Fellowship Status Report

Code for America is partnering with Salt Lake County to build technology solutions to improve services and strengthen the relationship between the county and its
citizens, with an aim to lower the rate at which citizens fail to appear in court, for supervision and treatment appointments in addition to lowering the recidivism rate.
To accomplish these objectives, we pursue three workstreams - build, measure, learn - to iterate quickly and ensure our decisions are data-driven and user-focused.

Phase VII - ClientComm Renement - extended

Workstream

(09/19/2016 - 10/14/2016)

Goals during this phase

Build
agile development

Finalize features to improve case manager use of ClientComm

Focus areas: direct client access, administrative improvements, refine ClientComm v.3

Measure
data-driven
decision-making

Implement metrics on usage, client journey, client success

Target use goals (by end of Fellowship):
35+% of clients per case manager communicating via ClientComm
80+% of onboarded case manager using ClientComm daily

Learn
user centered
design

Synthesis usage metrics

Catalogue client experiences with ClientComm

Week ending 09/30/2016

This week we split up to go faster. Kuan stayed in San Francisco working with Max to make more progress on integrating key
feature updates into ClientComm and Ben spent some time at Criminal Justice Services in Salt Lake City to do some user
testing with front oice sta and to get feedback of the new interface from a few users who have already been using
ClientComm. You can read more about these user testing sessions on c4a-slc.tumblr.com

A week has passed since we sent out a survey to over 860 clients who have been texting with sta at Criminal Justice
Services. The majority of the 118 who responded that texting with their case manager has been very helpful; for their success
and their relationship with their case manager. Its exciting for us to have this survey validate the work we have been doing to
help clients succeed directly from the people we have been hoping to impact. Below are a few more quotes from the survey:

It helps with remember the times and dates of each appointment

It's always nice to be able to have contact with someone you know
is there to help you remember your court date reviews.
Anything I needed, I could just text my case worker.. It was very fast
remind me what are the step then I have to make
Workstream

This weeks accomplishments

Build

Next weeks objectives

Add in logic for department phone

numbers

Measure

Create summary statistics and brief

analysis of client text survey

Perform user testing with support sta

at CJS who will use new class features
in v4 of ClientComm

Learn

Thanks as always,
Ben and Kuan, Code for America, Team Salt Lake County

Build out final interface components of

version 4 application
Sketch refined ux workflow and ui details
for v4 implementation
Start onboarding guide

Determine learning goals and questions for

follow up client survey