Hi,

I would just like to share some points with you as these are basic things we auditors should
possess and know:
I.

Ability to construct a brief and polite email. Do self-review before you send your email
(check recipients, subject and content) especially when the recipient is client and SGV
executives. Avoid using exclamation points (!) in your messages except when these are
used in greetings (e.g Thank you!, Good morning!). A good technique not to miss out a
recipient when replying (especially when there are CCs) is to use the "reply to all"
function in the "Actions" tab.

II. Send an acknowledgement email to client to confirm that you have received their
emails, attachments etc. Thank them for sending you the schedules. Example: "This is
to acknowledge the receipt of the attached files. Thank you".
III. Update the client assistance schedule / request for schedule as often as possible.
One of the main causes of delay is our lack of sufficient follow-up for our audit schedules.
We need to update the client assistance schedule since we will be sending this to the
client from time to time to keep them updated of their pending items.
IV. Upon the receipt of the schedules, ensure to check the entire file (browse through
the pages or through the sheets) before you do a follow-up for missing schedules. There
were cases in the past that a client reported a staff to the Partner for failure to check the
entire worksheet of schedules. This is avoidable negligence.
V. Greet clients / Practice courtesy. There are situations where in we are provided with
conference room / separate areas in the client's premise. We usually go directly to our
designated areas without even showing ourselves to the clients. Practice to go to the
client first and greet them or just inform them that you are in their premise. Also, when
it's time to go home, inform the client that you are leaving their office. With this, you are
courteous and that would leave a good impression to them.
VI. In cases where client representative would be consulting you on complex matters,
ensure that your response is correct. If you are not sure, do not be shy to tell them
that you are not sure and would just need extra time to verify this. Lines like "I'll get
back to you", "Check ko po muna" or "Verify ko lang po sa Tax namin" would be sufficient
and polite.
VII. Avoid surfing the net or opening windows aside from work-related windows
especially when you are in the client. There were reports in the past that the client's
IT was able to track certain SGV auditors for misuse of internet connections
(downloading, youtube, facebook etc.). Lucky you if client won't report this to the
partners but in most cases, the partner will call your attention. So please be
discouraged.
VIII.

Self-review of working papers. Do not forget to perform self-review of your work.

Self-review would only take a short time but it could improve your work well and
eliminate obvious errors (grammar, spelling, clerical error, lack of basic documentation
requirements like headers, PBC/CAS, fencing, tickmarks etc.). Also, take note that in the
UTP documentation, present tense is used while in the WT documentation, past tense is
used.

IX. In case of doubt, always approach your in-charges, seniors or even managers.
Your seniors may be very busy and can't supervise your work on a daily basis. When you

have questions, don't hesitate to contact or ask them so that issues may be addressed
immediately.
X. Always submit your TRs on time. Please avoid getting your names on Ms. Nancy's
missing TR list as this may commented by others that you cannot follow a simple
instruction. For your expense reports, please prepare them on a weekly basis (as much
as possible).
If you have additional insights that you wish to share, let me know. Thank you and have a
fun-filled and full-of-learning busy season!

Regards,
Ren