MenuLink Top Support Calls from .

NET Users
1. Store calls stating that MenuLink failed to import the sales from the Aloha system. Or the manager
calls stating he/she are not able to view reports for a certain day, they have all zeroes in the Cash
Reconciliation. There is usually an error that displays when the import process in running. Since the
errors may be different every time we cannot be specific.
Solution:
a. Ask the user if they had any problems with the POS system during the night.
b. Check the POS system for a dated subfolder or for the previous days sales. If the data exist then ask
the user to open MenuLinkclick on Sales / Import POS /Import by Date and select the date to import
and click OK.
2. Getting an error when trying to open MenuLink Failed to connect to server. The server may be
down or the internet connection may be down.
Solution:
First test the connection to the internet and have the user try to open MenuLink again. If the MenuLink
program does not open after a few tries then contact MenuLink As soon as possible.
3. Store manager calls asking for a user name and password for MenuLink.
Solution:
Ask the customer what level the user will be under (i.e. GM, Manager, Shift Supervisor, etc.) and
write the details in an email and send the information to the person in charge of their MenuLink
System Management program.
Let the user know that you are putting a request to get his/her user name password and they will be
contacted with the information.
4. Customer called to report problems with the Food Cost. The Food Cost percentage seems higher
than the normal percentage and the user has verified all the purchases, sales and inventories.
Solution:
The problem is usually caused by an item or items that where purchased at the wrong price (usually a
higher price). The Cost of Goods and the Cost of Goods in Dollars reports are good tools to
troubleshoot this issue because the item/s will display a large dollar amount used for the week. The
food cost Inventory Summary may also display a large dollar amount under the Category of the item in
question. After identifying the item/s that has been purchased at the wrong price, go to the invoice,
correct the price and resave the last inventory to recalculate the data.
5. Manager called stating that the deposits for a certain day were showing wrong and causing cash
over/short issues
Solution:
Have the manager verify the Deposits; we have found that sometimes mistakes are made when entering
the Deposits. If the person calling is the same person who posted the deposit, help them correct the
amount. If it is someone else they will have to enter a positive or negative amount to balance the cash
over/short.
6. The store manager calls to report that when trying the edit information, they get an error that he/she
does not have permission to modify data.

Solution:
Get the user level information (i.e. GM, Manager, Shift Supervisor, etc.) and send the details to the
system administrator. Let the user know that you are putting a request to get his/her user permissions
revised and they will be contacted with the information.
7. Customer calls and states that they are unable to edit the IN and OUT times in the schedule.
Solution:
The user is viewing the schedule from the Weekly Schedule View form and has selected the view All
Jobs. The user has to change from All to the specific Job that they want to edit.
8. When accessing MenuLink The following box appears with a big red x "Error: logged into Windows
MenuLink event log. System runtime error; An error occurred while processing a request on the server.
System out of memory exception; Exception of type system out of memory Auto memory exception
was thrown....."
Solution:
This error is specifically a problem with their ISP provider. The system fails to connect to the hosting
server because of internet problems. Have the store contact their IT department. If MenuLink is hosting
the data please have the customer contact the MenuLink support desk
9. The labor information failed to import into MenuLink for a certain day.
Solution:
Connected to store, checked labor report for the day in question and there was no data imported.
Check the Cash Reconciliation and noticed that the sales were missing also. Performed a POS import
to get the sales and labor into MenuLink.
10. Employee information for employee is in MenuLink but the system is not importing the labor
hours from Aloha.
Solution:
Connect to the location. Open MenuLink and check the Employee Punches Errors report. If the
employees POS Code is in the list of errors, check the employee profile and verify that the POS Code
matches the POS system. Example: If the POS Code in the report is 468 and MenuLink has 0468,
MenuLink ignores the leading 0 from Aloha, so the errors get listed under the POS code 468. Change
the POS code to 468 in MenuLink and re-import the labor punches for the period. Verify that the time
punches were imported correctly and that the errors are cleared from the report.
11. Employee not able to clock into Aloha FOH
Solution:
Have the manager simulate a change in MenuLink employees profile to send new employee to Aloha.
If new employee, change will go to both Aloha BOH & FOH
If not new employee, an Aloha Refresh needs performed

12. When opening MenuLink Client, customer receives Error - void throw - root element missing.
Solution:
STEP 1: MenuLink Installation Url can be found in the Customers Profile.
Uninstall & reinstall System mgmt, should open without error.
Uninstall & reinstall Client should open without error.
This happens when other programs are installed that might interfere w/ dll's that ML uses.
STEP 2: TO PERMANTLY FIX
Replace the System Mgmt MenuLink configfile with a working one from Michelle or Danielles
laptop or a site where it is working.
Replace the Client (Boanet) MenuLink config file with a working one from Michelle or Danielles
laptop or a site where it is working.