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COURSE SYLLABUS
I.
COURSE NO:
HRM 111
COURSE TITLE: Rooms Division Management & Control System
CREDIT UNITS:
3 Units
COURSE DESCRIPTION
This course gives emphasis on the acquisition of knowledge, skills and competencies in the management and operation of the Front Office and
Housekeeping. This course presents an understanding of the necessity for controls in Room Division and of the requirement to supervise the operations of a hotel
Front Office and Housekeeping. It also intends to develop the student interest in people and keeping a well-motivated staff. For the front office it will deal with the
basic principles and procedure on reservation, rooms, inventory and control, sales maximization, registration, guest relations, key operation, bell service and Front
Office cashiering. For the Housekeeping this will cover housekeeping personnel function, guest room maintenance, cleaning materials used in housekeeping as
well as linen and laundry management.
III.
COURSE OBJECTIVES:
By the end of the course, the student should be able to:
1. To Implement occupational health, safety and welfare (OHS&W) practices and procedures within the rooms division and describe fire
detection and evacuation procedures.
2. Prescribe security measures commonly applied in hotels to ensure security for guests, staff and property.
3. To supervise functions in housekeeping and laundry operations
4. Describe and explain to apply control mechanisms within front office to prevent loss of hotel assets.
5. To supervise the workings of the night audit.
IV.
COURSE REQUIREMENTS:
1.
2.
3.
4.
V.
Attendance
Class Participation
Projects / Research Works
Quizzes
9.
10.
COURSE OUTLINE:
11.
5.
6.
7.
8.
Major Exams
Symposiums, Meetings, Trainings, etc.
Educational Tours
Institutional Visits
12.
N
19.
3
28.
6
39.
8
15.
S
16.
Ins
22.
L
24.
Re
23.
Di
25.
32.
L
34.
Re
33.
Di
35.
O
45.
L
47.
Re
46.
48.
17. E
va
lu
at
io
n
26. Q
ui
z
R
ec
ita
tio
n
36. Q
ui
z
37. R
ec
ita
tio
n
49. Q
ui
z
50. R
18. E
n
h
a
n
c
e
m
e
n
t
27.
38.
52.
53.
6
68.
2
Di
60.
L
62.
Re
61.
Di
63.
O
72.
L
74.
Re
73.
Di
75.
O
ec
ita
tio
n
51. Pr
eli
m
E
xa
m
64. Q
ui
z
65. R
ec
ita
tio
n
66.
76. H
an
ds
on
(st
ud
en
t
pa
rti
ci
pa
67.
77.
78.
3
88.
6
81.
L
83.
Re
82.
Di
84.
O
91.
L
93.
Re
92.
Di
97.
8
111.
8
105.
L
119.
L
107.
Re
106.
Di
121.
Re
tio
n)
85. Q
ui
z
86. R
ec
ita
tio
n
94. Q
ui
z
95. R
ec
ita
tio
n/
E
xa
m
108. Q
ui
z
109. R
ec
ita
tio
n
122. Q
ui
z
87.
96.
110.
125.
120.
Di
123. R
ec
ita
tio
n
124. F
in
al
E
xa
mi
na
tio
n
126.
VI.
SUGGESTED ACTIVITIES
A. Lecture / Discussion
127.
VII. INSTRUCTIONAL MATERIALS
A. Reference Books
B. Video Clips / Files
C. Internet
D. LCD Projector
VIII.
GRADING SYSTEM
128. LECTURE
129. Quizzes
Attendance
130. Ass/Seat Works
=
10%
131. Recitation
=
9.4
132. Attendance
=
8.8
B. Institutional Visit
40%
30%
C. Observation
D. Hands-On Activities
LABORATORY
Quality of Exercises
35%
60%
= 100%
Prelim
20%
30%
C.S
Timeliness of Submission
15%
Midterm
30%
0 Absent
30%
60%
Attendance
15%
Finals
50%
1 Absent
Attitude
35%
100%
2 Absent
10%
133.
Term Exam
interval every absent)
136.
134.
135.
IX.
40%
100
(.6
100%
REFERENCES:
137.
138. Ahmed, Ismail. Front Office Operations and Management.Thomson Learning, 2005
139.
140. Andrews, Sudhir. Introduction to Hospitality Industry.Tata McGraw-Hill Publishing Company Limited, 2008
141.
142. Carino, Celia, Beltran, Pamela, De Ocampo, Joseph Bismarck: The Hospitality Industry, Mindhapers Co. Inc. 2008
143.
144. Marte-Lago, Elpedia M. & Jerusalem, Leo Benjamin.Room Division Management and Control System.Mindshapers Co., Inc. 2011
145.
146. Rodolfa, Jr, Bernardo B. Hotel Rooms Division Management and Control System. Purely Books Trading & Publishing Corporation, 2012.
147.
148. Walker, John R. Introduction to Hospitality Operations 5th ed. 2008
149.
150. Prepared by: SALLY JOY D.
BACOLOD
151.
Contractual Instructor
152.
153. NOTED:
154.
155.
156.
157.
158. APPROVED:
159.
160.
161. PASTY A. PANIZARES, Jr. Ed. D
162. Campus Director
163.
164.
165.
SOUTH CLUSTER CAMPUS
166.
Institute of Hospitality Management
167.
168.
169. VISION
170. An Institution for total human development
171. MISSION
172.
The College shall primarily give professional and technical training in the fields of economics, agriculture, fishery, trade, home industry, engineering, education,
forest research and conservation, management, finance, accounting and business administration, public administration and other relevant fields for the promotion of scientific and
technological researches.
173. GOALS
174.
It is the mandate of the college to provide professional and technical education and training in the field of Hospitality Management, tourism, education and
information technology including the promotion of quality and workable researches. (R.A. 8547)
175. CORE VALUES
176. Integrity, Sincerity, Perseverance, Self-discipline, and Commitment
177.
187.
185.
186.
COURSE SYLLABUS
188.
I.
190.
191.
CREDIT UNITS:
193.
PRE-REQUISITE:
3 Units
192.
194.
II.
COURSE DESCRIPTION
195.
196. This course covers the topics on classification of a standard requirement for resort and general rules and management of resorts. In
addition, recreational facilities in a resort and how they are managed will be taken up to augment the knowledge acquired in this course. It also introduces
the resort concept, types and trends in the resort and spa industries; discusses resort planning principles, strategies for product and service offerings,
seasonal pricing strategies, and concepts of product life cycle.
III.
COURSE OBJECTIVES:
197.
198.
1. To gain a basic understanding of leisure and recreation through reading, listening, viewing and reasoning critically and synthesizing information from
varied sources.
2. To gain an understanding of time management and leisure planning principles, and how they can be applied to improving one's leisure.
3. To apply qualitative and quantitative methods to solving leisure-related problems.
4. Understand the role of recreation in socialization.
5. To understand sustainability issues related to leisure by gaining further appreciation of outdoor natural resources as important recreation resources,
and the relationship of people to these resources.
6. Describe key marketing and financial aspects of resorts and the gaming industry.
7. Identify the demographic characteristics of resort and casino patrons.
8. Describe the process of resort planning and development, and the basic elements of a resort complex.
199.
IV. COURSE REQUIREMENTS:
1.
Attendance
2. Class Participation
3. Projects / Research Works
4. Quizzes
V. COURSE OUTLINE:
200.
5.
6.
7.
8.
Major Exams
Symposiums, Meetings, Trainings, etc.
Educational Tours
Institutional Visits
201.
No
208.
6h
202. Specific
Objectives
209.
To
define
recreation and
leisure, explain
the varied
views of
recreation and
leisure, discuss
the motivations
for recreational
participation
and the factors
which promote
the growth of
recreation, and
the need for
professional
leadership in
210.
Leisure and Recreation
a. Introduction
b. History
c. Various Types of Commercial and
Noncommercial Recreation
d. Types of Organized Recreation
e. Values and Benefits of Parks,
Recreation and Leisure
f. Factors Promoting the Growth of
Recreation
g. Recreation and Leisure Delivery
System
h. Leisure Facilities
i. Benefits
ii. Approaches to providing hotel
leisure facilities
iii. Considerations in implementing
hotel leisure facilities
i. Challenges Facing the Recreation and
Leisure Service in the 21st Century
j. Career Paths
204.
S
205.
Ins
211.
L
213.
Re
212.
D
214.
206. E
va
lu
at
io
n
215. Q
ui
z
R
ec
ita
tio
n
216. P
rel
im
E
xa
m
207. E
n
h
a
n
c
e
m
e
n
t
217.
the recreation
field.
218.
5h
229.
8
role of sports
and tourism as
major
recreation
service
component
230. To be able to
understand the
nature of gaming
entertainment
industry. Know
the various
activities related
to the industry.
Explain how
gaming
entertainment is
converging with
other aspects of
hospitality
business. Know
the trends and
legal matters and
controversies
surrounding the
220.
Sports Management
a. Definition
b. History of Sport and Public Assembly
Facilities
c. Five Programming Areas of Recreational
Sports Management
d. Unique Features of Sports
e. Trends in Recreation Sports Management
221. Career Opportunities in Recreation
Sports Management
222.
L
224.
Re
223.
D
225.
O
239.
L
241.
Re
240.
D
242.
O
226. Q
ui
z
227. R
ec
ita
tio
n
228.
243. Q
ui
z
244. R
ec
ita
tio
n
245. M
idt
er
m
E
xa
m
246.
industry.
247.
6
248. To
discuss
principles
and
processes
in
resort planning
and
development,
how to manage
resort facilities.
268.
269.
2 Be able to define resorts,
compare
and
evaluate,
explain the product life cycle,
discuss the trends and
operations
in
the
Phil.,
understand the time share
concept
and
know
the
advantages of the industry
278.
279.
249.
A. The History and
Characteristics of Resorts
250.
B. The Resort Concept
251.
C. The Development of Gaming
252.
D. Resorts in the 21st Century
a comparison
253. Resort Planning and Development
254.
A. Investment Consideration
255.
B. The Role of Planning and
Management
256.
C. Planning, Facilities, Grounds
Maintenance
257.
D. Planning and the Leisure
concept
258.
E. Food and Beverage planning
259.
270. Introduction to Resort Management
Definition of Resort
Classification of Resort
Product Life Cycle
Time Share Industry
271.
260.
L
262.
Re
261.
D
263.
O
272.
L
274.
Re
273.
D
275.
O
281.
283.
264. Q
ui
z
265. R
ec
ita
tio
n
266.
267.
276. H
an
ds
on
(st
ud
en
t
pa
rti
ci
pa
tio
n)
285. Q
277.
288.
To
know
the
importance
of
accreditation to
all
hospitality
businesses and
what are the
benefits
the
operators
can
gain
once
accredited, legal
laws
and
requirements
and what are the
different
supplemental
from
different
Tourism
agencies
and
establishment
Restaurant Establishments
Advantages of Accreditation
Rules / Regulations Governing Accreditation
Application for Accreditation
Grounds for Cancellation
Supervision of Accredited Establishments
Re
282.
D
284.
O
ui
z
286. R
ec
ita
tio
n
287. F
in
al
E
xa
m
289.
B. Institutional Visit
C. Observation
D. Hands-On Activities
292. Quizzes
293. Ass/Seat Works
294. Recitation
295. Attendance
296.
Term Exam
absent)
299.
297.
298.
IX.
30%
30%
30%
10%
Prelim
Midterm
Finals
60%
20%
30%
50%
100%
Attendance
0 Absent
=
10%
1 Absent
=
9.4
2 Absent
=
8.8
(.6 interval every
40%
100%
REFERENCES:
300.
301.
302.
303.
Andrews, Sudhir. Introduction to Hospitality Industry.Tata McGraw-Hill Publishing Company Limited, 2008
Carino, Celia, Beltran, Pamela, De Ocampo, Joseph Bismarck: The Hospitality Industry, Mindshapers Co. Inc. 2008
304.
305.
Castor, Marlon. Notes on Relevant Hospitality Laws, Philippine Setting,Mindshapers Co. Inc 2007
306.
307.
Maranan, Mario H. Pertinent Laws on Hospitality Management (Tourism Laws).Mindshapers Co. Inc 2007
308.
309. Cruz, ZenaidaL.Principles of Tourism, Rex Bookstore, 2005
310.
311.
312. Prepared by: JODERICK E.
TEJADA
313.
Contractual Instructor
314.
315. NOTED:
316.
317. ANGELITO C. FERNANDO, MATE
318.
Director, Institute of Hospitality Management
319.
320.
321. APPROVED:
322.
323.
324. PASTY A. PANIZARES, Jr. Ed. D
325. Campus Director
326.
327.
328.
SOUTH CLUSTER CAMPUS
329.
Institute of Hospitality Management
330.
331.
333.
340.
347.
348.
349.
346.
Specific Objectives
To provide knowledge and technical know-how, desirable values and attitudes among stakeholders of the hospitality
industry.
To produce economically productive entrepreneurs who are able to meet the demands of the local and international
hospitality industry.
To train professionals and entrepreneurs imbued with professional code of ethics in responding to the needs of
stakeholders in the hospitality industry.
350.
351.
352.
COURSE SYLLABUS
353.
2ND Semester : 2014-2015
354.
355.
I . COURSE NO: FN 1
356.
COURSE TITLE: CULINARY ARTS AND SCIENCES
357.
CREDIT UNITS: 3 Units (2 HOURS LECTURE/ 3 HOURS LABORATORY)
358.
359. PRE-REQUISITE: PRINCIPLES OF SANITATION, HYGIENE AND SAFETY
360.
II.
COURSE DESCRIPTION
361.
362. This course aims to provide the students with practical and theoretical knowledge about basic culinary, basic food preparation
and food presentation. It also provides opportunity to apply the theoretical knowledge into practice found in an operational environment.
III.
COURSE OBJECTIVES:
363.
364.
Identify healthy work habits, practice fire safety measures and first aid procedures.
Understand by heart the language of cookery and other related terms to the profession.
Apply conversion factor of weights and measures in food production,
Understand and apply basic food preparation and cooking with trends and updates.
Prepare and store stocks, soups, thickening agents and sauces.
Prepare, handle, present and store meat, poultry, fish and other related products.
365.
366.
367.
IV. COURSE REQUIREMENTS:
1. Attendance
2. Class Participation
3. Projects / Research Works
4. Quizzes
5. Major Exam
6. Educational Tours
7. Institutional Visits, Laboratory Activities
368.
369.
370.
V. COURSE OUTLINE:
371.
372.
No
373. Specific
Objectives
375.
Stra
t
e
g
i
e
s
/
A
c
t
i
v
i
t
i
e
s
/
A
p
p
r
o
a
c
h
376.
Ins
377. E
v
al
u
at
io
n
378. E
n
h
a
n
c
e
m
e
n
t
379.
2
388.
3
380. To fully
understand the
VGMO of the
College.
389. To identify
healthy work
habits, practice
fire safety
measures and
first aid
procedures.
382.
Lect
u
r
e
383.
Rec
i
t
a
t
i
o
n
391.
Lect
u
r
e
392.
Disc
u
s
s
i
o
n
393.
De
m
o
n
s
t
r
a
t
384.
VG
394.
Re
395.
385. Q
ui
z
386.
396. Q
ui
z
397. R
e
ci
ta
ti
o
n
387.
398.
399.
2
410.
3
400. To be able to
understand the
kitchen brigade
and describe
the operating
units of a food
service system.
i
o
n
402.
Lect
u
r
e
403.
Disc
u
s
s
i
o
n
413.
Lect
u
r
e
414.
Disc
u
s
s
i
o
n
415.
App
l
i
c
a
404.
Re
405.
417.
Re
418.
406. Q
ui
z
407. R
e
ci
ta
ti
o
n
408.
419. Q
ui
z
420. P
re
li
m
E
x
a
m
421.
409.
422.
t
i
o
n
416.
1.423.
To be able to identify kitchen
6 tools and equipment and their
proper usage and to know
their proper care and
maintenance in the kitchen
operations.
425.
Lect
u
r
e
426.
Disc
u
s
s
i
o
n
427.
De
m
o
n
s
t
r
a
t
i
o
n
428.
Obs
e
430.
Re
431.
Po
432. Q
ui
z
433. R
e
ci
ta
ti
o
n
434. H
a
n
d
s
o
n
435.
2.436.
To be able to know the
3 different basic food
preparation and cooking
techniques and other trends
and updates in culinary.
437.
r
v
a
t
i
o
n
429.
Exe
c
u
t
i
o
n
439.
Lect
u
r
e
440.
Disc
u
s
s
i
o
n
441.
Lab
o
r
a
t
o
442.
Re
443.
Ma
444.
Po
445. Q
ui
z
446. R
e
ci
ta
ti
o
n
447.
448.
r
y
449.
5
450.
To be able to know
the different
types of stocks,
soups, sauces,
glazes and
thickening
agents needed
in the
preparation of
foods and their
essentials.
a
c
t
i
v
i
t
i
e
s
452.
Lect
u
r
e
453.
Disc
u
s
s
i
o
n
454.
Lab
o
r
a
t
o
r
y
455.
Re
456.
Ma
457.
Po
458. Q
ui
z
459. R
e
ci
ta
ti
o
n
460. H
a
n
d
s
o
n
461.
462.
4
463.
To be able to
identify the
different kinds
of fruits and
vegetables and
how to prepare
salad,
appetizers and
sandwiches.
a
c
t
i
v
i
t
i
e
s
466.
Lect
u
r
e
467.
Disc
u
s
s
i
o
n
468.
Lab
o
r
a
t
o
r
y
a
469.
Re
470.
Ma
471.
Po
472. Q
ui
z
473. R
e
ci
ta
ti
o
n
474. M
id
te
r
m
e
x
a
m
475. H
a
n
d
s
476.
477.
4
478.
To be able to know
the different
kinds of dairy
products, to
practiced egg
cookery and
identify different
kinds of cheese
in food
preparation.
c
t
i
v
i
t
i
e
s
480.
Lect
u
r
e
481.
Disc
u
s
s
i
o
n
482.
Lab
o
r
a
t
o
r
y
a
c
t
o
n
483.
Re
484.
Ma
485.
486. Q
ui
z
487. R
e
ci
ta
ti
o
n
488. H
a
n
d
s
o
n
489.
490.
5
491.
To know the
different forms
of meat
products and
usage and the
application of
dry heat and
moist heat
cooking in the
culinary
operations.
i
v
i
t
i
e
s
493.
Lect
u
r
e
494.
Disc
u
s
s
i
o
n
495.
Lab
o
r
a
t
o
r
y
a
c
t
i
v
496.
Re
497.
Ma
498.
Po
499. Q
ui
z
500. R
e
ci
ta
ti
o
n
501. H
a
n
d
s
o
n
502.
503.
6
504.
To be able to
identify
appropriate
ingredients of
pasta, rice
dishes, and
potato cookery
i
t
i
e
s
506.
Lect
u
r
e
507.
Disc
u
s
s
i
o
n
508.
Lab
o
r
a
t
o
r
y
a
c
t
i
v
i
t
509.
Re
510.
Ma
511.
512. Q
ui
z
513. R
e
ci
ta
ti
o
n
514. H
a
n
d
s
o
n
515.
i
e
s
516.
517.
518.
519.
520.
521.
522.
523.
VI. SUGGESTED ACTIVITIES
1. Tools and equipment identification
2. Knife skills
3. White and brown stocks
4. Clear and thick soup
5. Bchamel sauce- dynamite/ vinaigrette- salad nicoise/ canaps
6. Cuddled egg/ soft boiled egg/ medium boiled egg/ hard boiled egg/ poached/ omelette
7. Homemade mayonnaise- eggplant sandwich with grilled chicken sandwich
8. Espagnole sauce- beef stew with shitake mushroom
9. Veloute sauce- beer battered chicken
10. Hollandaise sauce- grilled salmon with buttered vegetables
11. Tomato sauce- pork barbecue pizza, dried fish pasta
12. Potato fries and mashed potato with gravy dip
13. Pilaf rice and risotto
524.
VII. INSTRUCTIONAL MATERIALS
A.
Reference Books B. Video Clips / Files
C. LCD Projector/Laptop
VIII. GRADING SYSTEM
525. LECTURE
526. Quizzes
Attendance
527. Ass/Seat Works
=
10%
528. Recitation
=
9.4
529. Attendance
=
8.8
40%
30%
D. Recipe books
60%
E. Internet
LABORATORY
Quality of Exercises
35%
= 100%
Prelim
20%
30%
C.S
Timeliness of Submission
15%
Midterm
30%
0 Absent
30%
60%
Attendance
15%
Finals
50%
1 Absent
Attitude
35%
100%
2 Absent
10%
530.
Term Exam
interval every absent)
IX.
40%
100
(.6
100%
531.
REFERENCES:
532.
533.
Field, Simon Quellen. Culinary Reaction: The Everyday Chemistry Cooking, Chicago Review Press, Incorporated, 2012
534.
535.
Dodgshun Graham, peter Michael. Cookery For The Hospitality Industry.Campbridge University Pun, Indian. 2008
536.
537.
Scanion, nancy Loman. Catering Management.John Wiley ans Sons, Inc. 2007
538.
539.
Samson and Borja M. Food Production Management. Mindshapers Co. Inc.2007
540.
541.
WEBSITES:
542.
543.
Oriental Hospitality Consultants, orientalhospitality.com, 2012
544.
545.
Allculinaryschools.co, Culinary Arts program, http://www.culinaryschools.com, 2009
546.
547.
548.
Prepared by:
551.
552.
553.
554.
555.
556.
557.
558.
559.
JODERICK E. TEJADA
Contractual Instructor
NOTED:
549.
550.
REMEDIOS G. GALAITES, MAEd
Instructor III
APPROVED:
560.
561.
562. PASTY A. PANIZARES, Jr. Ed. D
563.
Campus Director