Department of Mechanical and Manufacturing Engineering

Faculty of Engineering
EMM 5614 MAINTENANCE MANAGEMENT SYSTEM
INDUSTRIAL CASE STUDY: MAINTENANCE PROJECT AT THE SCHOOL
OF GRADUATE STUDIES (SGS1) AT UNIVERSITY PUTRA MALAYSIA

GROUP MEMBERS:
1. AMIR

GS

2. KHAIRUDDIN

GS

3. SRI KRISHNAN

GS

4. RD.SRI AYU KHIROTDIN

GS

5. SITI AISYAH ADAM

GS

TABLE OF CONTENT

ITEMS CONTENT
ABSTRACT
1.0
INTRODUCTION
1.1 Overview of School of Graduate Studies 1 (SGS1)
1.2 Maintenance Management
2.0
3.0

OBJECTIVE
METHODOLOGY
3.1 Site Visit

4.0

FINDINGS AND ASSESSMENT

4.1 Failure Method and Effects Analysis (FMEA)

PAGES

4.2 Fault Tree Analysis

5.0

DISCUSSION AND RECOMMENDATION

5.1 Implementation Plan
5.2 Improvement Plan
5.3 Limitation

6.0
5.0

CONCLUSION
REFERENCES
APPENDIX

Abstract
This report has been written to fulfil the requirement of Maintenance Management
System (EMM5614) subject as one of the group assessment. This report is based on a
case study on the maintenance management system that is carried out by School of
Graduate Studies 1 (SGS 1) in University Putra Malaysia (UPM). The overall aim of
this case study is to identify the maintenance management system SGS 1 is a service
and administrative centre to assists postgraduate students from their registration until

complete their studies. The case study was carried out at SGS 1 where a site visit was
conducted. In addition, this report presents the outline of the research study which
includes the objectives, research design, assessment and the implementation plan.
1.0

INTRODUCTION

1.1

Overview of School of Graduate Studies (SGS)

The School of Graduate Studies (SGS) is a service and administrative centre

established to assist postgraduate students in the processes involved from their
registration at UPM up to the completion of their studies. SGS is the core support
system which helps ease and enhance the postgraduate experience for UPM students,
and plays a crucial role in fostering the relationship between UPM and its graduates.
Begin the year 1978, SGS are primarily set up as a Graduate Study Unit, then
proceeded to become a fully functioning Graduate School Office (GSO) in February
1993, to serve the growing population of postgraduate students at UPM. In March
2002, it continued to flourish as it was officially renamed the School of Graduate
Studies (SGS) and was established as a service centre which had a status equivalent to
a faculty at the university. This entailed its bigger role in the coordination of all
postgraduate programmes and activities at UPM.
1.2

Maintenance Management

The complexity and interaction of the modern management programs requires skills
in both maintenance engineering as well as maintenance management. The demand on
the improvement of existing maintenance system leads us to focus on this building. A
building requires maintenance to ensure its optimal performance. The value of a

building from the users perspective can be viewed as the measure of how efficiently
and effectively a building meets the users needs with the available resources.
Maintenance and Management are two closely related issues. Building management,
apart from covering the basic security and cleanliness aspects of buildings, should
also coordinate or even include implementation of maintenance plans to ensure a safe
and pleasant living environment. Generally, maintenance activities can be grouped
into three categories which are preventive maintenance (PM), corrective maintenance
(CM) and predictive maintenance (PDM). Regular inspection and maintenance shall
be carried out to the building service systems to ensure that such systems are in good
order and serviceable conditions. Any emergency repair work as may be required to
such system shall be attended to promptly
The maintenance activities carried out at School Graduates Studies 1(SGS) building
consists of PM and CM which is involved electrical, mechanical and cleanliness of
the building. This PM is monitored by Maintenance Unit and the lead officer is Puan
Rozalita bin Addnan. Preventive maintenance it consists of maintenance activities
which is scheduled for quarterly and monthly based. All maintenance work is done by
contractor that has been pointed by SGS 1and some simple of the facilities
maintenance done by staff SGS 1 . A checklist services or inspection checklist was
given and reported by contractor for each of the equipment or facilities. These
activities are required to keep component or equipment that attached to building
maintained at an optimum level of performance. For corrective maintenance, its
depending on the nature of the failure, scheduling these repairs often constitutes a
high priority and will likely interfere with other planned activities.

2.0

OBJECTIVES
The objectives of this case study are:

3.0

2.1

To investigate the maintenance activities carried out at the SGS 1

2.2

To study the root cause and analyse the problem statement.

2.3

To proposed solution and standard operation (SOP) maintenance

METHODOLOGY

3.1 Site Visit

Site visits were carried out to observe the current situation at SGS 1. After the
investigation, we have identified five main areas to be focus on. The areas
included; (i) Viva Room, (ii) Main Meeting Room, (iii) Male Prayer Room
(iv) Emergency Exit (v) Soft cape and hardscape outside the main building .
[Appendix 1]
3.2 Interview
4.0

FINDINGS AND ASSESSMENT

4.1 Assessment using Failure Method and Effects Analysis (FMEA)
All the findings will be analysed using FMEA. FMEA is a systematic,
proactive method of evaluating either a process or condition which can be
found suitable to determine the effects of problem failure, the cause and
determine the design control.
Inside the FMEA, each failure mode gets a numeric score that quantifies the
amount of harm or damage the failure mode may cause to a person or to
equipment, the likelihood that the failure will occur and likelihood that the
failure will not be detected. Severity (S), Occurrence (O) and Detection (D)
ratings are shown inside table 4.1, 4.2 and 4.3. Once all the failure modes have
been assessed, the group will adjust the FMEA to list failures in descending
Risk Priority Number (RPN) order which is the product of the three scores. As
the priorities are agreed upon, the group is responsible to generate appropriate
corrective actions for reducing the occurrence of failure modes, or at least for
improving their detection.
Once corrective actions have been executed, the group is required to revaluate
and rescore the severity, probability of occurrence and likelihood of detection
for all failure modes. This will enable them to determine the effectiveness of
the corrective actions taken. For better analysis and understanding of the
problems, kindly refer to table 4.4 of the FMEA.

Ranking

Severity

Criteria

None

Not noticeable; no effect to the product or the end user

Low

Slightly noticeable; slight end-user annoyance

2
3
End user will notice immediately upon receipt.

4
5

Moderate

Noticeable

effects

on

subsystem

or

product

performance. Some end user dissatisfaction; end user is

uncomfortable with or annoyed by the failure

Effects on major system, but not on safety or

High

governmentregulated compliance items; high degree

of end user dissatisfaction due to nature of failure

Effects on safety or involving noncompliance with

Extreme

10

Ranking
1
2

government regulation (9, with warning; 10, without

warning)
Table 4.1: Severity Rating Evaluation Criteria

Occurrence

Criteria

Minor:

Failure is unlikely; no failures ever

Failure is unlikely
Low:

associated with almost identical process

Relatively low
3

failures

4
5

Moderate:
Occasional failures

Only isolated failures associated with

almost identical process
Generally

associated

processes

that

have

with

similar

experienced

occasional failures, but not in major

proportions

6
7

High:

Repeated failures

Generally

associated

with

similar

processes that have often failed; process

is not in control

Ranking

Occurrence

Very High:

10

Permanent failure

Criteria

Failure is almost inevitable

Table 4.2: Occurrence Rating Criteria

Ranking
10
9

Detection

Criteria

Certainty of

Controls will not or cannot detect the

non-detection

existence of defect
Controls probably will not detect the existence

Very Low

8
Low
7

of defect
Controls have a poor chance of detecting the
existence of a defect

6
5

Moderate

Controls may detect the existence of a defect

5
4

Controls have a good chance on detecting the

High

existence

of

defect;

the

process

automatically detects failure

Controls will almost certainly detect the

Very High

existence

of

defect;

the

process

automatically prevents further processing

Table 4.3: Detection Rating Criteria for Likelihood That Defect is caught by
Current Control
Item

Failure Mode

Effect of Failure
Mode

Cause of Failure
Mode

1. Building
landscape dull
and unattractive.

1. Plants are not

properly
maintained and
taken care of.

Design Contr

Building Surrounding and Landscape

1. Front
landscape

1. Dead plants

1. Redesign
landscape to
grow easy
maintained
plants.

Item

Failure Mode

Effect of Failure
Mode

Cause of Failure
Mode

Design Contr

2. Building /
Perimeter
drainage

1. Clogged and
dirty

1. Water clogged
1. Wild plant and 1. Remove and
and overflows
solid waste
clean up the
that cause
inside the drain.
drainage.
unpleasant odour.

3. Corridor
fluorescent
lights

1. Light covers 1. Infestation of

dirty.
insects
2. Several light 2. Outside corridor
tubes
not
becomes dark
functioning.
and unsafe to
access.

1. Non-scheduled
cleaning of
light covers.
2. Failed light
tubes are not
replaced and
monitored.

1. Remove pes
inside light
cover and cl
surrounding
light covers.
2. Replace ligh
tubes and
scheduled
monitor ligh
conditions.

4. Building
emergency exit
door

1. Cover door in 1. Possible

poor condition
infestation of
with
wood
insects.
cover torn off. 2. Door unable to
be use during
emergency
situations.

1. Exit door not

properly
maintained

1. Repair door
cover.

5. Building
external wall

1. Cracks
on 1. Possible lead to
external wall.
heavy leakages
and pest
infestation.

1. Low quality of
material during
construction.
2. Lack of
building
maintenance..

1. Scheduled
maintenance
building
inspection

6. Cabin

1. Unused cabins 1. Infestation of

outside of
pests.
SGS building.
2. Cabins in
poor
condition.

1. Cabins not
properly
maintained.

1. Remove bot
cabins.
2. Clean up cab
surrounding
after remove

7. Wild animal

1. 1. Monkeys
intruding SGS

1. Property damage. 1. Monkeys

2. Inconvenience to
habitat disturb

1. Proper clean
and removal

Item

Failure Mode
area.

Effect of Failure
Mode
staff and visitors

First Floor - Lobby

1. Main entrance 1. Problems for 1. Possible to cause
to lobby
disable people
fall and trip
to enter lobby.
hazard.

Cause of Failure
Mode
by nearby
development.
2. Attraction of
food waste at
SGS

Design Contr
food waste.

1. Unavailable
ramp for
disable people.

1. Install ramp
lobby entran

2. Corridor
fluorescent
lights

1. Light covers 1. Infestation of

dirty.
insects
2. Several light 2. Outside corridor
tubes
not
becomes dark
functioning.
and unsafe to
access.

1. Non-scheduled
cleaning of
light covers.
2. Failed light
tubes are not
replaced and
monitored.

1. Remove pes
inside light
cover and cl
surrounding
light covers.
2. Replace ligh
tubes and
scheduled
monitor ligh
conditions.

2. Fire
extinguisher

1. Fire
extinguisher
placement.

1. Difficulty to
access the fire
extinguishers in
case of fire
emergency.

1. Poor inspection
of fire
extinguisher.

1. Allocate pro
placement an
for fire
extinguisher

3. Internal wall

1. Cracks on
wall.

1. Poor wall
condition causes
more cracks to
appear.

1. Repair of
cracks not
properly done.

1. Seal up crac
and apply
proper paint
to repair wal
condition.

1. Carpeting

1. Dirty and wet

stains on
carpet.

First Floor Viva Room

1. Creates
1. Carpet exposed 1. Clean up car
uncomfortable
to water leaks
and schedule
room condition.
from ceiling.
carpet cleani

Item

Effect of Failure
Mode

Failure Mode

3. Room wall

1. Holes on
partition wall.

4. Exhaust fan

1. Can initiate
cracks to wall.

Cause of Failure
Mode

Design Contr

1. Holes are not

covered as
previously used
for hanging
heavy items.

1. Properly sea
the holes.

1. Dirty exhaust 1. Accumulation of

fan
dust.
2. Possible failure
of equipment in
long term.

1. Poor
maintenance.

1. Schedule
inspection o
exhaust fans

5. Room door
lock

1. Unable
to 1. Safety of
lock the door
equipment in
room.
viva room is not
secured.

1. Door lock
broken.

1. Repair or
replace door
lock.

6. Room ceiling

1. Ceiling
exposed

1. Ceiling cover
and frame
broken

1. Replacemen
ceiling cove

1. Water leakage
that can lead to
mold.
2. Accumulation of
dust.
3.

Infestation of
pest.

7. Telephone port

1. Damaged and 1. Unpleasant view

of the room.
unused

1. Equipment
already not in
use

1. Removal of
if unused

8. Air
conditioning
service
checklist

1. Service card 1. Possible failure of

equipment.
out-dated.

1. Improper
equipment
preventive
maintenance.

1. Scheduled a
frequent
monitoring o
equipment.

9. Fire
extinguisher

1. Fire
extinguisher
placement

1. Poor inspection
of fire
extinguisher

1. Allocate pro
placement an
for fire
extinguisher

10. Projector

1. Heavy

1. Projector not

1. Allocate a

1. Difficulty to
access the fire
extinguishers in
case of fire
emergency.

item 1. Glass can break

Item

Failure Mode
on glass table.

Effect of Failure
Mode
and damage the
projector.

Design Contr

allocated in a
proper case or
table.

1. Not labelled

1. Room Carpet

1. Dirty and torn

2. High rise floor

1. Not
clearly 1. Can cause fall
visible
and trip accident
to user

1. Not properly
labelled for
visibility of
user

1. Label high r
area.

3. Cabling

1. Poor
arrangement.
2. Improper
cable laid
under the
carpet.
3. Exposed
cables.

1. Improper lay of
cable.

1. Rearrange ca
conduit.

2. Improper
planning of
cable
placement.

2. Exposed cab
to be covere
with conduit

1. Space
consuming
2. Dusty

2. Internal Wall

1. Cracks
wall

1. Not properly
installed inside
the room.

designated a
and equipme
for projector

11. Pest poison

1. Furniture

1. Possible to cause
harm to public.

Cause of Failure
Mode

1. Allocate a
designated a
and proper c
for pest pois

Second Floor Main meeting Room

1. Unpleasant to
1. Possible are old 1. Replacemen
user in terms of
and worn out
carpet.
hygiene.
2. Clean carpet

1. Can cause fall

and trip accident
to user.

Second Floor Prayer Room

1. Creates
1. Extra and
1.
unpleasant
unused
environment for
furniture are
user.
placed inside
the room
on 1. Poor wall
condition causes
more cracks to
appear

1. Repair of
cracks not
properly done

Table 4.4: Failure Method and Effective Analysis (FMEA) table

Remove and
place furnitu
to a more pr
location (sto

1. Seal up crac
and apply
proper paint
to repair wal
condition.

From the site observation, 26 items have been identified that have a significant impact
to the surrounding and internal condition of the SGS 1 building. Taking the top 5
ranked RPN value, the highest RPN number calculated is the issue regards with the
unused cabins succeeded by other issues which are the disturbance of wild animals,
poor air conditioning maintenance record keep, high rise floor at the main meeting
room, cracks at the building external wall and lastly the clogged drains outside of the
SGS building.

4.2 Fault Tree Analysis (FTA)

4.3 Benefit Cost of Preventive Maintenances
SGS 1 Management must see an acceptable return on investment (ROI) before
they commit to or allocate additional investment for a preventive maintenance
program. It can be argued that some basic level of preventive maintenance program,
such as cleaning and routine lubrication, is necessary for almost every piece of
equipment. It may be impossible to separate the intrinsic return on investment of a
few minutes of the operators time per day from the tangible financial benefits.
Therefore, an extensive preventive maintenance activity, however do require
justification.
From this case study, following example is the use of historical data preventive
maintenance in SGS 1 in order to compare the cost of a preventive maintenance
program with the cost of breakdown to select the least expensive alternatives.
The following data indicate the breakdown frequency for specific pieces of equipment
during the past one or two years. The history also indicates that each failure has cost
the company total of RM380 (minor cost repair) and RM 630 (major cost repair) in
lost time repair, and other failures-related expenses.
Expected Breakdowns = Total (Number of failure) x (frequency)
Total frequency
Expected Breakdown = (0)(5)+ (1)(6)+ (2)(7)+(3)(4) + (4)(2)
24
Expected breakdowns = 40/24 = 1.67 failures per month

5.0

DISCUSSION AND RECOMMENDATION

5.1

IMPLEMENTATION PLAN

For the implementation plan, a letter of concern was prepared to the management of
SGS 1. The letter will consists of findings current maintenance management issues in
SGS 1 and problems that might disturb with their optimum performance. All issues
are identified and we analysed through the failure method and effect analysis (FMEA)
included the recommended actions taken by SGS 1 management.
A few maintenance issues from previous findings and assessment table was done by
actual implementation activities as per picture.

5.2

IMPROVEMENT PLAN

A proper Standard of Procedure (SOP) plan was proposed that can improve the
existing SOP. The plan will focus on cleanliness, preventive maintenance, corrective
maintenance, total productive maintenance and predictive maintenance.
- Proposed TPM
5.3

LIMITATION AND CONSTRAINT

- cost constraint
-time constraint
- Equipment constraint
- Excess constraint
-

6.0

CONCLUDING REMARKS

This proposal will be a good start of involvement of students in improving the

maintenance management system in the organization. Five areas that have the
potential of improvement has been identified in SGS 1. The areas are viva room, main
meeting room, male prayer room, emergency exit and softscape and hardscape outside
the main building. A proper implementation plan will be prepared for a thorough
investigation.

REFERENCES OR APPENDIX

Quality control Of Sgs

All the staff at SGS must be with training, skills and
motivation on doing their job to the perfection level. We also
ensure that the work given to us is done within the expected
time period.
In the journey of achieving success, Sweet Victory Enterprise
emphasize on:
Safety- All our workers are taught about the basic safety
acts by our Department of when the housekeeping is
done.
Hardwork Our workers are trained to work hard to
maintain the wonderful appearance and give your
company an ambient environment.
Teamwork-At Sweet Victory Enterprise, all of us, either
managers or workers work in teamwork to complete a
given task.

-7-

Attitude - Our workers are friendly and well mannered.

They are always stay focus on their job.
Punctuality - We finish the work given without a delay of
time and replacement of staff will be done when a staff is
absent.

 Tidiness-Its a compulsory act where all our housekeepers

need to be tidy and with uniform when they are working.
Quality- The will be timetable provided to workers .The
chemicals and equipment used are good in quality which
will never give any unwanted effect. There will be site
visit by our supervisors to the working area very
frequently.
Quantity We supply adequate amount of man power.

-8-

Standard operating procedure (sop)

Introduction and Purpose

As a service provider company, Sweet Victory Enterprise emphasizes on

SOP. This SOP contains the basic practices of good housekeeping to be
implemented at the required place, including maintenance activities at
ancillary operations. The purpose of this SOP is to provide a set of
guidelines for the employees and supervisors for Good Housekeeping
Practices at their working place.
Standards and Specifications (General)
All chemical containers should be properly labeled and marked,
and the labels must remain clean and visible.
All chemical containers must be kept in good condition and tightly
closed when not in use.
All the equipment should be kept and arranged at the place
provided as a job completed
When job is carried out, chemicals, fluids and supplies should be
kept in the safe place.
If containers are stored outside, they must be covered and placed
on spill platforms.
Keep storage areas clean and well organized.

-9

Procedures To Clean The Wall

NO.
1.

Procedures
Sign boards should be kept in proper
places. Prepare barriers at the
cleaning places

Responsibility
Equipment
Supervisor/cleaner Warning board

2.

Place all the tools at the forbidden

site and wear safety attires

Supervisor/cleaner Brush and

scouring pads

3.

Clean all the heavy dirt such as dust,

paint and etc.

Supervisor/cleaner Spraying bottle

Spray the chemical mixture using

the spraying bottle if the wall is tiles

Supervisor/cleaner

Scour or brush the entire surface

with a brush or scouring pad

Supervisor/cleaner Safety boots

Towels

Ladder
4.
5.

Glove

Chemicals
6.
7.

Rinse the brushed surface with clean

water using a towel
After done, wash all the equipments
and keep it safely

Frequency

Supervisor/cleaner
Multi purpose
chemical
Supervisor/cleaner substance

Once a month or
as per instructed
in the contract
agreement

Procedures To Carry Out Double Mopping

NO. Procedures
1.
Prepare barriers at the cleaning
places and keep the sign boards at
the proper places.

Responsibility
Equipment
Supervisor/cleaner Warning board

2.

Place all the tools at the forbidden

site and wear safety attires.

Supervisor/cleaner Scrapper

3.

Clean all the heavy dirts such as

paint, chewing gum,rubbish and etc.

Frequency

Barrier tape

Double mop
Supervisor/cleaner pails
Glove

4.

Prepare a chemical mixture

according to the correct approved
proportions

5.

Safety boots
Supervisor/cleaner Chemicals

Place the mop into the chemicalfilled pail and then squeeze before
starting the mopping activity.
6.

7.

Supervisor/cleaner

After the 5th step, replace the mop

into the pail and squeeze then place
it into pail with clean water. This is
done to rinse the floor with clean
water.
After done, wash all the equipments
and keep it safely.

Multi purpose
chemical
Supervisor/cleaner substance

Supervisor/cleaner

Everyday or as
per instructed in
the contract
document

Procedures To Clean Toilet Bowl

No

Procedure

1.

Prepare barriers at the

cleaning places and keep
the sign boards at the
proper places.

2.

3.

Place all the tools at the

forbidden site and wear
safety attires.

Responsibility

Equipments
Warning board

Supervisor/cleaner

Barrier tape
Towels

Supervisor/cleaner

Brush and
scouring pads

Supervisor/cleaner

Spraying bottle

Flush the toilet bowl first

before cleaning

Pails
Supervisor/cleaner

4.

Spray the chemical all over

the toilet bowl surface
especially to the corners
and allow it to soak for 10
minutes.

Glove
Supervisor/cleaner

Safety boots
Chemical

5.
6.

Brush the toilet bowl

surface until it become
clean.

7.

Wash the toilet bowl

cleanly with water.

8.

Spray and wipe the toilet

bowl with disinfectant.
After done, wash all the
equipments and keep it
safely

Frequency

Supervisor/cleaner

Toilet bowl
cleaner
Disinfectant

Supervisor/cleaner

Once a week or
as per instructed
in the contract
document.

Procedures To Polish The Floor

No

Procedure

Responsibility

Equipments

1.

Prepare barriers at the cleaning

places and keep the sign boards at
the proper places.

Supervisor/cleaner

Warning
board

2.

Place all the tools at the forbidden

site and wear safety attires

Supervisor/cleaner

3.

Throw away all the rubbish.

Supervisor/cleaner

4.

Mix the appropriate amount of

chemicals.

Frequency

Barrier tape
Towels
Floor
polishing
machine

Supervisor/cleaner
Wet Vacuum

5.

6.
7.

Pour the chemicals on the floor and

spread it evenly on the floor and
allow it to stand for 10 minutes.
After 10 min, by using floor
scrubbing machine clean the floor.

Supervisor/cleaner

Floor
scrubbing
machine

Supervisor/cleaner

Mop

Then use wet vacuum water sucking

machine to clear the chemical
mixture on the floor.

Pails
Supervisor/cleaner

8.

Clean the floor by using water and

mop the floor.

9.

Once the floor is dry, then use floor

polishing machine and scouring pad
to polish the floor.

10.

Then use floor shine product and

spread evenly on floor and allow it
for 10 minutes. Then polish the
floor again using floor polishing
machine.

11.

After done, wash all the equipments

and keep it safely

Chemicals
Polish
stripping
chemicals
Multipurpose
floor cleaner

Once a month
or as per
instructed in
the contract
agreement

Procedures To Clean The Car Park

No

Procedure

Responsibility

Equipments

1.

Place the cone and warning sign

boards at proper places, prepare the
equipment and barrier at the
cleaning place.

Supervisor/cleaner

Warning
board

2.

Place all the tools at the forbidden

site and wear safety attires

Supervisor/cleaner

Gloves

3.

Collect all the large rubbish and

throw into a plastic bag

Supervisor/cleaner

Water
pressure
machine

4.

Wet the entire cleaning place and

spray the chemicals before leave it
untouched for 10 minutes.

Supervisor/cleaner

5.

Clean the oily spots manually or

using the scrubbing machine.

Barrier tape

Vacuum water
sucking
machine

Supervisor/cleaner
Water
repellent pipe
Supervisor/cleaner
6.

Then use water pressure machine to

clean the entire surface of the floor.

7.

If there is any water deposition, it

must be dried using a water vacuum,
water repellent pipe or a snail
blower.

Broom
Supervisor/cleaner

8.

9.

After done, wash all the equipments

and remove the warning sign boards
and barrier.
Let the place dry completely before
be opened to the public.

Frequency

Safety boots
Dustpan

Supervisor/cleaner

Chemicals

Supervisor/cleaner

Grease
removing
chemicals

Once a month
or as per
instructed in
the contract
agreement

Procedures To Clean The Glass

No

Procedure

Responsibility

Equipments

1.

Place the warning sign boards at

proper places and prepare the barrier
at the cleaning place.

Supervisor/cleaner

Warning
board

2.

Place all the tools at the forbidden

site and wear safety attires provided

Supervisor/cleaner

Clean the heavy dirts such as paint,

oil staint and etc

Supervisor/cleaner

4.

Spread the chemical mixture evenly

using a cloth on the surface

Supervisor/cleaner

5.

Clean all the dirts and chemicals on Supervisor/cleaner

the glass surface using a squeeze and
wiper

Frequency

Barrier tape

3.

Gloves
Lamb wool
and squeeze
Towels
Ladder
Safety boots

6.

Wipe the edges and the body area of

the glass with cloth

Supervisor/cleaner

Chemicals

7.

After done, wash all the equipments

and keep it safely at the place
provided

Supervisor/cleaner

Glass cleaner
chemicals

Once a week
or as per
instructed in
the contract
agreement

Example Of CHECKLIST

Padang Jawa IC (PJIC)

General Cleaning Service
- 2 cleaner (Monday to Friday 7am to 4pm).
- 1 cleaner (Saturday only 8am to 12pm) for sweeping compound and cleaning toilet at
ground floor, canteen, operation1 & 2 only.
- 2 worker (once a month) cutting and trimming grass.
Jalan Kerayong IC (JKIC)
General Cleaning Service
- 1 cleaner (Monday to Friday 7am to 4pm).
- 1 cleaner (Saturday only 8am to 12pm) for sweeping compound and cleaning toilet at
outdoor toilet only.
- 2 worker (once a month) cutting and trimming grass.
As below is the checklist for the cleaner (Monday to Friday):
For Cleaner 1
DEPT

AREAs

SERVICES

MORNING SESSION
1st floor &
2nd floor

Fleet &
Operation IC

Carpeted Floor
Staircase
Toilet
Carpeted Floor
Staircase
Toilet

Cafeteria/
Canteen
Toilet
AFTERNOON SESSION
1st floor &
2nd floor

Fleet &
Operation IC

Fleet
Canteen
Lobby/

Carpeted Floor

Vacuuming
Sweep & clear rubbish to bin centre
Damp mopping
Clean & sanitize washroom
Vacuuming
Sweep & clear rubbish to bin centre
Damp mopping
Clean & sanitize washroom
Sweep & clear rubbish to bin centre
Damp mopping
Clean & sanitize washroom

Staircase
Toilet

Vacuuming
Sweep & clear rubbish to bin centre
Damp mopping
Clean & sanitize washroom
Vacuum
Sweep & clear rubbish to bin centre
Damp moping
Clean & sanitize washroom

Staircase

Clean the spider web (weekly)

Staircase
Toilet
Carpeted Floor

Ground floor
For Cleaner 2
DEPT

AREAs

SERVICES

MORNING SESSION
Lobby/
Ground floor

Window glasses
&
partition

Spot wiping of glasses

Clear rubbish to bin centre
Clean & sanitize washroom
Sweep & damp mopping

Toilet
Main entrance &
corridor
DPS

corridor
Parking lot area,
Outdoor /
outside main
Compound
gate
Beside SDS
In front pump
room
Behind TNB
switch room
Motorbike
parking lot
AFTERNOON SESSION
Window glasses
Lobby/
&
Ground floor
partition
Toilet
Main entrance &
corridor
Cafeteria/
Canteen
Toilet & Surau

To water plants
Sweep
Sweep,clear rubbish & to waters plants
Clearing the drain
Fertilizer (weekly )
Sweep & clear rubbish
Sweep & clear rubbish

Spot wiping of glasses

Clear rubbish to bin centre
Clean & sanitize washroom
Sweep & damp mopping
Sweep & clear rubbish to bin centre
Damp mopping
Clean & sanitize washroom

MONTHLY & WEEKLY SESSION

Outdoor

Fertilizer on the Plants (once every 2

weeks)
Cutting the Grass (monthly)
Clearing the Drain (once a week)
Cutting tree branches (monthly)
Cutting the tree (upon request)