RESUME: Samantha Connor

Personal Details: M 0418 875 637 E: Samantha.connor@y7mail.com

12 Cherryhills Drive, Cranbourne, Victoria 3977

Career objective: To use my talent, skill and passion to build exceptional customer service & work ethic for my next
employer, where I can utilize my current skills and attributes and learn more skills that may help me in the future.

Education:
Business Administration III - Chisholm Tafe Dandenong 1986
Year 7 Year 10 Heatherhill High School Springvale
Prep Grade 6 St Josephs Primary Schools Springvale

In-house training:
Microsoft Office
Customer Service
QuickBooks
51+ WPM
Weighbridge Program
EFT

Career summary:
2001 - Present

TGS Sand & Soil

TGS Industrial Sands
(Metro Quarry Group)

Administration / Accounts Receivable

Answer all incoming calls
Customer service
Data Entry
Logging jobs through external companies
External mail, (franking, sending)
Booking jobs into system
Weekly/monthly external invoicing
Costing of external invoicing
Data entry of drivers Run sheet into system
End of week reporting
Referring customers to correct department
Following up calls/complaints/queries
Screen and direct calls to the appropriate person
End of month reporting
Processing of invoices ready for payment
Chasing up outstanding payments from customers ( debt collection )
Weighbridge Operating
Ensuring Drivers weights are correct, correct products
Organise transport
Taking customer orders via phone, fax, email
Take payments off QuickBooks once customer has paid.
Taking customer payments using EFT.
Banking
Checking Driver day sheets
Programs used: MS Office, QuickBooks, EFT

1994 2001
Skye Mineral Sands

1987 - 1994

RACV

Weighbridge clerk / Accounts

Answer all incoming calls
Customer service
Data Entry
Weighbridge Operating
Ensuring Drivers weights are correct, correct products
End of month reporting

Programs Used: Microsoft Office

Personal Assistant / Advertising Manager
Journalist
Editor
Typed all information to be printed in the Royal Auto magazine
Customer service
Answering phone calls
Signing customers to receive the Royal Auto magazine
Proof reading material to be printed in the Royal Auto magazine

Interests: Socialising with friends and family, gym, bushwalking and push bike riding
Skills & Attributes:
- Intermediate Computer skills
- Good verbal & written communication skills
- Liaise with people on all different levels
- Confident
- Approachable
- Reliable
- Good Presentation
- Willing to Learn new Things
- Fast Learner
- Punctual
- Organized
- Eager
- Get Along with a wide variety of people
- Outgoing
Referees:
Mary Skopalj Sure Level 0425 846 471 Customer written reference available also.
Other references available on request.