Nagraj XXXXXXX

+91-9945088076
nagaXXXXXXXX@yahoo.com
OBJECTIVE
Desire to be a part of vibrant and leading organization and create footprints as a Quality
assurance Engineer, to assist the organizations in all aspects by utilizing all my skills,
knowledge, abilities and experience with a balance of hands-on, management and leadership
responsibilities.
PROFILE SUMMARY
More than three years of experience as a Customer Quality Assurance Engineer in Automotive
Electronics industry as a solution oriented and seasoned professional with proven expertise in
Planning & Execution of New Projects & Series projects QZ Testing's.Hands-on experience in
Performing Reliability Testing's like Endurance, Salt spray and Vibration & Validation of new
projects, while setting up individual & team goals also possess capability of managing &
retaining of resources, under the management limits and instructions.Delivered quality controls
and enhancements to proactively address problems and improved product quality, manufacturing
flow, customer satisfaction and bottom-line results.Successfully designed and implemented
Universal Break out Box for ECU families and was a part of the team, which successfully
relocated ECU manufacturing line from Germany to India and successfully ramp-up plant at
RBAI.Possess excellent communications skills and team oriented with proven leadership
capabilities with proven ability to integrate out of the box thinking & problem solving analysis to
improve processes, systems, and methodologies.Exceptional engineering and analytical skills
with the ability with a combination of leadership and direction, with motivation, drive, and the
capacity to work under vehicle conditions of Lab cars (Gasoline & Diesel) to test the ECUs
(Engine Control Units).
SKILLS
Test and ValidationCustomer complaint analysisBelieves in Practical involvement of project
phasesExcellent communicator with Internal and External CustomersPreparing and Guiding
team in preparation MetricsExcellent analytical and problem solving skillsAbility to work
independently as well as a team memberCapable to learn and apply new technologiesAbility to
interface effectively with all levels of organization and external customersTeam building and
leader shipDemonstrate strong Interpersonal and presentation skillsStrong problem solving skills
TECHNICAL SKILLS
LABCARCCS TesterINCACAN AnalyzerCADCFIASCET
KEY RESPONSIBILITIES

Played a major role in setting-up and establishing acomplete analysis Process and Test Lab (start
from Scratch) Plant in India, after the training in GermanyGM Analysis (Guarantee
Management) for all 0km/Field Failure ECU both Gasoline and Diesel ECUsTrained, mentored
and build a team of 6 membersSuccessfully resolved failure analysis process and investigation
on-site by Interacting with OEMsEfficiently analyzed BE Products like (Immobilizer, BCM and
Remote Key)Productively planned and performed the Reliability Testing like Endurance, Salt
spray, Vibration and Thermal CyclingActive participation during PHA (Part Handling Analysis at
Customer lines, Bajaj & Mahindra etc.)Root cause analysis lead time reduction from 14 days to
07 daysImplemented CFI station (Carpu Flash Interface) - to reduce the lead time for
AnalysisJoined as a Team Leader Trainee then Team Leader then Asst. Engineer and Engineer
Quality
PROFESSIONAL EXPERIENCE
XXXXX ELECTRONICS (I) PVT LTD 2008 - Till DateCustomer Quality Assurance
EngineerXXXX is a Germany based OEM components manufacturing and industrial technology
provider company for Automobiles.RESPONSIBILITIES:Responsible for analysis of customer
complaints and 8D preparationLiable for QZ reliability testing and validationCoordinator for
PPAP sample development verificationWarranty Analysis Customer Complaint Analysis 0 km
& Field Return FailuresExpertise in Root Cause Analysis of internal production line failures, 0KM failures, and Field failuresLiable for 8D Report preparation and interacting with Customers
for Corrective and preventive actionsWrite and establish guidelines and standards for CCS
Tester, Carpu Flash Interface, Temperature ovens, Lab car Testing Equipments both Diesel and
Gasoline systemsCoordinate and Interact with Development & Design team to reduce the
Failures due to EOS (Electrical Overstress)Trained new employees, according to standard
operating procedures within the test engineering groupsPart Handling Analysis during ECU
fitment at Customers Line during new Vehicle AssemblyDebugging of Automotive cards like
ECU, Immobilizer and AntennaFollowed procedures for Quality & Reliability testing Processes;
including Vibration, Salt spray, Endurance, Thermal shock and Failure Analysis of
ASICSCommunicating with vendors for Fixtures, Jigs and Tester Supporting
EquipmentsCorresponding with OEM for any Failures at both 0 km and Field FailuresWorked on
Lab cars to test the ECUs (Engine Control Units) at vehicle conditionsSimulations at
Customer/Dealer places to understand the exact failure conditions and vehicle failure
HistoryIQIS (Integrated Quality Information System) tracking for new complaints from
Customer at different locations across the GlobeSupport during Production Part Approval
Process for Validation and TestingResponsible for customer complaint analysis and interacting
with Customer to explain the failure analysis detailsLiable for Root cause analysis of return parts
from customer 0Km/FieldCoordinate and investigate with Customers for repeated failures along
with Development Design teamsCoordinate with Project specific software team and Project
specific hardware team for analysisGood knowledge and experience of working with INCA,
ASCET, CAN Analyzer software for Failure analysisTested the ECU in Drive modeInteracted
with a different supplier for a failure analysis report for componentsConducted simulation trials
along with the design team to reproduce the failure for confirmation on the root causePerforming
Reliability Testing's like Endurance, Saltspray, Vibration, and Validation of New
ProjectsResponsible for establishment of QZ Lab (Reliability Testing and Validation process
Equipments)Suggested cost savings by implementing Universal Leakage test fixtureSupported

Production part Approval Process (PPAP) for new Launch Projects and maintain the software
validation processProvided training to the New Associates in Failure analysis Process, Reliability
Test Planning, and Execution
ACHIEVEMENTS
Received Best Employee Awards for implemented innovative ideas consistentlyOne of the most
frequently awarded employee in suggestion scheme
QUALIFICATIONS
Bachelor of Engineering from XXXXX of Science & TechnologyDiploma in Electronics &
Communication Engineering from XXXX
TRAININGS & CERTIFICATIONS
Trained in Customer complaint Analysis Process in Germany for 5 months, 2008Trained in all
the Warranty Analysis ProcessTrained in all the Reliability & Quality Testing ProcessTrained in
Understanding the CCS Hardware and Test list Generation from SzP, GermanyTrained in
Gasoline System (GS) & Diesel System (DS) vehicle system overview
PERSONAL DETAILS
Date of Birth:
Language Known:
Permanent Address:
Quality Assurance Engineer Resume - Sample 2
Srikanth XXXX
Mobile: 78******
Email: srikanth******@gmail.com
CAREER SUMMARY
Around X years of diverse experience in the field of information technology with the emphasis
on Quality Assurance, A Methodologies, Business Requirements Analysis, User Acceptance
Testing (UAT), Frontend (UI) Testing, Back End Testing (Database) and Content Management
Systems Approach(CMS).Extensive Experience in Testing Client/Server and Web Based
applications (Web Testing), CC/IVR (CTI), Siebel(CRM). Proficient in White Box(Code and
Design Reviews), Black Box Testing (Manual, Automation with HP/Mercury Tools(WinRunner,
QTP), Backend(DataBase) testing). Proficient in domains like Finance, Banking (Credit Cards),
Insurance, Medicaid, Healthcare and shipping. A motivated self-starter with exceptional
Analysis, Problem Solving, Communication and Interpersonal skills. Currently working as
Senior QA Engineer.

TECHNICAL SKILLS
Operating Systems:Windows95/98/NT/2000/XP, UNIX, Shell Script, MS word, MS Excel, MS
Access (MS.Office).
Automated Testing tools: HP/Mercury (Q.T.P 8.2, WinRunner 8.0, and Load Runner 6.0)
Javalin stress Tester, QTP, and JUNIT.
Management tools: Test Director 8.0, QualityCenter 8.0, TeamTrack. StarTeam,
RationalClearQuest 7.0, DOORS.
Languages&Protocols: SOAP, TSL Scripts, TCL, Perl, C, C++, Java (OOPS), V.B.Script, XML,
WSDL.
Web Servers: Java Web Server 2.0, weblogic, Websphere, IIS/Servlet, ApacheTomcat5.0.
Version Controls: Visual Source Safe, Rational Clear Case 6.0
Database: Oracle7.x/8.0/8i/9i (SQL, PL/SQL), SQL server, SQL Plus AquaDataStudio 4.7/6.0,
TOAD.
PERSONAL QUALITIES
Good managerial skills.Positive attitude towards work.Flexible with working in any
environment.
KEY RESPONSIBILITIES HANDLED
Extensive experience in Business Analysis of the Functional Requirements of the application,
development of functional specifications, project planning and Scrum Methodology.Involved in
Code and Design Reviews and did Unit and Integration testing as part of White Box testing.
Involved effectively in the Software development life cycle (SDLC) right from the development
through Various Testing phases. Involved in the preparation of TRM (Test Responsibility Matrix)
which is defined as mapping between Development stages and Test factors as part of Business
Analysis (BA).Involved in the development of RTM (Requirements Traceability Matrix) for
completeness and correctness.As Part of Content Management System, got the latest Business
Requirement Docs from DOORS from the developers.As Part of Content Management System,
worked to avoid duplicity of work and improvement for Communication between fellow QA
EngineersAs Part of Content Management System, got the latest Business Requirement Docs
from Central Database from the developers.Filing of Defects in to Star Team as per the
Guidelines followed as part of the Content Management Systems to avoid redundancy and better
and speed movement.Review Requirements and Use cases in DOORS.Experience of Change
Management, Incident Management, Problem Management etc.Involved in various Testing
phases like Test Policy, Test Methodologies, and Test Strategies etc.Execute and wrote test
documentation for Test Plan, Test Design and Test Strategy, Test Cases.Wrote Test Cases based
on Boundary value Analysis (BVA), Equivalence Class Partition (ECP).Designed, Planned
Created and Executed Test Cases and made Test Case Selection Review.Regression, Smoke,
Sanity Testing.Experience in different Testing methodologies like Functional testing, Regression
testing, Unit, Integration testing, Exploratory Testing, GUI testing, System Testing, Interface,
User Acceptance testing (UAT), Installation, Compatibility and Load testing.Excellent Analytical
& Problem Solving Skills, Written and verbal communication skills.Involved in the
Requirements Meetings, Review Meetings continuously with developers and users and

modifying the Test Cases accordingly to test the new features developed in the application as per
the user requirements as part of User Acceptance Testing (UAT).Analyzing the Low Level
Design (LLDs) and High Level Design (HLDs) documents as part of UAT.Web Testing like
Sitemap Testing, Static Text Testing Using Automation Tools as well as manually using I.E,
NetScape Navigator.After completion of Final Regression cycles, concentrated on User
Accepting testing (UAT) to correct feedback in two types of approaches such as Alpha Testing
and Beta Testing.Involved in the meetings continuously with users and modifying the test cases
accordingly to test the new features developed in the application as per the user requirements as
part of UAT.Involved in the preparation of Documents like Test Plan, Test Strategy, Test
Methodology, Test Harness and Bug Reporting.Extensively checked tags in the log files and the
flow of the FIX (Financial Information Exchange) messages.Effectively tested Siebel (CRM)
Applications, as part of Call Center Application.Experience in centralized database testing from
which the data are flown to the CC/IVR (Siebel system CRM), CTI (Computer Telephony
Integration).Prepared a UI (Frontend), Functional, Final Regression Testing Plan and
tested.Developed UI (Frontend) test cases as part of Regression Testing including Microsoft 6
rules like Color, Font, Size, Shape etc.Developed Scripts in Win runner (TSL), Q.T.P for doing
Retesting purposes using Data Driven Testing using excel Sheets.Used various concepts like
Check Points, Synchronization Point, Batch testing Concepts in Winrunner, Q.T.P.Used the
concept of Compiled Module in WinRunner and Re-Usable functions in Q.T.P Framework.Used
TestDirector, Clear Quest, and Quality Center very effectively for reporting the defects and
updating the status of Defects and for estimation of the Test status.scripts (Procedures, Functions,
Views, Aliases) for effective Data validation and Data Integration purposes during Backend
Testing DDL, DML, TCL, DQL like SQL concepts.Used Join Concepts (Outer join, Equi Join
etc.) in SQL for joining and retrieving data from two tables.
KEY PROJECT UNDERTAKEN
1. Project: XXXX
Duration: Nov 20XX to Current
Designation: Sr. QA Engineer and UAT Tester.
Description
XXXX Professional Certification Testing Organization system is a suite of applications that
enable XXXX to develop, administers and delivers certification exams on behalf of the securities
industry. In addition to serving the securities industry, FINRA also facilitates certification testing
for several non-securities industry organizations. Through the use of PROCTOR, XXXX is able
to provide full administration of exams including authoring/content management, enrollment
control, appointment scheduling, exam distribution and delivery, result processing, and reporting.
The Authoring application, within XXXX provides users the ability to manage exam content,
also known as a Program. In addition, it provides users the ability to view the statistics collected
from administering exams and use the data to evaluate and revise each exam. The Authoring
application uses a number of panels and graphic icons, buttons, and options to allow users to
easily navigate within the various aspects of a Program.
Various Components of Proctor Application:
1)Proctor 2)Authoring 3)Program 4)Outline 5)Items 6)Specifications 7)Presentation Items and

Surveys 8)Preparing an Import File 9)Reports 10)Item Statistics 11)PROCTOR Verification

Checks
Environment: Manual Testing, HP/Mercury Q.T.P 8.2,WinRunner 8.0, LoadRunner 8.0, Scrum
Methodology, C++, VbScript, VB 6.0, Crystal Reports 6.0, DOORS 8.0, SQL, TOAD, Solaris
UNIX, AquaDataStudio 4.7/6.0, Oracle 9i/10g, Java, J2EE, Ajax, WebServices, VB, BEA
Weblogic 7.x/8.1.6, Web Services, XML, WSDL(Webservices Development Language), SOAP
Eclipse SDK 3.3, IE 6.0, Firefox 2.0, StarTeam 2005, QualityCenter 9.2, BPT. Ms-Office, MsProject, Scrum&Agile.
2. Project: XXXXX
Duration: Apr 20XX to Oct 20XX
Designation: Sr. QA Engineer & UAT Tester.
Description:
The XXXX project is a State of Washington ProviderOne Project. It deals with Medicaid
Management, Claims processing and Insurance services provided by Washington State to the
people. There are providers who submit the bills to state for costs incurred for a client and get
paid by the state. CAMS are the centralized database from which the data are flown to the
CC/IVR (Siebel system CRM) depending on the query fired to ECAMS through a Web Service
Requests. The CC/IVR is the Call Center application used by the Customer Service
Representative when a caller calls through the IVR (Interactive Voice Response) to get the
details of a claim viewed and thus to notify the caller about the status of claims. Managed day to
day call center environment consisting of 1000 registered clients. Responsible for all
modifications to existing voice or data communications conversion from hardware dialer system.
Worked with an IVR platform to reconfigure the voice response system to improve customer
satisfaction.
The project contains different modules like
1)Clients 2)Providers 3)Claims Inquiry 4)Alerts 5)Service Requests 6)Status 7)Provider
One(ECAMS)
Environment: Manual Testing, HP/Mercury QTP, WinRunner, Quality Center 9.0, Scrum
Methodology, HTML, Java, JavaScripts, Webservices, XML, WSDL, SOAP, .Net, VB Script,
Perl, FTP, MS Office, Windows NT/2000, SQL, PL/SQL, DOORS.
ACHIEVEMENT
Stayed under budget for many quarters.
EMPLOYERS
1. Company Name: XXXX IT solution and services Pvt.Ltd.
Duration: Since OCT 20XX
Designation: Sr.QA Engineer & UAT Tester

2. Company Name: XXXX

Duration: From June 20XX to September 20XX
Designation: QA Engineer & UAT Tester
ACADEMIA
B.Tech(Computer Science Engineering) from University 1 with aggregate of 76% in 20XX.