DIANA BALTAZAR

dianabaltazar2006@yahoo.com dianasprofesionalismportfolio.weebly.com (714) 8746189 Santa Ana, CA 92704

PROFESSIONAL SUMMARY
Highly experienced Dental Professional with over two years of expertise in Dental Billing with proven
record of billing PPOs, HMOS and Dentical. Proficient individual in Dentrix and Patterson Eaglesoft Practice
Management Software and knowledgeable of Dental Terminology. Seeking a Dental Biller position where I
can utilize my skills, education and expertise. Highly skilled in providing good customer service skills,
verifying insurances and eligibility benefits, and good analytical skills in comprehending CDT codes and
EOBs in dental insurances. Maintains a high level of professionalism in presenting treatment plans and
coordinating financial arrangements. Proficient individual in surpassing computer skills such as mastery of
typing 55 WPM, and profiency in MS Word, Excel, and Outlook, PowerPoint, Internet, and Adobe PDF.

PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Dental Front Office/Office Manager

May
2014 to Present
Cosmetic Dentistry Center, Fountain Valley, CA
Responsible for overseeing the front office.
Maintained a friendly environment by providing excellent communication skills.
Increased the offices productive office schedule by 30% through re-appointed patients and cold calling.
Prepared financial arrangements and increased treatment plan case acceptance by 15% to 20%.
Billing and collected patient payments with 99% out of 100% paid avoiding collection default payments.
Billed Dental Claims from PPOs, HMOs and Dentical Insurances with 100% accuracy.
Analyzed EOBs and had 68 out of 70 dental insurance claims paid within 15 days of services rendered.
Reduced overhead costs by 20% by suggesting the use of paperless claims.
Responsible for checking insurances eligibility and insurance benefits on a daily basis.
Responsible for Accounts Receivable and Accounts Payable on a daily basis.

Front Office Assistant

2013 to Feb 2014
Smetko Dental, Tustin, CA (Contract Position)
Greeted incoming patients and answered questions
Organized and prepared files for next day appointments
Assisted Dental Assistants with data entry while with patients
Analyzed medical records to confirm required documentation was included in charts
Filed and retrieved patient medical records for physicians, technicians, staf
Protected the security of medical records to ensure confidentiality
Compiled and maintained patients' medical records neat and clean
Sorted and filed loose papers/correspondence in patient's medical files, faxing, scan and copies

Certified Nurse Assistant

Aug 2011 to
Apr 2013
Town and Country Manor Rehabilitation, Santa Ana, CA
Assisted elderly patients with day-to-day activities; worked to make them feel comfortable and dignified
Took vitals signs, including height and weight; responsible for reporting and major changes to Nurses

Teacher Assistant/Front office

2002 to June 2009
Santa Ana Unified School District, Santa Ana, CA
Assisted students in understanding various subjects, including Math, English, Science etc.
Responsible for grading coursework and providing feedback
Filed, faxed and scanned for office staf
Created student informational memos
Translated on behalf of teachers to Spanish-speaking families

Dec

Feb

DIANA BALTAZAR

dianabaltazar2006@yahoo.com (714) 874-6189

EDUCATION & TRAINING

2016

DeVry University, Anaheim, CA (Anticipated graduation date July 29th, 2016)

Bachelors Degree in Technical Management with Emphasis in Health Management
4.0 GPA Deans List Award and Certifications

2014

Career College of California, Santa Ana, CA

Medical Front Office with Billing and Coding Certification
4.0 GPA Deans List
Perfect Attendance, Scholars Program, Professional Etiquette & Interpersonal Skills Award

2006

Orange Coast College, Costa Mesa, CA

Associate of Arts in Psychology, 3.5 GPA

AFFILIATIONS AND AWARDS

2016

DeVry University, Anaheim, CA (Anticipated induction date August 2016)

The National Society of Leadership and Success

VOLUNTEER EXPERIENCE

2014

American Red Cross, Orange County, CA

Volunteered at the Blood Drive Event
References Available Upon Request