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PAIN POINTS
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1. The quality of the offshore resources has We try to engage more in a project/deliverable based model
not been up to par rather than number of resources. This way we own the
deliverable and the client team interacts mainly with the
The understanding of the business processes/functional onsite tech lead and the business analyst. The core
knowledge by both the onsite and offshore teams is key development work is performed offshore, but getting it
to providing sound solutions. An effort is made to delivered to the client still lies with the onsite tech lead and
conduct business process workshops before the delivery lead. There is interaction between the client and the
commencement of projects to ensure seamlessness offshore team but on an as needed basis. This way there is a
between the groups on both shores. SINGLE POINT of delivery and quality for the client to
interact with for any given project.
The team composition is such that any onsite tech lead
has an equivalent person on the offshore side. A Providing quality deliverables to the client is of utmost
common platform is created for the requirements and importance for The Digital Group. Hence, we are building a
design phase of the project. Both shore leads are team which is centered around knowledge. The quality of
responsible for the delivery of design and resources depends on the experience, knowledge, industry
implementation back and forth. An internal SLA guides exposure, variety in past implementations, communication
both leads to provide quality output. and logical abilities, etc. These are some of the guiding
principles we take into account while hiring each of our team
members.
ONSHORE-OFFSHORE MODEL PAIN POINTS Whitepapers
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