Documente Academic
Documente Profesional
Documente Cultură
Rethinking
ROI in the
Age of the
Social CIO
The IT organization at Texas Health Resources, one of the largest
faith-based, nonprofit healthcare delivery systems in the United States,
is rapidly weaning itself from e-mail. Staff members found that an enterprise social network provides a more efficient and less chaotic means of
keeping up with the information that concerns them.
Instead of blasting out messages to large e-mail lists, employees now post requests,
inquiries and updates in online discussion areas clustered around topics ranging from
electronic health records to weekend sports. Little is off-limits. Employees can freely form
affinity groups around topics that interest them. They can subscribe to updates on topics
of interest and follow their colleagues online. When a topic no longer concerns them, they
unsubscribe. No more in-boxes cluttered with irrelevant information. Thanks to internal
social networking, people are forming new connections with colleagues they might otherwise never have met.
CIO Ed Marx leads by example. Every day he posts news about his department and uses
various messaging arenas to publicly express praise for work well done. He participates
in groups focused on critical business issues such as regulatory compliance and hospital
information systems. But hes also active in a group devoted to multisports. Ive met so
many people through that group, he says.
An online collaboration platform is changing the way the CIO does business. During last
years budget cycle, Marx posted a question: What would his employees do if they were
drawing up a budget for next year? He received about a dozen responses, and some were
very good ideas.
white paper
ESNs deliver a set of flexible collaborative tools that can be adapted to serve a
wide range of purposes. On a macro scale,
they optimize the value of resources that
already exist within the organization, by
making them visible and available to a
wider audience. At the individual employee
level, they develop and strengthen bonds
between coworkers that lead to better
collaboration, more proactive knowledge
sharing and stronger morale.
Andy Mulholland
Capgemini CTO
white paper
Ed Marx
Texas Health
Resources CIO
white paper
www.yammer.com