INTRODUCTION TO THE HOTEL

LA FLORA PRAKRUTH RESORT, COORG

Featuring free WiFi, La Flora Prakruth Resort, Coorg offers
accommodations in Madikeri. The resort has a playground and views of the
garden, and guests can enjoy a meal at the restaurant. Free private parking is
available on site.

Each room includes a flat-screen TV with satellite channels. Some

accommodations have a sitting area to relax in after a busy day. All rooms
include a private bathroom.

You will find room service at the property.

The resort also provides car rental.
You'll be welcomed in English
La Flora Prakruth Resort, Coorg has been welcoming Booking.com guests
since Sept 23, 2015
Hotel Rooms: 2
Good to Know
Check-in
From 12:00
Check-out
10:00 - 11:00

Cancellation/ prepayment
Cancellation and prepayment policies vary according to room type.
Please enter the dates of your stay and check what conditions apply to your
preferred room.

Children and Extra Beds

Children (all ages) are welcome.
All children under 12 years are charged INR 750 per night for extra
beds. Any additional older children or adults are charged INR 1500 per
night for extra beds.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be
confirmed by management.
Additional fees are not calculated automatically in the total cost and will
have to be paid for separately during your stay.
Pets
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.

Hotel Features
This hotel features a restaurant, laundry facilities, and a 24-hour front
desk. Buffet breakfast is free. Other amenities include tour/ticket assistance
and a garden.

ABOUT LA FLORA
La Flora Holiday Resorts Pvt Ltd A leisure organisation founded by
a group of enthusiastic individuals who had come together with vast
experiences from various domains of the hospitality industry to provide
exquisite resorts across exotic locations. La Flora Holiday Resorts enriches
in commiting itself to provide world class facilities to each and every global
traveller with high levels of competence. The goal of the company is to
achieve 100% guest satisfaction an ultimate success for every hospitality
organisation. With this motto and dream we present ourselves in Ooty,
Kodaikanal, Coorg, Hassan, Yercaud & Yelagiri.

HISTORY OF THE HOTEL

Also known as Kashmir of South, Coorg is one of the precious gems
in Karnatakas crown. Set in the heart of the city, La Flora Prakruth Resort is
a elegant and luxury property that offers a budget stay to all the guest. The
property here has a infrastructure that is aesthetically designed complying w
ith needs of the nature. In leisure time guest can visit places like
Madikeri(8.3 km), Virajpet (24.4 km) and many more are in and around the
hotel. Many food options are located in vicinity of the hotel. The hotel host
an array of modern facilities like front desk, doctor on call, travel desk and
excellent room service.
The multicusine restaurant serves choicest dishes from around the
world to cater to the varied taste of travellers. Guests can avail rejuvenating
massage therapies and treatments at the in-house spa. The hotel owns a
conference hall for business meetings. One can take a refreshing dip at the
swimming pool. Also many recreational activities are also available as an
entertainment option. The hotel owns luxury suites and villas set in the laps
of the nature. The room here are well decorated and spacious. They come
with premium bedding and furniture with modern amenities like television,
telephone, wardrobe and attached bathrooms with hot/cold water supply.
Have a delightful stay at La Flora Prakruth Resort!
6

Vision
To emerge as a strong and vibrant holiday resort group through
synchronization of human and technological resources by evolving effective
employee sense of pride and achieve excellence in guest satisfaction

La Flora Prakruth Resort

Biligeri Village,
Hakathur Post
SampajeHobli,
KodaguDist Madikeri
Karnataka 571210

TOURIST PLACES IN COORG

Coorg, known to be the most affluent hill station in the state of
Karnataka, is famous for its natural splendour as well as scenic
environment. Nestled among lush green background of Western Ghats, it is
one of the favourite tourist places in South India. Known as the Scotland of
India and also as Kashmir of the South due to its cool climate and natural
beauty, Coorg is located at an average elevation of 3500 ft. above the sea
level and is ideal for both honeymoon and adventure tourism. Dense teak
wood forests well spread coffee plantations and undulated mountain ranges
give the place a unique touch of serenity.
Truly the Scotland of India, Coorg is one of the top tourist
attractions in India. Mystical hills, cool breeze, salubrious climate, and rich
aroma of coffee and cardamom plantations will engulf your senses as you
step into this quaint hill station of Karnataka. Unspoiled, serene and
beautiful, Coorg is the perfect retreat to unwind and rejuvenate, or indulge
into sheer adventure.Read all about 7 best places to visit in Coorg.
You can visit coorg round the year as temperature ranges between 1520 degrees on this famous hill station. October to March is the best time for
trekking and adventure activities, while March and April are best to view the
valley beautified with white flowers. It is best to avoid June to September
8

(rainy season) to enjoy the trip, though the beauty of Coorg is enhanced
during rains.
1. The Amazing Abbey Falls

The Abbey Falls is one of the most beautiful waterfalls in South

India, located 10 km. away from Madikere. Undoubtedly, one of the best
places to visit in Coorg, the amazing waterfalls cascading from majestic
mountains of the Western Ghats, with misty clouds in the backdrop, is a
beauty to behold. The water gushes down over the boulders in thunderous
splash, presenting the most beautiful sight to cherish forever. The waterfalls
are nestled amid stretches of coffee plantations and pepper vines, exuding
picturesque beauty. It is also a popular trekking spot in Coorg. Walk down
the hanging bridge to have a fantastic view of the falls.

The Romantic Rajas Seat

Once the favorite place of leisure of Kodagu kings, Rajas Seat is one
of the top 10 places to visit in Coorg! Nowhere else you will see flowers
bloom so beautifully as you see them in Rajas Seat, a sprawling seasonal
garden perched on a hillock that offers picturesque view of the sunset. Visit
the Rajas Seat early morning and you will find the valley covered with
mist, resembling a bride dressed in white gown. There is also a pillared
structure amid the exquisite garden, presenting sublime architectural beauty.
It is also a nice place for recreational activities and mostly visited by
families and honeymoon couples. Unwind and rejuvenate at the lap of
nature at Rajas Seat.

10

The Mesmerizing Mallalli Falls

The vibrant and beautiful Mallalli Falls is situated at the foothills of

Pushpagiri Hills in Kodagu District of Karnataka, and is one of the best
tourist places in Coorg that attract nature lovers and adventure enthusiasts.
The waterfalls cascades majestically from a splendid height of over 200 ft.,
making it one of the tallest falls in South India. The sight and sound of the
water trouncing against the rocks beneath is a spectacle to behold, which
will echo in your mind forever. Visit the falls during monsoon season when
it exudes a more brilliant charm that will amaze you. Simply relax and listen
to the sound of the water as it gushes through ravines and crevices.

11

The Outstanding Omkareshwara Temple

The beautiful Omkareshwara Temple was built in 1820 and features

spectacular Mumammadan architectural style with a center dome and four
corners with turrets. The temple has a Shiva Linga near the entrance, which
was built to console the spirit of a Brahmin who was unjustly killed by the
king Lingarajendra II. The temple is dedicated to Lord Shiva. There is a
beautiful lake in front of the temple, where there are plenty of fishes. The
beautiful blend of Gothic and Islamic architectural styles gives the
impression of a Muslim Dargah.

12

The Tranquil Talacauvery and Bhagamandala

Talacauvery, situated in the Brahmagiri Hill, is about 1200 meters

above sea level, offering picturesque scenic beauty. Every year, water
gushes out from a little pond at Talacauvery, which is the birthplace of River
Cauvery. It is an important pilgrimage center and is also renowned for its
panoramic beauty. The beautiful temples are situated in Bhagamandala and
are among the most visited places in Coorg. The holy river is a popular
pilgrimage spot in South India, where devotees take a dip into the water to
free themselves from physical and mental afflictions. The beautiful Triveni
Sangam is a sight to behold, where the three famous rivers flowing through
Kodagu District confluence. If you visit Talacauvery, you have to
Bhagamandala as well.

13

The Captivating Cauvery Nisargadhama

Cauvery Nisargadhama is a charming island formed by River

Cauvery, and is one of the main tourist places in Coorg. The island, which is
also a popular picnic spot near Coorg, stretches across 64 km. and is nestled
amid lush bamboo groves, thick foliage, and beautiful sandalwood and teak
trees. The island can be reached via a hanging rope bridge, which is perhaps
the most exhilarating part of the journey. Once can come across rabbits,
peacocks, and deer on this island. There is also an orchidarium and
childrens playground in this place.

14

The Implausible Iruppu Falls

The magnificently cascading Iruppu Falls is located in Brahmagiri

Hills, and is ranked as one of the most popular in the list of tourist places in
Coorg. Backing its religious significance, it is believed that when Lord
Rama and his brother Lakshmana were in search of Devi Sita, Lord Rama
was thirsty and so, Lakshmana shot an arrow in the ground from where
water oozed to quench his thirst. The river creates Iruppu Falls that descends
down from 60 meters, creating picturesque beauty. The sound of the gushing
water resonates throughout the silent forest, creating a beautiful sight to
behold.

15

FRONT OFFICE DEPARTMENT

Introduction
Most important department in the hotel - nerve for hotel operation Interface between a hotel and its guest Guest makes first contact with FO
department First place that can makes guest develop an impression about the

Communication and Accounting are the most important functions of

the front desk operation. Accounting procedure involve - settlement of the
guest bills - accepted advance booking of hotel rooms - settle bills at the
time of check- out 5
The hotel offers a restaurant. Guests can enjoy a complimentary
breakfast each morning. This Madikeri hotel also offers tour/ticket
assistance, a garden, and laundry facilities.
16

 24-hour front desk

Supervised childcare/activities (free)
Total number of rooms - 21
Newspapers in lobby (surcharge)
Free breakfast
Tours/ticket assistance
Laundry facilities
Garden
Restaurant

Effective Communication with - guest

Processing the guest reservation
Handling the guest reception
Fulfill the guest inquiry usage in the hotel such as internet
facilities, safe deposit
Check-in and check out the guest - other departments of the hotel
etc.
Maintaining the room status
Front office department department operates 24 hours a day Three
main shifts in FO department Morning day shift 7.00 a.m 3.00 p.m Day
evening shift 3.00 p.m 11.00 p.m Night shift 11.00 p.m 7.00 p.m 7

17

FOOD PRODUCTION DEPARTMENT

Many techniques are used for food preparation before cooking and
they are done according to the requirements of the various dishes. They help
to improve appearance, texture, palatability and flovour and flood compilion
readily.
The main sections in the Kitchen are:

Indian (South Indian, North Indian)

Continental
Pantry / Bakery
Chinese
Tandoori
Cafeteria

Indian Kitchen

18

This is our main kitchen which is situated opposite to the continental

kitchen. It prepares all varieties of Indian foods. The kitchen is a panorama
of different cuisine form basically the northern, eastern, western, central part
of India. Southern Indian cuisine has a separate area allotted to its self.
Foods are served and I traditional style and dcor.

North Indian Kitchen

North Indian Dishes are less spicy and very sweety dishes.

South Indian Kitchen

Four hugs sates come under south India, in away south India reminds
is of Dosa, idly, Vada, Uttappam, and Appam and so on.
Every part of south India represents different types of Cuisine with
spices and oils used which is used coconut oil. But this is not the limit of
south Indian cuisine but a various cuisine of Indian origin which given
pleasure of own.

Continental Kitchen
Major continental dishes are provided here ranging from soup
desserts. They are to ranges and two working tables for efficient cooking.

Chinese Kitchen

19

This is one of the highly specialized which dishes out the best of
Chinese & oriental cuisine. They are three round Chinese ranges in all. All
the ranges have work allotted for it. One for ala-carte orders another for
boiling and third for frying purpose. There are two working tables. All
necessary items are kept in the vicinity for quick service.

Pantry / Bakery
The job carried out in the pantry are making sandwiches, juices, ice
creams is for the order places and making fruit salad, etc. Apart from these
accompaniments of the ice creams for the lunch & dinner buffet are sent.
Fresh fruits are also given for display.
ORGANIZATION CHART OF KITCHEN

EXECUTIVE CHEF

SOUS CHEF

SENIOR KITCHEN EXECUTIVE

DEMI CHEF
20

COMMIS I, II, III

APPRENTICES
TRAINEES

FOOD AND BEVERAGE SERVICE

IN ROOM DINING (ROOM SERVICE)

In the food and beverage department is the revenue department of the

hotel. The food production department in a hotel is responsible for the
preparing food in a good and efficient and clean manner. High risk foods are
those, which may easily support the growth of food poising organisms and
wont, be cooked any further before we served them. Care must be given
such a type of food preparation.
Sinks, drains, hand basins, Gilles traps and overflows must at all
times be kept clean, failure to do so should lead blockages flooding & the
multiplication of harmful bacteria. Shelves, cupboards and drawers used
from keeping clean material and equipment needed particularly cupboards
and drawers, since out of sight corners can be breeding rounds for insects
and pests.
ROOM SERVICE I
Room service is an important section of the food and beverages
service department and major guest facilities in a good star hotel. This
department usually offers round the clock service. The Le Royal Meridien
Chennai provides a 24 hr room services to its guest who can assure a
continuous and efficient service. It also has a mini bar with it orders with

21

more than 2 covers a trolley is been used for services at all time. The order
is placed after food is picked up from the kitchen.
GOING TO THE ROOMS
Before the waiter takes up the order to the room, the captain on duty
checks it.

He checks the tray for massing items and if necessary

accompaniments are there or not. The time when the waiter takes up the
order are both noted down on room service timings chart. A waiter is given
20 minutes to serve an order.
SHIFT TIMING
Morning

06.00 to 15.00 hrs

Evening

15.00 to 00.00 hrs

Night

22.00 to 07.00 hrs.

IN ROOM DINING AREA SETTING

The in room dining area must be clean at all times.
The storage area within the pantry to be clean at all times.
All condiments and meal accompaniments to be stacked and ready for
use.
To trolley or tray covers to be clean, pressed, creased free and free of
any stains or tears.
Correct cutlery based on room dining specification to be used for its
intended purpose and to be clean, polished and matching in pattern.
Glassware to be clean, un-chipped and matching in pattern.
Ice bucket to be clean and polished.

22

 Butter dishes to be full. Cut butter to be used. Pre packaged chip lets
not to Napkins to be clean, pressed and free of any stains or tears.
Salt and pepper cruets to be available on the trolley or tray and to be
clean, polished and full.
Sugar selection to include white, brown and a sugar substitute.
Three preserves to available on the trolley or tray for breakfast.
(Strawberry jam, marmalade and honey)
All trolleys and trays to be clean and well maintained.
TROLLEY OR TRAY SETTING
Trolley and tray set up to be completed before the opening time of the
meal.
All trolleys and trays to be clean and well maintained.
The trolley or tray covers to be clean, pressed, crease free and free of
any stains or tears.
Glassware to be clean, un-chipped and matching in pattern.
Ice bucket to be clean and polished.
Butter dishes to be full. Cut butted to be used. Pre-packaged chip lets
not to be used.
Napkins to be clean pressed and free of any stains or tears.
Salt and pepper cruets to be available on the trolley or tray and to be
clean, polished and full.
Vase with a fresh flower to be on trolley or tray.
Sugar selection on the table to include white, brown and sugar
substitute.
Three preserves to available on the trolley or tray for breakfast. Three
preserves to available on the trolley or tray for breakfast.
ROOM SERVICE MENU
In room dining menu to be in clean and in good repair. Varied
room service menu with a limited menu after 11.00 p.m

23

TAKING THE ORDER

Telephone to be answered in 3 rings or within 15 seconds.

The telephone to be answered with the appropriate greetings.
If the caller is placed on hold this should not exceed 30 seconds.
The guest name to be used at least once but not more than twice.

The order taker must be fluent in English.

The order taker must speak in a clear and pleasant manner.
Background should be free of noise.
The order taker must be able to answer any questions regarding
the menu.
The employee to obtain a full order with specific guest
preferences.
Off menu requests to be accommodated.
If an order is delayed, guest to be called and informed at least 3
minutes before the committed time.
Never say no to the guest, instead suggest alternatives.
The order to be repeated at the end of the call and a delivery time
advised.
The guest to be informed within 3 minutes if availability of any
item is to be confirmed.
Drink to be suggested with the meal e.g. wine for dinner.
Side order to be suggested if applicable.
Started, desert and coffee or tea to be suggested if applicable?
GENERATION OF CHECK
The check to be clearly and correctly itemized.
The check to be presented in a clean folder with the standard pen.
The room number and name of the guest to be written on the
check prior to it being presented to the guest .
PICKING OF ORDER

24

 Employee to confirm the order is correct and complete against the

KOT.
The employee to follow up with the chef for the required order
halfway through the promised time of delivery.

ACCOMMODATIONS SERVICES

Resort Facilities at La Flora Prakruth Resort, Coorg

Featuring free WiFi, La Flora Prakruth Resort, Coorg offers
accommodations in Madikeri. The resort has a playground and views of the
garden, and guests can enjoy a meal at the restaurant. Free private parking is
available on site.

25

Each room includes a flat-screen TV with satellite channels. Some

accommodations have a sitting area to relax in after a busy day. All rooms
include a private bathroom.
You will find room service at the property.
The resort also provides car rental.
You'll be welcomed in English
6 Reasons to Choose La Flora Prakruth Resort, Coorg

Outdoors

Grounds
Pets

Pets are not allowed.

Activities

Playground
Food & Drink

Buffet-Style Restaurant

Restaurant with Dining Menu

Restaurant
26

Internet

Free! WiFi is available in public areas and is free of charge.

Parking

Free! Free private parking is available on site (reservation is not

needed).
Services

Daily Housekeeping

Airport Shuttle (surcharge)

Tour Desk

Car Rental

Express Check-in/Check-out

Room Service
General

Family Rooms

Newspapers
Languages Spoken

Hindi

English

27

Location
Situated in Madikeri, this hotel is within 3 mi (5 km) of Madikeri Fort,
Raja's Seat, and Gaddige - Raja's Tomb. Harangi Dam and Golden Temple
are also within 25 mi (40 km).

Room Amenities
All 21 rooms offer balconies or patios, room service, and flat-screen
TVs with digital channels. Premium bedding, coffee makers, and free
newspapers are among the other amenities available to guests.

Family Friendly Amenities

Family Hotel
Supervised childcare/activities (free)
Laundry facilities
Playground on site

28

Room Amenities

Premium bedding
Balcony or patio
Ceiling fan
Free newspaper
Coffee/tea maker
Free bottled water
Daily housekeeping
Private bathroom
Free toiletries
Shower only
Hair dryer (on request)
Digital TV service
Flat-panel TV
Room service (limited hours)
Cribs/infant beds (surcharge)
Rollaway/extra beds (surcharge)

Where to Eat
A complimentary buffet breakfast is served each morning between
7:30 AM and 10 AM.
Flora Spices - This restaurant specializes in international cuisine.
Room service (during limited hours) is available.

Nearby Things to Do
The recreational activities listed below are available either on site or
nearby; fees may apply.
29

Playground on site

30

OTHER DEPARTMENT
SALES & MARKETING DEPARTMENT
> Sales department promotes the sales by doing the proper marketing.
The sales department undertake the following assignments.
> Sales promotion and Organizing festivals for various occasions.
> Advertising through media as and when the requirement arises.
> Deciding & offering discount to companies.
> Booking of residential conference.
ACCOUNTS DEPARTMENT:The account section gas a separate office located in the floor(or) room.
The following are the effective functions of the accounts department.
Collection of income from all the outlets and prepare the daily sales report.
Information the management about daily sales.Preparing budgets forwarding
purchasing order to gm.
PURCHASE:
The pursing executive for maintains purchasing department. After
sent to store for distribution to various departments in the hotel.

31

ENGINEERING & MAINTENANCE

The maintenance depts. is responsible for the maintenance activities in
the hotel. This department is considered as a life time to the hotel. Because
this dept will take care of all the machinery, electrical components etc.,
SECURITY
Now-a day security is very essential for any large establishment,
especially a hotel. The security staff of

LA FLORA PRAKRUTH

RESORT, COORG. Very much efficient and well trained in giving first aid
and the procedure in an outbreak of fire, security do not carry any arms.

32