7/6/2016

Agenda Tonight

FENSA Seminar
Milton Keynes
June 2016

Welcome
House keeping
Introduction
Industry Stats / Info
FENSA update
Building Regs
MTC & PAYG
FENSA Window Window Energy Ratings
Open forum/workshop
Before leaving hand in completed survey
to win 50 M&S gift voucher!
2

FENSA the only glazing Competent Persons Scheme asked for by homeowners (Source: BBC Wales)

House Keeping

House Keeping

Mobile Phones
Fire Drills
Wash Rooms

FENSA the only glazing Competent Persons Scheme asked for by homeowners (Source: BBC Wales)

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Staff
Here To Help Tonight
Chris Mayne, Managing Director
Liam Gilsenan, General Operations Manager
Darrell Williams, Certification Manager
Sheit Lan Man, Marketing Comms Manager
Lis Clarke, Office Manager, BFRC
Toby Blamey, Certification Director, BFRC
Peter Maddern, Operations Director, RISA
Dave Mechem, Inspections Manager, RISA
Rebecca Healy, Business Dev. Manager, GGFT
Special Guest Speakers
Gary Morgan, BFRC Technical Director
Bob Morrissey, BFRC Consultant

FENSA Update

FENSA the only glazing Competent Persons Scheme asked for by homeowners (Source: BBC Wales)

DCLG Authorisation Criteria

Why FENSA?
Largest - 87% Market Share via Notification

Department for Communities & Local

Government (DCLG)
is the CPS owner who sets rules/criteria

High Industry Awareness

High Consumer Awareness

Rules = DCLG Conditions of Authorisation

FENSA Certs. requested by Solicitors

COA consists of 21 Conditions separated into 4 Sections:

1. Scheme Operator = Conditions 1-7

2. Scheme Operator & Members = Conditions 8-14
3. Scheme Operator & Customers = Conditions 1519
4. Scheme Operator & DCLG/Local Authorities Condition 20 - 21

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Minimum Technical Competencies

(MTC)

Minimum Technical
Competencies
(MTC)

Section 9 of the DCLGs COA

What it means?
Demonstrate MTC Competence as matched against the
National occupational Standards (NOS) via sample of the
work being carried out on the site
What you must know
What you must be able to do
MTC for Fenestration Installing
MTC for Fenestration Surveying

Minimum Technical Competencies

(MTC)
Section 9 of the DCLGs COA

FENSA Pay As You Go

FENSA is looking at the company to demonstrate they

are managing their MTC competencies of their
personnel via:

Alternative Route to Compliance

Your Companys Skills Matrix, Auditable Records, plus;

FENSA MTC Card (or other industry equivalent) for one
installer per fitting team and every surveyors need this OR
NVQ - level 2 for installers / level 3 for surveyors

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FENSA PAYG

Infrequent installing companies (< 5 to 10 jobs per year)

No IBGs
No individual operative MTC card
Companies still need to be certified / competent
Quick simple and cost effective compared with LABC
Every notified installation inspected like LABC
PAYG notification fee @ 100 includes the FENSA
certificate, inspection & financial protection for
homeowners
Importantly PAYG allows you to keep the
FENSA logo

Building Regs
Nine Approved Documents Covered
at Inspections:
AD L - Conservation of Fuel and Power

AD M - Access
AD C - Resistance to Moisture
AD K - Risk of Falling (Safety glazing in England)
AD J Combustion Appliances
AD F Ventilation
AD A Structure
AD B Fire Safety
AD N Safety Glazing

Building Regulations

FENSA the only glazing Competent Persons Scheme asked for by homeowners (Source: BBC Wales)

Building Regs
Approved Document L
Conservation of Fuel and Power
Introduced in 2002 Main driver behind fenestration CPS
It is different to most other regulations as compliance must be achieved it is not
make no worse
Updated several times since 2002
2010 saw major change as U-Value dropped to 1.6 for windows making WER
more relevant
Large number of Evidence Pending Variations now negligible
Compliance 52% WER and 48% U-Value
Current failure rate1.95%
Main reasons for failure are:
Missing Low E
Incorrectly made units

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Building Regs
Approved Document M
- Access

Building Regs
Approved Doc M - Access

Applicable to main access point of building only

Threshold
Make No Worse
Not necessarily specialist low threshold
Width of Opening: Make no worse but if
> 775mm can be reduced to that point
Very few failures

Building Regs
Approved Document C
Moisture Penetration

Building Regs
Approved Document C Moisture Penetration

Increase failures over the past year

Void under cills, sometimes foam & packers
visible
Ends of cills between frame & cill
Poor installation techniques

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Building Regs
Approved Document K
Risk of Falling
Used for reporting of Risk of Falling fails

Building Regs
Approved Document K Risk of Falling

Safety glass is still classed as AD N failures.

3 key areas of concern:
Openings created below 800mm from floor level
Balconies particularly Juliet style
Patio door replacements with French or Bi-Fold
where original was at height.
Rare fail usually down to early registration

Building Regs
Approved Document J
- Combustion Appliances

Building Regs
Approved Document J - Combustion Appliances

Very few failures but taken extremely seriously

AD J fail activates a procedure - the inspector must
call line manager immediately
2 areas of concern:
Combustion Ventilation removed /still required
Opening sashes moved too close to flues

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Building Regs
Approved Document F
- Ventilation
2 Ventilation Types:

Purge rapid air change

Background - Trickle vents
Fail Rate = approx. 2% - mainly background vents
Emotive customers sometimes request they are
not fitted resulting in failure
Stick to regulations. No vent = No FENSA certificate

Building Regs
Approved Document A - Structure

Building Regs
Approved Document A - Structure

Adequate Structural Support

Bays
Lintels
Most common complaint =
insufficiently supported bays
Lintels many misconceptions e.g. soldier course
is a support
Fail rate of 0.75 %

Building Regs
Approved Document A - Structure

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Building Regs
Approved Document A - Structure

Building Regs
Approved Document B
- Fire Safety
Relatively low number of fails
5 to 10 per month (0.65%)
Most cases = incorrect hinge
Few fails = complete removal of
fire escapes

Building Regs

Building Regs

Approved Document B - Fire Safety

Approved Document N Safety Glass

Safety Glass Fails
7.00%

6.00%

5.00%

4.00%

3.00%

2.00%

1.00%

0.00%

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Building Regs

Building Regs

Approved Document N
Safety Glass
Most common reason for inspection failure!
No single reason
Survey
Manufacturer error
Installation
Economic
Failure Rate - Used to be 6% mark (now 5%)

Why FENSA?

Inspector Coverage
What You Get
RISA: New Inspections
Body
Inspector Locations
Individual Fail %
Pass/Fail/Aborted &
Outside Scope
Building Regulation
Fail rate stays in area
35

Credibility with largest, most well known scheme to both

industry and consumers
The main brand asked for by homeowners
FREE (Guaranteed no catch) Opt-Into
Window/Doorset Energy Ratings (WERs and DSERs)
branded in your own company name
Free opt-in access to TGAS - A route to comply to
government legislation on ADR
For infrequent installers - PAYG, an alternative route to
compliance

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FENSA Update

FENSA
Window Energy Ratings
Gary Morgan & Bob Morrissey

Questions?

37

What Are FENSA Window And

Doorset Energy Ratings And
How Are They Obtained?
Dr Gary Morgan

FENSA the only glazing Competent Persons Scheme asked for by homeowners (Source: BBC Wales)

What Are Window And

Doorset Energy
Ratings?
Not a means of determining the
specific energy performance of a
given window in a given
installation, location or
orientation.

BFRC Technical Director

BFRC Independently Verified

BFRC Independently Verified

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7/6/2016

What Are Window And

Doorset Energy Ratings?
An easily understood metric to
compare the energy efficiency of
different window and door
specifications.
Put simply a better ruler

Rated Products

Windows
Roof Windows

French Doors
Sliding Patio Doors
Sliding / Folding (Bi-fold) Doors

External Pedestrian Doors

(Front and Back Doors)

BFRC Independently Verified

BFRC Principles

Fair

Accurate

Accurate ratings are produced

as a result of precise thermal
simulation of the frame, the
glass and the interaction
between the two, carried out by
trained and certified simulators

Credible
BFRC Independently Verified

BFRC Independently Verified

BFRC Principles

Fair

Accurate

Homeowners can easily

compare competing products on
a fair and equitable basis

Credible
BFRC Independently Verified

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FENSA Energy Ratings

Technically identical to BFRC
scheme

How Did We Get The Formula

For Window Energy Rating?
Standard domestic
occupancy

Standard
house

UK climate data for

selected locations

Just branded FENSA

Scheme operated on FENSAs
behalf by BFRC

A mathematical formula to determine the energy

balance of the window

WER = Useful Heat In Heat Out

Independently verified by BFRC

Units are kWh/(m2.yr)

BFRC Independently Verified

BFRC Independently Verified

Obtaining a WER Licence

Standards

Uw

BS EN ISO 10077

gwindow

BS EN 410

Air Leakage

BS EN 1026

BFRC Independently Verified

Assessstandard
windowstyle

Perform
Calculation

Assessbands

1480mm

European CE Marking regulations (BS

EN 14351) dictate standards used: -

1230m

CheckQuality
Management
Issuelicense

BFRC Independently Verified

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Detailed Energy Licences

Full WER Simulation Report

Specific Frame and IGU

Combination

Provides details of:

U value
G Value
Air Leakage Factor
Specific Energy Index

Simplified Energy Licences

A Simplified Energy
Licence is a group
of simulations
within a WER
banding
Covers multiple
specifications for a
given window
system

BFRC Independently Verified

Detailed Vs Simplified Licences

Detailed

Covers only one window specification

Used by smaller window manufacturers
Obtained and held by Manufacturers /
Installers

BFRC Independently Verified

Obtaining FENSA Licences

BFRC Registered
Manufacturer?

FENSA Registered
Installer?

Simplified

Covers multiple window specifications

Used by larger window manufacturers
Obtained and held by System Companies
Cascaded to Fabricators and Installers
BFRC Independently Verified

FENSA WER or
DSER
BFRC Independently Verified

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7/6/2016

Consumer Confidence
Every Licence Application

Checked by BFRC Staff

Every Rating Calculation

Independently Verified

Energy Licence Holders

Audited by either Independent Agency or

Systems Company
(in turn audited by BFRC)

Authorised Retailer

Audited by FENSAs inspection body

Why BFRC / FENSA?

Largest scheme - market leader

Renowned throughout the world

Most technically advanced scheme

Free technical support

Free marketing support

Independently verified ratings

BFRC Independently Verified

How you could use FENSA

Window and Doorset Energy
Ratings
(WERs and DSERs)
to drive your business
forward.
Bob Morrissey
Sales Consultant

BFRC Independently Verified

BFRC Independently Verified

What is the Market Situation?

68%
In a recent survey 68% of homeowners stated
energy efficiency as their main reason for buying
replacement windows

(Source: a leading window companys consumer research)

BFRC Independently Verified

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Window and Doorset Energy

Ratings

WERS - What are they?

What are they / what do they do?

BFRC is the premier UK

What do the letters and numbers

mean?

authority for independently

verified ratings of energy
efficient windows and doors.

How can I use them to grow my

business?
BFRC Independently Verified

WERS What are they?

Independently verified!!!

BFRC Independently Verified

BFRC Independently Verified

Window Energy Ratings

What do they do?
Window Energy Ratings allow one
windows energy performance to be
directly compared to that of another.

BFRC Independently Verified

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7/6/2016

What Do All The Numbers And

Letters Mean?

Putting Value Into The Numbers

kWh/(m2.yr)
The kilowatt-hour is commonly used as a
billing unit for energy delivered to
consumers

A++

WER

20+

A+

WER

10+

WER

WER

-10

WER

- 20

BFRC Independently Verified

So How Much Glass Is There In

The Average Home?
Bungalow

9m2

Terraced House

13m2

Semi Detached

17m2

Detached

24m2

(Figures taken from Energy Saving Trust assumptions)

BFRC Independently Verified

BFRC Independently Verified

Potential Cost Savings

Existing
Window

Replacement WindowEnergyRatingBand

Fuel

Glazing

A+

A++

Electricity

Single

8,658

9,126

9,594

10,062

10,530

Electricity

Double

3,510

3,978

4,446

4,914

5,382

Gas

Single

2,797

2,948

3,100

3,251

3,402

Gas

Double

1,134

1,285

1,436

1,588

1,739

Coal

Single

1,998

2,106

2,214

2,322

2,430

Coal

Double

810

918

1,026

1,134

1,242

Oil

Single

1,732

1,825

1,919

2,012

2,106

Oil

Double

702

796

889

983

1,076

(Savings based on a 15 year lifespan for a detached

house using current energy prices inflation not
included)

BFRC Independently Verified

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FENSA WERs?

How WERS Have Changed

Installed Windows By WER Banding

When BFRC WERs were first

introduced 75% of companies
reported an increase of sales
of at least 5%
(BFRC survey of existing licence holders - 2012)

A+

2010

0%

40%

6%

54%

2011

0%

42%

11%

47%

2012

0%

51%

9%

40%

2013

0%

59%

7%

34%

2014

4%

64%

6%

26%

2015

5%

67%

6%

22%

2015 78% of rated windows sold exceeded minimum

Building Regulations (Part L) requirements
(FENSA registered installations)

WERs have driven technical innovation (frames, glass

coatings, warm-edge spacers)
BFRC Independently Verified

What's In It For Me?

Fabricator / Installer

BFRC Independently Verified

With Just a 5% Improvement

on KPIs
100 Enquiries

105 Enquiries

New Customers

1in 3 Conversions

1 in 2.85 Conversions

Higher Order Values

4000 Average Order 4200 Average Order

133,0000

Better Conversions

BFRC Independently Verified

154,000
BFRC Independently Verified

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What's In It For Me?

What's In It For Me?

More Customers?

Higher Average Order Values REALLY?

Referrals (well informed customers will tell

others what type of windows they had fitted
and who fitted them!

In recent market conditions the following price

advantages were found to be successfully
obtained above those for standard C grade
windows: -

Add-ons re orders
Listing on the FENSA / BFRC website the
first port of call for consumers searching for
energy efficient windows
Use of the FENSA labels as a marketing tool

A+ Windows

+10%

A++ Windows (Triple Glazed)

+40%

Benefit from FENSA consumer marketing

BFRC Independently Verified

BFRC Independently Verified

What's In It For Me?

What's In It For Me?

Better Conversion Rates?

Better Conversion Rates?

SalesMessages:

FENSA WERs are a sales aid that gives

quantifiable, verified performance

Save money on your fuel bills

Increase saleability of your home
Independently verified performance

BFRC Independently Verified

FENSA WERS are a sales aid that shows the

difference between adequate, good and
excellent products
If you dont show your customers the
difference, the only difference will be the
price!
BFRC Independently Verified

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Window Energy Ratings

The goal is to give added value to
customers by ensuring that WERs
are: Visual

- With The Label

Credible

- Independently Verified

Beneficial

- Increase in Sales

Visual
Where are they
currently being
used?

BFRC Independently Verified

Visual/Credible/Beneficial FENSA Energy Certificate

How do I know Ive got the windows I paid for?
The only independently verified
certificate for energy efficient
windows and doors.
Invaluable when you come to
sell your home.

BFRC Independently Verified

What Next?
Do you buy from a BFRC Registered
fabricator?
Are you FENSA Certified?
If you can answer yes to both of the above,
then Email: energyratings@fensa.org.uk
Or call 0207 645 3700
If not, then dont panic and contact us anyway
and we will do the rest.

100% of customers asked said

they wanted one (500 people
surveyed Feb 2014).

The best part is ITS FREE!!!!!!

Make it visual make it of value!

BFRC Independently Verified

BFRC Independently Verified

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7/6/2016

Thanks for Listening

Open Forum / Workshop

Any questions?

Email:

EnergyRatings@fensa.org.uk

Tel:

0207 645 3700

BFRC Independently Verified

Finally..

FENSA the only glazing Competent Persons Scheme asked for by homeowners (Source: BBC Wales)

Thank you
for coming today!
Hand in your completed
survey for a chance to win a
50 M&S gift voucher!

FENSA the only glazing Competent Persons Scheme asked for by homeowners (Source: BBC Wales)

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