Disusun Oleh :

Guru Pembimbing:

Yudi
SMA Negeri 2 IV Koto
KAB. AGAM
TP : 2012 / 2013

TP:2013/2014

14 januari 2013
Senin

Hotel: Did you enjoy your stay with us?

Guest: Yes, very much so. However, I now need to get to the airport. I have a flight
that leaves in about two hours, so what is the quickest way to get there?
Hotel: We do have a free airport shuttle service.
Guest: That sounds great, but will it get me to the airport on time?
Hotel: Yes, it should. The next shuttle leaves in 15 minutes, and it takes
approximately 25 minutes to get to the airport.
Guest: Fantastic. I'll just wait in the lounge area. Will you please let me know when it
will be leaving?
Hotel: Of course, sir. Oh, before you go would you be able to settle the mini-bar bill?
Guest: Oh yes certainly. How much will that be?
Hotel: Let's see. The bill comes to $17.50. How would you like to pay for that?
Guest: I'll pay with my Visa thanks, but I'll need a receipt so I can charge it to my
company.
Hotel: Absolutely. Here we are sir. If you like you can leave your bags with the porter
and he can load them onto the shuttle for you when it arrives.
Guest: That would be great thank you.
Hotel: Would you like to sign the hotel guestbook too while you wait?
Guest: Sure, I had a really good stay here and I'll tell other people to come here.
Hotel: That's good to hear. Thank you again for staying at The Grand Woodward
Hotel.

BY:
Dara Wika Oktabelly
CLASS: XII hotel 2
SMK n 2 Bukittinggi

Receptionist: Good morning. May I help you?

Daniel Adams: Yes, Id like to check out now. My names
Adams, room 312. Heres the key.
Receptionist: One moment, please, sir. ... Heres your
bill. Would you like to check and see if the

Daniel Adams:
Receptionist:
Daniel Adams:
Receptionist:
Daniel Adams:
Receptionist:
Daniel Adams:
Receptionist:
Daniel Adams:

amount is correct?
Whats the 14 pounds for?
Thats for the phone calls you made from
your room.
Can I pay with travellers cheques?
Certainly. May I have your passport, please?
Here you are.
Could you sign each cheque here for me?
Sure.
Here are your receipt and your change, sir.
Thank you.
Thank you. Goodbye.

BY:

NEVI FEBRINA
XII Hotel 2
Receptioni Hi there. Are you checking out now?
st:
Guest:

Yes, sorry. I know we're a few minutes late.

Receptioni That's no problem. It's always really busy at check out

st:
time anyway.
Guest:

Oh, really. The last hotel we stayed in charged us for a

late check out.

Receptioni The hotel isn't booked this week, so it's not a problem.
st:
How was everything?
Guest:

The room was great. The beds were really comfortable,

and we weren't expecting our own fridge.

Receptioni I'm glad you liked it.

st:
Guest:

The kids were disappointed that the pool wasn't open

this morning, though.

Receptioni I apologize for that. We can't get a cleaner in any earlier

st:
than 10 am.
Guest:

Well we had a nice swim last night anyhow.

Receptioni Will you be putting this on your credit card?

st:

Guest:

No. I'll pay cash.

Receptioni OK. So the total comes to $123.67, including tax.

st:
Guest:

I thought it was $115 even. That's what they said

yesterday when we checked in.

Receptioni Yes, but there is an extra room charge on your bill.

st:
Guest:

Oh, I forgot. My husband ordered a plate of nachos.

Sorry.

Receptioni No problem. So...from $140, here's your change. Now, I'll

st:
just need to ask you for your room keys.

By:

Syafitri Adelina
12 Hotel 2

SMK n 2 Bukittingi
Clerk: Good afternoon, how may I help you?
Customer: Yes, Id like to check out.
Clerk: Can I have your room number and name, please?
Customer: My room number is 305, and my name is Smith.
Clerk: Wait a moment, please. Here is your bill. Please check it to see if the
amount is
correct.
Customer: The total cost is 330. What is the extra 20 dollars for?
Clerk: Thats for the international phone call you made in the room.
Customer: Can I pay with credit card?
Clerk: Of course you sure. May I have your passport, please?
Customer: Here you are.
Clerk: Here is your receipt. Thank you, have a nice day.
Customer: Thank you, you too. Good-bye.

Wulandari
Ramadani
A: Good morning, can I help you sir?
B: Check out please
A: Oke Sir,my I ask your name and room number?
B: Alan,room 112
A: All right sir..have you used any our service today?

B: NO not at all
A: oke sir this is your bill,,for two night you have been charges Rp.900.000
And other cost is for loundry and room service you made during this time.in total you bill
is
Rp.1.400.000
B: Let me check my bill please?
A: Sure no problem
B: Oke I will pay by master card,,,any problem?
A: Not at all.my I have your card please?
B: Here it is
A: Please your sign in sir
B: Fine
A: Thank you sir..good bye