If you encounter a terminal throwing an, ecardpos.

dll file missing error, please

follow the steps below, to avoid disabling ASV cards at the site.
1
2

Reboot Terminal.

Check the services running on the BOH

a If ATDDB and GCLegacy are present and running, this site is on the
older version of ASV cards
i Drop the appropriate ecardpos.dll into the BIN directory on the
BOH and refresh. The terminal(s) should come up and ADSV
cards should run properly.
ii If the terminal(s) do not function as expected, contact Hosted
Solutions support.
b If the Stored Value BoH Service and Stored Value Update Service
services are present, the site is on SV1, the new ASV service.
i It is imperative that you do not drop an ecardpos.dll file into the
BIN directory on the BOH or terminal(s), as doing so will crash
ASV services at the site.
ii If the site is not open or if the issue is not time-sensitive,
escalate to Hosted Solutions support.
iii If circumstances dictate immediate action, you should do the
following:
1 Assuming the SV1 services mentioned above are running,
you should look at the C:\Program Files\Radiant
Systems\Aloha Stored Value FoH directory on the terminal
in question.
a If the Aloha Stored Value FoH directory is already
present, stop and escalate to Hosted Solutions
support.
b If the directory is not present, go to the %iberdir
%/BIN directory on the terminal end execute
SVTerminalInstall.msi.
c When that completes, from the same directory,
execute VBOInst.exe
i This will complete quickly. You may see
nothing but a brief black box.
2 You should now see the Aloha Stored Value FoH directory.
a If you do not, escalate to Hosted Solutions Support.
b If you do, reboot the terminal.
c When the terminal comes back up, you should be
able to path to c:\Program Files\Radiant
Systems\Aloha Stored Value FoH and there should
be a BIN and DATA directory therein. This is where
the card cache information is stored. These are
created when the terminal begins communicating
with the ADSV service.
i If these directories are not present, escalate
to Hosted Solutions support.
3 Have the site test selling, querying and redeeming an ASV
card on the terminal.

a
b

If they are able to do so, you can close your case.

If they are unable to do so, escalate to Hosted
Solutions support.