RESUME

Personal Particulars
Name

Shanti Ann A/P P.Annanda

Segaran

( Anne Richard )
Address

No, 1, Jalan Puteri 12/5 ,

Bandar Puteri Puchong
47100 Puchong , Malaysia

Contact No.

: (mobile) +6012 7003563

Email

wof_revival@yahoo.com

Age

47 years old

Nationality
Race

: Malaysian
:

Marital status

Indian Christian
: Married

Date of Birth

: 29 th June 1968

Gender

: Female

NRIC No

680629085956

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Education/Qualifications

Sek.Men.IJ.Convent Secondary School Johore,

Malaysia
Jan 1981-1985

Sijil Pelajaran Malaysia

(S.P.M)

Sek. St. Joseph High School Johore , Malaysia

Jan 1986-1988

Sijil Tinggi Pelajaran

Malaysia (S.T.P.M)

Degree Vision International University - Counselling

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Employment History
Philli Orient Logistics (S) Pte ( 1989 1991)

Designation : Customer Service Coordinator

Job responsibilities :

Handle daily FCL / LCL bookings from shippers and coordinate

shipping documents for shipper and to the shipping lines / carrier

Source for rates with carriers and prepare quotations for

customers

Prepare the costings and invoice the customer .

Attend to queries relating to shipments

Any ad-hoc duties as assigned

LEP INTL / GEO LOGISTICS (M) SDN BHD Feb 1991 2000
Designation : Branch Senior Executive ( Seafreight &
Airfreight)
Job responsibilities :
Co-ordinate with carriers on booking and collection of shippers cargo
Liaise with external customers on all shipment-related activities
Handling requests and inquiries by agents/distributors & customers from
throughout Asia
Monitor, track and co-ordinate deliveries/shipments and documents
Monitor booking and process documentation as well as co-ordinate with various
internal departments on shipping activities
Source and negotiate rates from Carriers / Shipping Lines / Air Lines
Liase with Overseas Agents for door to door import / export shipments
Prepare Monthly Booking / Profit & Loss / Monthly Shipping Activity Reports
Prepare Yearly Budget Reports

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ABX LOGISTICS (M) SDN BHD ( Now known as DSV Logistics

)
Mar 2000 April 2002
Designation : Freight and Projects Manager
Job responsibilities :

Monitor and Oversee Seafreight Import / Export / Breakbulk / Transportation

Departments .
Monitor shipping documents relating to shipments to shippers / carriers and
overseas agents
Build good working relationship with carriers / shipping lines to ensure good rates
and smooth shipment deliveries .
Work with carriers to obtain attractive contract rates in order to provide the best
service and quality to the customers
Attend customers' inquiries, needs, resolves customers' complaints and feedback
so as to build good rapport with customers.
Provide Quotations to Customers and for Overseas Agents Inquiries
Monitor all Invoicing to Customers and Payments to Carriers /
Prepare Profit and Loss Reporting
To Follow-up with Payments from Customers .

BENLINE AGENCIES - SIMBA LOGISTICS (M) SDN BHD

April 2002 Feb 2006

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Designation : BRANCH MANAGER

Job responsibilities :

To lead and manage shipping department

Dealing with sub-contractors, inbound/outbound shipments, shipping lines,
transportation
Review and enhance processes to achieve business objectives and operational
matters effectively .
Provide management report on operation status and budget figures on a timely
and regular basis
Manage and develop the entire shipping team and sales team which may include;
Recruitment of staff, Staff development activity and ensure efficient
communication between inter-departments .
Defines roles and responsibilities, plans for the departments future needs and
operations; counsels employees on performances
Handled all customer complaints and inquiries.
Handling Key account Customers
Visit Customers and Carriers to ensure good rapport .

Prepare Profit and Loss Reporting

To Follow-up with Payments from Customers .

HORIZON TRADING (M) SDN BHD

2006 2013
Designation :
MANAGER
Job responsibilities :

Manage all purchase orders from overseas

Liase with shipping lines for Rates

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Monitor the Operations Department for smooth

dateline on
export production .
Ensure shipment is delivered on time to the customer
Prepare Profit and Loss Reporting .
Monitor Handled all customer complaints and inquiries.
Handle accounting functions as and when required
Understand customer needs by providing alternative solutions on
network matters.

BDP ( MALAYSIA ) SDN BHD

2013 2014 Johor Branch
2014 Current Head Office Petaling jaya
Designation :

BRANCH MANAGER / Johor Bahru

OPERATIONS HEAD for Head Office Petaling

jaya
Job responsibilities :
Report to the General Manager
To lead and manage - Operations PJ
Review and enhance processes to achieve business objectives and operational
matters effectively .
Manage Key Accounts for Global Customers
Manage and develop shipping team ( Export /Import / AIR /SEA ) and Sales team
which may include; Recruitment of staff, Staff development activity and ensure
efficient communication between inter-departments .
Defines roles and responsibilities, plans for the departments future needs and
operations;
To Ensure All KPIs are achieved .

Handled all customer complaints and inquiries.

Manage and develop new business .

Language
Spoken
Written

English, Bahasa Malaysia,

:

English, Bahasa Malaysia

Personal Strengths
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Good working knowledge of the following operation areas shipping and freight,
transportation management and logistics execution .
Computer skills, with a focus on MS Office products.
Strategic thinking ability with proven implementation results
Excellent negotiation experience with subcontractors, transporters, & vendors &
agencies
Strong organization leadership skills
Excellent Interpersonal skills
Strong written and oral communications skills
Ability to re-prioritize workload to support urgent requests from various
operations.
Excellent analyzing and problem solving skills
Ability to effectively communicate across all levels of the organization
Excellent Customer Relationship management skills
Strong shipping and freight forwarding background

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