WMS Service Manual UHP Mexico

Introduction and Pre-Installation Summary
The purpose of this section is to provide general and introductory information for the Ultra Hit
Progressive (UHP) Bank-Level System, Figure A-1. UHP is a mystery triggered portal bonus and
LAP theme available in 30-line and 50-line configurations with $0.01 and $0.05 denominations.
Base games are configured with a minimum bet (forced minimum base bet plus an extra bet), so
any bet a player chooses makes them eligible for the portal. UHP features picking, free spins,
physics, and progressive elements.
UHP is available in two themes:
Jackpot Explosion
Piggy Bankin'
Figure A-1 UHP System Diagram.
Portal Controller 1.0

Bank Controller 1.0
Conventional Ethernet
G2S
ELSYNC
G2S, DGI
G2S
Game to System Protocol
DGI
Distributed Gaming Interface
Layer 3 Ethernet Switch

G2S, DGI
ELSYNC
ELSYNC
Bank of EGMs
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16-029783-00 DRAFT
Emotive Lighting Sync Protocol
ELSYNC
Introduction and Pre-Installation Summary:
Before You
Begin
Verify that you have the following equipment and parts:
Equipment checklist
1
Stage Hardware
Portal Controller (PC 1.0)
Bank Controller (BC 1.0)
DHCP Switch
Communication and Power Cables
Keyboard
Mouse
Uninterruptible Power Supply
BB2 Cabinets
CompactFlash Cards
10
Game RAM Clear Card (SCLR-000-18xx)
11
BC RAM Clear Card (SCLR-CGC-10xx)
12
OS CompactFlash Card (SSSG-000-1672 or higher)
13
BIOS Card (SBOT-0002-3000)
14
Jurisdictional (SPI) Chips
DVDs
15
Jurisdictional (SPI)
16
UHP Client
17
UHP Server
18
Themes
May 2011
General Theme Information
General Theme
Information
This section provides general information about UHP.

Base games run at their standard supported lines with the following percentages: 66%, 68%, 70%,
73%, 75%, 77%, 80%, and 82%. These base game percentages are only to be used in conjunction
with UHP.
The operator can choose the base game percentage and the UHP percentage (8%, 10%, and 12%).
NOTE: Some jurisdictions require a minimum total percentage, and a certain UHP percentage may
be forced to meet the requirement.
The more players play, the closer Jackpot Explosion or Biggy Bankin is to triggering. This is
indicated visually in the following ways:
Jackpot Explosion
In the base game, the volcano lava rises on the sides of the reels
On the top screen, the volcano lava rises inside the volcano
In the base game and on the top screen, the background screens change
Figure 1 Jackpot Explosion (top screen).
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Introduction and Pre-Installation Summary:
Piggy Bankin
In the base game, coins rise on the sides of the reels

On the top screen, more cracks appear on the pig
In the base game and on the top screen, the background screens change
Figure 2 Piggy Bankin (top screen).
When Jackpot Explosion or Piggy Bankin' triggers, 1 of the 4 progressive levels is randomly
awarded to one player. If the progressive is in the middle of being awarded and Jackpot Explosion
or Piggy Bankin' triggers again, the player receives both awards.
Documentation
Copyright
2011, WMS Gaming Inc. (WMS). All rights reserved. No part of this documentation may be
reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from WMS.
WMS reserves the right to revise this documentation and to make changes in content from time to
time without obligation on the part of WMS to provide notification of such revision or change.
WMS provides this documentation without warranty of any kind, either implied or expressed,
including, but not limited to, the implied warranties of merchantability and fitness for a particular
purpose. WMS may make improvements or changes in the product(s) and/or the program(s)
described in this documentation at any time.
Unless otherwise indicated, WMS registered trademarks are registered in the United States and
may or may not be registered in other countries.
Other brand and product names may be registered trademarks or trademarks of their respective
holders.
Game
Copyright,
Trademark, and
Patent Laws
Strict legal regulations protect the gaming device. Unauthorized modifications may be illegal under
international law. This principle also applies to WMS logos, designs, publications, and assemblies.
Facsimiles of WMS equipment (or any feature of it) may be illegal. This principle applies to
facsimiles manufactured with or without WMS components.
Check Local
Laws
Operation of gaming devices may be subject to state and local laws and regulations. This manual
does not solicit sale of gaming devices where they may not lawfully operate.
May 2011
CE Marking
CE Marking
The CE Marking appears on gaming devices that meet the requirements of the EU directives. On
these products, a Declaration of Conformity states that they satisfy all applicable EMC and safety
requirements.
Customer
Service
WMS is ready to help twenty-four hours a day. Contact our Product Support Group at 866-9674457.
Conventions
For clarity, this Service Manual uses the following conventions:
Text Conventions
Items that appear on a Screen Display (video screen) are identified in bold text.
Button names are shown in ALL CAPS text.
Individual parts, like the Printer or Coin Mechanism, are capitalized.

When required, information is provided in procedures about potential challenges and dangers. The
terms WARNING, CAUTION, and NOTICE are used for specific safety reasons. For emphasis,
WARNING and CAUTION appear beside the characteristic triangle symbol. Table 1 lists notice
icons used in this guide.
Safety Symbols and

Information
Table 1 Notice Icon Descriptions

Icon/Format
Description
Information note about important features or instructions but is not critical data.
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NOTICE:
Notice indicates a situation that requires special attention.
CAUTION:
Caution alerts to potential damage to a program, system, or device.
WARNING:
Warning indicates a situation the may cause personal injury or death.
WARNING:
Warning indicates a situation the may cause personal injury or death due to a
potential electrical hazard.
ESD:
ESD alerts to take proper grounding precautions against electrostatic discharge

(ESD) before handling a product.
Chapter 1 [DRAFT]
Stage Hardware Installation and Setup

Introduction
The purpose of this chapter is to describe the installation and connection of the bank-level Bank
Controller (BC) 1.0 (A-029134-00-00) and Portal Controller (PC) 1.0 (A-029135-00-00) to a Power
Switch and a DHCP Network Switch (20-025428-00-00). The two controllers and switch reside in
the stage area of the banked system to connect the games to the system, Figure 1-1.
Figure 1-1 UHP System Diagram.

Bank Controller 1.0
G2S
ELSYNC
G2S, DGI
G2S
DGI

G2S, DGI
ELSYNC
ELSYNC
Bank of EGMs
Chapter Overview This chapter covers how to:
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16-029783-00 DRAFT
Install the Stage and Edge-lit Sign Hardware

Install the DHCP Network Switch into the stage
Install the BC 1.0 and PC 1.0 into the stage
Route and secure all cabling
ELSYNC
1-2
Chapter 1 [DRAFT]: Stage Hardware Installation and Setup
Tools Required The following tools are required to complete the procedure in this chapter:
Table of
Contents
ESD wrist strap
Small Flathead screwdriver
#2 Phillips screwdriver (short)
Step ladder
Nut driver
Power Drill
Wire cutters
Introduction ..................................................................................1-1
Chapter Overview ............................................................................. 1-1
Tools Required.................................................................................. 1-2
Table of Contents .........................................................................1-2

Stage Setup and Accommodation..............................................1-3
Preventing Injury and Damage ...................................................1-5
Preventing Shock ............................................................................. 1-5
Preventing ESD ................................................................................ 1-5
Replacing/Repairing AC Line Cord................................................... 1-5
Properly Secure and Vent All Equipment.......................................... 1-5
Installing the DHCP Network Switch ..........................................1-5

Routing the Cables from the Network Switch ................................... 1-7
Installing BC 1.0 into the Bottom Shelf....................................1-10

Installing PC 1.0 onto the Top Shelf .........................................1-13
Installing the Power Supply Box and
Fans (International Version)......................................................1-15
Secure the Center Stage Bar to the Stage Cabinet .................1-19
Secure the Center Box to Center Bar ............................................. 1-22
Prepare the Edge Lit Sign............................................................... 1-25
Install Edge Lit Sign onto Center Box ............................................. 1-27
Secure Lower Cover to Center Box ................................................ 1-29
Secure Upper Cover to Lower Cover.............................................. 1-29
Secure Artwork and Front Plastic Art Cover ................................... 1-30
Secure Sign Cover to the Edge Lit Sign ......................................... 1-31
Completion ..................................................................................... 1-31
Part List.......................................................................................1-31
Block Diagrams ..........................................................................1-32
May 2011
Preventing Injury and Damage
Preventing
Injury and
Damage
Preventing Shock
1-5
This section provides guidelines for preventing electrical injury and protecting components from
electrostatic discharge (ESD) damage.
ALWAYS power equipment OFF at the Power Switch.

Regardless of the type of procedure, set all Power Switches to OFF when servicing the game,
Top Box, or other equipment.
Preventing ESD
Unplug equipment from the outlet if not handling ESD-sensitive components.
Exercise caution when working around electrical equipment.
ALWAYS wear an ESD wrist strap.

Fasten a resistive type (1 or 10 Meg) ESD wrist strap on arm and ensure that it makes good skin
contact, Figure 2 (A). Secure the clip end of the wrist strap to a nearby ground point.
Suggested grounds points are:
An unpainted or bare exposed metal area of the game cabinet or equipment enclosure.
Any labeled ESD common ground point, Figure 2.
Figure 2 ESD wrist strap (left) and ESD common ground point symbol (right).
Ground equipment when handling ESD-sensitive components.

When accessing printed circuit boards (PCBs) or components in direct contact with PCBs,
including EPROMs, CompactFlash Cards, and PCB connectors, connect the three-prong
equipment line cord to a properly grounded outlet. Then, secure the clip end of the ESD wrist
strap to an unpainted or bare exposed metal area of the game cabinet or equipment enclosure.
Replacing/Repairing If the AC Line Cord is damaged, it must be replaced by the manufacturer (WMS), its service agent,
AC Line Cord or similarly qualified persons in order to avoid a hazard.
Properly Secure and Before performing any service tasks, the game (and Top/Accessory Box, if applicable) must be
Vent All Equipment properly secured as described in the Service Manual. All WMS cabinets and associated
equipment (including Top/Accessory Box, controllers, etc.) must be properly installed. Upright
games must be mounted to a stand using four bolts, and all stands must be bolted to the floor, a
wall, or secured back-to-back. Slant games must be installed back-to-back or back against a wall.
All WMS Upright and Slant cabinets require a minimum of 6 inches (15 cm) clearance on both
sides and at the rear to allow for proper ventilation. Failure to fully secure and vent games may
cause injury and equipment damage.
Installing the
DHCP Network
Switch
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Complete the following steps to install the DHCP Network Switch (20-025427-00-00) in the right
stage cabinet.
1 Observe all appropriate safety and ESD precautions listed on Preventing Injury and Damage
on page 1-5.
Installing BC 1.0 into the Bottom Shelf
1-11
1 Connect the CAT5 cable coming from the DHCP Network Switch to the eth0 ethernet port (the
port closest to the DVI port), Figure 1-11 (A).
Figure 1-11 Connecting BC 1.0
B
C
A
2 Ensure that the power switch on BC 1.0 is turned to the ON position ( I ) before connecting the
Power Supply Cable, Figure 1-11 (B).
3 Connect the Power Supply Cable to the back of Bank Controller 1.0, Figure 1-11 (C).
4 Connect the Door Switch cable into its port on the back of BC 1.0, Figure 1-12.
Figure 1-12 Connecting Door Switch Cable (left) and DVI to VGA adaptor cable to bottom port (right)
5 Connect the DVI to VGA adaptor cable to the DVI port on the back of BC, Figure 1-12 (A).The
DVI port is directly under the Ethernet ports on the back of the BC.
This will facilitate starting up the controller using a game LCD.
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1-12
6 Connect the black 9-foot-VGA cable to the VGA port on the DVI to VGA adaptor cable,
Figure 1-13.
Figure 1-13 Connecting the VGA cable to the DVI to VGA adaptor cable
7 Remove the door at the front of the enclosure that will house the Bank Controller.
8 Slide BC 1.0 into its bottom shelf of the stage, ensuring to guide the cables to the back end of
the stage, Figure 1-14.
NOTE: Be sure to install the Bank Controller and Portal Controller in the proper upright position, with
the reset switch (Bank Controller), Figure 1-14 (A), and keyhole (Portal Controller) at the bottom.
Failure to install the controllers in the correct position may cause them to malfunction.
Figure 1-14 Mounting BC 1.0
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Installing PC 1.0 onto the Top Shelf
Installing PC 1.0
onto the Top
Shelf
Complete the following steps to install PC 1.0 (A-029135-00-00) into the top shelf of the Stage.
NOTE: To quickly differ en i ate between the PC 1.0 and BC 1.0, view the drives on the controller.
PC 1.0 has two DVD drives and the BC 1.0 has two CompactFlash drives. Or, locate the front of the
Controller, Figure 1-15 (A). The controller with the DVD drives (and no reset switch) is the PC 1.0 to
be installed in these steps.
Figure 1-15 PC 1.0 connections
B
1 Connect the DVI cable end to the bottom-most DVI connection on the back of PC 1.0,
Figure 1-16 (A).
Figure 1-16 Connecting DVI cable to PC 1.0
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1-13
1-14
2 Connect the two (2) USB cables into any of the USB ports on the back of PC 1.0,
Figure 1-17 (A).
Figure 1-17 Connecting the USB, CAT5, and power supply cables to PC 1.0
D
B
3 Connect the CAT5 cable coming from the DHCP Network Switch to the eth0 ethernet port (the
port closest to the DVI port), Figure 1-17 (B).
4 Ensure that the power switch on PC 1.0 is turned to the ON position ( I ) before connecting the
power supply cable, Figure 1-17 (C).
5 Connect the power supply cable, Figure 1-17 (D).
6 Slide PC 1.0 into its top shelf of the stage. Be sure to leave space for the DHCP Network
switch, Figure 1-18 (A).
Figure 1-18 Slide PC 1.0 onto the top shelf on the stage
NOTE: Install the Bank Controller and Portal Controller in the proper upright position, with the reset
switch (Bank Controller) and keyhole (Portal Controller), Figure 1-18, (B) at the bottom. Failure to
install the controllers in the correct position may cause them to malfunction.
May 2011
Chapter 2 [DRAFT]
Controller and EGM Installation and Configuration

Introduction
The purpose of this chapter is to detail the software installation and configuration of the PC 1.0, BC
1.0, and electronic gaming machines (EGMs).
The PC 1.0 gives casino operators the ability to quickly and easily manage their floor and enable
new gaming experiences for their players. The software networks all enabled slot cabinets. The PC
1.0 computer hosts the main applications, databases, and services. The software communicates
with the slot cabinets using an open, interoperable protocol called G2S.
Using the WMS Administrator, users can:
Make changes to the floor in real time or on a schedule
Configure peripheral devices on the gaming floor
Configure game denomination, maximum bet, paytable, volume, asset code, jurisdictional wait
times, language and limit options.
Enable or disable a slot cabinet.
A suite of reports on the PC 1.0 computer provide system configuration, slot floor configuration, and
metering information. Regulators can audit content and controlled files using the WMS Administrator
and a separate browser-based interface.
Refer to Figure 2-1 for an overview of a Network Gaming hardware configuration.
Figure 2-1 PC 1.0, BC 1.0, and EGM Hardware
Bank Controller 1.0
G2S
ELSYNC
G2S, DGI
DGI

G2S, DGI
ELSYNC
ELSYNC
Bank of EGMs
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G2S
ELSYNC
2-2
Chapter 2 [DRAFT]: Controller and EGM Installation and Configuration
Chapter Overview This chapter will cover how to:
Obtain the BC 1.0 IP address

Log in to, install, and configure PC 1.0 software
Obtain the PC 1.0 IP address
Add theme content to PC 1.0
Create a prize pool for the UHP game
Configure the game and game bank on the controller
Tools Required The following tools are required to complete the procedure in this chapter:
ESD wrist strap
SPI Software DVD
UHP client DVD
UHP Server and client CD
BL-SYS-11 (AOM Installer) CompactFlash Cards:

DVD
Bank Controller
Base Game DVDs
Jurisdictional chip
Table of
Contents
RAM Clear
PC controller
Introduction ..................................................................................2-1
Chapter Overview ............................................................................. 2-2
Tools Required.................................................................................. 2-2
Table of Contents .........................................................................2-2

Bank Controller Configuration Requirements and Limitations2-3
Connecting the Controllers to the BB2s....................................2-3
Configuring a New System .........................................................2-4
Verify the BB2 Connection to a Power Supply.................................. 2-4

Logging into BC 1.0 .......................................................................... 2-4
Obtaining the BC 1.0 IP Address...................................................... 2-4
Logging into PC 1.0 .......................................................................... 2-5
Change the PC 1.0 Time .......................................................................2-6
Configuring the ***WHICH*** RAID Controller Cache ...................... 2-7

Install the PC 1.0 Software ............................................................. 2-13
Using the PC 1.0 Software ............................................................. 2-19
Loading a Jurisdictional SPI File .........................................................2-19
Using the PC 1.0 Tabs and Toolbar ................................................ 2-20

Obtaining the PC 1.0 IP Address.................................................... 2-20
Adding Theme Content to the PC 1.0............................................. 2-22
Enrolling the BC 1.0 Bank Controller .............................................. 2-24
Creating the Prize Pool................................................................... 2-25
Game Configuration ..................................................................2-27

Date/Time Setup............................................................................. 2-27
Location Setup................................................................................ 2-27
Machine Ethernet IP Setup............................................................. 2-28
Add a Game Bank ......................................................................2-30
Troubleshooting .........................................................................2-42
Configuring the UHP Portal ............................................................ 2-33
May 2011
Bank Controller Configuration Requirements and Limitations
2-3
Bank Controller
Configuration
Requirements
and Limitations
Only one UHP instance may be configured per each BC 1.0.
Connecting the
Controllers to
the BB2s
Complete the following steps to run the CAT5 cables from the controllers and the power cables to
the BB2s.
NOTE: Keep track which port on the DHCP Network Switch each CAT5 cable uses and connect in
left to right order in the bank ***what if a circle configuration is used?***. In other words, the CAT5
cable from port 1 goes to the left-most BB2; CAT5 cable from port 2 goes to the BB2 immediately to
the right, and so on. This will allow quick discovery and diagnosis if a game stops communicating
with the Network Switch.
1 Run all the CAT5 cables ***how?***, Figure 2-2.
Figure 2-2 Run CAT5 cables.
2 Facing the front of the BB2, open the Main Door.

3 Run the cable through the base of the game and up to the CPU.
Figure 2-3 ***Need picture***.
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2-4
4 Connect the CAT5 cable from the controllers to the outer-most Ethernet connection port on the
CPU. This is port 0, Figure 2-5 (A).
5 Run the remaining CAT5 cables under the remaining games and through the cable access
holes at the base of the games.
6 Repeat step 2 through step 5 for all games in the bank.
Verify the BB2 For each game in the bank, verify that the main line cord from the game plugs into an
Connection to a Uninterruptable Power Supply (UPS).
Power Supply
Configuring a
New System
Complete the steps in the following sections to configure the system:

NOTES:
Install, connect and load all BC 1.0 controllers with a valid operating system and the UHP
master game instance before configuring the remainder of the system.
Though most bank configurations consist of only four or six EGMs, be aware only one bank
may be configured at one time with a maximum of 16 EGMs on the bank. Attempts to
configure multiple banks or more EGMs may result in an adverse impact on system
performance.
Logging into BC 1.0 Complete the following steps to log into BC 1.0:
NOTE: These steps must be executed prior to turning the controllers on, while powering up the BB2
games.
on page 1-3.
2 ***Add steps for connecting to the BB2 LCD***
Obtaining the BC 1.0 Complete the following steps to obtain the BC 1.0 IP Address:
IP Address
1 Verify that the BC is powered OFF.
1 Seat the RAM Clear CompactFlash card in the OS drive and power ON the BC.
NOTE: If, while booting up the Bank Controller during a RAM Clear, the screen displays an EFI
Boot prompt, it will be necessary to connect a keyboard to the Bank Controller, type EXIT and press
Enter on the keyboard. This will allow the RAM Clear to continue.
2 After the RAM clear is complete, power OFF the BC.
3 Remove the RAM Clear CompactFlash card and insert the game and OS CompactFlash cards
into the BC.
4 Close the logic door on the Bank Controller. If the door is open, the Bank Controller will not start
up.
May 2011
Configuring a New System
2-5
5 After the BIOS screens, the Bank Controller will display a black screen with a blue bar that
indicates its IP address, Figure 2-4 (A). Make a note of the IP address, as it will be used later in
the setup of the controllers.
Figure 2-4 BC IP address.
6 To prepare to connect the PC 1.0 to the LCD, remove the VGA connection from LCD and place
the cable next to the Bank Controller in the stage.
Logging into PC 1.0 Complete the following steps to log into PC 1.0:
NOTE: These steps must be executed prior to powering up the BB2s.
on page A-Notices and Tables.
2 Connect a keyboard and a mouse to the USB ports on top of the PC 1.0.
3 At some point, this step might be filled with spider port information. DD, 4.30.2011
4 ***Insert steps for how to view PC contents using a BB2 LCD here***
5 Power up the PC 1.0.
6 Log on to the PC 1.0 computer with the ssg_super_user username and associated password.
If the password was not given along with installation instructions, it can be retrieved by
contacting the WMS Product Support Group: 866.967.4457 or customersupport@wms.com.
NOTE: A user with domain administrator level privileges must create the SSG_Super_User group
and add it to the PC 1.0 Local Administrator group. Local Administrator privileges are required for
PC 1.0 installation.
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2-6
Change the PC 1.0 Time

The clock on the PC 1.0 must be adjusted to reflect a time within five minutes of each EGM in the
bank. First set the PC time using the following procedure, and then ensure the EGM time is set to
the same time in Date/Time Setup on page 2-27.
1 Navigate to the clock toolbar at the bottom right hand corner of the screen and click Change
date and time settings..., Figure 2-5.
Figure 2-5 Navigate to clock toolbar and click Change date and time settings....
2 Under the Date and Time tab, click the Change date and time... button, Figure 2-6.
Figure 2-6 Navigate to clock toolbar and click Change date and time settings....
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2-7
3 At the Date and Time Settings screen, adjust the date and time to appropriately reflect the
time, Figure 2-7 (A).
Figure 2-7 Adjust the date and time
4 Click OK, Figure 2-7 (B).

5 When the Date and Time screen displays again, click Apply Figure 2-6 (A).
6 Power down the Controller.
Configuring the Complete the following steps to change the RAID Controller cache settings. **Which controller(s)
***WHICH*** RAID does this apply to for UHP?***
Controller Cache
1 Ensure that the controller is connected to an EGM LCD.
2 Ensure that a keyboard and mouse are connected to the controller.
3 With the Controller powered down, open the logic door at the front of the Controller.
4 Remove both the game and OS CompactFlash Cards, Figure 2-1.
Figure 2-1 Remove both the game and OS CompactFlash cards from the Controller.
5 Close the logic door at the front of the Controller.
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2-8
6 Turn the Controller on. The startup sequence will display the screen in Figure 2-2 (A) followed
by the screen in Figure 2-2 (B).
Figure 2-2 Startup sequence screens
A
7 Press the CTRL and G keys at the same time on the keyboard when the startup screen in
Figure 2-2 (B) displays. The screen will display the information in Figure 2-3.
Figure 2-3 BIOS screen after pressing CTRL and G on the keyboard.
The BIOS will continue through the booting cycle.
May 2011
2-14
2 Navigate to the Start Menu | Computer | DVD Drive (x:) NGx.x.xxxx.xx.xx,

Figure 2-3.
Figure 2-3 Navigate to DVD and select Setup.
3 Double-click Setup to start the installation process. The InstallShield Wizard for the PC 1.0
installation will display, Figure 2-4.
Figure 2-4 PC 1.0 InstallShield Wizard
4 Click Next.
May 2011
2-15
5 Toggle the I accept the terms in the license agreement button at the Software License
Agreement screen, and click Next, Figure 2-5.
Figure 2-5 PC 1.0 Software License Agreement
6 Enter the WMS-issued ID (WMSPC1) for the PC 1.0 computer in the AomId field of the PC 1.0
computer information screen, Figure 2-6 (A).
Figure 2-6 PC 1.0 Configuration screen
A
C
D
B
F
7 Enter the task timeout in minutes in the Task Timeout field, Figure 2-6 (B). The system uses
the timeout value to determine how long its processes will retry a task before aborting the
operation.
8 PC 1.0 computers IP address will automatically populate in the Host Name field,
Figure 2-6 (C). The PC 1.0 IP address is 172.16.1.2.
9 A unique G2S Host ID will automatically populate in the G2S HostId field, Figure 2-6 (D). For
most bank-level systems, the G2S HostId field is 1.
10 Mark the Configuration changes require employee information checkbox, Figure 2-6 (E),
per jurisdiction requirements. This checkbox must be marked if the jurisdiction requires that
employee information be entered when any changes are made to the configuration.
11 Toggle the Primary Host button under the Host Type section if this computer is the primary
G2S host, Figure 2-6 (F). If this computer is not the primary G2S host, toggle the Secondary
Host button. For most bank-level configurations, the Host Type is always Primary.
12 Click Next to continue to configure the regulatory logger, Figure 2-6 (G).
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2-16
13 At the Regulatory Logger screen, the wizard will present the option of using a logger or not,
Figure 2-7. A logger is another computer that audits the AOM or PC 1.0. For most bank-level
configurations, a logger is not used.
Figure 2-7 Regulatory Logger screen
If the installation or the jurisdiction does not require a logger, click Do not use a logger.
If a logger is required, click Associate a logger and enter the name of the logger in the
Regulatory Logger Name field.
14 Click Next.
15 Toggle the Complete button to indicate a complete type of PC 1.0 installation, Figure 2-8.
Figure 2-8 Complete Setup.
16 Click Next, Figure 2-8.

17 Navigate to the Start menu and select Computer to determine the computer name. The
computer name displays at the bottom left of the Computer window, Figure 2-9. In most cases,
the user name is WMSPC1\wmsservice.
May 2011
2-17
NOTE: The user must be a member of the Local Administrator group.

Figure 2-9 Determining the PC 1.0 Computer Name
18 Enter the user name into the User name field in PC name 1.0\user name format when the
Logon Information screen displays, Figure 2-10.
Example: WMSPC1\wmsservice
19 Enter the standard WMS password into the Password field. If the password has not been
provided, contact the Product Support Group and they will provide it.
Figure 2-10 Entering Logon Information
20 Click Next.
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2-18
21 Click Next. The Wizard is ready to install the program, Figure 2-11.
Figure 2-11 PC 1.0 System Installation
22 Click Install. The InstallShield Wizard continues installing the program. When finished, a
completion message displays, Figure 2-12.
Figure 2-12 Completion of PC 1.0 Installation
23 If needed, click Show the Windows Installer Log to verify the installation. The file
automatically opens in Notepad. Scroll to the bottom of the file and determine if any errors,
warnings or failures were written to the log before the installation stopped.
24 Click Finish.
NOTE: The drive that contains the PC 1.0 media is automatically locked and unavailable for
further use when the PC 1.0 installation is complete.
May 2011
2-19
Using the PC 1.0 Loading a Jurisdictional SPI File

Software A SPI file must be loaded when a new PC 1.0 application is brought online. The system
automatically prompts for installation of the file when a user opens the application for the first time,
Figure 2-13.
Figure 2-13 Installing a Jurisdictional SPI File
To load a SPI file on the PC 1.0 system:

1 Log in to the PC 1.0 computer using the domain login if applicable.
2 Double-click the Administrator icon on the desktop. The secondary login window displays.
3 Install the SPI DVD into the empty drive on the PC 1.0 computer. Be sure not to try to use the
DVD drive used in step 1 on page 2-13, as it is disabled once the PC 1.0 software is loaded.
4 Click Browse, Figure 2-13 (A). A file explorer window displays.
5 Navigate to the SPI file and select it. The file must be in .IMG or .BIN format. The file
information displays in the Contents of SPI File text box.
6 Click Install to load the SPI file.
7 When the Log Change Reason window displays, choose Planned Configuration Change in
the Change Reason drop-down menu, Figure 2-14 (A).
Figure 2-14 Log Change Reason window.

9 Remove the SPI DVD from the PC 1.0s drive.
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Using the PC 1.0 The WMS Administrator main window, Figure 2-15, uses tabs to provide access to system
Tabs and Toolbar functions by major area.
Figure 2-15 WMS Administrator Main Window (above) and main toolbar (below). ***need updated screenshot
per Heidi***
The toolbar, Figure 2-15 (A), at the top of the window is available at all times and provides quick
access to all PC 1.0 functions.
Obtaining the PC 1.0 If the PC 1.0 IP address was set to a value other than the standard 172.16.1.2, complete the
IP Address following steps to obtain the PC 1.0 IP address.
1 While logged into the PC 1.0 controller, navigate to the Start menu and select the Command
Prompt at the top of the menu, Figure 2-16.
Figure 2-16 Command Prompt screen
May 2011
2 At the Command Prompt screen, type ipconfig and press Enter, Figure 2-17 (A)
Figure 2-17 Type ipconfig at the Command Prompt screen and press Enter
3 Identify the IP Address at the IPv4 Address label, Figure 2-18 (A).
Figure 2-18 Find the IP Address at the IPv4 Address label
4 Make a note of the IP address, as it will be entered later in this chapter.

5 Exit the Command Prompt screen.
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2-22
Adding Theme WMS theme content is loaded from Theme DVDs that must be loaded one at a time. Complete the
Content to the PC following steps to add WMS content:
1.0 Each theme content installation takes two to five minutes. Additional content can be added to the
system at any time.
1 Install the theme DVD into the empty drive on the PC 1.0 computer.
2 Exit the Autoplay window that displays after inserting the DVD, Figure 2-19.
Figure 2-19 Exit the Autoplay window
3 From the PC 1.0 Administrator application, click the Products tab, Figure 2-20 (A).
Figure 2-20 Viewing Theme Products
4 Click Load New WMS Content, Figure 2-20 (B). The PC 1.0 scans all drives for new theme
files and displays the themes found.
May 2011
2-23
5 At Log Change Reason window, choose Planned Configuration Change in the Change
Reason drop-down menu, Figure 2-21 (A).

7 Select the desired drive from the Package Location(s) drop-down list. The window displays
the themes found on the specific drive, Figure 2-22.
Figure 2-22 Installing Theme Content
8 Click Install for each theme to be added to the system. The PC 1.0 validates the content. If
applicable, the PC 1.0 displays any errors for a given theme and stops the installation process
for that theme.
NOTE: More than one theme may be installed simultaneously. To do so, click Install for more than
one theme in a package location or select another package location and install themes from that
drive. When the theme has finished installing, click on the red X at the upper right hand corner to
exit the window.
9 If an error occurs, click the error link below the theme icon to view detailed information about it.
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2-24
NOTE: License files are not needed for the bank-level version of UHP.
10 Remove the theme DVD from the PC 1.0 drive.
11 Repeat steps 1 through 8 for each additional theme, the UHP server, and the UHP Client
DVDs. Be sure to always exit the prior theme installation before continuing to the next theme.
Enrolling the BC 1.0 The BC 1.0 manages one or more prize pools.
Bank Controller To enroll a BC 1.0 in the system:
1 From the WMS Administrator main window toolbar, click Administration. The Administration
Options window displays.
2 Click the Central Game Controller tab, Figure 2-23.
Figure 2-23 Managing BC 1.0 Bank Controllers
3 Enter a name for the BC 1.0 in the Site Asset Code field. The name may be any combination
of letters and characters, and is usually a combination of BC 1.0 and the casino name.
4 Enter the BC 1.0 IP address in the Static IP Address or Host Name field.
NOTE: The retrieval process of the BC Static IP Address is covered in Obtaining the BC 1.0 IP
Address on page 2-4.
5 Highlight the UHP master game from the Portal Game list.
6 Click Save. The PC 1.0 system enrolls the BC 1.0, and the Success message, Figure 2-24,
displays.
Figure 2-24 Success message.
7 To verify the enrollment, click the BC 1.0 name on the Modify Central Game Controller list.
The BC 1.0 configuration displays in the fields on the right side of the window. The status,
Offline or Online, displays. The BC 1.0 may be configured only when the status is Online.
May 2011
2-25
8 Click on the Bank Controller name under the Modify Central Game Controller field, Figure 223 (A) to verify that it is online.
NOTE: If the status of the BC comes up as Offline, it is possible that the IP address was mistyped.
Edit the information accordingly, select the correct portal games, and click Save.
Creating the Prize Each BC 1.0 must have an associated prize pool. Enrolled banks participate in the prize pool
Pool according to the game math and rules.
To create a prize pool instance on a BC 1.0:
1 From the WMS Administrator main window, click the prize pool icon on the toolbar at the top of
the window.
OR
Click the Tools tab and select the drop-down menu under the UHP icon to access the prize
pool menu, Figure 2-25.
Figure 2-25 UHP Prize Pool Configuration Menu
2 Click Create Configurations. The Create Configuration window displays, Figure 2-26.
Figure 2-26 Creating a New UHP Game Instance.
3 Enter the name for the instance in the Name field. The name may be any combination of letters
and characters, and should reflect the prize pool being created.
4 Select the BC 1.0 from the Central Game Controller drop-down list.
5 Select the master game from the Master Game drop-down list.
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6 Select the game configuration from the Configuration Set drop-down list.
The configuration determines the payback percentage, reset amount, accrual rate, odds, and
other parameters for the prize pool. The EV, Minimum EV and Extra Bet for the configuration
display along with the payback ranges.
7 Click Save. The PC 1.0 system sends the instance information the BC 1.0 and the PC 1.0
starts the instance.

10 Close the UHP prize pool configuration window.
11 Connect and power up the BB2s in the bank.
May 2011
Game Configuration
Game
Configuration
2-27
In addition to all standard game configuration options, the following settings are required for UHP
games:
NOTE: UHP requires operating system (OS) SSSG-000-1672 or higher.
Date/Time Setup The date/time on the game must be set accurately using the Setup | Clock Setup option from the
Administration Menu.
IMPORTANT: Ensure that the time and time zone for all games and the PC 1.0 are correct. The
EGMs will not register with the PC 1.0 database if the time is not within a five-minute range of the
PC 1.0.
Location Setup Complete the following steps to set the location for each game in the bank:
1 From the Administration Menu, select Setup | Machine Setup | Location Setup.
The Location Setup screen displays, Figure 2-28.
Figure 2-28 Location Setup screen.
2 Set the Zone and Group values. All games in the bank must have the same Zone and Group
values.
3 Set the Units in Group value to 4 to 16, depending on the number of games in the bank.
4 Starting with the game on the left, set the Unit value to 1. Set the game to the immediate right
to 2, and so on.
5 Depending on your configuration, select either the Gaming machines are in a line checkbox
or the Gaming machines are in a circle checkbox.
6 Select Save and Exit and proceed to the next game until all games in the bank are set.
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Machine Ethernet IP Complete the following steps to set each game in the bank to communicate with the BC 1.0 and PC
Setup 1.0:
1 From the Administration Menu, select Setup | Machine Setup | Machine Info Setup.
2 The Machine Ethernet IP Setup screen displays, Figure 2-29.
Figure 2-29 Machine Ethernet IP Setup screen.
3 Set the Enable CGC field to YES, Figure 2-30 (A).

Figure 2-30 Machine Ethernet IP Setup screen.
4 Set the Portal Reconfiguration Allowed field, Figure 2-30 (B), to NO.
May 2011
Game Configuration
2-29
5 Enter the Host ID by selecting the top Host ID Field, Figure 2-31 (A). The Host ID Keypad
displays, Figure 2-31 (B).
Figure 2-31 Machine Ethernet IP Setup screen - Host ID Keypad.
6 Enter 1 and select Enter.

7 Choose WMS for the Vendor for Host ID 1, Figure 2-32 (A).
Figure 2-32 Machine Ethernet IP Setup screen - URL Keyboard.
B
8 Enter the URL by selecting the URL field and entering the IP Address of the PC 1.0 and Port
Number (55555) into the URL Keyboard using the following format: <PC IP address>:55555.
Example: 172.16.1.2:55555, Figure 2-32 (B).
NOTE: Press Caps Lock before and after entering the colon (:).
9 Select Set to save all changes.
10 Complete all other game configuration settings. For more information, refer to Service Manual
16-020832-xx: CPU-NXT and CPU-NXT2 Operating System (OS).
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11 After the games in the bank reboot, access the BC 1.0 user interface and select Devices,
Figure 2-33 (A). Verify that each game shows on the listing in a Connected State, Figure 2-33
(B).
Figure 2-33 Devices screen.
Add a Game
Bank
Complete the following steps create a game bank:

NOTE: The games must be online and connected to the PC 1.0 system before performing the following steps.
1 From the WMS Administrator main window, click Administration
OR
Click the Tools tab and click Administration.
The Administration Options window will display.
2 Click the Banks tab. The bank configuration window displays, Figure 2-34.
Figure 2-34 Configuring Banks
3 Enter the bank name in the Name field. The name may be any combination of letters and
characters, and should reflect the game being played on the bank. Use a name that indicates
the type of bank being configured for easy reference later.
4 Select WMS Gaming from the Bank Manufacturer drop-down list.
May 2011
Add a Game Bank
2-31
5 Click Save New Bank to save the bank name and manufacturer.
The EGM list on the left side of the window displays any banks that have been configured
along with an Unassigned bank. The Unassigned bank lists devices not yet assigned to
banks.
6 To add an EGM to the bank, drag-and-drop it from the Unassigned list or from its current bank
to the desired bank. The bank configuration is automatically saved as changes are made.
NOTE: UHP game banks may have between 4 to 16 BB2s. The EGM bank configuration is
performed on the EGM administration screens.
7 Navigate to the Devices tab at the main PC 1.0 software page, Figure 2-35 (A).
Figure 2-35 Devices screen ***request screen from Heidi***.
B
C
8 At the toolbar on the left hand side, select the bank created on page 2-30, Figure 2-35 (B).
9 In order for the installation to finalize, the Device Status column must display a status of IDLE
for each EGM, Figure 2-35 (C), and an Enabled Cab. status, Figure 2-35 (D).
NOTE: If, during the installation, any single game is RAM Cleared or has its CPU changed, it will not
be necessary to RAM Clear the entire bank of games. Start up the game after the procedure and
wait for its status to become IDLE along with the other games in Figure 2-35. After clearing a tilt
from the EGM, it will take about five minutes for the game to show up as IDLE on the PC.
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2-32
10 If an EGM displays a status other than ENABLED or IDLE, Figure 2-36 (A), right click on it and
select the Enable/Disable option, Figure 2-36 (B).
Figure 2-36 Select Enable/Disable
A
11 At the Enable/Disable slots screen, toggle the Change Now button, and ensure that the
Approval Required option is unchecked. Click OK, Figure 2-37.
Figure 2-37 Disable the EGM
May 2011
Add a Game Bank
2-33

14 Repeat steps 10 and 11 to place the necessary games in an Enabled state after having
disabled them. The configuration is finalized.
NOTE: It takes about five minutes between clearing the tilt on the EGM and the controller showing it
as "IDLE" on the Device Status page.
Configuring the UHP Portal games enhance a standard base game. The UHP portal game is a concept that allows one
Portal or more players to win an award during a competitive, bank-level bonus round.
NOTE: The BC 1.0 bank controllers managed by the wizards must have been loaded with the
proper master game instance before starting the portal configuration.
UHP includes the option to configure bank position settings during the bank portal configuration.
UHP also requires a straight-line configuration.
Complete the following steps to configure the portal:
NOTE: The portal must be configured after every RAM clear of any game in the bank.
1 From the WMS Administrator main window, select UHP from the toolbar and select
Configuration Wizard
OR
Click the Tools tab, select the portal type and click Configuration Wizard.
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2-34
The portal Configuration Wizard will display, Figure 2-39.

Figure 2-39 Configuring a Portal.
2 Click Next to configure the bank and instance, Figure 2-40. The window displays the current
configuration, if it exists.
Figure 2-40 Configuring the Portal Bank and Instance.
3 Select the bank to configure for the portal from the Select a Bank drop-down list,
Figure 2-40 (A).
4 Select the progressive instance to assign to the bank from the Select the Portal Instance
drop-down list, Figure 2-40 (B).
5 Select the portal skin from the Select the UHP Skin drop-down list, Figure 2-40 (C).
6 Click Next to continue with the configuration, Figure 2-40 (D).
May 2011
Add a Game Bank
2-35
7 Select the denomination from the Select a common denom drop-down list from the pop-up
window prompting for the denomination to use, Figure 2-41. NOTE: UHP requires a single
denomination for all EGMs on the bank.
Figure 2-41 Selecting a Denomination ***need UHP-specific screen***.
8 Select the base games to be installed on the devices in the bank, Figure 2-42.
Figure 2-42 Selecting the Base Theme
9 Click Next, Figure 2-42 (A).
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2-36
NOTE: The system may display a pop-up window stating that one or more EGMs do not support
multiple denominations. This is not an error since only one denomination will be used. Click OK
to continue the configuration.
Figure 2-43 Configuring Paytables
10 For each base game, click the checkbox for each desired Denom, Figure 2-44 (A). Select the
Paytable, Figure 2-44 (B), and Max Bet, Figure 2-44 (C) from the drop-down lists. When
selecting the Paytable, select any of the portal options.
NOTE: When choosing a Paytable option, be sure to choose an option that ends with the word
"Portal." Failure to do so will not allow appropriate paytable setup and payouts.
11 Click Next to configure the next base game paytable, until all base games have been
configured, Figure 2-44 (D).
12 Click Next to assign cabinets in the bank to base games, Figure 2-44 (D). The cabinets must
not currently have a game theme installed.
13 At the Assign Base Themes to EGMs screen, click the Select checkbox to assign the base
game to the cabinet for each EGM, Figure 2-44.
Figure 2-44 Assigning Base Themes to EGMs
May 2011
Add a Game Bank
2-37
14 If there is more than one theme, the window displays for each theme.
OR
Click Select All to associate all cabinets to the theme.
NOTE: The window displays the current license counts for the portal content and the base
game. If there are not enough licenses for the number of cabinets selected, the configuration
wizard does not allow the configuration to continue.
15 Select Next, Figure 2-44 (A).
16 Click Change Now in the Scheduling area of the Task Creation Schedule window to ensure
that the tasks execute immediately, Figure 2-45 (A).
Figure 2-45 Creating Portal Configuration Tasks
17 Ensure that the Approval Required button is not checked, Figure 2-45 (B).
18 Click Next to run the theme compatibility check, Figure 2-45 (C). The system verifies that the
selected theme is compatible with the devices operating system and hardware.
NOTE: Each theme requires compatible memory, hardware, OS and other elements to
successfully operate.
The Result column in the Download Compatibility Check screen displays the result of the
verification:
Passed the verification succeeded and the changes can continue.
Overridable the verification failed, but the failure can be overridden. Click Override All to
continue the changes.
Failed the verification failed and the changes cannot continue. Click the View link for the
device that failed verification for more information about the failure.
If multiple devices in the same bank are to be changed, the system performs a verification for
each device. Devices that fail the verification are excluded from the game installation. However,
the other device configurations are allowed to continue.
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2-38
19 Click Override All, Figure 2-46.

Figure 2-46 Verifying Configuration Compatibility
20 Click Next to verify configuration compatibility, Figure 2-46. The system verifies that device
supports the number of paytables selected. This check is precautionary.
21 Click Next again.
22 Click Yes to proceed with the configuration if the system displays an alert ensuring that
paytable glass and reel strips match the game configuration, Figure 2-47. This screen displays
a summary of the configuration. The summary includes details of all changes to be executed.
Figure 2-47 Paytable Modification Alert
May 2011
Add a Game Bank
2-39
23 Verify that EGMs are in the Assigned to the following EGMs section of the Configuration
summary, Figure 2-48.
Figure 2-48 Confirming the Configuration Summary ***request new screen from Heidi***
24 Click Back to make any changes that are needed

OR
Click Cancel to exit the wizard, if needed
OR
Click Finish to schedule the configuration tasks, Figure 2-49.
Figure 2-49 Viewing the Configuration Summary.
NOTE: The system only creates tasks for devices that require changes as a result of a configuration
change.
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2-40

27 Use Table 2-1 to determine if the installation has completed.
Table 2-1 Use this table to determine if the installation has completed
If...
then...
the configuration finalizes successfully
skip to step 26 on page 2-34 after a screen similar to Figure

2-49 displays.
the configuration is interrupted by an error
ensure to clear all tilts on the game and reference Table

necessary, go back to step 7 on page 2-31.
2-2. If
28 Install the cover that will cover the enclosure into which BC 1.0 is placed. Lock it into place
using the set of keys included with the stage, Figure 2-51 (A).
Figure 2-51 Installing BC 1.0 enclosure cover
29 In order for the LCD to display information from the BB2 again, toggle the buttons on top of the
LCD as follows:
May 2011
Add a Game Bank
2-41
a Press the Menu/Select button once, Figure 2-52, to call up the KrisTel SignalSelect screen,
Figure 2-8.
Figure 2-52 Buttons to select VGA input on LCD.
30 Press the Menu/Select button again to navigate to the second row on the KrisTel SignalSelect
screen, Figure 2-53 (A).
Figure 2-53 Buttons to select VGA input on LCD.
31 Press the Left button to navigate to the DVI option at the KrisTel SignalSelect screen,
Figure 2-53 (B).
32 Press the Menu/Select button to choose the DVI option.
33 Remove the VGA cable from the back of the games LCD and restore the LCDs connection to
the game.
34 Reinstall the LCD on its appropriate securing position.
35 Return the VGA cable to the inside of the stage and place it next to the PC 1.0.
16-029783-00 DRAFT
Troubleshooting
If...
then...
an EGM loses communication with the

Metascreen during configuration
the configuration is stalled. check the Metascreen connections.

Once communication with the Metascreen is reestablished,
continue with the configuration.
an EGM experiences a hard tilt, defined by
the configuration is stalled. Clear the EGM of all tilts and power it
back up.
power loss
CPU failure
power supply failure
the installation experiences a significant

power outage, in which the controllers, games,
and power supplies lose power
the configuration is stalled. After regaining power, power the

devices back in this order ONLY:
DHCP Network Switch

BC 1.0
PC 1.0
EGMs
This order must be followed to ensure that the EGMs are not
powered on first and are left with no IP address to pull from the
controllers.
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Chapter 3
Troubleshooting, Game History, & EV Information

Introduction
The purpose of this chapter is to serve as a reference for troubleshooting the components of the
UHP system, as well as providing information on Game History Validation, Metering, and
Reconciliation.
For tilt codes, tower light codes, and all diagnostic procedures, reference the Troubleshooting
chapter of the Service Manual 16-020832-xx: CPU-XXT and CPU-XNT2 Operating Systems (OS).
Table of
Contents
Introduction.................................................................................. 3-1
Table of Contents......................................................................... 3-1
Preventing Injury and Damage ................................................... 3-2
Troubleshooting........................................................................... 3-2
BC 1.0 ...............................................................................................3-2
PC 1.0 ...............................................................................................3-2
Edge-Lit Sign ....................................................................................3-3
Supporting and Troubleshooting the PC 1.0 System............... 3-4

EGM and EGM Connectivity Errors ..................................................3-4
Managing Tasks ................................................................................3-5
Task Execution Errors .......................................................................3-6
BC 1.0 Connectivity Errors................................................................3-7
PC 1.0 Software Errors .....................................................................3-8
Content and License Errors ..............................................................3-9
Recovering From Power Outages...................................................3-10
Network Errors ................................................................................3-10
Game History Validation ........................................................... 3-11

EGM Game Play History................................................................. 3-11
Metering...................................................................................... 3-14
EGM Progressive Accounting Meters .............................................3-14
BC 1.0 User Interface Meters .........................................................3-16
Bank History Information.......................................................... 3-17
EV and Paytable Validation ....................................................... 3-18
Accessing Game Event Information................................................3-17

Available Paytables.........................................................................3-18
Total EV/Payout Percentage (from PC) ..........................................3-19
Paytable Validation .........................................................................3-19
Paytable Information on the EGM...................................................3-19
Total EV/Payout Percentage (from EGM) .......................................3-20
May 2011
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3-2
Chapter 3: Troubleshooting, Game History, & EV Information
Preventing
Injury and
Damage
Depending on the procedure, measures must be taken to prevent electrical shock and/or
electrostatic discharge (ESD) when servicing the game.
ESD: Observe all appropriate safety and ESD precautions listed in Preventing Injury and Damage
on page 1-2.
Troubleshooting
This section details common errors or symptoms on the system hardware:
BC 1.0 Reference Table 3-1 for information on common error conditions and their potential solutions for
Bank Controller 1.0.
Table 3-1 BC 1.0 troubleshooting steps.
Symptom
Problem
CGC crashes during startup

after a RAM clear
CGC rate is misconfigured
Validation errors occur on

running the CGC
CompactFlash adaptor is failing

and the pins are not mating
properly
Game shows a Database

Access Errors
Game is showing intermittent

door tilts on BC 1.0, be it of side
or front door
CPU NXT2 needs to be

replaced
Troubleshooting
Plug a mouse and keyboard to the

CGC and reconfigure the rate.
RAM clear the CGC.
Replace BC 1.0
Disk corruption or failure
RAM clear the CGC.
Both disks RAID disks have

failed
Replace BC 1.0.
Door switches become faulty

from wear.
Replace the door switches.
Replace BC 1.0.
CPU-NXT2 needs to be
replaced
RAM clear all EGMs. Right click the

existing line for the EGM in the
Portal Controller main UI and select
"Retire." When the new EGM comes
online, add it to the bank.
PC 1.0 Reference Table 3-2 for information on common error conditions and their potential solutions for
Table 3-2 PC 1.0 troubleshooting steps.
Symptom
Problem
Portal Controller does not

display EGMs as they attempt
to come online
EGMs time is incorrect
Troubleshooting
EGMs are not configured to

point at the PC
Update the time to match the Portal

Controller.
Update IP settings to point at Portal

Controller IP address: 5555, and
reboot the EGM.
Portal Controller previously

displayed EGM(s) as online but
now shows their status as
offline
Network issue
Check the network connections on

the switch. There should be one
green light for each EGM, one for the
Portal Controller, and one for the
Bank Controller.
Tasks do not execute or go into

a scheduled state
EGM has a tilt
Tasks were created with the

"Task Requires Approval"
check box checked
Clear the tilt on the EGM and the

tasks will resume.
Click on the "Scheduled Task

Viewer" button from the Portal
Controller main UI, select the task,
and click the "Approve" button.
May 2011
Troubleshooting
3-3
Table 3-2 PC 1.0 troubleshooting steps.

Symptom
Problem
Troubleshooting
Error on Portal Controller

interface when attempting to
create a master game instance
on the Bank Controller when
attempting to configure the
EGMs stating that the CGC is
unavailable
Network Issue
Bank Controller IP configuration

issue
EGM configuration tasks show

an attempt to download the
base game and portal client
CPU NXT2 needs to be

replaced
Check the network connections on

the switch. There should be one
green light for each EGM, one for the
Portal Controller, and one for the
Bank Controller.
Check the "Administrative Options"

screen and the "Central Game
Controller" tab and verify that the
Bank Controller IP address has been
entered correctly.
Portal Controller did not have

themes installed when EGMs
initially synced
RAM clear the EGMs and

reconfigure.
Attempt Portal Controller

configuration again.
CPU-NXT2 needs to be
replaced
RAM clear all EGMs. Right click the

existing line for the EGM in the
Portal Controller main UI and select
"Retire." When the new EGM comes
online, add it to the bank.
Edge-Lit Sign Reference Table 3-3 for information on common error conditions and their potential solutions for the
Edge-Lit Sign.
Table 3-3 Edge-lit Sign troubleshooting steps.
16-029783-00 DRAFT
Symptom
Troubleshooting
No LEDs light up
Confirm electrical outlet is powered ON.
Confirm light on Power Supply is illuminated, showing the Power

Supply is functioning
Check cable connections from electrical outlet to LED Boards
One to five of the six LED Boards do

not light
Check cable connections between LED Boards
Replace LED Boards as necessary
Holes do not align between Edge Lit

Sign and stand assemblies
Check that BBxD cabinets are level and spaced correctly
Loosen acorn nuts to adjust position of the stands
3-4
Supporting and
Troubleshootin
g the PC 1.0
System
The PC 1.0 application is comprised of Microsoft Windows applications, Microsoft Active

Directory permission sets, network infrastructure to the games, and a separate logging terminal.
There may be instances where one or more of these components fail and intervention is required
to fix the issue.
When issues occur, use the WMS Administrator main window as the primary tool for quickly solving
problems. Refer to the information in this section for common questions and answers.
EGM and EGM

Connectivity Errors
Symptom/Procedure
Troubleshooting/Steps
All EGMs on the bank display a Due to the nature of the bonus game play, the bank is disabled when any EGM
Portal Disabled error on the
on the bank experiences a hard tilt. When the tilt is cleared, the remaining EGMs
screen.
are automatically brought online.
Verifying online EGM status.
The WMS Administrator main window displays all EGMs on a bank-by-bank

basis. To display EGM status, highlight the bank and review the display of the
EGMs in the WMS Administrator main window. The display includes EGM status
Online, Offline or Initializing. An EGM is in Initializing status for the first few
minutes of its first connection to the system. The EGM status changes to Online
when the initialization completes. See Figure 2-45.
NOTE: When configuring the EGM date and time, the time for all four EGMs
must be within a five minute range or the EGMs do not register with the PC 1.0
system.
An EGM is Offline.
Typically, EGMs have a status of Offline for one of the following reasons:
An incorrectly configured IP address on the EGM
Problems with network connectivity
To determine if the EGM has an IP address problem and to fix the problem:
1
Access the Machine IP Address settings window from the Administrator

menu on the EGM.
Verify the IP address on the EGM and correct it, if needed.
Save the EGM configuration. The EGM transmits its configuration to the
system. If the configuration is correct, the EGM displays on list of
Unassigned EGMs in the WMS Administrator main window.
To determine if the EGM does not have network connectivity and to fix the
problem:
1
Attempt to ping the EGM from the PC 1.0 system. To ping the EGM, access
the Microsoft Windows start menu and select Run.
In the Run dialog box, enter, ping <IP address>, where <IP address> is the
EGMs IP address.
If the ping is successful, the window displays a Reply from message

indicating the amount of time that lapsed before the EGM responded. If the
window does not display any Reply from messages, there is an issue with
the Ethernet connection between the system and EGM. Begin basic networking
troubleshooting steps to determine the root cause of the issue.
May 2011
Supporting and Troubleshooting the PC 1.0 System
3-5
Managing Tasks Use the following procedures to manage tasks:

Procedure
Steps
Verifying that tasks have

succeeded.
To view the status of the tasks for an EGM:

1
Right-click the EGM from the WMS Administrator main window.
Select View Tasks from the pop-up menu. The Task Viewer for the EGM
displays any tasks scheduled for the current day.
Change the search parameters, as needed, to view specific types and

statuses of tasks or a specific date range.
To view task details, click a task and click Show Task Detail.
The tasks display with one of the following indicators:
Green flag the task has succeeded
White clock the task timed out
Green arrow the task is in progress
Yellow warning triangle the task has failed
No color or indicator the task is scheduled for a future time
The information for all failed tasks includes a failure reason in the Task Notes
field immediately below the task detail list. This reason typically includes
descriptive text that may sometimes reference a G2S error code. When a task
fails, the system creates a task to clean up after the failed task. These tasks are
created with a user name of System in the Creator field at the bottom of the
Task Detail display.
Refer to Appendix A for more information about task management.
Troubleshooting a failed task.
Tasks may fail for several reasons:
The task timed out (did not execute in the maximum amount of time allotted)
The encountered a networking failure at a critical point
The task had a protocol-related error
Refer to Table
4 for a description of likely task failures.
Task failures also display G2S-specific error codes. The descriptions for these
codes can be found in the GSAs G2S v1.0.3 specification available for
download at the GSAs website.
Other than a task timeout or compatibility check error, these errors are extremely
rare. In most cases, the tasks can be rescheduled to execute at a later time and
should be successful. Always take the EGM status into account when
diagnosing and fixing task failures.
Checking scheduled tasks.
To check scheduled tasks:

1
From the WMS Administrator main window, click the Tools tab.
Click Scheduling Viewer. The Scheduled Task Viewer displays tasks on a

daily, weekly, or monthly basis.
Click Day, Work Week, Week or Month to view the tasks for a given
timeframe.
Click a task and change its schedule or delete it. If the task is one of a series of
scheduled tasks, the task is deleted and the next scheduled task is created.
16-029783-00 DRAFT
3-6
Task Execution
Errors Table 4 Task Execution Errors
Error/Timeout
Description
Error attempting to enroll/un-enroll gaming

device
The PC 1.0 system and BC 1.0 have either had a communications

failure (network related) or there has been a communications failure
between the BC 1.0 and EGM preventing the enrollment/un-enrollment.
Task failed while updating the PC 1.0 system
The task cannot update the database or one of the services has not
been able to update an internal collection of data related to the task.
Error while attempting to disable all active pay

tables
An issue has resulted from disabling active paytables on the EGM. This
could have many causes including:
The data at the EGM and PC 1.0 system not being in sync
The PC 1.0 system does not have the most current data for the
theme installed on the EGM
The EGM was unable to disable all active paytables
Error while attempting to power-cycle slot
An error has occurred during the power cycling of an EGM and the EGM
sent an error message. The EGM may or may not power cycle on its
own in this case.
Unsupported compatibility type detected
Compatibility check has failed due to the theme or OS containing a

compatibility type not supported by the PC 1.0 system.
Failed to disable paytable
An issue has resulted from disabling active paytables on the EGM. This
could have many causes including:
The data at the EGM and PC 1.0 system not being in sync
The PC 1.0 system does not have the most current data for the
theme installed on the EGM
The EGM was unable to disable all active paytables
This task completed at the EGM, but there was a The task was executed but a subsequent, PC 1.0 internal operation
problem updating the PC 1.0 database which
failed. The EGM and PC 1.0 option configuration or game play options
may be out of sync. Resync the PC 1.0 and EGM.
may not accurately reflect the state of the EGM
until resolved
Unable to force resynchronization of gaming
device from PC 1.0; See logs for more error
details
A resync request from the PC 1.0 was not properly handled by the EGM.
Resync or reset seems to already be in progress

for another task or an error occurred for a
previous task with id [Task ID]
This is a task contention error. It indicates that the EGM is already

resyncing with the PC 1.0 or is in process of rebooting.
Timed out waiting to complete task
The task timeout has been exceeded.
System error occurred at [Date / Time] while

processing task
An unexpected error has occurred during the task execution. The PC 1.0
captures and displays the error message, so the problem can be fixed.
Compatibility check failed; details can be found

in the compatibility report
The configuration changes to be made to the EGM are not compatible

with the EGMs game theme. The changes have been aborted.
Unknown response from compatibility service
The compatibility service is unavailable or has provided a response

which was not expected.
Error while communicating with compatibility

service
The compatibility service is not running or not responding in a timely

fashion.
Error while attempting to add configuration

change request for EGM [Slot ID]
The EGM or PC 1.0 has encountered an error while attempting to start

an EGM configuration change. The error text will typically be included
after this note.
May 2011
BC 1.0 Connectivity
Errors
3-7
Symptom/Procedure
How to troubleshoot if the PC

1.0 cannot locate the
BC 1.0
The PC 1.0 displays an error from the Administration Options window, Central
Game Controller tab indicating that the PC 1.0 cannot locate the BC 1.0. The
error indicates that the PC 1.0 and BC 1.0 network connection is not working
properly. To resolve the issue:
1
Determine if the BC 1.0 IP address is correctly entered into the

Administration Options window, Central Game Controller tab.
If the BC 1.0 IP address is correct, attempt to ping the BC 1.0 from the PC
1.0 computer to verify network connectivity between the two computers. To
ping the BC 1.0, access the Microsoft Windows start menu and select
Run.
BC 1.0s IP address.
Determine if the BC 1.0 has an IP address issued by the DHCP switch by

checking the BC 1.0 display. The address is displayed in the upper left corner of
the screen at all times. If the address is 127.0.0.1, then the switch and the BC
1.0 are not properly networked.
Verify the network connections between the components. Ensure that the switch
is connected to port eth0 on the BC 1.0.
The connection can also be verified by using Internet Explorer to access the BC
1.0 web pages:
1
Open Internet Explorer from the PC 1.0 desktop.
Enter http://<BC 1.0 IP address>:1001 into the website address field and
press Enter. If the BC1.0 is properly connected to the system, a web page
displays the current software loaded, the BC 1.0 IP address, and other
information about the configuration.
If the BC 1.0 web page displays and the PC 1.0 does not allow configuration of
the portal with an error stating it cannot locate the BC 1.0, ensure that the BC
1.0 operating system and portal master game loaded are compatible with the
content loaded on the PC 1.0.
BC 1.0 / PC 1.0 Connectivity
Errors
The PC 1.0 and BC 1.0 send and receive a small but critical amount of
information to and from each other. The connection between the two computers
is necessary for enabling UHP games, as well as for initial configuration of the
BC 1.0 master instance. When the BC 1.0 and PC 1.0 are not able to
communicate, the following symptoms may indicate a connectivity issue
between the two computers:
The BC 1.0 displays with an Offline status on the PC 1.0 Administration

Window, BC 1.0 tab
A task fails on the BC 1.0 enrollment step
One of the Ultra Hit Progressive windows takes more than a minute to open
and displays an error stating that one or more BC 1.0s could not be
contacted
To determine the cause of the issue:

1
Verify the BC 1.0 is running without errors. To do so, check its display. The
display shows a list of event messages, including any BC 1.0 errors.
If no errors display on the BC 1.0, attempt to ping the BC 1.0 from the PC 1.0
computer to verify network connectivity between the two computers. To ping
the BC 1.0, access the Microsoft Windows start menu and select Run.
BC 1.0s IP address.
If the ping is successful, the window displays a Reply from message

indicating the amount of time that lapsed before the BC 1.0 responded. If the
window does not display any Reply from messages, there is an issue with
the Ethernet connection between the PC 1.0 and BC 1.0. Begin basic
networking troubleshooting steps to determine the root cause of the issue.
16-029783-00 DRAFT
3-8
PC 1.0 Software
Errors
Symptom/Procedure
How to verify that the PC 1.0 is

still running
The PC 1.0 typically runs without user login or intervention. To confirm the PC
1.0 is running:
1
2
3
A WMS service has stopped

running.
Logon to the PC 1.0 to verify the computer is responsive.

Run the Services Viewer. To do so, from the Start menu, click
Administrative Tools and click Services.
Verify the WMS services are displayed on the list with a status of Started
WMS AOM Service, WMS Compatibility Service, WMS Event Watcher,
WMS License Manager Service, WMS Meters Service, WMS Progressive
Service and WMS Validator Service.
To determine why the service stopped running:

Run the Microsoft Windows Event Viewer. To do so, from the Start menu,
click Administrative Tools and click Event Viewer.
2 Click Windows Logs and then click Application to view errors for specific
services. Note any Windows system errors for the service.
To restart the service:
1
Access the Services Viewer to restart the service. To do so, from the Start
menu, click Administrative Tools and click Services.
2 Click the service name on the list. The Services Viewer displays information
about the service and a link to start the service.
3 Click the Start link to start the service. Some services require others to be
started, as well. If a pop-up window displays stating that additional services
will be started, click OK.
If the service fails to start when manually started:
1
2
3
Compatibility check failure in a

wizard or in a task.
Reboot the PC 1.0 system.

After reboot, log in and verify all services are started. If they have failed to
start, verify the service account is WMSServices or the equivalent for the
property.
If the account used for the services is already configured with adequate
privileges and assigned to the service, check the secondary logging
application for errors pertaining to file validation failure. If a file has failed
validation, all services automatically shut down. The file corruption must be
corrected and the PC 1.0 rebooted for the services to start properly.
Compatibility checks validate the EGM and theme will function properly after
configuration changes. The checks verify the following:
Sufficient EGM memory for the theme
EGM hardware
EGM configuration
OS version
Other tests to compare the theme requirements with the setup of the EGM
The compatibility check prevents a non-compatible changes from being made to
the EGM. There are two types of errors:
Some errors can be manually overridden in the compatibility check window

of the wizard. To override the error, click the Override checkbox. Only certain
errors, deemed to be acceptable, can be overridden.
A hard failure cannot be overridden. The compatibility check prevents
changes to an EGM or BC 1.0 portal configuration from proceeding.
A pop-up error on the PC 1.0

stating that a file has failed
validation displays
All controlled PC 1.0 system files are validated daily. If one of the files is found to
be corrupted or tampered with, a message displays on the secondary logging
UI. The message includes the name of the file or files that failed validation. At
this time, all WMS services are stopped until the problem is resolved. The
computer must be rebooted after the error is fixed.
Where are the PC 1.0 logs?
The PC 1.0 logs a variety of messages, as follows:
Microsoft Windows system and PC 1.0 service errors are written to the
Microsoft Windows Event Log. These errors can be viewed using the
Microsoft Windows Event Viewer. To access the Microsoft Windows
Event Viewer, from the Start menu, click Administrative Tools and select
Event Viewer. In emergency situations, additional logging can be turned on
to watch communications between the PC 1.0 and remote devices for
debugging software or communications issues. This is an advanced feature
and should only be used after consulting with the development support
group. Log files can grow to be very large and slow system performance if
left running for more than a few hours at a time.
The Event Watcher web interface provides regulators with access to the
jurisdictional logs. These events are not typically useful in diagnosing a
problem but can be useful to determine what the system was doing at the
time of a failure. Most remote configuration details are noted in the
jurisdictional log file.
May 2011
Content and License

Errors
3-9
Symptom/Procedure
An error displays while loading

content.
Content may not load on the PC 1.0 computer for one of the following reasons:
An error displays while adding

a license file or individual
license.
The content is already loaded at the PC 1.0.
The content media has an error or problem. For example, a CD or DVD is

scratched.
The content image fails the validation. The PC 1.0 verifies all content prior to
loading it. If the content image is invalid, the PC 1.0 displays an error
message stating that content validation has failed.
If the SBGImages folder is improperly setup on the PC 1.0 computer, an

error displays when attempting to copy the file. The error indicates the folder
permissions are improperly set, or the folder location is inaccessible or it
does not exist. The error may also mean the PC 1.0 encountered an error
while attempting to copy the image file from the media.
The theme content files are corrupt or not valid. Verify the media is not bad,
damaged or smudged.
The following errors may occur when adding one license at a time:
The license is mistyped or invalid. In this case, the PC 1.0 displays an error
stating the license is invalid.
The license is not completely entered into the space provided in the pop-up
window. In this case, the OK button is not enabled
The license is a duplicate of one already installed on the PC 1.0. A message

displays stating the license is already installed.
The following errors may occur when adding multiple licenses from a file:
The file contains an invalid format or extra lines of text aside from the license
keys. An error displays stating the file is not valid, referencing the line
number in the file that contains the invalid text, and the invalid text. Verify the
license keys in the file are formatted with the license keys, including or
excluding dashes, followed by a carriage return.
One or more licenses in the file is a duplicate of a license already installed

on the PC 1.0. A message displays stating the license is already installed.
An error prevents moving an

EGMs can be moved from bank to bank at anytime with a few restrictions:
EGM from one bank to another.
If the EGM is retired, it must be RAM cleared prior to returning it to active
service. The cursor changes to a circle with a line through it when a user
attempts to drag an EGM from the retired bank to any other bank. The EGM
automatically moves to the Unassigned bank after RAM Clear and initial
configuration.
How to verify if the game

licenses are still valid
An EGM which is part of a bank configured for an instance of UHP cannot be

moved to a bank without that same instance configured. When a user
attempts to drag the EGM from one bank to another, an error displays
stating the EGM is currently enrolled in instance X and the target bank does
not have instance X configured.
The License Manager window of the PC 1.0 manages all licensing activities.
The license manager provides a view of all licenses. The window displays
expired licenses in red and licenses due to expire soon in yellow, along with
license expiration dates. This window also displays the EGMs using each
license and the number of seats available for use.
When a theme license is due to expire, the window displays a warning message
at 30, 15, 7, 1, 0 days until expiration. The day after the license expires, the PC
1.0 creates system tasks to remove the theme from the EGMs on which it is
installed.
A pop-up error on the PC 1.0

states that the license for a
theme is about to expire.
16-029783-00 DRAFT
Some licenses are for a trial period of time and expire. When they are due to
expire (30, 15, 7, 1 days and the day of expiration) a warning message displays
on the secondary logging UI. The message includes the license name and the
amount of time until the license expires. The user much purchase and install a
new license or remove the theme from the EGMs before the license expires.
Otherwise, the day after the license expires, the PC 1.0 creates system tasks to
remove the theme from the EGMs on which it is installed.
3-10
Recovering From
Power Outages
Symptom/Procedure
What to do if the power goes

out on the floor
Floor power outages do not usually affect the PC 1.0 system. When all EGMs
have booted after power is restored, they display the main game screen and
synch with the PC 1.0. To verify that the PC 1.0 and EGMs are running properly:
1
Logon to the PC 1.0 system.
Login to the WMS Administrator application and verify each EGM displays
with a status of Online.
The games are playable while they sync with the PC 1.0. A floor sync may take
several minutes depending on the network speeds to the floor and number of
EGMs being brought online.
Verify any tasks that were in process during the outage have either timed out or
continued and succeeded. Depending on the amount of floor downtime, some
tasks may have timed out and must be rescheduled.
What to do if the PC 1.0
computer loses power
The PC 1.0 computer configuration should include a battery backup that

protects against power loss for short durations (15 minutes). For a prolonged
outage, the PC 1.0 may need to be shut down. When power is restored:
1
Restart the domain controller.
Bring up the PC 1.0 computer.
When all three system components are back online, logon to the PC 1.0 and
start the WMS Administrator application. Verify all EGMs are display with a
status of Online. Some floor syncs will take several minutes. Verify all scheduled
tasks have resumed from their last step.
Network Errors
Symptom/Procedure
What to do if the network fails
Network failures may cause EGMs to go into an Offline state and can disrupt the
connection between the PC 1.0 and EGMs. Symptoms of a network failure
include:
All EGMs display with a status of Offline
Tasks that are in progress when the network failed are timing out
All tasks that were not in progress when the network failed, but launched
after the outage, display with a Scheduled status
A pop-up warning displays stating the connection to the remote logger has
been lost
When the network is restored, login to the WMS Administrator to reschedule all
tasks that timed out.
May 2011
3-18
EV and Paytable
Validation
This section explains how multiple paytables used on the UHP system are implemented and
validated to comply with jurisdictional requirements regarding minimum payout percentage. The
PC controls the paytable selection and implementation, and several elements validate the use of
appropriate paytables. The EGM may be used to display current paytable settings, but all paytable
implementation must be done at the PC.
Available Paytables If an EGM is configured to participate in the UHP, two paytables apply to overall game play:
Portal paytable - This paytable applies to the UHP Master Game, and is a component of the
Progressive Instance. The Progressive Instance is selected during the first step of the Ultra Hit
Progressive Wizard on the PC, 3-Figure 3-10 (A), and includes additional progressive configuration
elements. The percentage value in the name of the Progressive Instance is the payout percentage.
Figure 3-10 UHP Configuration Wizard - Bank and Instance Selection.
In the selected Progressive Instance JE1_12% Configuration #1 in 3-Figure 3-10, the payout
percentage for the UHP Master Game is 12%.
Base game paytable - This paytable applies to the base theme, and is configured and implemented
using the Ultra Hit Progressive Wizard on the PC, 3-Figure 3-11. Some base game paytables
require that a portal paytable is activated, which is noted in the paytable description as Requires
Portal.
Figure 3-11 UHP Configuration Wizard - Paytable Configuration screen.
May 2011
EV and Paytable Validation
3-19
The UHP Configuration Wizard - Paytable Configuration screen lists all available denominations. To
activate a denomination for UHP, select the Denom checkbox and assign a paytable to that
denomination. Once selected, the Total Expected Value (EV) displays on the screen. This is the
overall payout percentage for that denomination.
Total EV/Payout As shown on the UHP Configuration Wizard - Paytable Configuration screen, the base game and
Percentage (from portal paytables are additive, and the resulting sum is the total payout percentage for the game. In
PC) other words:
Total EV/payout percentage = base game paytable + portal paytable
Paytable Validation The following three elements ensure that the overall payout percentage is within jurisdictional
requirements for Ultra Hit Progressive EGMs:
SPI Chip. The jurisdiction-specific SPI chip seated on the CPU contains all required parameters
for EGM functionality. Paytable parameters defined in the SPI are activated and validated by the
EGM.
EGM Evaluator. When UHP is enabled for a denomination on the PC, the selected Progressive
Instance is written to the Central Gaming Controller (CGC) database. An EV calculation and
validation occurs on the EGM. If the EV validation passes, the Progressive Instance is written to
NV RAM on the EGM CPU.
If the Progressive Instance on the EGM matches the Progressive Instance in the CGC database,
the configuration is implemented. If the Progressive Instance is not found in the CGC database
or if communications between the EGM and CGC are interrupted, the EGM enters a tilt condition
and game play stops. This ensures that the appropriate payout percentage (as a component of
the Progressive Instance) is always applied to game play.
Centralized Paytable Configuration. Paytable configuration and implementation is managed

on the PC, and only compliant paytable options are presented on the PC during UHP
configuration. In addition, the option to configure the base theme paytable is disabled in
Administration Mode on the EGM, so invalid paytables cannot be configured from the EGM.
Paytable While paytables and UHP settings cannot be implemented on the EGM, paytable configuration
Information on the information is available from the following EGM Administration screens.
EGM Portal Connections screen (accessed by selecting Portal | Portal Connections in
Administration Mode) displays all currently implemented base game and portal paytables, 3Figure 3-12.
Figure 3-12 Portal Connections screen.
A
B
A
A
16-029783-00 DRAFT
3-20
To view the portal paytable associated with a base game paytable, use the arrow on the Select a
Paytable field to scroll through available base game tables, 3-Figure 3-12 (A). The associated
portal paytable displays in the Select an Associated Portal field, 3-Figure 3-12 (B). To view the
base game paytable associated with the portal paytable, use the arrow on the Select an
Associated Portal field to scroll through available portal paytables, 3-Figure 3-12 (B). The
associated base game paytable(s) display(s) in the Select a Paytable field, 3-Figure 3-12 (A).
Game Master Accounting screen (accessed by selecting Accounting | Game Accounting |

Game Master in Administration Mode) displays the configured payout percentage in the
Weighted Average Theoretical Percentage field, 3-Figure 3-13 (A). The Game Yield% field, 3Figure 3-13 (B), displays the actual payout percentage of the EGM.
Figure 3-13 Game Master Accounting screen.
Denom Configuration screen (accessed by selecting Setup | Credit Setup | Denom Config |
Multi-Game in Administration Mode) displays the configured denominations and their
associated base game paytable, 3-Figure 3-14.
Figure 3-14 Denom Configuration screen.
Select Assigned to view the paytables currently applied to game play. To view all available base
game paytables, select All. Selecting Unassigned displays available paytables that are not
currently used.
Total EV/Payout The Game Master Accounting and Denom Configuration screens show the overall payout
Percentage (from percentage for the EGM:
EGM) Total EV/Weighted Average Theoretical Percentage (from Game Master Accounting screen) = base
game paytable (from Denom Configuration screen) + portal paytable
May 2011
Chapter 4
Maintenance & Recovery
Introduction
Table of
Contents
The purpose of this chapter is to serve as a reference for maintenance and recovery tasks related to
the UHP Bank-Level System.
Introduction.................................................................................. 4-1
Table of Contents......................................................................... 4-1
Preventing Injury and Damage ................................................... 4-2
Routine Periodic Hardware Maintenance .................................. 4-2
Software Maintenance ................................................................. 4-2
Maintenance for BC 1.0 and PC 1.0............................................ 4-4
Updating the Game or OS versions ..................................................4-2

Replacing a Failed Hard Drive in Bank Controller 1.0 ......................4-4
Booting up and Restoring from Bank Controller 1.0 .......................4-10
Booting up and Restoring from Bank Controller 1.0 Using
a Spider Port ...................................................................................4-15
Replacing a Failed Hard Drive in Portal Controller 1.0 ...................4-19
Booting up and Restoring from Portal Controller 1.0 ......................4-25
Booting up and Restoring from Portal Controller 1.0 Using
a Spider Port ...................................................................................4-27
May 2011
16-029783-00 DRAFT
Changing the LED Boards in the Edge Lit Sign...................... 4-31

Parts List..................................................................................... 4-36
4-2
Chapter 4 Maintenance & Recovery:
Preventing
Injury and
Damage
Depending on the procedure, measures must be taken to prevent electrical shock and/or
electrostatic discharge (ESD) when servicing the game.
Routine
Periodic
Hardware
Maintenance
The UHP system benefits from routine maintenance. Complete the following maintenance tasks on
a regular schedule:
Software
Maintenance
Updating the Game
or OS versions
ESD: Observe all appropriate safety and ESD precautions listed in Preventing Injury and Damage.
Table 1 Routine Periodic Maintenance tasks.

Task
Frequency
Check for beeping alarm sound from the

controllers. This is a symptom of a hard drive
failure.
Daily
Vacuum stage interior, clearing all dust and

debris from all three controllers. Pay careful
attention to controller vents to ensure air
circulation is not compromised.
Every 6 weeks
Verify stage fans and controller fans are

running.
Every 6 weeks
Remove covers from all three controllers and

vacuum or used compressed air to remove
debris from the PCBs.
Every 3 months
Replace fans (need part numbers for all fans).
***? what is the expected life of the

fans? Should we recommend
replacement on a regular basis?***
Software versions will periodically need to be updated. Complete the following steps to update the
game or OS software:
1 RAM Clear the EGMs.
2 Load the new OS and game software onto the EGMs from the CompactFlash.
3 Configure the games. Refer to Game Configuration on page 2-23.
4 RAM clear the BC 1.0.
5 On the PC 1.0 computer, access the Devices tab of the WMS Administrator application.
6 Select the Portal Game menu and click Create Progressive Configurations, Figure 2-1.
Figure 2-1 Portal Game menu.
The WMS Administrator displays a warning indicating the BC 1.0 has been RAM Cleared.
7 Click OK.
8 Click the Products tab.
9 For the base theme and portal master game, right-click the content icon and select Delete from
the pop-up menu. The WMS Administrator deletes the content from the Gaming Asset
Repository (GAR) database.
NOTE: All old content must be deleted and new content must be installed for this process to
work properly.
May 2011
Software Maintenance
4-3
10 For the base theme, portal skin, and portal master game, load the new content:
a Load the content DVD into the available drive on the PC 1.0.
b From the Products tab, click Load New WMS Content. The Package Manager displays and
scans the DVD for content. When the scan completes, the Package Manager window,
Figure 4-1, displays information about the content.
Figure 4-1 Package Manager window.
c Click Install. The Package Manager validates and loads the content from DVD into the
GAR database.
d Remove the content DVD from the drive.
e Exit the Package Manager window.
11 Click the Administrator icon on the toolbar to display the Administration Options window.
12 Click the Central Game Controller tab, Figure 4-2.
Figure 4-2 Administrator Options, Central Game Controller Tab.
13 Select the BC 1.0 for the portal game from the Modify Central Game Controller area.
14 In the Portal Games area, click the portal master game.
15 Click Save.
16 Exit the Administration Options window.
17 Start the master game instance on the BC 1.0.
18 Run the portal wizard, which manages the configuration of the EGM paytables. The wizard
creates any tasks required to configure the EGM paytables.
16-029783-00 DRAFT
4-38
Chapter 4 Maintenance & Recovery:
May 2011

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Introduction and Pre-Installation Summary

Figure A-1 UHP System Diagram.

Portal Controller 1.0

Game to System Protocol

Distributed Gaming Interface

Layer 3 Ethernet Switch

Emotive Lighting Sync Protocol

Introduction and Pre-Installation Summary:

Verify that you have the following equipment and parts:

Portal Controller (PC 1.0)

Bank Controller (BC 1.0)

Communication and Power Cables

Uninterruptible Power Supply

Game RAM Clear Card (SCLR-000-18xx)

BC RAM Clear Card (SCLR-CGC-10xx)

OS CompactFlash Card (SSSG-000-1672 or higher)

BIOS Card (SBOT-0002-3000)

Jurisdictional (SPI) Chips

General Theme Information

This section provides general information about UHP.

Figure 1 Jackpot Explosion (top screen).

Introduction and Pre-Installation Summary:

In the base game, coins rise on the sides of the reels

Figure 2 Piggy Bankin (top screen).

For clarity, this Service Manual uses the following conventions:

Individual parts, like the Printer or Coin Mechanism, are capitalized.

Safety Symbols and

Table 1 Notice Icon Descriptions

Notice indicates a situation that requires special attention.

Caution alerts to potential damage to a program, system, or device.

Warning indicates a situation the may cause personal injury or death.

ESD alerts to take proper grounding precautions against electrostatic discharge

Stage Hardware Installation and Setup

Portal Controller 1.0

Game to System Protocol

Distributed Gaming Interface

Layer 3 Ethernet Switch

Chapter Overview This chapter covers how to:

Install the Stage and Edge-lit Sign Hardware

Emotive Lighting Sync Protocol

Chapter 1 [DRAFT]: Stage Hardware Installation and Setup

ESD wrist strap

Small Flathead screwdriver

#2 Phillips screwdriver (short)

Table of Contents .........................................................................1-2

Installing the DHCP Network Switch ..........................................1-5

Installing BC 1.0 into the Bottom Shelf....................................1-10

Preventing Injury and Damage

ALWAYS power equipment OFF at the Power Switch.

Unplug equipment from the outlet if not handling ESD-sensitive components.

Exercise caution when working around electrical equipment.

ALWAYS wear an ESD wrist strap.

Any labeled ESD common ground point, Figure 2.

Ground equipment when handling ESD-sensitive components.

Installing BC 1.0 into the Bottom Shelf

Chapter 1 [DRAFT]: Stage Hardware Installation and Setup

Installing PC 1.0 onto the Top Shelf

Chapter 1 [DRAFT]: Stage Hardware Installation and Setup

Controller and EGM Installation and Configuration

Make changes to the floor in real time or on a schedule

Configure peripheral devices on the gaming floor

Enable or disable a slot cabinet.

Game to System Protocol

Distributed Gaming Interface

Configuring the WHICH RAID Controller Cache ...................... 2-7