QUESTIONNAIRE

A STUDY ON THE EFFECTIVENESS OF SERVICESCAPE ON CONSUMER

SATISFACTION TOWARDS COURTYARD BY MARRIOTT HOTEL IN CHENNAI

1. Name of the employee : ........

2. Gender
a) Male

b) Female

3. Education Qualification
a) Diploma
c) Professional

b) Under Graduate
d) Post Graduate

4. Age (in years)

a) up to 35

b) 36 to 45

c) 46 to 55

d) above 45

5. Monthly salary?
a) Up to Rs. 15,000

b) Rs. 15,001 to Rs. 25,000

c) Rs. 25,001 to Rs. 35,000

d) Above R 35,000

6. Cadre
a) Workmen

b) Supervisory staff

c) Officer
7. Length of service (in years)
a) Up to 10

b) 11 - 20

c) 21 - 30

d) Above 30

8. Marital Status
a) Married

b) Unmarried

9. Are you aware of labour welfare measures available in your company?

a) Aware

b) Partly aware

c) Not aware
10. State the satisfaction level towards the statutory welfare measures in your company.
Parameters

Highly
satisfied

Satisfied Neither satisfied

nor dissatisfied

Dissatisfie
d

Highly
dissatisfied

Facilities for
washing
Facilities for
storing, drying
& clothing
Facilities for
sitting
Canteen
Rest and lunch
room
Role of labour
welfare officer
1. State the satisfaction level towards the non-statutory welfare measures in your company.
Parameters
Transport
facilities
Facilities for
training and
education
Loans and
advances
Leave travel
allowance
Sports and
recreational

Highly
satisfied

Satisfied Neither satisfied

nor dissatisfied

Dissatisfie
d

Highly
dissatisfied

facilities
Benefits for
dependents
Incentives and
bonus
Housing
facilities/HRA
Employees Cooperative stores
Co-operative
thrift and credit
society
Library
Facilities for
vehicle parking
Facilities of
career
advancement
Guidance and
counseling
Ex-gratia
payments

State the satisfaction level towards the social security measures in your company.
Parameters
Workmen
compensation /
ESI benefits
Gratuity
Provident fund
Deposit linked
insurance
Group Insurance

Highly
satisfied

Satisfied Neither satisfied

nor dissatisfied

Dissatisfie
d

Highly
dissatisfied

Pension
State the level of acceptance of the impact of welfare measures on the following
Parameters
Improves HRD
climate
Reduces
employee
absenteeism and
turnover
Increases job
satisfaction
Increases
productivity
Reduces wastages
and damages
Creates industrial
relations
Builds greater
loyalty
Enables
organizational
stability
Helps term spirit
Improves quality
of work life
Prevents social
evils

Strongly
Disagree

Disagree Neither disagree nor

agree

Agree

Strongly
Agree