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Title: HP Designjet HD Scanner Series - Cleaning the Scanner and performing Scanner Maintenance

Object Name: mmr_kc-0101650


Document Type: Support Information
Original owner: KCS - HP DesignJets
Disclosure level: Public
Version state: final
Environment

FACT:Designjet
FACT:Designjet
FACT:Designjet
FACT:Designjet
FACT:Designjet
FACT:Designjet
FACT:Designjet
FACT:Designjet

820 MFP
T1100 MFP
T1120 HD MFP
4500 MFP
4500 Scanner
4520 HD MFP
T1200 HD MFP
HD Scanner

Questions/Symptoms

SYMPTOM:Scanning Quality Issues


SYMPTOM:Error Codes
SYMPTOM:Messages
GOAL:Cleaning the Scanner
GOAL:Performing Scanner Maintenance
Cause

CAUSE:Unknown at this moment


Answer/Solution

FIX:INTRODUCTION:
This document explains the basic procedure to successfully clean the scanner
and perform the Scanner Maintenance on the HP Designjet HD Scanners: DJ 820
MFP, DJ T1100 MFP, DJ T1120 HD MFP, DJ 4500 MFP, DJ 4500 Scanner, DJ 4520 HD
MFP, DJ T1200 HD MFP, and DJ HD Scanner.
Various scanning quality issues may appear if the scanner is not properly
calibrated. Different Scanner System Error Codes or Messages may appear as
well when scanning or running the Scanner Maintenance wizard.
All these issues can be resolved, in most of the cases, by performing a good
cleaning; erasing the Parameter Blocks and run the Scanner Maintenance.
CLEANING THE SCANNER:
1. Open the scanners cover by holding down the two lever buttons on each side
of it. Then flip the cover open.

COVER BUTTONS.jpg

2. Clean the white background using a non-abrasive liquid and a lint-free


cloth.

CLEAN WHITE BACKGROUND.jpg

3. Clean the Glass plate using a non-abrasive liquid and a lint-free cloth.

CLEAN GLASS PLATE.jpg

NOTE:Both components (Glass Plate and White Background) are consumables (not
covered under warranty) and Customer Self Replaceable (CSR) parts. If it is
required, the Glass Plate can be removed and cleaned on the back (just in case
it is very dirty on that side). If so, make sure not to drop anything inside
the scanner. The White Background can be also removed to check that it is not
bent; however, it is not necessary for cleaning purposes. Make sure not to
drop, scratch or bend the already mentioned components if they are removed.
4. Check for scratches on the White Background and Glass Plate.
NOTE:Deep scratches on the Glass Plate or White Background mean replacement of
the part as this will cause scanning quality issues or errors and messages
(when scanning or running Scanner Maintenance).
5. Clean the upper rollers (surrounding the White background) and lower
rollers (surrounding the Glass Plate) using a non-abrasive liquid and a lintfree cloth.

CLEAN ROLLERS.jpg

6. Clean the scanners surface using a non-abrasive liquid and a lint-free


cloth.

CLEAN SURFACE.jpg

7. Close the scanners cover. The lever buttons will reengage (locking sound
on every side).
RUNNING SCANNER MAINTENANCE:
1. Make sure the scanner is clean (see previous steps).
2. Make sure the lamp is ON.
NOTE:The lamp is a consumable (not covered under warranty) and a Customer Self
Replaceable (CSR) part. It has to be On for at least 1 hour before using the
scanner (scanning or running Scanner Maintenance). This is required to allow
all the internal components to properly expand with the heat coming from it,
otherwise, scanning quality issues, errors or messages (when scanning or
running Scanner Maintenance) may appear.

3. Make sure the lamp has not been on for more than 4000 hours. Check the
following path on the Panel PC:
Path: Setup/Options/System/WIDEsystem/Log/Lamp Light on.

LAMP HOURS.jpg

NOTE:4000 hours is the maximum of hours supported by HP. After this, scanning
quality issues, errors or messages (when scanning or running Scanner
Maintenance) may appear. Normally after 4000 hours or if there is not enough
light coming from the lamp, scanners will ask for the MAINTENANCE KIT #1. This
kit simply refers to the LAMP. Users only need to order the LAMP (it comes
with the AIR FILTERS). Part number is subject to change. If the lamp is not
replaced when the scanner asks for the Maintenance Kit then there is a good
chance that scanning quality issues, errors or messages (when scanning or
running Scanner Maintenance) may appear.
4. Make sure the lamp has been on for at least one hour.
5. Make sure the Calibration sheet is in good conditions (clean and without
any scratchers).

CALIBRATION SHEET.jpg

NOTE:Even if there are some scratches on the Glass Plate, White Background or
Calibration Sheet or if there is not enough light, the scanner may still be
able to scan or calibrate (Scanner Maintenance). However, if there are issues
(errors or messages) then the corresponding component needs to be replaced.
6. Make sure the scanners cover is in the lowest position.
Press ATAC key on the scanner.

ATAC.jpg

After that, press and hold the down key to decrease the height of the cover
(insertion slot) until it gets to the lowest position.
7. On the Panel PC select Setup.
8. Select Options.

SETUP.jpg

9. Select Scanning.

SCANNING.jpg

10. Select Scanner Maintenance.

SCANNER MAINTENANCE.jpg

NOTE:Another way to access the Scanner Maintenance button is by selecting the


Scanner Message Area.

SCANNER MESSAGE.jpg

A direct Scanner Maintenance button will appear:

SCANNER MAINTENANCE 3.jpg

11. Select Erase Parameter Blocks. Confirmation message will appear (select
Next).

PARAMETER BLOCKS.jpg

NOTE:Erasing the Parameter Blocks is exceptionally important before continuing


with the next steps. Unavailability to run the Scanner Maintenance due to
messages or error codes is in most cases solved by cleaning and erasing these
blocks. Some old versions of the software may not show the Erase Parameter
Blocks button, however, the option can be found by clicking on the icon on
the left top corner of the screen. A dropdown menu will appear:

ERASE PARAMETER BLOCKS 2.jpg

12. Select No if a message about restoring firmware data from file appears:

FIRMWARE.jpg

13. Select Next once the Parameter Blocks have been erased.

PARAMETERS DONE.jpg

14. Select Next to run the Scanner Maintenance by following the Wizard
(follow the onscreen steps).

NEXT AFTER EPB.jpg

IMPORTANT:If you have questions or doubts, or if more assistance is needed,


please contact your HP Representative or call HP Technical Support.
Copyright 2013 Hewlett-Packard Development Company, L.P.