Profiles @ MSIL

TALENT ACQUISITION TEAM

Human Resources

1. Production Cluster
Production Cluster comprises of two divisions:
a) Production Engineering Division
b) Production Division
Production Engineering Division
This division is responsible for setting up of new plants and modification of the existing facility to
produce vehicles as per the requirement of market. Production Engineering plans the process and
establishes the manufacturing set-up for transforming the designed product into a manufactured
commodity.
ENGINEERING

PRODUCTION ENGINEERING

PRODUCTION

Decides WHAT to produce:

Decides HOW to produce:

Produces as required:

Design and Development of

vehicle models

Design and Development of facilities

for producing vehicles

Produces to meet requirement

(market demand)

Production Engineering division is divided into different areas operating across multiple plant
locations. It carries out the entire project engineering for new models/modifications. Its role includes
designing of process to convert raw material to finished product as per the drawing, process
feasibility

analysis

using

simulation

software,

preparing

plant

layout,

selection

of

equipment/supplier, Tendering process including technical and commercial evaluation, ordering,

installation & trials and handing over of facilities to production.
The entire range of engineering subjects can be applied to the vast arena of manufacturing set-up
here, starting from raw-material like Steel Coils, Ingots (of Aluminium), Plastics Pallets, etc. being
processed through different processes like Pressing, Welding, Painting, Injection Moulding, Die
Casting, Heat Treatment, Forging, Machining, Assembly, etc. to convert to finished product or
Vehicle.
Engineers here are exposed to working on both the technical & commercial aspects, interacting with
different departments (like Supply chain, Product engineering, Marketing, Production, Finance, etc.)

within MSIL, in addition to Suppliers, SMC engineers, etc. They will be exposed to a wide variety
of work & environment from working on shop-floor with workers to technical/commercial
discussions with CEO of manufacturers.
They will be given various opportunities to visit manufacturers within & outside country and can
keep abreast with technological developments across the globe.
This set-up presents different challenges in terms of design versus constraints, deadline versus
quality of job, which will use the technical basics of an engineer accompanied by optimum decision
and risk minimization. Thus, acting as a platform to nurture and hone skills, and to transform young
engineers into seasoned professionals.

Production Division
Production is where the necessary resources for the company are manufactured at a pace which was
unimaginable a decade back. There is a car rolling out of our plants every 10 with quality levels
ranging above 90%. This kind of feat needs high level of co-ordination and dedication to the job
which is repeated every day at work.
Production encompasses of working in functions ranging from Vehicle assembly, Casting and
Engine Assembly, Production Engineering, Facilities and Plant Maintenance, Materials
Management, In-plant and Inter Plant Logistics.
Four Pillars, Safety, Productivity, Quality, & Cost act as our guiding principles and it is the people
who help us maintain the leadership position in the Indian Automobile market. Competition, which
has been the fostered culture in our organization, makes us stronger and helps in sustaining the
leadership position.
It is not just the technical expertise which you shall put into use, but also the analytical skills and
smartness of managing people which shall be tested on a daily basis. It is the highly electrifying need
of the Production Business Vertical which keeps us on our toes always. This set-up will present
different challenges in terms of design versus production constraints, demand versus resources, and
deadline versus quality of job, which will test the technical basics of engineers along with their
ability to optimize resource utilization, and risk mitigation.
It is the continuous improvement in the systems and enabling the operator in every respect to
produce the best quality vehicle is what is expected out from a fresh engineer who joins us.

2. Quality Cluster
Quality Assurance Division
Quality Assurance (QA) Vertical is responsible for ensuring Quality in Regular Models &
Development, Evaluation, Testing of Components & Vehicles of New models for India and other
Export countries. The Engineers are involved in all the aspects of Quality of Products, Processes,
and Systems. QA also ensures that good Quality parts from our Suppliers are fitted on line. To
improve the level of our Suppliers, Quality Assurance also guides them to improve their processes,
Systems and upgrade the Quality of their parts.

In Maruti manufacturing Plants, the Quality Group is responsible for ensuring that robust quality
vehicles are delivered to our customers. Similarly, Market Quality Group ensures that Customer
Vehicle Quality feedback is resolved in the shortest possible time. QA team proactively handles
potential Quality issues. Technical Analysis of defects and implementation of corrective measures
ensure robust Quality. Engineers often work in Cross Functional Teams with members from other
areas. Thus, being a part of QA Vertical calls for hands on working, an innovative mindset, and
ability to learn quickly.

Young engineers in QA upgrade their technical skills by learning about the Products, Processes,
Technologies and Systems. Engineers are exposed to working on new products and in handling the
Quality issues from both the Domestic and Foreign Markets and issues related to Suppliers including
overseas suppliers. Exposure includes dealing with Customers, Dealers, Suppliers, Plant Production
and handling System innovations. Appropriate Internal and External trainings including trainings in
Japan are provided based on requirements.

Since maintaining & upgrading the Quality is complex activity, various QA areas deal with the
same:
- Market, In-house Plant Quality and Quality Systems
- New Model Vehicle Testing & Evaluation
- New Model Part Development
- Regular Supply Part Quality
- Vendor Upgradation

Each one of these areas is equally important for Maruti. A fresh engineer joins one of the above
based on his branch and the business requirements. Also there is a Policy of Job Rotation where an
engineer gets cross functional exposure in the later stages of his career.
QA at MSIL is growing rapidly. A world class Test track and Test labs are being built to test a
vehicle for any kind of requirement. Learning opportunities abound and an open culture encourages
striving for growth and excellence. Besides work, participation in other activities like Sport events,
Quiz and Events coordination contributes to personality growth of an individual. The QA top
management regularly interacts with the young engineers for guidance, discussions, and accepting
their suggestions.
The unique opportunity of being a part of a world class quality company welcomes the young
engineers to Maruti.

3. Engineering Cluster
Engineering Division
Engineering vertical is responsible for design and development of new models for India and other
export countries. The involvement of Engineering in model development cycle starts right from the
concept stage, where based on market survey the basic style and features are frozen.
Planning team lays down the detailed schedule of the project and targets are assigned to different
teams. A design engineer then develops the component design and checks against quality and
performance parameters. High end software platforms are utilized for design, CAE, CFD, and
project management. This enables a development engineer to start working with national and
international suppliers with high technology competence to decide the manufacturing process at an
optimum cost and meeting the quality requirements.
Finally, the testing team undertakes rigorous testing activities to evaluate the performance of the
component at system level and at vehicle level. Their role is critical, as they just not only test the
components/vehicle using instruments, but also conduct subjective analysis to understand the
elements like noise & vibration.
Coming at a very young age, engineers need to hone their technical skills over 2-3 project cycles,
working hands-on, learning the basic and advanced product, material, and manufacturing
technologies. Engineers are exposed to working on new products, and at times teaming up with
Suzuki engineers in Japan. The innovations of the engineers are converted into patents.
Opportunities are provided to present design innovations at international forums, visit Global auto
shows and technology centers to expand their horizons.
The various divisions in the Engineering vertical are:

- Power Train Design, Development & Testing,

- Electrical & Electronics Design, Development & Testing,
- Body & Interior design & development,
- Chassis Design, development & testing,
- Product Planning,
- CAE & Vehicle testing

- Technical Administration.
R & D at MSIL is growing rapidly. Maruti is investing in new products, people, technology and
facilities to become a world class R&D center. The Engineering Top Management right from the
Executive Director, Vice President and General Managers interact regularly with young people for
mentoring, both in a structured manner and otherwise. A world class R & D facility with challenging
opportunities awaits young engineers to be a part of The Maruti Story.

4. Commercial Cluster
Supply Chain Division
Supply chain is responsible for buying optimum quality parts from a chain of suppliers at a
competitive cost and give to the production vertical for further operations.

Mission of Supply Chain Division: is to provide Maruti Suzuki with a cutting edge over
competitors by ensuring procurement of components at competitive prices, of desired quality,
through lean & green world-class supply chain network, by implementing best practices.
The major Supply Chain functions include:

Annual Price Negotiations with all suppliers and getting cost reductions

Timely procurement of the parts as per the schedule in OE and spares

Sourcing and development of new parts as per the schedule

Quality improvement at suppliers by upgrading suppliers

Imports, logistics, Insurance and RM procurement as per the requirement

Raw Material consolidation and localization

Inner part Localization

We, MSIL Supply Chain Division, believe in building long term relationship and trust with our
suppliers. All our suppliers are considered as partners in all our business activities and are closely
associated and working with MSIL to meet our long term goals. However, all suppliers are expected
to do continuous improvements in their technology & processes. Here all our engineers are actively
involved in various engagement activities with our suppliers for upgrading their various functions
like productivity, quality, cost, delivery etc.

The Main Mantras of Supply Chain is of focus on QCDD

Q: Quality
Our Engineers work very closely with our suppliers on up gradation activities to improve quality and
quality systems, Safety, 5S and manpower competency building at suppliers end. For these activities
Supply Chain works closely with Maruti Centre for excellence.
C: Cost

For cost reduction Supply chain takes various cost reduction initiatives like Periodic cost down,
productivity improvements for cost down, Yield improvements, VA VE, Raw Material
consolidation, raw material and Inner part localization, Hedging etc.
D: Delivery
Supply Chain ensures that the right part is available at the right place at the right time and as per
schedule so that vehicle production can happen in a smooth manner with minimum inventory cost.
Supply Chain also works on delivery optimization by taking initiatives like milk run, Import
Shipping time reduction, using reusable packing, using collapsible packing for components etc.
D: Development
Supply chain ensures that as new parts for new models are developed in specified time frames so
that the new models can be launched in the shortest possible time frame.

Supply Chain is a Techno Commercial job with exposure to the following:

Basic understanding of the designs/ drawing, specification, various manufacturing processes
various types of raw materials and understanding the cost structure etc.
Development of negotiation skills with an understanding of cost structure including the
supplier financials, manufacturing cost, statutory levies etc.

Understanding of quality and manufacturing systems, audits & vendor up-gradation skills

Crisis management, Delivery management & Project management skills

Understanding of legal and contractual aspects

Vendor visits giving an exposure to capacity planning, Kaizen, MPS, Junkai VA etc.

Understanding of global markets through Global sourcing initiatives

Knowledge update on latest / alternate technologies e.g. usage of alternate fuels etc.

Service Division

Service Division Group is responsible for providing after sales support to customers in India and
other export countries through a vast Service Network. MSIL has been ranked No. 1 in Customer
Service Index, 16th time in a row by J.D. Power Asia Pacific. Entire service team is driven by
motive of Creating Devoted Customers by providing world class service to our customers, near to
their home with value for money with support of our channel partners.

As a GET Service division opens up the doors to fully exploring the vast network of Maruti Suzuki.
Spread across 18 Regional Offices, it provides the perfect blend of technical knowledge and
commercial aspects of business. Besides this the opportunity to travel the country and explore even
the remotest location is the kind of adventurous profile any college pass-out would be willing to
grab.
In Service Division Group there are three divisions;
1) Network Development (New Channel) & Maruti Owned Workshops.
2) Network Development (Existing Channel) & Customer Satisfaction.
3) Technical, Training, Literature, & Export Service.

And Eight Departments;

Service Strategy & Planning

Maruti Owned Workshops

Network Development New Channel

Network Development Existing Channel

Technical and Customer Complaints

Network Training & Skill Development

Warranty & Extended Warranty Administration

Customer Satisfaction & Productivity

Literature Development & Export Service

Eighty percent of the Service Team are front runners posted in various Regional and Area Office
locations and guide the channel partners in various operations as per MSIL systems and processes.
The export department is responsible for after sales support to Maruti Suzuki Export base in Europe,
Latin America, Africa, and Middle East.
Further, Service Technical Team works closely with Quality Assurance and Engineering teams for
product quality enhancement. Techno-commercial Field Team also develops business, by providing
continuous support and guidance to Business Partners (Dealers) across the country to improve the
services.
Strategy and Policies are made at the HO level and the Field Teams implement and provide regular
feedback for further improvisation. Extended Warranty, Pick-up and Drop, Emergency Roadside

Assistance, Maintenance Cost Protection, etc. are part of the strategy for enhancing customer
convenience.
Kaizen, Constant Improvement is the success mantra for Service Division. We constantly improve
on integrating dealer networks, providing one stop and one time solution to customers at our
workshops by creating Value for Space for our customers. We are pioneers in using advanced
technology likes tablets for opening a Job Car, RFID based vehicle tracking system, mobile
applications, etc. Delighting customers and creating devoted customers is an uphill task. Scaling this
uphill task by providing the best quality service at affordable prices is the focus of the service
department.

Information Technology Division

IT has been one of the biggest pillars of strength for MSIL which has helped in meeting rigid
production deadlines and efficiently control the backend operations. Maruti Suzuki also takes pride
in the fact that most of the applications were developed in-house using oracle and MS technologies.
Some of which even merit replication in other SMC (Suzuki Motor Corporation) operations
overseas.
MSIL IT workforce consists of Engineers, MCAs and MBAs from reputed institutes. MSIL IT team
has functional experts from various domains who work collaboratively with end users to define the
business requirements.
Extensive use of IT has enabled Maruti Suzuki to strategically align its value chain in the automobile
industry. This in turn has insured that MSIL has always been in meeting targets. Proper IS planning
and innovative use of IT in MARUTI SUZUKI has not only aided the flow of information within the
organization but has also facilitated the management decision making process. The IT department at
MARUTI SUZUKI has evolved from being a mere support function to the role of a business
facilitator in an environment where making informed business decisions lead to success of the
organization.

Expectation from Freshers

1) Responsible for conversion of the requirements into an architecture and design.
2) Responsible for organizing and managing the development effort.

3) Responsible for consolidating and analyzing the requirements, feasibility, cost, design and
specification.
4) Responsible for implementation of a computer based system.
5) Responsible for converting project specifications and statements of problems and procedures to
detailed logical flow charts for coding.
6) Workflow charts or diagrams analysis.
7) Developing and writing computer programs.
8) Compile and writes documentation of program development & subsequent revisions as well as
user manuals
9) Persons in this position may also be responsible for testing and debugging programs they and
others have coded.
10) Implements Information Security Policies.
11) Manages and monitors configurations of all IT security components including Firewalls, IDS,
anti-spam, antivirus infrastructure.
12) Implements suggestions/ policies recommended during audits/ reviews.
13) Updates Management about the information security incidents and Root cause analysis.
14) Identify new threats, countermeasures; evaluate available technology, plan and implement.