CHAPTER 1

SECTION C (30 MARKS)

APRIL 2006
1.Briefly discuss the FOUR (4) functions of management.
2.Explain the THREE (3) basic skills required by managers.

(6 marks)
(6 marks)

APRIL 2007
1.Briefly explain four (4) process of management
2. Explian the three (3) basic skills of managers.

(6 marks)
(6 marks)

OCT 2008
Briefly explain the three (3) basic skills of managers.

(6 marks)

OCT 2009
Describe the three (3) levels of management.

(6 marks)

CHAPTER 2
APRIL 200
1. a) Differentiate between single-use plans and standing plans.
b) List the types of single-use plans.

(6 marks)

APRIL 2008
1.Briefly discuss any three (3) benefits of planning in organization
OCT 2008
1.Give four (4) reasons why it is necessary for an organization to plan.

(6 marks)

2.Write short notes on the following:

a) Departmentalization by function
b) Delegation
c) Decision making under certainty
d) Brainstorming
OCT 2009

(6 marks)

List and explain the types of single-use plans

CHAPTER 3
OCT 2006
1. Contrast programmed and nonprogrammed decisions and relate it with examples. (6 marks)
OCT 2007
1. Contrast single-use plans and standing plans

(6 marks)

APRIL 2009
1.Distinguish with examples programmed and non-programmed decisions.

(6 marks)

2. Explain the difference between decision-making under certainty, risk and uncertainty.

(6 marks)
OCT 2009
Give three (3) advantages and disadvantages of Group Decision Making
CHAPTER 4
APRIL 2006
1. Write short notes on the following:
a) Unity of command
b) Decentralization
c) Empowerment

(2marks)
(2marks)
(2marks)

2. Define span of management and briefly explain the two types of span of management (6 marks)
OCT 2006
1. Briefly explain the guidelines in effective delegation.

(6marks)

OCT 2007
1. Differentiate between functional and matrix organizational structure
2. List and explain any three (3) barriers in the delegation process.

(6marks)
(6marks)

APRIL 2008
1.List and explain any three (3) types of organizational structure

(6marks)

2. Identify and explain any three (3) types of power that exert influence in the organization
(6marks)
APRIL 2009
1. Briefly explain three (3) sources of power.

(6 marks)

OCT 2009
Write short notes on the following:
a) Functional structure
b) Product divisional structure
CHAPTER 5
OCT 2007
1.Briefly describe the differences between Theory X and Theory Y.
OCT 2009
Briefly explain how motivation is related to performance by describing the model M x A=P

CHAPTER 6
OCT 2007

1. Explain the trait and behavioral approaches in leadership.

(6marks)

APRIL 2008
1. Define leadership and briefly explain three (3) benefits of leadership in an organization
APRIL 2010
Briefly discuss two (2) types of leaders under the Michigan Studies.

(6 marks)

CHAPTER 7
APRIL 2007
1. Explain the three (3) types of control method

(6marks)

OCT 2008
1. Describe the three (3) qualities (characteristics) of an effective control system
APRIL 2010
Identify any three (3) barriers to successful control in an organization.

(6 marks)

CHAPTER8
OCT 2006
1. Define communication and briefly differentiate between upward and downward
communication.

(6marks)

APRIL 2010
Differentiate between verbal and non-verbal communication with appropriate examples.

(6 marks)

CHAPTER9
APRIL 2007
1. Briefly explain three (3) problems in implementing Total Quality Management (TQM).
APRIL 2010
Explain six (6) dimensions of quality.
CHAPTER 10
OCT 2006
1.Briefly explain the following concepts of Islamic management.
a) Justice
b) Reward
APRIL 2008
1.Discuss the concept of short term and long term goal of Islamic management

OCT 2008

(6 marks)

Define Islamic management. Explain any two (2) principles of an effective Islamic leader.
(6 marks)
APRIL 2009
Explain three (3) of the Islamic principles required to be an effective Islamic leader.

(6 marks)

APRIL 2010
Briefly discuss three (3) characteristics of an Islamic leader which should be emphasized in
management.
(6 marks)

SECTION D (30 MARKS)

CHAPTER1
OCT 2006
1. Identify the three (3) management skills and explain how the proportion of the skills needed
differ at each management level
(10 marks)
OCT 2007
1. List and discuss any five (5) of the managerial roles as described by Mintzberg.

(10 marks)

OCT 2008
1.Explain the four (4) functions of management.

(10 marks)

APRIL 2009
a)Briefly discuss four (4) process of management
b) Briefly explain the basic skills required by managers.

(4 marks)
(6 marks)

APRIL 2010
Discuss the environmental factors influencing management thoughts.

(10 marks)

CHAPTER2
APRIL 2008
1. As part of managing the goal-setting and planning processes, managers must understand
the barriers that can disrupt them. Managers must also know how to overcome the barriers.
Discuss any three (3) barriers to effective planning and suggest any two (2) ways to

overcome those barriers.

APRIL 2010
a) Define mission statement. Give an example of a mission statement.
b) Provide three (3) importance of a mission statement.

CHAPTER 3

(4 marks)
(6 marks)

APRIL2006
a) Briefly explain programmed and non-programmed decision.
(4 marks)
b) Identify and explain the three (3) conditions in decision- making. Give examples.
(6 marks)

APRIL2006
Decision making is the process through which managers and leaders identify and resolve
problems and capitalize on opportunities.
a) What are the conditions in decision making?
b) Describe the seven (7) steps in the decision-making process.

(3 marks)
(7 marks)

APRIL2007
a) What is a non-programmed decision?
b) Discuss the various stages of the basic rational decision making process.

(2 marks)
(8 marks)

CHAPTER 4
APRIL 2006
1. Explain with examples, French and Raven's bases or sources of power.

(10 mark)

OCT 2006
1.Define departmentalization and discuss any four (4) ways in which an organization can be
departmentalized.

(10 marks)

APRIL 2009
Discuss two (2) ways in which an organization can be departmentalized. Illustrate your
answer with appropriate diagrams.
(10 marks)
APRIL 2010
Explain the followings terms:
a) Unity of Command
b) Line Authority
c) Delegation
d) Coordination
e) Centralization
(10 marks)
CHAPTER 5
APRIL 2007
1. With the aid of a diagram, discuss the Maslow's Hierarchy of Needs Theory.

(10 marks)

APRIL 2008
a) What is motivation?
b) Herzberg sought to understand how work activities and the nature of one's job
influence motivation and performance of a worker. Describe the Two-Factor theory.
OCT 2008

(2 marks)
(8 marks)

With the aid of a diagram, discuss the hierarchy of needs theory.

(10 marks)

APRIL 2010
Discuss Douglas Mc Gregor's Theory X and Theory Y.

(10 marks)

CHAPTER 6
APRIL 2006
1. With the aid of a diagram, describe the leadership styles developed by Hersey and Blanchard.
(10 marks)
OCT 2006
1.The Managerial Grid is a two dimensional matrix developed by Robert Blake and Jane
Mouton. Explain the different management styles based on this grid.
(10marks)
2.Leadership involves a process by which an individual exerts influence over others. Explain
any five (5) the French and Raven's bases or sources of power.
(10 marks)
APRIL 2007
1.Paul Hersey and Kenneth Blanchard's Life-Cycle Theory or Situational Approach is a
contigency theory that focuses on the followers. With the help of a diagram, discuss this
theory.
(10 marks)
APRIL 2008
1.With the aid of a diagram, describe Hersey and Blanchard Situational Leadership Model.
(10 marks)
OCT 2008
1.With the aid of a diagram, describe Hersey and Blanchard Situational Leadership Model.
(10 marks)
APRIL 2009
With the aid of a diagram, describe Hersey and Blanchard Situational Leadership Model.
(10 marks)
APRIL 2010
With the aid of a diagram, describe the leadership styles developed by Robert Blake & Jane
Mouton.
(10 marks)
CHAPTER 7
OCT 2007
1.List and explain the steps involved in the controlling process.
APRIL 2008
1.Controlling is concerned with making sure that actual performance is in accordance with
standards in order to achieve the objective of the organization. Discuss any four (4) reasons
why controlling is important in the management process.
(10 marks)
OCT 2008

1.List and explain the steps involved in the controlling process.

(10 marks)

APRIL 2009
Define and discuss feedfoward, concurrent and feedback types of control.

(10 marks)

OCT 2009
a) Define controlling.
b) Explain any four (4) characteristics of effective control system.

(2 marks)
(8 marks)

CHAPTER8
APRIL 2006
1. In managing organizations, managers often face barriers to effective communication. Discuss
five (5) barriers to effective communication and explain methods to overcome them. (10 marks)
OCT 2006
1. Define the following terms:
a) Nonverbal communication
b) Written communication
c) Grapevine
d) Ethnocentrism

e) Technological communication
APRIL 2007
1.Managers need to be aware of the existence of grapevine within their organizations. With
that aid of a diagram, explain the four (4) types of grapevine method of transmitting
information.
(10 marks)
OCT 2007
1.Identify and explain any three (3) barriers in communication and suggest any two (2) ways to
overcome those barriers
OCT 2008
1. a) Define communication.
(2 marks)
b) Discuss the different types of formal communication channels in the organizations.
(8 marks)
APRIL 2007
a) Discuss the difference between formal and informal communication.
b) Explain three (3) barriers to effective communication.

(4 marks)
(6 marks)

OCT 2007
What are four (4) primary categories of interpersonal communication? Explain each of the categories
and give an example.
(10 marks)
CHAPTER9
OCT 2007
1. Describe any five (5) of the existing principles in improving and maintaining product quality
as proposed by Edward Deming.
(10 marks)

APRIL 2008
1.a) Define Total Quality Management (TQM).
(1 mark)
b) Explain with examples three (3) reasons why organizations implement Total Quality
Management (TQM).
(9 marks)
OCT 2009
Discuss any five (5) Deming's 14 Points.

(10 marks)

Discuss any five (5) problems in implementing Total Quality Management (TQM).

(10 marks)

CHAPTER 10
APRIL 2006
a) Define management from the Islamic Perspective.
(2 marks)
b) List and explain four (4) principles of an effective Islamic Leader.

(8 marks)

APRIL 2007
Discuss the principle that islamic leaders should follow to be an effective leaders (10 marks)
OCT 2007
Define Islamic management and explain any four (4) of the Islamic Management principles
OCT 2009
Define Islamic Management and explain any four (4) principles of Islamic Management.(10 marks)