Measure and

control supply
chain
performance
with metrics and
indicators

Supply Chain Balanced Scorecard

Perspective

Performance

Manufacturing

92.19%

Warehousing

82.53%

Transportation

91.74%

Customer satisfaction

64.74%

Financial performance

66.09%

Total Performance

77.63%

Scorecard includes 5 categories, 19 indicators

Help
- You can change the values in "weight" column, the value must be between 0 and 10;
"10" value means that the perspective or goal is the most valuable
- You can change the values in "Performance" column;

Strategy tree and scorecard details :

Perspective
Manufacturing

Goal

Weight
(x of 10)

Description

Manufacturing
Cycle Time

Defects Per
Million
Opportunities

92.19%
The time period from the firm planned
order until the final production is reported.

4
The total number of defects divided by the
total number of opportunities for a defect,
multiplied by 1 Million (Six Sigma
calculation).

Total Performance in group

Warehousing

200
Manufacturing

1
Inventory
Months of
Supply
Number of
Inventory Turns

82.53%

80%
The annual cost of sales divided by the
average inventory cost level.

20%
Warehousing

3
Freight cost per
unit shipped

92.19%

The total inventory units on hand divided

by the average monthly usage.

Total Performance in group

Transportation

Performance
(%)

82.53%

91.74%
Total freight costs divided by the number of
units shipped per period.

100

Claims
percentage for
freight costs

Total loss and damage claims divided by

total freight costs, multiplied by 100.
3

Truckload
capacity utilized

2 Metric is not available in trial version

80%

On time pickups

2 Metric is not available in trial version

80%

8%

Total Performance in group

Customer satisfaction

Transportation

91.74%

64.74%
The amount of order lines shipped on the
initial order (the first shipment out of the
primary warehouse) divided by the amount
total amount of lines ordered, multiplied by
100.

Order Fill Rate

90%
The number of days (hours) from the time
a shipment leaves the facility to the time it
arrives at the customer's location vs.
standard transit time quoted by the carrier
for each traffic lane.

Transit time

Backorder

1 Metric is not available in trial version

12%

On Time Line
Count

4 Metric is not available in trial version

40%

Customer Order
Promised Cycle
Time

2 Metric is not available in trial version

Total Performance in group

Financial performance
Cash to Cash
Cycle Time

Customer satisfaction

66.09%
The number of inventory days of supply
plus days of sales outstanding minus
average payment period for material.

8%
The unit sell price minus material cost
divided by material cost.

Material Value
Add

80%

COGS
percentage

2 Metric is not available in trial version

60%

Year over Year

change in COGS

3 Metric is not available in trial version

8%

EBIT percentage

1 Metric is not available in trial version

60%

SG&A
percentage

1 Metric is not available in trial version

20%

Total Performance in group

Financial performance

Total Performance in Supply Chain Balanced Scorecard

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64.74%

Balanced Scorecard Designer

66.09%

77.63%

EVALUATION VERSION
and weight values will not affect any changes of perspective
performance and total performance values
To purchase a full version, please visit
http://www.strategy2act.com/ordering_metrics.htm

Target
Values

3 [days]

14

150

1000

95%

0%

15%

40%

85 [$US]

200

5%

100%

90%

0%

85%

0%

95%

6 [days]

0%

14

8%

100%

65%

0%

14 [days]

6%

14%

130%

0%

80%

0%

11%

0%

65%

0%

0%

18%