016 and I have every confidence that,
with your continued support, Keolis Hyderabad shall continue to be a success for our Client L&T Metro and the Keolis Group.
I would like to thank all of you in helping me put Keolis Hyderabad on the international map in support to our strategy that takes the organization forward in
the long-term whilst ensuring our initial focus remains on the pending Stage 2 CMRS Inspection and Stage 1 RAM Demonstration so as to ensure a
smooth transition to Commercial Operations in October and beyond. The initiatives that you all achieved during our annual Keolis Week in June was testimony to what our people here at Keolis Hyderabad can achieve, a fantastic outcome in support to creating this world-class metro for Hyderabad.
So, with Mr. Eric MOINIER now at the helm, I end by saying how very proud I am of you all and that I wish you all the very best in meeting the opportunities
that lie ahead. Thank you - Andy THOMAS, Managing Director
SAFETY
It was an exciting journey
and to see a SEA change
ever since I have joined
Keolis Hyderabad on 6th
October 2013.
Operational Excellence
Social Responsibility
Operational Excellence
Operational Excellence
CUSTOMERS
The guests also shared some feedback specifically about the time taken by
AFC Gates and the ramp available at street level. The SC and EFO at Nagole station interacted with the guests and answered every query they
asked. Overall a day well spent with our guests. Hyderabad Metro Rail can
definitely feel proud about creating a system which is useful for every type
of citizen
Contact: Rajeev.ramesh@keolishyderabad.com
Customer Satisfaction
PEOPLE
2ND QUARTERLY WOW MEETING
Keolis Hyderabad is committed to its CORE VALUES which links to a fair
gender equality policy.
The
objectives
include
achieving a gender balance
across all business units,
ensuring that women have
better access to management positions and raising employee awareness
on other issues.
The 2nd Quarterly WOW meeting was organised on 21st June and Mrs.
Leila FRANCES (International CCO) and Ms. Celine BIEBER (International
DirectorHR) were the guests of honour. The meeting also drew attention
on statutory provisions under The Anti-sexual Harassment Act 2013 and in
consonance to the same a policy has been implemented in Keolis Hyderabad. The Quarterly Women Achievers award was awarded to Ms. Radha
NAMPALLY (Train Operator) for her contribution and support to the team
during the CMRS inspection of stage -1.
Contact: shalini.taneja@keolishyderabad.com
Employee Engagement
Employee Engagement
OPERATIONS
THE SILENT RUNNERS: OPERATIONS SUPPORT DEPARTMENT
Operations Support takes
full responsibility of maintaining Keolis Hyderabads
Operational documents. We
update the documents regularly, based on the comments received from our
stakeholders (L&T Metro)
and the observations received from our Internal
Auditors. We ensure the distribution of all updated documents on time, both
hard copies and soft copies to all internal departments (Station Operations,
Train Operations, Operations Control Centre & Depot Control Centre). We
have successfully provided all the required Operation documents during the
Stage -1 CMRS inspection, and as a result of our teams hard work, we
have been awarded the COOs Golden Star Award for 2nd Quarter as a
gesture of appreciation by Keolis Hyderabad.
We are also responsible for raising the PRs for all the essential equipment
and document printing required for the complete Operations Division, as
providing these equipments and safety documents helps all operational
staff to do their job efficiently and with confidence. The process involves coordinating with the purchase team, getting the relevant approvals from different department, raising the PR etc., and finally collecting the equipments
and sending them to the different operation departments so that all safety
critical employees of Keolis Hyderabad can do their respective jobs safely.
We have been part of a team which involved our legal department so that
collectively we could understand the safety critical rostering norms and
needs, and enabling us to move forward towards preparing the policy and
then scheduling the manpower accordingly. We, as a team along with our
IT counterparts, have held some informal meetings with a third party software outfit to discuss our needs and the potential solution that they can
offer.
We as a team also connect with different operations and maintenance departments to execute ORT test cases for checking the readiness of staff
and equipment and validation of procedures before going for Empty Trial
Run and RAMS demonstration.
Contact: Abhijit.gomes@keolishyderabad.com
Operational Excellence
ASSETS
BUSINESS
Provisioned drinking
water cans for all the
stations of stage 2, when huge HK staff were deployed for cleaning
activity @ each station
All Fire sump and domestic sumps filled in a span of 4 days. (1.4 lakh
liters of water for all the 10 stations)
100% completion of the delivery requirements of CMRS (spares, consumables, tools and assets)
Pest control vendor finalized for entire Uppal Depot, and approved
with L&T Metro for implementation
Contact: Ashfaq.baig@keolishyderabad.com
Economic Performance
This audit also helps in End-to-End reconciliation of SC reports vs. CC reports Vs. Bank deposits on daily basis, and the reports with any deviations
are escalated to the AFC Maintenance team/L&T project teams.
The team also preforms endto-end testing of AFC equipments at station level to make
sure all snags are rectified by
the vendor prior to the COD.
This audits are surprise
checks on the stations for
checking the float cash & media physical stocks, which
also needs to be tallied as per
the records. Any shortages in
media or float cash are escalated to the HOD, and also
provide them the remedies for non-occurrence of such errors.
Contact: byomakesh.mohanty@keolishyderabad.com
Operational Excellence
Contact: harikrishna.peddinti@keolishyderabad.com
Economic Performance
Launch of KeoLife
WOW Meet
New Idea GenerationRolling Stock
Front Line Idea ManagementTracks
New Idea GenerationPSS-OHE
IT Charter Awareness
KeoLifeA New Beginning Celebrations
Safety Workshop
Security Awareness
Skill Enhancement of Security Staff
Security Awareness through Mock
Drills
Doctor Service
Visualization at Cafeteria of OCC to en
Visualization Room
IT Security Workshop
Idea generation and establish tracking
of list ideas accomplishment
Certification to Internal auditors
Optimization of Mainte-
Konformite Principles
Incident Log Awareness
Safety Slogan Aware-
ness
First-Aid Training
Safety
Dos
and
DontsDesk Calendar
Athithi
Devo Bhava
(Customer
Satisfaction) Awareness Program
Water Pledge
International Yoda Day
Celebrations
Rules Campaign
Quality Awareness
Work Shop on quality
Display
of
Practical
Waste
Problem Solving
jects
Lean Training
pro-
Training
Keolis Hyderabad Picture
Gallery at Nagole Station
TO Roster Toll roll out
Video SOP for operations
Segregation
pledge
Meet & Greet the Customer
World Environment Day
a Train Operator
Decoration of
Nagole
Crew Control Room
Training
on Quality
Charts in Excel
Contact: Srinivas.duduka@keolishyderabad.com
KeoLife
Contact: Caroline.haseke@keolishyderabad.com
KeoLife
Contact: bhupendra.negi@keolishyderabad.com
Operational Excellence
Employee Engagement
Andy has been a guide, a source of inspiration and motivation for me and the rest of the team.
He has brought innovative methods of management (visualization, safety moments) which obtained quickly the adherence from the team.
He successfully enabled the company to pass major milestones like Stage 1 CMRS inspection
and always promoted employee engagement activities. He lifted up safety to the very first priority
in all activities, as well as client support and satisfaction. He is a leader who always keeps smiling, even in tough or conflictive situations. We will all miss his style and his guidance.
Eric MOINIER, CFO
RC SHARMA, COO
I appreciate Andys commitment and patience with all of us during the time being
our MD and am very thankful for having
him had as a mentor. We all have learned
a lot from him and I am sure we will continue to perform according to the vision he
has set for Keolis Hyderabad by carrying
out the companys strategy in the future.
Srinivas DUDUKA
CQHSEO
Caroline HASEKE
Head of Marketing & Sales
Its been a great experience working with Andy. Got to learn many things under his able leadership: Front Line Idea Management, Innovative Planning, Procurement & Delivery of services and
Vendor Management few methodologies which have been effectively implemented in Maintenance Division, resulting in successful outcomes.
His speeches always infused enthusiasm in the team. He is always approachable & ready to help.
His great capacity to simplify complexity and to make it manageable with his amazing listening
skills is commendable. We would like to thank Andy for his continued support and guidance. We
wish him a SAFE and HAPPY Future!
Laurent CASTEL, CTO
Operational Excellence