FAQ's

View Cart -

Checkout Now |

Snap-on.com

Diagnostic Home . Diagnostic Product Index . Customer Care

Diagnostic Solutions

Diagnostic Software

Diagnostic Accessories
Asian OBD-I Set

ShopStream Connect

FAQ's

Print this Page

E-mail to a friend

FAQ's

Asian OBD-II Set

Battery Power Cable
Coil-in-Cap (CIC-2) Ignition

Snap-on ShopStream Connect FAQ

FAQ Contents

Pickup

1. How can I obtain the latest version of ShopStream Connect?

Coil-on-Plug (COP) Adapter

2. Can ShopStream Connect operate on a machine with PCLink for ETHOS or PCLink version 3.x installed?

BMW

3. Are the latest file types from MODIS/SOLUS/VantagePRO supported in ShopStream Connect ?

Coil-on-Plug (COP) Adapter

Chrysler
Coil-on-Plug (COP) Adapter
Chrysler, Jeep, Lexus,
Toyota

4. I previously used PCLink 3.x to communicate with my MODIS Liberator tool, is this supported in ShopStream
Connect?
5. I am a PCLink 3.x / PCLink for ETHOS user, how can I access my old data files in ShopStream Connect?
6. Why do I need the .NET 2.0 Framework to be installed on my PC?
Known Issues in Release 7.2.12.0 are listed here.
Issues addressed in latest update version 7.2.16.0 are listed here.

Coil-on-Plug (COP) Adapter

Ford
Coil-on-Plug (COP) Adapter
VW/Audi

How can I obtain the latest version of ShopStream Connect?

The full installation of ShopStream Connect is available from the Snap-on Diagnostic Solutions website; click here and follow

Diagnostic Waveform

the on-screen links to get to the ShopStream Connect download page. If you already have a version of ShopStream

Demonstrator

Connect installed, the automatic update feature will notify you when a new version is available, and guides you through the

Dodge Sprinter Adapter Kit

Domestic OBD-I Set

the update procedure.

Back to Top

Domestic OBD-II Set

D-TAC PLUS System
European Set

Can ShopStream Connect operate on a machine with PCLink for ETHOS or PCLink version 3.x installed?

Large Truck Impedance and

ShopStream Connect supercedes the PCLink for ETHOS and PCLink 3.x products and as such these products do not need

Amps Testing Kit

to co-exist. If you wish to install ShopStream Connect, it is recommended that you uninstall previous versions of these other

Lighter Power Cable

products first. However, please note that while PCLink for ETHOS must be uninstalled prior to installing ShopStream
Connect, this is not the case with PCLink 3.x, which may reside side-by-side with ShopStream Connect.

Low Amp Current Probe

MicroVAT Tester

Back to Top

Pass Thru Pro II

Pressure Transducer with
Cable 500 PSI

Are all the latest file types from MODIS/SOLUS/VantagePRO supported in the ShopStream Connect

Pressure Transducer with

viewers?

Cable 5000 PSI

The majority of file formats are supported in ShopStream Connect, but some changes made in later bundles releases are not

Pressure/Vacuum

currently supported in ShopStream Connect. Please check regularly for updates, and download any new updates when they

Transducer with Cable 100

are available.

PSI
SIA2000 Secondary Ignition

Back to Top

Adapter
http://diagnostics.snapon.com/display/3536.nws (1 of 3) [11/20/2008 11:11:54 AM]

FAQ's

Soft Storage / Carrying Case

Stick Pickup
Transducer Extension Cable

I previously used PCLink 3.x to communicate with my MODIS Liberator tool, is this supported in ShopStream
Connect?
While PCLink 3.x used a wireless ethernet connection to communicate with MODIS Liberator, this mechanism proved difficult

Compare & Configure

Product Configurator
Product Index

for some users. ShopStream Connect uses a simple and reliable USB connection to communicate with the Snap-on
diagnostic tools. However, MODIS Liberator does not have an USB connection so you cannot communicate directly with
MODIS Liberator using ShopStream Connect. However, there is an indirect approach that will work, which uses an USB card
reader as an intermediary. Please consult the ShopStream Connect documentation for more information on how this operates.
MODIS Liberator users with PCLink 3.x installed may, of course continue to use that application.

Resources
Compare Platforms

Back to Top

Lease Application
Lease Calculator Application
Product Index

Got Questions?
Contact Diagnostic
Customer Care:

I am a PCLink 3.x / PCLink for ETHOS user, how can I access my old data files in ShopStream Connect?

By default, data files in PCLink 3.x and PCLink for ETHOS were stored in the "C:\Fast-Track\My Data" folder. In ShopStream
Connect version 7.2.12.0, you can navigate to this directory in the tree on the left-hand side, and your files will be visible in
the Data list. In ShopStream Connect updated version 7.2.16.0, a shortcut has been added to the ShopStream data folder
called "PCLink Data" which provides easier access to this folder.

Send e-mail

(800) 424-7226

Back to Top

Se habla Espaol
Mon - Fri 6am - 5pm PST

Why do I need the .NET 2.0 Framework to be installed on my PC?

The ShopStream Connect application was developed using the latest available software components from Microsoft, and
because of this it is necessary to have the Microsoft .NET 2.0 framework installed on your PC to run ShopStream Connect.
Many other new applications will also require this framework, and it can be installed over previous versions (e.g. 1.0 and 1.1).

The ShopStream Connect installation automatically detects if this version of the framework is installed on your PC, and if not
will request that you install it before it can proceed. The Microsoft .NET framework version 2.0 can be downloaded from the
Microsoft download site here.

Further explanations and detail on the .NET Framework can be found here.

Back to Top

Known Issues in Release 7.2.12.0

Emailed Snap-on files: Files sent via email from ShopStream Connect do not launch correctly from Microsoft Outlook.
Workaround: Save the file to disk and then open it in ShopStream Connect. If it is a Scanner movie file, it can be
opened directly from Windows Explorer by double-clicking it.

Scanner Data Viewer: when rearranging graph layout in by dragging and dropping, it is necessary to drag the body of the
graph you wish to drag, not the title bar.

Labscope Viewer: MODIS Ignition Scope files - Firing peaks are not displayed for all cylinders when sweep is 10ms.

Labscope Viewer: MODIS Ignition Scope files with the kV scales (2, 3, 30 kV) first introduced in Software Bundle 6.2 do
not load correctly. "0/div" will be displayed in the channel status area near the top of the viewer display area when a file
using one of these scales is loaded.

Labscope Viewer: MODIS Ignition Scope files: It is not possible to change the current sweep mode (e.g. Parade to
Raster) in the viewer.

Labscope Viewer: Some .MMS (Multimeter screen shot) or .MMM (Multimeter movie) files may not load, in particular if
using the following selections for probe type: Ohms, DC Average, Volts AC RMS, Amps (internal)

Labscope Viewer: MODIS Multimeter snapshot files (.MMP extension) do not currently load in ShopStream Connect.

http://diagnostics.snapon.com/display/3536.nws (2 of 3) [11/20/2008 11:11:54 AM]

FAQ's

MODIS CF2 does not appear in ShopStream as a removable drive. Workaround: Place CF2 in a card reader and connect
to PC, it will then be visible in ShopStream Connect..

Issues addressed in version 7.2.16.0 Update

Notes field not visible on some PCs: This issue appeared on some PCs which had different versions of Windows
Installer MSI on the PC but has now been rectified.

Manual not printable: The PDF manual supplied with Release version 7.2.12.0 was not printable, and is now replaced
with a printable version.

Scanner Data Viewer displaying incorrect units: Some MODIS Scanner movies were showing mismatched units and
values for speed /distance values (e.g. showing KPH but indicating MPH). This is now rectified.

Shortcut added for PCLink users: A shortcut to the usual PCLink Data folder (default value: "C:\Fast-Track\My Data")
has been added to the ShopStream folder to facilitate easier access.

PC Data Folder location: This has been changed from the root drive (default value "C:\") to the ShopStream folder in the
user's personal folder directory (e.g. "C:\Documents and Settings\<user>\My Documents\ShopStream")

Copyright 2007 Snap-on Incorporated. All rights reserved.

Last Revised: 06/06/07.

Diagnostic Software . Diagnostic Platforms . Compare & Configure . Tech Central

Privacy Policy . Contact Snap-on . Snap-on.com
Snap-on is a trademark of Snap-on Incorporated. All other marks are marks of their respective holders.
2008 Snap-on Incorporated. All Rights Reserved

http://diagnostics.snapon.com/display/3536.nws (3 of 3) [11/20/2008 11:11:54 AM]