ICT Manager

ICT Managers plan, organise, direct, control and coordinate the acquisition, development, maintenance and use of
computer and telecommunication systems within organisations
Roles of an ICT manager
1.
2.

3.
4.
5.
6.
7.

Lead, manage, motivate and develop the ICT Team so that they are valued by the organisation and able to
meet its expectations
Create and keep under review an inspiring, compelling, forward looking and customer-centric vision for
ICT within NFER which will help us to win and deliver business and build our reputation further; work
with SMT and Trustees to secure the necessary resources to put in place the actions to achieve that vision
Work in a collaborative way with other senior staff to develop the ICT vision and strategy and their
translation into priorities and actions for the team and for others
Schedule, control, and manage delivery of ICT provision, support, hardware, and developments in a timely,
cost effective, and efficient way, balancing the use of inhouse and external resources appropriately
Ensure ICT developments and new software/hardware are fit for purpose and deliver the intended benefits
Ensure that ICT systems and procedures promote data and information security and business continuity, in
line with best practice and relevant external standards such as ISO27001
Make a significant contribution to the strategic direction, management and culture of the whole
organisation

Systems Administrator
A system administrator, or sysadmin, is a person who is responsible for the upkeep, configuration, and reliable
operation of computer systems; especially multi-user computers, such as servers.
The system administrator seeks to ensure that the uptime, performance, resources, and security of the computers he
or she manages meet the needs of the users, without exceeding the budget.

Roles

Analyzing system logs and identifying potential issues with computer systems.

Introducing and integrating new technologies into existing data center environments.

Performing routine audit of systems and software.

Applying operating system updates, patches, and configuration changes.

Installing and configuring new hardware and software.

Adding, removing, or updating user account information, resetting passwords,etc.

Answering technical queries and assisting users.

Responsibility for documenting the configuration of the system.

Troubleshooting any reported problems.

System performance tuning.

Ensuring that the network infrastructure is up and running.

Database Administrator
A database administrator (DBA) is responsible for the performance, integrity and security of a database. They will
also be involved in the planning and development of the database, as well as troubleshooting any issues on behalf of
the users.
Roles

establishing the needs of users and monitoring user access and security;

monitoring performance and managing parameters to provide fast responses to front-end users;

mapping out the conceptual design for a planned database;

considering both back-end organisation of data and front-end accessibility for end-users;

refining the logical design so that it can be translated into a specific data model;

further refining the physical design to meet system storage requirements;

installing and testing new versions of the DBMS;

maintaining data standards, including adherence to the Data Protection Act;

writing database documentation, including data standards, procedures and definitions for the data
dictionary (metadata);

controlling access permissions and privileges;

developing, managing and testing back-up and recovery plans;

ensuring that storage and archiving procedures are functioning correctly;

working closely with IT project managers, database programmers and multimedia programmers;

commissioning and installing new applications and customising existing applications in order to make them
fit for purpose.

Network Administrator
A network administrator maintains computer infrastructures with emphasis on networking. Responsibilities may
vary between organizations, but on-site servers, software-network interactions as well as network integrity/resilience
are the key areas of focus.
Roles

Network monitoring

Testing the network for weakness

Keeping an eye out for needed updates

Installing and implementing security programs

In many cases, E-mail and Internet filters

Evaluating implementing network

Computer Programmers
Convert project specifications and statements of problems and procedures to detailed logical flow charts for
coding into computer language. Develop and write computer programs to store, locate, and retrieve specific
documents, data, and information. They may program web sites.
Roles

Correct errors by making appropriate changes and then rechecking the program to ensure that the desired results
are produced.
Conduct trial runs of programs and software applications to be sure they will produce the desired information
and that the instructions are correct.
Compile and write documentation of program development and subsequent revisions, inserting comments in the
coded instructions so others can understand the program.
Write, update, and maintain computer programs or software packages to handle specific jobs, such as tracking
inventory, storing or retrieving data, or controlling other equipment.
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and
suggest changes.
Perform or direct revision, repair, or expansion of existing programs to increase operating efficiency or adapt to
new requirements.

Systems Analyst
A systems analyst is an information technology (IT) professional who specializes in analyzing, designing and
implementing information systems. Systems analysts assess the suitability of information systems in terms of their
intended outcomes and liaise with end users, software vendors and programmers in order to achieve these
outcomes. A systems analyst is a person who uses analysis and design techniques to solve business problems using
information technology.
Roles

Identify, understand and plan for organizational and human impacts of planned systems, and ensure that
new technical requirements are properly integrated with existing processes and skill sets.

Plan a system flow from the ground up.

Interact with internal users and customers to learn and document requirements that are then used to produce
business requirements documents.

Write technical requirements from a critical phase.

Interact with designers to understand software limitations.

Help programmers during system development, e.g. provide use cases, flowcharts or even database design.

Perform system testing.

Deploy the completed system.

Document requirements or contribute to user manuals.

Whenever a development process is conducted, the system analyst is responsible for designing components

and providing that information to the developer.

Web Administrator
A web administrator maintains web server services that allow for internal or external access to web sites.

Establishes Web system specifications by analyzing access, information, and security requirements;
designing system infrastructure.

Establishes Web system by planning and executing the selection, installation, configuration, and testing of
server hardware, software, and operating and system management systems; defining system and operational
policies and procedures.

Maintains Web system performance by performing system monitoring and analysis, and performance
tuning; troubleshooting system hardware, software, and operating and system management systems;
designing and running system load/stress testing; escalating application problems to vendor.

Secures Web system by developing system access, monitoring, control, and evaluation; establishing and
testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.

Upgrades Web system by conferring with vendors and services; developing, testing, evaluating, and
installing enhancements and new software.

Meets financial requirements by submitting information for budgets; monitoring expenses.

Updates job knowledge by tracking emerging Internet technologies; participating in educational

opportunities; reading professional publications; maintaining personal networks; participating in
professional organizations.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests;
exploring opportunities to add value to job accomplishments