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The way we begin our message often determines the outcome of the
communication.
Listening
45%
Language differences Distractions
Cultural differences Noise
Poor listening skills Assumptions
Use of jargon Misconceptions
Inappropriate medium Emotions
Communication failure can cause…
Loss of business/Friendship
Mistakes, inefficiencies
Lowered productivity
Poor coordination and cooperation
Damaged personal or company image
Frustration, hostility
Communication failure can cause…
Dissatisfaction with others
Lowered morale
Loss of team spirit
High employee turnover
Conflict and arguments
Drop in self esteem and confidence
7%
38%
Vocal (Tone, Inflection..etc.)
Give demonstration
Provide examples/metaphors/analogies
5. Always say what do you want, not what you don’t want
Instead of “Don’t drive too fast”, say “Drive carefully”
A Tip:
Listening is hard. You must choose to
participate in the process of listening.
The process of recognizing, understanding, and accurately
interpreting communicated messages and responding to
spoken and/or nonverbal messages.
Interpretation
Active
Evaluation Listening
Respond
1. It forces people to listen attentively to others.
Cluster of
Gestures
Cold…Not Defensive!
96% of Anglo-
Saxons
94% of
Europeans
A B C D E F G
H I J K L M N O
Ordinary men
can’t do it in
Australia,
Texas or
Liverpool.
The (V) Sign
The Ring
The acceptable
conversational distance for
most of city residents.
When in crowded elevator keep these rules:
No talking to anyone even that you know
Avoid direct eye contact with anyone
Maintain a “poker face”
Keep busy in a book or a magazine
In bigger crowd, NO body movements of any kind are
allowed
Keep your eyes on the floor changing all the time
Two city men greeting Two men from country side greeting
each other each other
People from sparsely populated areas
Eng. Adel Samir Ibrahim