EARLENE LORICK

Leander, Texas 78641

https://www.linkedin.com/in/earlenelorick 585-802-6290 evlorick@gmail.com

IT Analyst
Dynamic IT Analyst with 13-year track record of innovation and success.

Experienced, sophisticated IT Analyst with solid history of effective optimization and enhancement of
data center processes, mainframe, and distributed systems. Breadth of knowledge and success in
test and production environments. Proficient in leading teams of data center operators in qualifying
and testing mainframe batches. Exceptionally skilled trainer and project manager; able to direct
multiple tasks effectively and readily master innovative software and tools.
Data Center Processes & Metrics / Project Management / Data Reconciliation
User Test Plans / Mainframe & Distributed Systems / Troubleshooting & Issue Resolution

Platforms:
Tools:
Hardware:

UNIX, Solaris, Mac OS, Windows, IBM Mainframe

Monarch Reporting, MS Project, MS Visio, Lotus Notes, Microsoft Office Suite,
Enterprise Job Scheduling
CICS/ISPF/Mainframe

PROFESSIONAL EXPERIENCE
Discover Financial Services, Remote Employee
Technology Operations Analyst (6/2011 Present)
Construct and maintain updated, efficient datacenter systems and processes that optimize the effect
of technology on operational effectiveness. Conduct full lifecycle activities including requirements
analysis and design, develop analysis and reporting capabilities, and continuously monitor
performance and quality control plans to identify improvements. Manage and execute complex,
large-scale online sampling projects in addition to coordinating on data reconciliations.
Key Achievements:
Play integral role as the Project Manager, providing oversight of required security clearance

for Cognizant Support staff on Citi and Discover systems

Conduct training sessions with Cognizant Support staff on operating procedures for core
applications and systems in Citi and Discover
Execute core IT service management processes including incident management, change
management, and problem resolutions designed to achieve company objectives
Citibank Student Loan Corporation (Acquired by Discover Financial, 2010), Rochester, New York
Data Center Operator Lead (1/2008 5/2011)
Monitored and validated all centralized data center computer systems and peripheral equipment,
system alerts, and processes according to standard operating procedures. Check lists ensuring all
platforms proper functionality and availability to users. Maintained data centers and their associated
support systems. Led process of running scheduled jobs and operating system consoles and
related equipment. Initiated and examined mainframe processing according to procedural support
documents as well as special instructions from the programmers.
Continued

EARLENE LORICK
PAGE TWO

Data Center Operator (Continued)

Key Achievements:
Supervised the successful execution and completion of automated distributed jobs
Managed complex, large-scale mainframes while identifying risks, issues, and potential

conditions taking corrective actions as necessary and documenting incident responses

Citibank Student Loan Corporation, Rochester, New York
Data Reconcilement Analyst (6/2003 12/2007)
Reviewed, wrote, and updated system documentation to ensure accurate and up-to-date
documentation. Managed system efficiencies to reduce processing time and cost and performed
final quality check to ensure the successful execution and completion in compliance with procedural
documents. Collaborated with cross-functional teams to direct the reconciliation and analysis of
internal and external data related issues.
Key Achievements:
Created and implemented monitoring and validation framework of Discover Student Loan

Data Center
Improved the data reconciliation process by devising and implementing automated
capabilities wherever possible as well as through creating and maintaining procedural
documents and operator task lists
Championed the conversion of Discover Student Loan Data Center to a paperless electronic
framework
Previous experience includes Information Technology Intern at Citibank Student Loan Corporation,
Technician Intern at Xerox Business Services, and Manufacturing Co-Op Student at Bausch &
Lomb.

EDUCATION
Bachelor of Science in Management, Concentration in Information Technology
St. John Fisher College, Rochester, New York

AWARDS
Employee Bravo Award, 2004, 2005 and 2006
T.E.A.M. (Together Everyone Achieves More) Award, 2007
Bravo Thanks Awards, 2004 2016
Discover Pinnacle of Excellence Recipient, 2011