M.

Kivaughn Shelton
Kivaughn42@gmail.Com
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Career Objective
Clinic Director with 10+ years experience managing the daily operations of the staff and the daily patient experience with
emphasis on staff/patient retention, customer satisfaction, achieving accreditation and increasing revenue as well as
managing the overall patient experience is at its optimal best.

Core Competencies

Detailed and Organized

Customer Service
Cost Efficient
Vision Oriented

Professional Experience
Acadia Healthcare Milwaukee Wisconsin (9/14- Current
Clinic Director An Outpatient Medication Assisted Treatment (MAT) facility program for adults with
substance misuse and mental health disorders

Hands-on involvement in the day-to-day operations and all programming/services provided by

the site
Provided community outreach with community vendors and other stakeholders to promote
positive community relationships with the site
Develop an annual Business Plan and implement it as the years working plan
Recruitment and all aspects of Human Resources including training and performance
evaluations
Responsible for the re-credentialing of the Staff and service payers
Ensuring State Regulatory Audit Compliance and CARF Accreditation
Billing Reconciliation both government and private pay(Medicaid)
When needed to provide direct supervision of all staff including Office Administrator, Billing
Specialist, Clinicians, Clinical Supervisor, Medical Director, Nurses and Security
Address all issues related to customer satisfaction including grievances, customer complaints/
satisfaction surveys and individual/group presentations to address these issues

Direct the clinical treatment services provided to residents, oversee the development,
implementation and review of service plans, and formulate an alternative course of action when
confronted by unforeseen emergencies and take charge in crisis situations in attempt to
achieve a satisfactory solution.
Conduct regular meetings with Clinical and Medical Department heads to develop/monitor
patient satisfaction issues, budget/revenue goals, as well as service delivery implementation
and the quality of these services
Reporting to Senior Management the daily census
Conducting Billing and Medication Audits for Compliance

Aunt Marthas Inc. Chicago Illinois (8/13 9/14)

Clinical Director An inpatient residential facility consisting of residents with both mental health and substance
misuse disorder.

Budget and procurement oversight

Recruitment and all aspects of Human Resources including training and performance
evaluations
Ensure State Regulatory Audits Compliance and Joint Commission Accreditation
Develop work schedules to ensure 24 hour coverage
Supervision of all staff to include medical, clinical and administrative
Reporting to Senior Management the daily census
Oversee Medication Audits for Compliance
Provide oversight and review of treatment development and implementation

Riveredge Hospital Forest Park Illinois (2000 to 2013)

Clinical Director (part time)
Responsible for daily operations of an intensive inpatient and residential facility for substance misuse and
mental health disorders

Review and approve all pre-admits for appropriate level of care

Supervise staff including medical, clinical and administrative
Investigate and respond to problems in the areas of referrals, intakes and discharges.
Ensure confidentiality regarding residents medical backgrounds and treatment issues per HIPAA
guidelines.
Budget development and forecasting
New Business development including networking with referral sources
State Regulatory Compliance and Joint Commission

Illinois Department of Children and Family Services

Public Services Administrator/Regional Manager (1998 to 2013)
Daily oversight of the Cook South Regions consisting private agencies contracted to provide substance use
disorder including Medicated Assisted Treatment and Child Abuse and Neglect services. In addition, I had
oversight of regional state social workers carrying caseloads of up to 80 clients. Duties included but not limited
to the following:

Ensure policy and procedures are adhered

Review compliance for high profile cases
State Regulatory Audit compliance, ongoing compliance and accreditation
Working with union officials to address job performance issues as needed
Designated community representative attending various community and collaborative coalitions and
meetings
Ensure training requirements are met
Perform progressive disciplinary action when needed

Department of Children and Family Services (1994-1998)

Child Welfare Specialist
Provided the direct service to about 150 to 200 children and adolescence and adults including but not limited to
the following:

Developing Treatment Plans

Onsite Visits
Conducting groups and individual sessions
Treatment Plan Development and Review

Education
Chicago State University, Chicago Illinois

Bachelor of Arts in Sociology June 1985

GPA: 3.2/4.0
Internship with Illinois Juvenile Probation Department

University of Illinois, Chicago Illinois

Masters of Social Work May 1996

Internship with Illinois Department of Children and Family Services

Awards and Honors

Cambridge Whos who in Business 2009

Making a difference Award 2016