Manager 5.

9 Installation Guide
Table of Contents

System Requirements and Prerequisites - Page 2

Single User/Multiuser Host Installation - Page 3
Multiuser Workstation Installation - Page 19
Appendix Page 24
Sharing the Host directory for Multi User Installs Page 24
Mapping a Network Drive in Windows XP Page 28
Mapping a Network Drive in Windows Vista/7 Page 33
Turning off User Account Controls (UAC) Page 37
Restoring a 5.9 Database Page 40
Selecting the Reference Source Page 46
Toggling Catalogs Page 47
Training Video Installation Page 49

Before beginning, please be aware of the following system requirements for the Manager 5.9
program. The following items must be present for any support to be provided.

Manager/ManagerPlus 5.9
Component

Minimum System Requirements

Recommended

CPU

2.0 GHZ

2.5 GHz or higher

Operating
System*

Windows XP 32-bit;
Windows Vista & Windows 7, 32 or 64 bit
(Latest service packs). *WINDOWS 8 IS NOT SUPPORTED*

Memory

1.0 GB

Hard Drive

10 GB free Space

Optical Drive

DVD drive

Floppy Drive

3.5 floppy drive

Network

3com or Intel Network Adapters. Wired connections only.

Input Device

Keyboard and Mouse

Monitor

Minimum Supported Resolution 1024 x 768

Ports

USB ports

Printer

Black and White, or Color Printer. All latest drivers installed.

Backup

2GB backup device

Internet

**Internet connection required to utilize catalogs and to install if no floppy drive is

available.

2.0 GB or higher

Mitchell1 Data
Protection (Secondary)

Please determine which disk you have available. You may have either your initial 5.9 Installation disk or
a 5.9 Update disk. Either can be used to install from, however it is advised to install from the update disk
unless you require training videos.

Initial Install Disk

Update Disk

Single User/Multiuser Host Installation

NOTE: If installing on a Windows Vista or Windows 7 machine, you must first turn off User Account
Controls (UAC). A guide is provided in the Appendix
If you are using the initial 5.9 installation CD (the red disk), please insert the disk and look for the
following auto-play window to display.

When this window appears, please select Manager/ManagerPlus as highlighted in Green to begin
installation. The Setup installation will then begin.

If this window does not appear after inserting the 5.9 initial install CD (the red disk),open your Windows
Start Menu, navigate to My Computer (if Windows XP) or Computer (if Windows Vista/Windows 7),
and open your DVD drive folder. In there you will see a Setup file as below, simply double click on it to
begin installation.

If you are using a 5.9 Update Disk (the white and black DVD) instead to install the program, please use
your Windows Start Menu to navigate to My Computer (if Windows XP) or Computer (if Windows
Vista/Windows 7), right click on your DVD drive and select Open (or Explore if running Windows XP)

Once the contents of the disk are open, select and open the Support folder.

Following this, open the folder titled 1.

If you are a Mitchell1 customer, select and open the WCS folder. Otherwise, if you are a ShopKey
customer, select and open the SCS folder.

Next, double click on the Setup application

Once Setup has begun, please ensure you have your License Floppy Disk inserted, and hit Next>.

Next, you will see the Company Information window. Fill out the Account Number and Shop Name
fields.

Once you have that information filled out, hit the Escape key (Esc) on your keyboard. You will see the
following window pop up.

At this point, please call in to Technical Support (888-724-6742), and select option #2. Have your
Account Number ready.
Once on the line with Technical Support, inform the agent you require an Override Code for your 5.9
program installation. The Technical Support Agent will need the Override Request Code highlighted in
Red as above. Ensure you have the checkbox Copy Protection Override, checked. The Technical
Support Agent will then read off a password code which you will enter into the area highlighted in Green
as above.

Once this has been entered, click on the new button pop up that says Do Override.

After that, you will be returned to the Company Information screen. Please hit Next>.

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Next, you will be presented with screen that will give you two options, Typical or Customize. Select
Typical. If you need to install to a different directory or perform a Push install, please refer to
instructions in the Appendix.

Next you will be presented with the default installation location and required/available space on the
selected drive. Hit OK.

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The next screen will display the selected setup path. Please select the NEXT> button.
(Note: The details below may appear different depending on installation type)

The following screen will display the installation progress.

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Once the file installation is done, a new screen will appear asking you to remove the floppy diskette
from the drive, as highlighted in Red below. Please do so before selecting NEXT>.

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A window will then appear regarding the installation of Training Videos. Please simply select NEXT>. If
you wish to install these training videos, instructions are provided in the Appendix.

At this point, if you are running a Single User product, your installation is finished and you will be
presented with the following screen. Please select Finish. Your installation is complete.

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If you are installing the program as a Multi User Host, you will instead see the following screen. In order
to access the program on the host as you would on a workstation, please select Install Workstation on
this machine now, and then hit Finish.

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When the new screen appears, hit Next>.

As before, select Typical for the Installation Type.

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The following screen will then display the install path. Hit Next>.

You will then be prompted as to the type of Installation. Select Install Workstation, and then hit
Next>.

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The installation will then commence and you will see the installation progress bar displayed.

Once finished, you will be presented with the following screen. Hit Finish. Your installation is now
complete.

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Multiuser Workstation Installation

Note: In order to install the Manger program on a satellite computer as a workstation, it must first map
a network drive to the program installation directory on the host machine. If running Windows Vista or
Windows 7, UAC must be turned off. Instructions are included in the Appendix for both procedures.
To begin, open the mapped network drive. Navigate to the Manager folder. If you are running a
Shopkey branded product, skip this step.

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Next open the folder titled Series1 if running Manager or Series2 if running ManagerPlus. If you are
running a ShopKey branded product, select SKSM1 if running Service Writer or SKSM2 if running Shop
Management.

After opening the Series or SKSM folder, open the Setup file highlighted below.

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When the new screen appears, hit Next>.

As before, select Typical for the Installation Type.

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The following screen will then display the install path. Hit Next>.

You will then be prompted as to the type of Installation. Select Install Workstation, and then hit
Next>.

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The installation will then commence and you will see the installation progress bar displayed.

Once finished, you will be presented with the following screen. Hit Finish. Your installation is now
complete.

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Appendix

Sharing the Host directory for Multi User Installs

Note: File Sharing will need to be enabled in Windows before Share functionality will work.
Example given for Windows 7, older versions may be slightly different.
To begin, open your Windows Start menu and navigate to Computer.

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Next, navigate to the installation drive, this should be Drive C: in almost all cases.

Next, select your installation directory. For a Mitchell1/OnDemand product, this will simply by the
Mitchell1 folder. For a SnapOn/ShopKey branded product, this will be Snap On. Right click on this
folder and then select Properties.

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Select the Sharing tab and then click on Share

Next, click the dropdown and select Everyone and then hit Add.

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Once added, select Everyone as below and then under Permission Level click the dropdown and select
Read/Write, then hit Share.

Once complete, hit Done. The share is now complete.

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Mapping a Network Drive in Windows XP

To begin, open your Windows Start Menu and open My Computer.

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Once open, look to the menu bar at the top of the screen and select Tools and then Map Network
Drive as highlighted below.

Next, select the desired Drive letter as shown below. Typically this will be the M: Drive.

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Next, select Browse as highlighted below.

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You will then navigate to the Host machine and select the Mitchell1 (or SnapOn) installation directory.

After selecting the installation directory, ensure reconnect at logon is checked and then select Finish

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Now the drive should appear similar to the screenshot below, stating the folder name (in this case
Mitchell1) and the computer name, along with the drive letter.

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Mapping a Network Drive in Windows Vista and Windows 7

To begin, open your Windows Start Menu and open Computer.

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At the top, select Map Network Drive

Next, ensure the Reconnect at Logon box is checked, then select your desired drive letter, typically
this will be M: Then click on Browse

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Next, select the Installation directory (either Mitchell1 or SnapOn) from the Host machine.

After selecting the installation directory from the Host machine, click Finish.

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Once complete, a window will open to the mapped directory. If UAC has already been turned off, you
may begin installation of the workstation immediately.

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Turning off User Account Controls (UAC)

To begin, open your Windows Start Menu and select Control Panel.

Then select User Accounts and Family Safety, if set to Category view. Otherwise look for an icon that
simply says User Accounts.

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Once User Accounts and Family Safety is open select User Accounts again.

Select Change User Account Control Settings.

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If you are running Windows 7 the following screen will appear. Drag the scrollbar all the way down to
the bottom to where it says Never Notify and then select OK. If you are running Windows Vista you
will simply uncheck the box labelled Use User Account Control (UAC) to help protect your computer (no
screenshot provided) and select OK. In either case, please reboot the machine before continuing the
installation.

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Restoring a 5.9 Database

To begin, open your backup file. These are labelled as per the day of the week, starting with Sunday as
D1, Monday as D2, etc. Our example will use a Friday backup, D6.
If using the standard Windows method to open compressed folders, it should appear as below. Right
click on the backup file (in this case D6.zip) elect Extract all as below.

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Next, select a location to unzip the files to. The default directory will suffice in in most instances (usually
a subfolder of the backup directory), noted here as C:\Backup\d6. Ensure the checkmark on Show
extracted files when complete is checked. Then click on Extract.

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Next, the extract folder should automatically open. You will want to select the database file and the
setup information file. In this example, for a ManagerPlus installation, the Database file is
SMCORE32.MDB (for a ShopKey installation this will be SKCORE32.MDB) and the setup information file is
Series20.inf. The setup information file will appear instead as Series10.inf if you are running
Manager, or SKSM10.inf if your program is ShopKey Service Writer, or as SKSM20.inf if it is ShopKey
Shop Management. Select both relevant files, then right click and select Copy.

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Next, navigate to the installation directory MDB folder. The default directory for each type of install is as
below
Manager: C:\Mitchell1\Manager\Series1\MDB
ManagerPlus: C:\Mitchell1\Manager\Series2\MDB
Service Writer: C:\SnapOn\SKSM1\MDB
Shop Management: C:\SnapOn\SKSM2\MDB
Once you have navigated to the MDB folder, paste the files into the directory. You will then get a
warning that a file with the same name already exists in the location. Select Copy and Replace for both
files.

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Next, arrange icons by Type as below and delete the lastused.dat and statuslk.dat files.

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Next, open your Manager program. At the launch screen select Setup at the top on the left hand side.
Select Special Maintenance at the bottom, and the click on Reset Last Used Pointers.

You will then get the following two messages, simply hit OK on both, and then the restore procedure
will be finished.

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Selecting the Reference Source

To toggle the Reference source between the DVD based locally installed Repair and Estimator guide and
the online version, ensure you are at the launch screen and select Setup at the top on the left hand
side. Select Special Maintenance at the bottom, and the click on Select Ref Source.

By Default this is selected to Local. If you are using the online version, change it to Web

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Under the rare circumstance you have a Mitchell1 branded Manager program and a SnapOn branded
ShopKey5.com Repair and Estimator guide subscription, or vice versa, select User Alternate Web
Address.

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Toggling Catalogs

To toggle parts catalogs on, ensure you are at the launch screen and select Setup at the top on the left
hand side. Select Special Maintenance at the bottom, and the click on Toggle Catalog Availability.

Once open, you can select from the list which catalogs you wish to toggle on by clicking the radial button
to Yes next to each catalog you wish to use. Once all catalogs you wish to use are selected, click on
Save and Exit.

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Training Videos
To install the Training Videos locally to the hard drive, the initial Install Disk (as pictured on page 2) will
be required. Please be aware that online training resources are available at
http://m1training.net/get2know/managerse/ under Videos/Learn Modules

First, insert the Install Disk into the computer. You should see an Autoplay menu appear as below.
Please select Training Videos.

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Once the installation begins, click Next>

The training videos will then install

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Upon completion, hit Finish. The training videos will then be installed and ready for use.

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