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ZXMW PR10 S400&S500

Digital Microwave System

Maintenance Guide
Version 2.01

ZTE CORPORATION
NO. 55, Hi-tech Road South, ShenZhen, P.R.China
Postcode: 518057
Tel: (86) 755 26771900
Fax: (86) 755 26770801
URL: http://ensupport.zte.com.cn
E-mail: support@zte.com.cn

LEGAL INFORMATION
Copyright 2010 ZTE CORPORATION.
The contents of this document are protected by copyright laws and international treaties. Any reproduction or distribution of
this document or any portion of this document, in any form by any means, without the prior written consent of ZTE CORPORATION is prohibited. Additionally, the contents of this document are protected by contractual confidentiality obligations.
All company, brand and product names are trade or service marks, or registered trade or service marks, of ZTE CORPORATION
or of their respective owners.
This document is provided as is, and all express, implied, or statutory warranties, representations or conditions are disclaimed, including without limitation any implied warranty of merchantability, fitness for a particular purpose, title or non-infringement. ZTE CORPORATION and its licensors shall not be liable for damages resulting from the use of or reliance on the
information contained herein.
ZTE CORPORATION or its licensors may have current or pending intellectual property rights or applications covering the subject
matter of this document. Except as expressly provided in any written license between ZTE CORPORATION and its licensee,
the user of this document shall not acquire any license to the subject matter herein.
ZTE CORPORATION reserves the right to upgrade or make technical change to this product without further notice.
Users may visit ZTE technical support website http://ensupport.zte.com.cn to inquire related information.
The ultimate right to interpret this product resides in ZTE CORPORATION.

Revision History
Revision No.

Revision Date

Revision Reason

R1.0

20100630

First edition

Serial Number: SJ-20100705104232-007

Contents

Preface.............................................................. I
Routine Maintenance.........................................1
Overview....................................................................... 1
Daily Maintenance .......................................................... 1
Viewing Current Alarms ............................................... 1
Viewing Current Performance Data................................ 2
Viewing History 24 Hours Performance Data ................... 3
Monthly Maintenance ...................................................... 4
Checking Power Supply of the Equipment....................... 4
Cleaning Equipment .................................................... 5
Environment Maintenance in Equipment Room................ 6
Quarterly Maintenance .................................................... 7
Checking ODU............................................................ 7
Checking Combiner..................................................... 7
Checking Antenna....................................................... 8
Checking IF Cable....................................................... 8

Troubleshooting ................................................9
Overview....................................................................... 9
General Troubleshooting Principles ................................ 9
Troubleshooting Flow .................................................. 9
Troubleshooting Operations.............................................10
Viewing Alarms .........................................................10
Viewing Logs.............................................................11
Viewing the Indicator Status .......................................12
Loopback Test ...........................................................14
Analysis of Common Faults .............................................15
The Receive Level Can Not Reach The Theoretical
Value ...............................................................15
The Radio Link is Blocked ...........................................15
Transient Interruption Occurs on the Link......................16
E1 Services Are Blocked .............................................16

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ZXMW PR10 S400&S500 Maintenance Guide

Typical Cases ................................................................16


The Receive Level Can Not Reach The Theoretical
Value ...............................................................16
The IDUs at Both Sides Report IDU/ODU Alarms ............19
The MU Board Fails to Power Up after the IDU Runs for
a While ............................................................19
One Fails to Log onto the Opposite Equipment ...............20
Service Transmission Interrupts and Radio Link Failure
Alarms are Reported ..........................................22
The Poor Contact of IF Cable Causes a Few Bit
Errors ..............................................................22
The Link is Broken .....................................................23

Figures ............................................................ 25
Tables ............................................................. 27

II

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Preface
About This Manual

Intended
Audience
What Is in This
Manual

This manual provides the guidelines and procedures that support


the routine maintenance of ZXMW PR10 S400&S500 Digital Microwave System. It introduces the maintenance items and methods during daily, monthly and quarterly maintenance, and provides
the troubleshooting flow, the analysis of common faults as well as
some typical cases for your reference

Maintenance Engineers

This manual contains the following chapters:


Chapter

Summary

Routine Maintenance

Explains the maintenance items


involved in the daily, monthly
and quarterly maintenance
of the equipment as well as
corresponding maintenance
methods

Troubleshooting

Provides the troubleshooting


methods, the analysis of common
faults, as well as some typical
cases

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ZXMW PR10 S400&S500 Maintenance Guide

This page is intentionally blank.

II

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Chapter

Routine Maintenance
Table of Contents
Overview...........................................................................
Daily Maintenance ..............................................................
Monthly Maintenance ..........................................................
Quarterly Maintenance ........................................................

1
1
4
7

Overview
The routine maintenance includes daily maintenance, monthly
maintenance and quarterly maintenance.

Daily Maintenance
Viewing Current Alarms
Prerequisites

The user has logged on to the Web CIT system.

Context

One can observe and analyze current alarms, history alarms and
notifications reported by NEs on the fault management view to find
faults or potential risks in time during the running of the network.
Then the user can locate the faults, isolate them and eliminate
them.

Steps

1. Click Fault Management on the left menu bar to expand the


menu, as shown in Figure 1.

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ZXMW PR10 S400&S500 Maintenance Guide

FIGURE 1 FAULT MANAGEMENT VIEW

2. Troubleshoot corresponding faults if critical alarms are reported.


END OF STEPS

Viewing Current Performance Data


Prerequisites

The user has logged on to the Web CIT system.

Context

One can obtain the detailed records of current performance during


the running of an NE by detecting the performance of the NE. With
the performance record, users can monitor and analyze the current
running status of the NE.

Steps

1. Choose Performance-Radio-Current on the left menu bar,


as shown in Figure 2.

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Chapter 1 Routine Maintenance

FIGURE 2 15-MINUTE PERFORMANCE

2. Observe the performance indexes of the radio interface during the latest 15 minutes on the right part of the performance
view. Exit the performance view if no abnormal performance
is found.
END OF STEPS

Viewing History 24 Hours


Performance Data
Prerequisites

The user has logged on to the Web CIT system.

Context

One can obtain the detailed records of the performance in the latest 24 hours during the running of an NE by detecting the performance of the NE. With the performance record, users can monitor and analyze the running status of the NE during the latest 24
hours.

Steps

1. Choose Performance-Radio-Interval on the left menu bar,


as shown in Figure 3.

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ZXMW PR10 S400&S500 Maintenance Guide

FIGURE 3 24-HOUR PERFORMANCE

2. Observe the performance indexes of the radio interface during the latest 24 hours on the right part of the performance
view. Exit the performance view if no abnormal performance
is found.
END OF STEPS

Monthly Maintenance
Checking Power Supply of the
Equipment
Context

Check the power supply of the equipment to ensure that the equipment can work properly and continuously. The check of power
supply includes the check before power on and the check after
power on of the equipment.

Steps

1. Before powering on the equipment, check that the voltage of


the power supply is normal with correct polarity.
2. Check that the power switch of the equipment is turned off.
3. Check and make sure that the antenna feeder is correctly connected without error.
4. Check that the rack, the antenna feeder and the lightning protector are correctly grounded.

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Chapter 1 Routine Maintenance

5. Power on the equipment as follows: Check that the power


switches of all modules are turned off. Turn on the power
switch of the power supply cabinet. Turn on the power switch
of the IDU.
6. Check the power supply of the IDU by observing the status of
the power indicator. The power indicator glowing green indicates that the IDU is properly working.
7. For S500, check the power supply of its fan module further.
After the equipment is powered on, the fan module of the IDU
automatically starts up. Put a small paper slip before the slot
of the fan module. Observe the paper slip. The fluttering paper
slip indicates that the fan module is properly running.
END OF STEPS

Cleaning Equipment
Context

Generally, communication equipment is severely polluted after


long-time running because of air pollution, severe environment
conditions in the equipment room, the running of the equipment's
air supply system, the reconstruction and decoration of the
equipment room etc. Dust, oil stain, moisture in the air, salinity,
oxidation and corrosive gas result in composite pollution on the
equipment. The purpose of cleaning the equipment is to reduce
the composite pollution on the equipment caused by the ambient
environment, which can decrease the bit error ratio, fault rate
and the failure rate of boards by improving the heat dissipation
capability of the equipment.

Steps

1. If the condition allows, you can power off the equipment, detach the boards and components from the equipment following
the specified procedure, and then fully clean each part of the
equipment.
2. If it is not allowed to power off the equipment, clean the
power-on equipment using one of the following methods
according to the pollution degree and the structure of the
equipment.
i.

Spray-wash and then wash with water column: This


method is applicable when a lot of dirt accumulated on
the equipment. Spray the cleaner on the equipment. Wait
until the cleaner infiltrates the dirt to insulate the dirt
particles and the floating dust deposits. Then fully rinse
the dirt with a column of water.

ii. Clean from top to bottom: This method is applicable to


clean light-polluted equipment.
iii. Clean from bottom to top: This method is applicable
to clean medium-polluted or heavy-polluted equipment,
which can prevent the accumulation of dirt from top to
bottom.
iv. Collect dirt at the interlayers and the bottom: This method
is applicable during the whole procedure of cleaning
power-on equipment. Insert antistatic papers into every
interlayer between shelves and above the bottom of the

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ZXMW PR10 S400&S500 Maintenance Guide

cabinet. Clean the equipment layer by layer. The dirt of


each layer accumulates on corresponding paper. After
cleaning the whole equipment, pull out all the papers.
v. Clean narrow gaps: To clean the gaps (3 mm to 5 mm)
between boards, insert the extension pipe of a special spray
gun or a hand-held spray pressure port to spray-wash the
sides of two boards.
vi. Clean boards without gaps: If there is no gap between
boards in the equipment, insert the extension pipe of a
special spray gun into the space between boards from the
gap between shelves in the cabinet or a proper space on
the rear of the cabinet. Then spray-wash the sides of the
boards in two directions.
END OF STEPS

Environment Maintenance in
Equipment Room
Context

The environment in an equipment room includes all the conditions


that influence the running of equipment in the equipment room,
e.g. temperature, humidity and dust etc. The purpose of environment maintenance in the equipment room is to reduce the opposite
influence of these conditions to prevent damage to communication
equipment.

Steps

1. Keep the equipment room clean to prevent dust accumulation.


Prepare a vacuum cleaner in the equipment room. Clean dust
in the equipment periodically as follows: use a blower to blow
away the dust on the equipment surface, and then use absolute alcohol to wash accumulated dust on the surface. It is
recommended to daub a thin layer of heat conducting silicon
grease on the components exposed in the air.
2. Take the following antistatic measures: keep a certain humidity
in the equipment door to prevent the accumulation of static
electricity, and keep good contact between the grounding cable
and the equipment.
3. Keep the temperature in the equipment room within the range
of 15 to 35 Celsius degrees. Check and make sure that the air
condition in the equipment room works properly.
4. Keep the humidity in the equipment room within the range of
20% to 80%. Take waterproof and dampproof measure in the
rainy season.
END OF STEPS

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Chapter 1 Routine Maintenance

Quarterly Maintenance
Checking ODU
Context

The purpose of inspecting the ODU is to ensure that the ODU can
work properly and well cooperate with other devices.

Steps

1. Check that the installation position and direction of the ODU's


adapter meet the requirement in the engineering design.
2. Check that the ODU's adapter is firmly fixed on the mast, meeting the wind resistance requirement.
3. For the ODU installed in a separate mode, check that the interface of the flexible waveguide flange is firmly and reliably
connected to the ODU's adapter, and make sure that the bending radius of the flexible waveguide does not exceed 90.
4. Check that the ODU is within the protection range of the lightning conductor. Make sure that the protection angle of the
antenna's lightning conductor is smaller than 45. On a high
mountain or in an area where lightning and thunder frequently
occur, the protection angle of the lightning conductor is smaller
than 30.
5. Check that the grounding cable of the ODU is correctly connected.
END OF STEPS

Checking Combiner
Context
Steps

The purpose of inspecting the combiner is to ensure that the combiner work properly and well cooperate with other devices.
1. Check that the logo of the combiner faces upwards.
2. Check that four clasps of the combiner are fixed with the antenna and four screws on them are fastened.
3. Check that the combiner is within the protection range of the
lightning conductor. Make sure that the protection angle of the
antenna's lightning conductor is smaller than 45. On a high
mountain or in an area where lightning and thunder frequently
occur, the protection angle of the lightning conductor is smaller
than 30.
END OF STEPS

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ZXMW PR10 S400&S500 Maintenance Guide

Checking Antenna
Context

The purpose of inspecting the antenna is to ensure that the antenna work properly and well cooperate with other devices.

Steps

1. Check that the installation position and direction of the antenna


meet the requirement in the engineering design.
2. Check that the antenna is correctly installed with its wide flange
facing upwards and narrow flange facing downwards.
3. Check that the logo of the antenna faces upwards.
4. Check that the antenna bracket is firmly and reliably fixed on
the mast, meeting the wind resistance requirement.
5. Check that four clasps of the antenna adapter are fastened with
the antenna.
6. Check that the antenna is within the protection range of the
lightning conductor. Make sure that the protection angle of the
antenna's lightning conductor is smaller than 45. On a high
mountain or in an area where lightning and thunder frequently
occur, the protection angle of the lightning conductor is smaller
than 30.
END OF STEPS

Checking IF Cable
Context

The purpose of checking the IF cable is to ensure that the IF cable


between equipment is properly connected with good contact.

Steps

1. Check the waterproof protection of the outdoor connector and


ground clamp of the IF cable and make sure that they are well
sealed.
2. Check that the connectors of the IF cable are not loose.
3. Check that the IF cable is not breken or twisted and its shielding
layer is not exposed.
4. Check that the bending radius of the IF cable is greater than
30 cm.
5. Check that the ground point of the IF cable complies with the
specification.
END OF STEPS

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Chapter

Troubleshooting
Table of Contents
Overview........................................................................... 9
Troubleshooting Operations.................................................10
Analysis of Common Faults .................................................15
Typical Cases ....................................................................16

Overview
General Troubleshooting Principles
The following gives the general principles of troubleshooting.

Indoor first, then outdoor; power supply first; then equipment

Near-end first, then remote-end; under-tower first, then


on-tower

Troubleshooting Flow
Figure 4 illustrates the troubleshooting flow.

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ZXMW PR10 S400&S500 Maintenance Guide

FIGURE 4 TROUBLESHOOTING FLOW

Troubleshooting Operations
Viewing Alarms
Prerequisites

10

The user has logged on to the Web CIT system.

Context

One can observe and analyze current alarms, history alarms and
notifications reported by NEs on the fault management view to find
faults or potential risks in time during the running of the network.
Then the user can locate the faults, isolate them and eliminate
them.

Steps

1. Click Fault Management on the left menu bar to expand the


menu, as shown in Figure 5.

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Chapter 2 Troubleshooting

FIGURE 5 FAULT MANAGEMENT VIEW

2. Check the alarms listed in the fault management view to find


whether there is any fault or potential risk during the running
of the network. Troubleshoot it if any fault is found.
END OF STEPS

Viewing Logs
Context

By viewing operation logs in the security management view, users


can trace the modification of system parameters, locate relevant
terminals and operators, and detect faults caused by individual
operations in time.

Caution: To use this function, you must log in as ztesh.


Steps

1. Log on to the Web CIT system, click Download Management


on the left menu bar to expand the menu, as shown in Figure
6.

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11

ZXMW PR10 S400&S500 Maintenance Guide

FIGURE 6 DOWNLOAD MANAGEMENT

2. Click sysLog.data and download the log file when prompted.


3. Check the log file and find whether the system parameters have
been modified. In this way, you can locate relevant terminals
and operators, and find faults caused by individual operations
in time.
END OF STEPS

Viewing the Indicator Status


Generally, maintenance personnel analyze the fault by observing
the status of all the indicators first when a fault occurs. By observing the status of the indicators on the panel of each board in
the rack, maintenance personnel can locate and remove the fault.
The following describes the relations between the status of the
indicators and the system status.
TABLE 1 SYSTEM INDICATOR

12

OF

S400

Indicator Status

Status Meaning

OFF

The system is power off.

Glowing green

The system works properly with


services normally transmitted.

Glowing red

Major alarms occur in the system.

Slowly blinking green

The system is starting up.

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Chapter 2 Troubleshooting

Indicator Status

Status Meaning

Slowly blinking red

The system is starting up and


some configuration error is found
in the start-up process. Or the
system software is cold booted
due to some error.

Slowly blinking yellow

Some fault occurs during the


start-up process of the system,
which does not influence the
transmission of services.

1.

Slowly blinking means that the indicator is ON for 500 ms and OFF for 500
ms alternately. Quickly blinking means taht the indicator is ON for 200 ms
and OFF for 200 ms alternately.

TABLE 2 MODEM INDICATOR

OF

S400

Indicator Status

Status Meaning

OFF

The system is power off.

Glowing green

The system works properly.

Glowing red

Alarms are reported due to some


fault.

TABLE 3 ODU INDICATOR

OF

S400

Indicator Status

Status Meaning

OFF

The ODU is not detected.

Glowing green

The ODU works properly.

Glowing red

Some fault occurs in the ODU and


alarms are reported.

Glowing yellow

The ODU is standby.

TABLE 4 SYSTEM INDICATOR

OF

S500

Indicator Status

Status Meaning

OFF

The system is power off.

Glowing green

The system works properly with


services normally transmitted.

Glowing red

Major alarms occur in the system.

Slowly blinking green

The system is starting up.

Slowly blinking red

The system is starting up and


some configuration error is found
in the start-up process. Or the

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13

ZXMW PR10 S400&S500 Maintenance Guide

Indicator Status

Status Meaning
system software is cold booted
due to some error.

Slowly blinking yellow

Some fault occurs during the


start-up process of the system,
which does not influence the
transmission of services.

1.

Slowly blinking means that the indicator is ON for 500 ms and OFF for 500
ms alternately. Quickly blinking means taht the indicator is ON for 200 ms
and OFF for 200 ms alternately.

TABLE 5 MU INDICATOR

OF

S500

Indicator Status

Status Meaning

OFF

The system is power off.

Glowing green

The MU works properly.

Glowing red

Some fault occurs in the MU and


alarms are reported.

Glowing yellow

The MU is standby.

Quickly blinking red

The modulator and the


demodulator are synchronizing
with each other.

Slowly blinking yellow

The standby modulator and the


demodulator are synchronizing
with each other.

1.

Slowly blinking means that the indicator is ON for 500 ms and OFF for 500
ms alternately. Quickly blinking means taht the indicator is ON for 200 ms
and OFF for 200 ms alternately.

TABLE 6 ODU INDICATOR

OF

S500

Indicator Status

Status Meaning

OFF

The ODU is not detected.

Glowing green

The ODU works properly.

Glowing red

Some fault occurs in the ODU and


alarms are reported.

Glowing yellow

The ODU is standby.

Loopback Test
Context

14

The loopback test is a diagnostic procedure in which a signal is


transmitted from a transmit port of an NE and returned to the NE

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Chapter 2 Troubleshooting

from a receive port. The returned signal is compared with the


transmitted signal in order to check the transmission channel.
The loopback test can be used to locate the fault point level by level
for separate communication links, and check the working status
of nodes and transmission path. It helps locate the faulty NE or
even the faulty board quickly and accurately. It also facilitates the
commissioning and debugging of equipment.
Loopback is classified into hardware loopback and software loopback. The looped signal can be an optical signal or an electrical
signal.

Analysis of Common Faults


The Receive Level Can Not Reach
The Theoretical Value
When the receive level can not reach the theoretical value, perform
the troubleshooting as follows:
1. Check the polarization of antennas at both sides.
2. Check the connectors on the path "antenna-combiner-ODUfeeder" for water penetration.
3. Calibrate the antennas.
4. Check whether some obstacle exists on the link.
5. Check whether the equipment is faulty.

The Radio Link is Blocked


When the radio link is blocked, perform the troubleshooting as
follows:
1. Check that the frequencies of the ODUs at two sites match with
each other.
2.
Check that the frequency and ID configurations at both sides
are consistent.
3. Check whether the IDU works properly by detecting the rated
DC voltage at the IF interface of the IDU. If no rated DC voltage
is detected, replace the IDU.
4. Check that the feeder and the connector of the feeder are in
good condition.
5. Check whether the installation and polarization of the antenna
and the ODU is correct.

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ZXMW PR10 S400&S500 Maintenance Guide

6. Check whether the azimuth of the antenna deviates from the


specified azimuth in the design.
7. Check whether some obstacle exists on the link.

Transient Interruption Occurs on the


Link
When transient interruption occurs on the radio link, perform the
troubleshooting as follows:
1. Check whether the equipment works properly.
2. Use a network management software or a level recorder to
check whether the transient interruption is caused by fading.
3. Check whether any interference exists.
4. Adjust and hang the antenna higher.

E1 Services Are Blocked


When E1 services are blocked, perform the troubleshooting as follows:
1. Check whether the connectors of the signal cables are well
made and firmly connected.
2. Check whether the transmit ports and the receive ports at the
equipment side and the DFF side are reversely connected.
3. Check whether the E1 cables are cross-connected. For example, the transmit port 1 is connected to the receive port 1 in
normal case. If the E1 cables are cross-connected, the receive
port 1 may be connected to the transmit port 3 or N, and so
on.
4. Check whether the equipment works properly.
5. Perform a loopback test to locate the fault.

Typical Cases
The Receive Level Can Not Reach
The Theoretical Value
Symptom

16

The radio link and the order wire are normal. But the receive level
can not reach the theoretical value anyway after tuning the antenna repeatedly.

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Chapter 2 Troubleshooting

Troubleshooting

The following describes a train of thought about the troubleshooting of this problem.
1. Calibrate the antennas.
2. Check the polarization of antennas at both sides.
3. Check the connectors on the path "antenna-combiner-ODUfeeder" for water penetration.
4. Check whether some obstacle exists on the link.
5. Check whether the equipment is faulty.

Solutions

The following describes how to solve this problem.


1. Check whether the directions of two antennas are calibrated to
their main lobes, as shown in Figure 7. If the directions are
not oriented to the main lobes, adjust the antennas in a large
range to find their main lobes. If the directions are oriented to
the main lobes already, proceed to the next step.
FIGURE 7 ADJUSTING

THE

DIRECTIONS

OF

ANTENNAS

2. Check whether the polarization of the antennas at two sides is


consistent, and whether the polarization of the ODU and corresponding antenna is consistent, as shown in Figure 8.

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ZXMW PR10 S400&S500 Maintenance Guide

FIGURE 8 CHECKING

THE

POLARIZATION

OF

ODU

3. Check whether some water penetrates in the feeder as shown


in Figure 9.
FIGURE 9 CHECKING

THE

ANTENNA FEEDER

4. Draw a cross-sectional view of the transmission path with the


reference to a 1:50000 map, and analyze whether obstacles
exist on the path, as shown in Figure 10. If some obstacle
is found, hang the antenna higher or change the transmission
route.
FIGURE 10 ANALYSIS

OF THE

CROSS-SECTIONAL DRAWING

5. Check whether the equipment is faulty. Check whether the


power of the ODU decreases. If the power is not enough, replace the ODU.

18

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Chapter 2 Troubleshooting

The IDUs at Both Sides Report


IDU/ODU Alarms
Symptom

It is found in the network management system that the BTS of a


site lose connection. And the indicators of the IDUs at both sites
indicates the occurrence of alarms.

Troubleshooting

The following describes a train of thought about the troubleshooting of this problem.
1. Check that the frequencies of the ODUs at two sites match with
each other.
2. Check the IF output interface of each IDU and find whether a
rated DC voltage is detected.
3. Check the transmit power of the ODU.
4. Check whether the radio link is influenced by some interference.

Solutions

The following describes how to solve this problem.


1. Check whether the configured frequency of the ODU exceeds
the frequency range of the ODU's sub-band.
2. Check the IF output interface of the IDU and find whether a
rated DC voltage is detected.

Note:
Be sure to power off the IDU before disconnecting its IF cable.
Avoid short-circuiting the cable core and the shielding layer
while measuring the voltage, which may damage the equipment.
3. Check the transmit power of the ODU.
4. Check whether the link is influenced by some interference.
Power off the ODU that has a link with normal receive level.
Check whether the receive level at the opposite side is normal.
If it is allowed to adjust the frequency on site, reconfigure the
frequency.

The MU Board Fails to Power Up


after the IDU Runs for a While
Symptom

The MU board fails to power up after the IDU configured with 1+1
protection runs for a while. The indicators on the panel of the MU
board are OFF.

Troubleshooting

The following describes a train of thought about the troubleshooting of this problem.
1. Check the connectors of the power supply.

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ZXMW PR10 S400&S500 Maintenance Guide

2. Check the connectors of the IF cable.


3. Check the fuse of the equipment.
4. Check whether the MU board is damaged.
5. Check whether the fault is caused by the ODU.
Solutions

The following describes how to solve this problem.


1. Check the connectors of the power supply and make sure that
the input voltage is normal.
2. Check the connectors of the IF cable for short circuits.
3. Check the fuse of the equipment.
4. Check whether the MU board is damaged. In the 1+1 protection mode, the standby MU board (B) works normally. It is
allowed to replace the standby MU board (B) with the active
MU board (A) on site although it may cause interruption. Observe whether the link is normal.
5. Check whether the fault is caused by the ODU.

One Fails to Log onto the Opposite


Equipment

20

Symptom

One fails to log on to the opposite equipment through the network


management system. And it fails to ping the IDU of the opposite
equipment on the computer where the network management system is installed. Check the IDU of the local end. The receive level
and transmit level are normal without service interruption. Query
alarms in the fault management view of the Web CIT system and
radio link alarms are found.

Troubleshooting

Figure 11 depicts a train of thought about troubleshooting the link


failure.

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Chapter 2 Troubleshooting

FIGURE 11 TROUBLESHOOTING FLOW

OF

LOGON FAILURE

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ZXMW PR10 S400&S500 Maintenance Guide

Solutions

The following describes how to solve this problem.


1. Check that the RJ45 connectors of the cables between two IDUs
are fixed and firmly connected.
2. Check that the IP address of the PC and the IP address of the
local IDU are in the same network segment.
3. Check that the two IDUs work in mode 1 (L2).
4. Check that the two IDUsIP addresses at Q interface are in the
same network segment.
5. Check that the network management bandwidth of the two
IDUs are the same.
6. Check that the MAC addresses of the two IDUs are different.
7. Eliminate the fault.

Service Transmission Interrupts


and Radio Link Failure Alarms are
Reported
Symptom
Troubleshooting
Solutions

The transmission of services interrupts. The system reports the


alarms of the active MU board and radio link failure alarms.
Check whether the active MU board works properly.
The following describes how to solve this problem.
1. Enable the standby MU board as the active one. The service
transmission recovers with alarms disappearing. We can conclude that the original active MU board is faulty.
2. Replace the original active MU board.
3. Switch the MU board to the active one. The fault is removed.

The Poor Contact of IF Cable Causes


a Few Bit Errors
Symptom

A small amount of bit errors occur irregularly on the microwave


link of some hop.

Troubleshooting

The following describes a train of thought about the troubleshooting of this problem.
1. Check whether some interference exists in the area where the
microwave hop is located. If yes, adjust the hanging height of
the antennas or modify the frequency.
2. Check whether the connectors of the IF cable are loose. If yes,
make new connectors and install them to the IF cable. Then
connect the IF cable again.

Solutions

22

The following describes how to solve this problem.

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Chapter 2 Troubleshooting

1. Modify the frequency of the equipment in this segment or


power off the opposite equipment. Then check whether some
interference exists in this segment by observing the receive
level of the local equipment.
2. Check whether the connectors of the IF cable are in good contact and whether they are loose.
3. Make new connectors and install then to the IF cable. Connect
the IF cable again to remove the fault.

The Link is Broken


Symptom

The microwave link of a hop is broken for a short time, and even
broken for a long time sometimes.

Troubleshooting

Figure 12 depicts a train of thought about troubleshooting the link


failure.
FIGURE 12 FLOW

Solutions

OF

TROUBLESHOOTING LINK FAILURE

The following describes how to solve this problem.


1. Check whether some newly-constructed buildings obstruct the
sight between two sites of the hop.
2. Change the transmission route to solve the problem because
it is unable to hang the antennas higher.

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23

ZXMW PR10 S400&S500 Maintenance Guide

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Figures

Figure 1 Fault Management View .......................................... 2


Figure 2 15-Minute Performance ........................................... 3
Figure 3 24-Hour Performance.............................................. 4
Figure 4 Troubleshooting Flow .............................................10
Figure 5 Fault Management View .........................................11
Figure 6 Download Management ..........................................12
Figure 7 Adjusting the Directions of Antennas........................17
Figure 8 Checking the Polarization of ODU ............................18
Figure 9 Checking the Antenna Feeder..................................18
Figure 10 Analysis of the Cross-Sectional Drawing .................18
Figure 11 Troubleshooting Flow of Logon Failure ....................21
Figure 12 Flow of Troubleshooting Link Failure .......................23

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ZXMW PR10 S400&S500 Maintenance Guide

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Tables

Table 1 SYSTEM Indicator of S400 .......................................12


Table 2 MODEM Indicator of S400 ........................................13
Table 3 ODU Indicator of S400 ............................................13
Table 4 SYSTEM Indicator of S500 .......................................13
Table 5 MU Indicator of S500 ..............................................14
Table 6 ODU Indicator of S500 ............................................14

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