Compatible with

Succession Enterprise

Meridian Option 11C

Meridian Option 11C is the leading PBX for medium-sized
organisations, providing a versatile and efficient host for the
latest innovative applications. All new systems are delivered
IP-ready, making it easy for you to move to a fully convergent
IP solution now, or whenever the time is right.

Is it for you?

Benefits and features

If youre looking for a scalable

PBX to provide services for
between 48 and 700 users,
Meridian Option 11C will provide
all the communications you
need. It is also ideal for any
branch sites connected to a
larger corporate network.

Investment protection
Option 11Cs modular architecture gives you the
scope your business needs to grow and change

There are two packages to

choose from, depending on
where you wish to site the
equipment:
Option 11C Cabinet: wall or
floor mounted
Option 11C Chassis:
rack-mounted
Both units are purpose-built
for sites requiring reliable,
digital PBX functionality with
ample scope to increase capacity
and easy migration to IP
Telephony, without having to
replace your PBX.
Option 11C can support the
communications needs of any
organisation - from basic voice
functionality through to
enterprise-wide, unified
networks or contact centres.

Take advantage of IP Telephony and new

wave, converged applications without
sacrificing your original investment
Put exactly the right amount of power in the
right place at the right time, buying more
capacity as you need it, with extra line cards,
cabinets and feature packages
Buy a TDM switch today, and open up a clear
migration path to IP telephony tomorrow
Option 11C comes with Succession Enterprise
3.0 software to deliver all the benefits of a
fully converged solution
Add a signalling server, and migrate in one go
to a fully convergent IP Succession 1000M
Cabinet (see Succession 1000M datasheet).
Trust
Outstanding and proven reliability in missioncritical business operations and large call centres
Flexibility to build a solution around your
business, with networking and powerful call
centre functionality
Easy modular expansion. Simply plug in a
card to grow your system and benefit from
a range of software features and business
applications.

Efficiency
High performance and economy from a
system sized and priced to fit your budget
and your business
More than 450 features to save time and
boost productivity, whatever your
organisational need
Features such as internal/external call
forwarding, call screening, boss/secretary
filtering, call -pickup, ringback and
conferencing all help to improve service,
teamwork and personal efficiency.
Networking
Improve teamwork throughout your
organisation. Remote sites can be linked using
Meridian's wide range of networking options
to extend the full feature set to anyone who
works in your organisation
Reduce call costs by routing calls over your
private network or via your data network
(using Succession Internet Telephony
Gateway). Savings can also be made by
running a centralised attendant service to
manage all incoming calls
Choose the networking option that matches
your needs - DPNSS, QSig, Meridian
Customer Defined Networking (MCDN- Q931)
or Voice over IP (H323).

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Benefits and features (cont)

Call Centre
Option11C is the platform for a superb range
of call centre solutions for delivering
outstanding customer service: from simple
queuing systems through to multimedia
contact centres.

Applications
Vast range of business applications to help
reduce costs, increase efficiency and improve
customer relationships.
Applications such as voicemail (Meridian Mail),
unified communications (CallPilot, Teamphone),
DECT, Mobility conference bridges and
contact centres, can all be added easily, as
and when required.

How it works
Capacity
Based on a 5-cabinet installation with 24-port
Card Option Meridian Mail/CallPilot):
48 universal card slots available

1,600 timeslots for call processing

(32 timeslots per universal card slot)

768 voice ports and 768 data ports if all

digital line cards are used

320 additional timeslots, for conferencing,

signalling, etc.

EC11 Mail Platform will increase the maximum

number of voicemail ports to 48.

Call processing rating

Up to 58,000 EBC (equivalent basic calls).
This a nominal rating: the actual capacity
will depend on the software release, site
configuration and peripheral type.

Line and trunk mixture

Any mix, up to the capacity of the system.

Finance options
If you want to minimise your
capital outlay, you can take
advantage of simple, flexible
repayment options to cover your
equipment, software, installation
and connection charges. With BT
Contract Rentals Ltd*, theres no
deposit to pay and rental
agreements are designed to suit
your preferred payment
schedule, lasting from three to
seven years. As well as being
easier on your cashflow, its a
hedge against inflation and,
depending on how your auditor
treats the payments, you may be
able to allocate them as a
business expense, which could
reduce your tax bill at the end of
the year. Theres an in-built
technology refresh option
whereby you can upgrade or add
new equipment during the term
of the contract and, if you wish,
replace it at the end of the
payment term.

Switching network
Non-blocking architecture:

CPU
32-bit, 25-MHz Motorola 68040
Memory
40 MB with 68040
I/O ports
16

Power
240 V AC or 48V DC input voltage
50/60 Hz, optional battery backup.
Software release
X11 Release 24 or later

Service and support

We invest in premium skills and back up our
teams with intelligent systems, efficient
processes and an extensive range of services to
last a lifetime in business from telephone
advice lines and online support through to full
business continuity for risk management and
disaster recovery.

The largest field network of any

telecommunications supplier: more than
3,000 engineers nationwide, mostly within an
hours drive of any BT customer site

Flexible maintenance contracts

Nine-to-five, or around the clock, all year. We
have the service deal to match the way you do
business backed by service level guarantees.

Consultancy, project management,

development, networking and installation

Plus lifelong support for your solution

Single point of contact through seven
specialist service centres (SSCs)

On-board system diagnostics and remote fault

fixing, to enable minor technical problems to
be resolved on the spot

Telephone and web-based support helpdesks

Managed services including systems
configuration and administration
Business continuity services, including data
backup, security audits, healthchecks and
disaster recovery

*Contract Rentals is a service provided by BT Contract

Rentals Ltd. Contract Rentals Ltd is a wholly owned
subsidiary of GE Capital Equipment Finance Ltd, part
of the General Electric Company (USA) Group.

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Why BT?
We have the capability to deliver
and manage the whole solution
BT is THE supplier of business telephony and
the market leader in systems sales and service
provision for decades
We are a one-stop solutions shop from
small office keysystems to fully converged
e-business solutions; packaged applications
and managed services
Our expertise covers everything you need:
- from the cabling under your feet to the
applications on your desk
- from consultancy, systems development,
installation through to maintenance,
technical support and account management

We offer a complete and consistent service

wrap, with a service portfolio spanning the
life of your solution
BT has teamed up with world-class suppliers
to give you access to the widest range of
quality products and services from systems
integration and logistics through to product
development, technical support, customer
service and sales & marketing support
BT Convergent Solutions is the only UK
communications service supplier to have been
awarded Gold Partnership status by Nortel
Networks, CISCO and Avaya proof that we
meet and exceed the standards set by the
worlds top communications companies
We can offer you a tangible local partnership
for ownership and accountability, and a
national partnership to ensure true scalability.

This is one in a number of brochures about our business solutions and platforms - colour coded to
help you find your way. Download more brochures and datasheets at www.bt.com/cs/succession
and click on Further Information.

Platform
Options

Network
Connectivity

Customer
Contact

Flexible
Working

Business
Continuity

Service
& Support

Offices worldwide

Contact and Further Information

The telecommunications services described in this publication

are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plcs respective standard conditions of contract.
Nothing in this publication forms any part of any contract.

To find out how we can help you with Meridian

Option 11C or anything else in our portfolio

British Telecommunications plc 2003

Registered office: 81 Newgate Street, London EC1A 7AJ
Registered in England No. 1800000
Designed by SAS Design
PHME 44880/11/03

Talk to your BT Account Manager

Call Convergent Solutions on
Freephone 0800 389 4848
Visit www.bt.com/convergentsolutions
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