BEFORE Allow yourself 10 seconds to skim over the two home pages. How would you describe these twa businesses? 1 Acafé and a bank 2. A furniture shop and a bank 3. A furniture shop and a student support website HOWE STORETNOER HFIP COMIACTUS LoaIN-REGISTER ECLIPSE FURNITURE VILLAGE PRICE SLASH Shop enline at Eespse Future Vilage oral your home fur * Brow through over 10,000 pro by product ype or numer Reading ing neods.ase | | eee INTERNETBANKNNG LOGIN ALGISTER FIND YOUR NCARESTBRANCH CONTACT US HELP} ANDREWNICHOLAS FeSO BUSINESS BANKING tomers only FIXED TERM HOW MUCH DEPOSITS CAN | BORROW? oes cone sre Understanding @ Now read the webpages properly to check your answer, @ Choose the best description of each business based on the information given in their websites. 1. Eclipse Furniture Village ... a sells home furnishings and garden equipment. bb sells furniture for all rooms of the house. ¢ sells home electrical appliances at competitive prices. 2 Andrew Nicholas ... a isa bank that offers a full range of personal and business banking services. bis abank that offers only student accounts and fixed term deposits. isan insurance company that also offers some banking services. Section 1: Reading online | 5Practising your reading skills People often log onto websites to find out a particular piece of information. Answer the following customer queries. 1 ‘Does Felipse Furniture Village sell furniture for both kitchens and bathrooms” 2. ‘I've spent £85 at Eclipse Furniture Village. Do | get free delivery?” 3 ‘Can | order online or do | have to go to my nearest store?” 4 ‘Does the Burnley sofa cost £999 now?" 5. ‘I can’t attord to pay tor the whole sota now. Can | pay a bit each month?” 6 ‘Does Andrew Nicholas have an Internet banking facility?” 7 ‘Does Andrew Nicholas offer accounting services?’ 8 ‘Does Andrew Nicholas offer fixed term deposits?" 9 ‘lalready have a student account. Can | get the free phone that my friend got when he ‘opened an account with Andrew Nicholas?’ 10 ‘Is there a facility that will allow me to find out how much money the bank will lend me?’ The key to finding information you need is following the correct links. Scan over the websites and circle the links that you would click to help these speakers. ECLIPSE FURNITURE VILLAGE: ANDREW NICHOLAS: 1 ‘I bought a dining table and I want to 1 ‘want to send an email to the bank return it. 'm not sure what to do next.’ manager.’ 2 ‘Iwant to buy a wall unit for my 2. ‘want to find out more about the terms bathnounn. and contiitiurs of Uieit Geuit cards.” 3. ‘I'm interested in working for Eclipse 3. ‘I'm lost on this website ... | can't find Furniture Village.’ what I'm looking for.’ 4 ‘Iwant to know where my nearest 4 ‘I'ma student and | want to set up a store is.” new account.’ 5 ‘I want to track my order. 5. ‘I want to register for online banking.’ 6 | ReadingAnes | Sees Language focus Underline all the words related to banking in the Andrew Nicholas website on page 5, for example ‘deposit’ and ‘mortgage’. Write any new words in your vocabulary notebook. Match these terms that you often find in websites with the descriptions below. Example Store finder/Find your nearest branch ..... Log in sss. Register . Site map ... Delivery & tracking Job vacancies/Careers with us . FAQ ... Terms and conditions . Noaueuns ‘Frequently asked questions’ - a page that deals with common problems. This is a good place to start when you have a query because you may find the answer here. b Apage where you enter your personal details so that you can use the website services. You will only do this once and you will need to think of a username and password for when you visit the site again. © Apage that gives information about how purchases will be brought to you. If you have already placed an order, you may be able to find out when exactly it will reach you. dA page where you enter your username and password so that you can use the website services. 2 A page that lists jobs available with the organization. 4 Apage that will give you an overview of the information on the website to help you find what you are looking for. 9 Apage that shows the legal agreement between you and the service provider. h_ A page that allows you to find where your nearest branch or store is. ACTIVE READING Section 1: Reading online | 78 BEFORE \ Joanna has two new emails. Scan over her inbox and answer the questions that follow. uu 1G Date: Yesterday ‘ Search Inbox | 16) From | Subject “Received Category | Customer services, Eclipse Fumiture Village Order Confirmation 6 November Sophia Harding Exciting news! 6 November 1 2 Which email do you think comes from a friend? Which is likely to be formal in style? Understanding Noununa Now read the emails on the opposite page to find out. Answer these questions about the emails. What item has Joanna recently purchased? .. When will it be delivered? ... Where dues Suphia live? .... What Is her exciting news? 7 What is she looking for in a new flat? What has Alex been talking to his boss about? ... Why is the transfer unlikely to happen? Reading+. ][humecontactinecom | wal el - (fe ering nec Dear Jeanna Hurt, Thank you for choosing to buy your sofa at Eclipse Furniture Vilage. Here's a summary of your order: Order no: 3848822 | Product name: Burley sofa in olive green mall address: jhunte@contactme.com Invoice address: Joanna Hunt, 65 Narth Street, London, NW8 6RL | Delivery address: as above | Oder price: £690 ] Payment method: Vico | The item will be delivered on 13 November between 10am and 11am. Please nate that acceptance of your order takes place when the item leaves our warehouse, at which time yaur account || will be debited with the total amount of £690 (including VAT and delivery) | You can return your item up to 28 days after delivery For full terms and conditions, visit the customer services section of our website Thank you for shopping with us. | Yours sincerely, | chris adams Customer Services Assistant tl jhunt@contactme com com | f Set —_ suvject| Exciting news! Hi Joanna! | was ust thinking about you yesterday, so thought that Id write to see how it's going in your new flat in London. Have you bought any furniture yet or ee you stil sitting in your front room on those old garden chairs!? Next time vist, | | want a proper bed to sleep in too! responsibilty but ots more money too, so fm delighted! It means that I'l be able to afford to move toa bigger lt. 'm going to start looking alter Christmas. 'd love to get somewhere with a spare bedroom, so then yau can come and stay! ‘aw our cousin Alex last week and he sends his love. He seemed OK but, reading between the lines, | think he's getting bit bored of living in New York. He's been sounding out his boss about getting a transfer to the Far East, but he reckons i's bit of a long shot because those sorts af positions are pretty hard to come by. You know Alex though it he's got his heart set oni, there will be no stopping him! Anywoy, must shoot off Write soon and tell me all your news, Love, Sophia Xe | | / Section 1: Reading online | 9Practising your reading skills @ Read Joanna's comments about how she read each email. Which email is she describing in each sentence? 1 ‘Iread it carefully for general understanding.’ 2 ‘I scanned over it quickly to find out where the important information was, then | read these sections carefully to understand every detail... Scan over the Eclipse Furniture Village email and tick what information is included. 1 Order number & Terms and conditions 2 Delivery times 7 Invoice address 3 Catalogue number 8 Customer number 4 Product colour 9 Credit card number D_ Keturns information 10 Delivery tracking information Scan over the Eclipse Furniture Village email again and underline the sections that contain the mast important information about the purchase and delivery. Read these sections carefully and fill the blanks in Joanna’s notes below. ee Language focus @ Find words or phrases from the Eclipse Furniture Village email that mean the following: short account giving the main points place to which the invoice will be sent place to which item will be brought way of exchanging money for an item where you keep money in a bank - sen [money] taken out of a bank to pay for something - money paid on a purchase as tax a send a purchased item back to seller i wer annewn as legal agreement between purchaser and seller . 10 departinent of a business that looks after cllents - 10 | Readingnee td Seer @ Match each idiom from Sophia's email on page 9 to its meaning. ‘reading between the lines! a__ really really wants something 1 2. ‘sounding out” b_ something that is extremely unlikely to happen 3. ‘along shot’ © gonow 4 ‘hard to come by! \d_ trying to ind out what she thought 5. ‘got his heart set on it’ 'e understanding what she means even though she didn’t say it 6 ‘shoot off” £ difficult to find 1g phrases into the correct place in the box below (see also © Group the follo Language note). Dear SirfMadam, Dear Cuz, Dear Ms Howard, Hi Joe! Love, Yours, Yours sincerely, Yours faithfully, Best wishes, FORMAL INFORMAL Ways to start email [Ways to end email | Ways usta Lemail | Ways tu end email PRUNE 7.NP) |e) Section 1: Reading online | 11