Fellowship Status Report

Code for America

is partnering

with Salt Lake County to build technology solutions to improve services and strengthen the relationship between the county and its citizens,
with an aim to lower the rate at which citizens fail to appear in court, for supervision and treatment appointments in addition to lowering the recidivism rate. To
accomplish these objectives, we pursue three workstreams - build, measure, learn - to iterate quickly and ensure our decisions are data-driven and user-focused.

Phase VI - ClientComm Refinement (08/08/2016 to 09/16/2016)

Workstream

Goals during this phase

Build
agile development

Finalize features to improve case manager use of ClientComm

Focus areas: direct client access, administrative improvements, refine ClientComm v.3

Measure
data-driven
decision-making

Implement metrics on usage, client journey, client success

Target use goals (by end of Fellowship):
35+% of clients per case manager communicating via ClientComm
80+% of onboarded case manager using ClientComm daily

Learn
user centered
design

Synthesis usage metrics

Catalogue client experiences with ClientComm

Week ending 08/26/2016

Good morning, this is a brief report covering last weeks work from Code for America with Salt Lake County. We apologize for
the late report as we have been busy wrapping up some key component of the version 4.0.0 build. As mentioned prior, this
will represent the final version of the application to be shipped to Salt Lake County and subsequent efforts will be on
tweaking, updating, and finalizing this version. Major work efforts on development were pushed through last week as we
prepared for an outside consultant to come in this week who will be working side by side with us to do a final review of the
core architecture of the application as well as to assist in the connection of two new modules - one for email and one for
voice calls - that will enable ClientComm to support a full suite of communication options, from voice to email to text.
Looking ahead to this week (the week of Labor Day), we will be planning and preparing for our presentation in Snowbird the
following week for NAPSA, the National Association of Pretrial Services Agencies yearly national convention, which just so
happens to be in Utah this year. We will be presenting with the metrics presentation from Salt Lake County on Monday of
next week. We will also be in communication regarding potential meetings on Tuesday or later of next week.
Workstream
Build

This weeks accomplishments

Next weeks objectives

Implementing user preferences

feature
Complete development of support staff
application features

Measure

Prepare for survey launch to analyze

client impact via ClientComm

Learn

Documenting and cataloguing last

weeks interviews

Thanks as always,
Ben and Kuan, Code for America, Team Salt Lake County

Complete the implementation of the

support user class
Integrate email and voice modules
Finalize survey launch plan to analyze
client impact via ClientComm