Huawei Enterprise UC&C Product

and Solution Guide

-Mobility, Video Integration, and Cloud Collaboration

HUAWEI TECHNOLOGIES CO., LTD.

A Better Way

UC&C Product Line

Huawei enterprise service business group (BG) unified communications and collaboration (UC&C) product line
is dedicated to provide customers with a highly integrated UC&C solution involving mobility, video, and cloud
collaboration features. Huawei has accumulated rich technological and operating experiences in the communications
field for more than 20 years. The UC&C solution seamlessly integrates voice, data, video, and service streaming
technologies to serve enterprise customers beyond geographical borders, offering unified and enjoyable collaboration
experiences for them to build unified and effective enterprise teams.
The UC&C product line revolves around the business concept of "customer insight" and "cooperation, openness, and
win-win strategy" providing customers with industry-level collaboration solutions, more convenient communication
channels, more efficient production capability, and more effective sales/ promotion campaigns.

UC&C service positioning

"UCC"

Communications
Telephony

E-mail

Team/shared workspaces

Voice mail

Web conferencing

Wikis, blogs, filtering

Audio conferencing

Instant messaging

Unified Messaging

Presence

Social software and

analytics

Videoconferencing

Directory

Call center

"UC"
Communicate

Collaboration

Expert location and contextaware applications

Collaborative/real-time
authoring
Video surveillance
Other collaboration tools

Share

Network

Aggregate

UCC represents a broad set of functions. Growing, evolving, changing, adapting.

Few companies have the same requirements.

Why Huawei UC&C

Huawei is no longer content to be a manufacturer and supplier to only communications service providers (CSPs). It
has repurposed its network infrastructure R&D, design, manufacturing, supply, installation, and professional service
resources to focus on complete enterprise networking vertical solutions, from data communications to telephony
and unified communications (UC) to cloud infrastructure.
Huawei has determined that it will enter enterprise networking markets in a significant and enduring way.
Approximately 20% of its 110,000 staff and resources will be dedicated to addressing global enterprise networking
markets and may reach 30,000 before 2014.
Gartner, Geoff Johnson , Vendor Focus for Huaweis Move Into Enterprise Networking, Nov 2011

Conferencing
(Multimedia / Telepresence)

Voice & Video

(IPT/UC/CC)

Collaboration
(Terminal/Security/OA)

IP

UC&C

IT

App
App
DCN

IP

Transmission

Wireless

UC

Cloud CC

TP/VC

Conf

IVS

Server

Storage

Security

App
Cloud

yy Complete UC&C portfolio: UC, VoIP, CC, VC, TP, IVS, and more
yy Open and standard based technology
yy Converged UC&C solution across multiple fixed and mobile devices
yy Proven solution with worldwide deployment

A Better Way

UC&C Service Distribution

eSpace
mobile
client

eSpace
mobile HD
client

eSpace
desktop
client

eSpace web
client

eSpace IP
phone

eSpace meeting
terminal

eSpace thin
client

Video
surveillance
camera

Telepresence

Video
terminal

Terminals
for different
industries

eSpace

8 industry
collaboration
solutions

eSpace

12 product
solutions

eSpace

5 core products
Professional
eSpace services

Government
collaboration

Finance
collaboration

Education
collaboration

Medical
collaboration

Transportation
collaboration

Energy
collaboration

Electric power
collaboration

Enterprise
collaboration

Remote education

Remote medical treatment

Safe city

Remote banking

Remote trial

Traffic monitoring

Remote office

Intelligent multimedia solution for

buildings

Emergency command center

Government and enterprise

informatization applications

Multimedia classroom

Campus security

Cloud contact
center

UC

ITO

Collaboration
conference

BPO

Telepresence

Video surveillance

Hosting

Convergence: The UC&C solution integrates the UC, contact center CRM applications, conferencing, Telepresence,
and video surveillance features.
Consistency: The mobile phone, tablet PC, IP phone, laptop, and web clients provide users with consistent experiences
any time anywhere.
Universal standards: The UC&C solution conforms to industry standards and can be applied on open platforms and
existing infrastructure provided by various vendors.
Industry collaboration: UC&C services are applicable to multiple industries and can be customized based on different
industry applications and service requirements.

Awards and Recognition

Holds membership in multiple international
standard organizations

Award Recognition
The UC and contact center solutions
are constantly ranked in the
Gartner Magic Quadrant, with their
competitiveness and global market
performances highly recognized.
Frost & Sullivan recognized Huawei
w i t h t h e G l o b a l N e w P ro d u c t
Innovation of the Year Award for
its enterprise solutions in the UC,
contact center, Telepresence, eCity,
and video surveillance solutions.
Frost & Sullivan honored Huawei
with the Asia Pacific Frost & Sullivan
Market Share Leadership Award of
the year along with the Asia Pacific
Growth Strategy Leadership Award
in the Contact Center Application
Market.

A Better Way

Awards

Financial Services Industry Excellence Awards

China International Financial Service
Exhibition (CIFSE) Special Award of the Year

Outstanding Contributions
Award in Construction Industry
Informatization 2010

Best Provider of Unified

Communications Applications

APCCAL Appreciation Award

Technology Contribution

2011 excellent hardware

and software vendor for city
informatization

Outstanding Supplier in Chinese

City Informatization 2010

Innovation Award for

Informatization Application in
Higher Education 2011

Best Customer Service Solution

Provider in China 2011

China Customer Service

Outstanding Contribution Award

Best Provider of Comprehensive

Industry Solutions

IF China PAVO 8060

Best Provider of Contact Center

Technologies

Best Indonesia ICCA Solution

Best IT Service Award of China

Information Industry Association
2010

Excellent IT Service Provider of

the Customer Service Center for
China's Financial Industry

China's Best Call Center

Technology Provider 2010

China's Call Center Industry

Contribution Award 2009

Innovation Award for Industry

Informatization Application

China's Standard Innovation

Contribution Award

China Information World Editors'

Choice Award - Huawei HD Video
Communication System

Cooperation, Openness, and Win-Win Strategy

Focusing on customer requirements while delivering innovative solutions, UC&C product line personnel cooperate with
industry chain partners in an all-round way. Huawei establishes labs for testing experiences, industry collaboration, and
openness to optimize customer experiences, improves the partner training authentication system to foster different
competitiveness, and builds strategic, commercial, and technological alliance systems.

1. Strategic alliance
Global IT/CT Company

2. Commercial alliance

3. Technological alliance
Consulting
partner

Commercial
marketing

Value-added sales
distribution

Cooperation on products
and solutions

Technological
cooperation

Solution distributors

ISV

Partners on system
integration

Partners on outsourcing
development

General distributor

Application
development partners

Partners on product
solutions

Partners on customization
development

Other distributors

Partners on value-added
services

Partners on product
cooperation

Partners providing
solution contents

yy Locating disadvantages by comparing customer feedbacks and technologies with those

of competitor products to catch up with and surpass competitors.

Labs for testing
customer experiences

yy A research lab in Hangzhou for testing UC/CC/conferencing/video surveillance

experiences
yy A customer service lab in Shezhen for testing the Telepresence experience

Industry
collaboration lab

yy Providing integrated products and solutions for industry partners

yy A security collaboration lab in Hangzhou
yy A medical and education collaboration lab in Beijing
yy Regional support platforms for ISV and SI partner training, authentication, and

secondary development
Open labs

yy Huawei global support is headquartered in Hangzhou with state-of-the-art open labs

in Shenzhen, Beijing, and Shanghai

yy Open labs in America

Global Services

Germany

Beijing

United States
Hangzhou

Shanghai
Shenzhen

Open Labs in America, Shenzhen,

Hangzhou, Beijing, and Shanghai

Huawei has built 4 capability centers and15 regional departments in America, Europe, Shanghai, and Beijing,
and have permanent representative offices established in more than 140 countries to quickly respond to
customer requirements. Huaweis global channel network enables it to strategically cooperate with partners
to improve service quality.
The open lab offers its global users a rich service experience. For more information is available on the website
http://espace-openlab.huawei.com

Copyright Huawei Technologies Co., Ltd. 2012. All rights reserved.

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The information in this document may contain predictive statements including,
without limitation, statements regarding the future financial and operating results,
future product portfolio, new technology, etc. There are a number of factors
that could cause actual results and developments to differ materially from those
expressed or implied in the predictive statements. Therefore, such information

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Version No.: M3-001033183-20120217-C-1.0

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