A Sample Computer Repair Business Plan Template

10/7/2016
ASampleComputerRepairBusinessPlanTemplate|ProfitableVenture.com
A Sample Computer Repair Business Plan Template

Areyouaboutstartingacomputerrepairbusiness?IfYES,hereisacompletesamplecomputer
repairbusinessplantemplate&feasibilitystudyyoucanuseforFREE.
Okay,sowehaveconsideredalltherequirementsforstartingacomputerrepairbusiness.Wealsotookit
furtherbyanalyzinganddraftingasamplecomputerrepairservicemarketingplantemplatebackedupby
actionableguerrillamarketingideasforcomputerrepaircompanies.Soletsproceedtothebusiness
planningsection.
Why Start a Computer Repair Business?

Areyouthepersoneveryonecallswhentheyhaveacomputerproblem?Haveyouconsideredgettingpaid
forfixingnearfatalerrorsandturningyourcomputerprowessintoabusiness?Accordingarecentreport,
salesofcomputerservicesareexpectedtoexceed$47billionthisyearintheU.S.alone,withcomputer
repairleadingtheway.
Almostallsmallbusinessesandhomeofficesusecomputersanddependonthemtobeworkingproperly.
Theydonthavetheskills,thetimeorthedesiretodotheirowncomputerservice,repairandupgrades,and
thatputsacomputerphysicianrightinthemiddleofoneofthefastestgrowingindustriesintheworld.
Companiesincomputerrepairindustryareinvolvedinrepairingandmaintainingoneormoreofthefollowing:
consumerelectronicequipment,computers,officemachines,communicationequipmentandotherelectronic
andprecisionequipmentitemsthatarenotsoldnew.Establishmentsinthisindustryrepairitemsincluding
microscopes,radarandsonarequipment,televisions,stereos,videorecorders,computers,photocopying
machines,communicationsequipment,scientificinstrumentsandmedicalequipment.
Ifyouarelookingtobuildacomputerrepairsbusiness,thenitbecomesreallyvitalthatyoudrawupa
businessplan.Oneoftheimportanceofdrawingupabusinessplanisthefactthatyouwillberequiredto
haveafullgraspknowledgeofhowyouwanttodriveyourmarketingtoall,theamountthatyouwanttostart
businesswith,howyouplantoraisethemoney,andawholelotofotherinformation.
Hereisasamplecomputerrepairsbusinessthatyoumaywanttousetodraftoutyours
A Sample Computer Repair Business Plan Template

ComputerRepairIndustryOverview
TheComputerRepairServicesindustryisanopenindustry,hencealowlevelofmarketshare
concentration.Eventhoughlargemultiserviceagenciesoperateintheindustry,revenueisalsospread
amongthousandsofsmallfirmsandfreelancers.
Asamatteroffact,nosinglecomputerrepaircompanycanaccountformorethan5.0percentofthetotal
revenuegeneratedintheindustry.Thisisthereasonwhysmallercomputerrepairbusinessaccountsfora
largepercentoftheplayersinthecomputerrepairservicesindustry.
ComputershaveexplodedthroughoutAmericaandtheworldoverthepast30yearsfrom2,000units
shippedin1960to900,000in1980to7millionin1990toover15millionperyearby2003toover65million
perquarterin2015.Withthisrapidgrowththerehasbeenacorrespondingincreaseintheneedforcomputer
services.
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Asof2010therewereover550,000peopleemployedinthemaintenanceandrepairsectorintheUnited
States,andemploymentisexpectedtogrowthrough2018.Morethan70%ofthosepeopleworkinsmall
businessesoflessthan5peopleanother20%workforcompanieswithlessthan20people.
Whilepreviouslytheindustryhadbeenprimarilyfocusedonfixingandupgradingbusinesscomputers,most
ofthecompaniesnowdomorethanjustmaintenanceandrepair.Overthecourseofthe1990s,repair
serviceswereabletocopewithmorereliableandcheapercomputershurtingbusinessbyreplacing
componentsinsteadofrepairingthem,usingnewdiagnostictools,andofferingotherservicessuchas
disasterrecoveryandvirusprotection.
Theindustryisstilldominatedbyoriginalequipmentmanufacturers(OEMs),whicharecompaniesthatwill
visitacustomertorepairorreplacethesameproductsthattheymake.Inrecentyears,largechainslike
BestBuywiththeirGeekSquadhaveopeneduprepairarmspoweredbytheirnamerecognitionandhuge
marketingbudget,theyimmediatelybecameaformidablecompetitorforanycomputerrepairbusiness.In
addition,withcomputerscheaperthanever,somepeoplehavetendedtoreplacetheircomputersentirely
ratherthanbothertohavethemrepaired.
StatisticshasitthattheComputerRepairindustryintheUnitedStatesofAmericaisworth$22bn,withan
estimatedgrowthrateof1.2percent.Thereareabout60,131registeredcomputerrepairandmaintenance
businessesintheUnitedStatesandtheyareresponsibleforemployingabout147,293people.
TheComputerRepairServicesindustryhasexperienceddeclineinthelast5years.Ofcoursethe
increasingaffordabilityofcomputershasencouragedconsumersandbusinessestopurchasenewproducts
ratherthanreplacetheirexistingandwornoutcomputers,andbusinessesandconsumerstypicallyhave
decidedtopurchasemoreadvancedproductsandscrapdamagedoroutdatedgoods.
Inthenext5years,theindustrywillcontinuedeclining,althoughataslowerrate.New,technologically
complexproductswillmakewayforincreasedrepairdemand.However,theindustrywillstillsufferfrom
decliningtrends,aselectronicsandcomputerproductscontinuetodecreaseinprice.
Nodoubteverybodywillquiteagreethatthecomputerrepairservicesindustryhascometostayandof
courseitisoneindustrythatplayskeyrolesnotonlyinthebusinessworld,butalsoinalmostalltheaspect
ofwhatgoesaroundinourworldtodayaslongascomputersareinvolvedandwouldneedtoberepaired,
servicedorinstalled.
Overandabove,thecomputerrepairserviceindustryisveryopentoanyaspiringentrepreneurwhohas
acquiredtherequiredtrainings,skillsandperhapsprofessionalcertificationstostarthisorherowncomputer
repairbusinessandofcoursemakegoodmoneyfromtheindustry.
Computer Repair Business Plan Executive Summary

ZEDPlusTechnologies,LLCisaU.Sbasedandstandardcomputerrepaircompany.Wehavebeenable
tosecureastandardandwellpositionedofficefacilityinacentralbusinessdistrictinLosAngeles
California.Weareacomputerrepaircompanythatissettocompeteinthehighlycompetitivecomputer
repairservicesindustrynotonlyinLosAngelesCalifornia,butalsothroughouttheUnitedStatesmarket.
ZEDPlusTechnologies,LLCwillofferallaspectofcomputerrepairservicessuchascomputerrepair,
computercloning,computermaintenance,andeverythingthatrelatestocomputerhardwareetal.Our
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businessgoalistobecomeoneofthecomputerrepaircompanyintheUnitedStatesandwewillmakesure
thatwedoallwecantocompetefavorablywithleadersintheindustryincludingcomputermanufacturing
companiesthatarealsointocomputerrepairs.
Ourworkersaregoingtobeselectedfromapoolofcertifiedandhighlyexperiencedwebcomputerrepair
engineersandtechniciansinandaroundLosAngelesCaliforniaandalsofromanypartoftheUnited
StatesofAmericaasthebusinessgrows.Wewillmakesurethatwetakeallthemembersofourworkforce
throughtherequiredtrainingsthatwillpositionthemtomeettheexpectationofthecompanyandtocompete
withleadingcomputerrepaircompaniesintheUnitedStatesandthroughouttheglobe.
AtZEDPlusTechnologies,LLC,ourclientsbestinterestwillalwayscomefirst,andeverythingwedowill
beguidedbyourvaluesandprofessionalethics.Wewillensurethatweholdourselvesaccountabletothe
higheststandardsbymeetingourclientsneedspreciselyandcompletely.Wewillcultivateaworking
environmentthatprovidesahuman,sustainableapproachtoearningaliving,andlivinginourworld,forall
ourpartners,employeesandforourclients.
ZEDPlusTechnologies,LLCisfoundedbyEngr.MalcomXavi,acomputerengineerperexcellencewho
graduatedwithfromIllinoisInstituteofTechnology(B.Engr.ComputerEngineering)andhisfriendand
businesspartnerformanyyearsFredHolloway(B.Sc.BusinessManagement).Theyhaveacombine
experiencethatcanhelpthembuildZEDPlusTechnologies,LLCtofavorablycompetewithotherleading
computerrepairbusinessesintheUnitedStatesofAmerica.
OurProductandServices
ZEDPlusTechnologies,LLCwasestablishedwiththeaimofmaximizingprofitsinthecomputerrepair
servicesindustry.WewanttocompetefavorablywiththeleadingcomputerrepaircompaniesintheUnited
Stateswhichiswhywehavebutinplaceacompetentqualityassuranceteamthatwillensurethatevery
repaircarriedoutorrelatedservicesrenderedmeetandevensurpassourcustomersexpectations.
WewillworkhardtoensurethatZEDPlusTechnologies,LLCisnotjustacceptedinLosAngeles
CaliforniabutalsoinothercitiesintheUnitedStatesofAmerica.
Ourproductsandservicesarelistedbelow
GeneralComputerHardwareRepairsandMaintenanceservices(AllBrands)
ComputerInstallations
ComputerCloning/Computerupgrading
Networking
Repairinghealthrelatedequipmentsuchasdentalandsurgicalequipment
Virusremoval
Datarecovery
ComputerandAccessoriesSalesandSupply
Computerrelatedadvisoryandconsultingservices
Othercomputerrepairandinstallationrelatedservices
OurVisionStatement
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Ourvisionistoestablishastandardandworldclasscomputerrepaircompanywhoseservicesandbrand
willnotonlybeacceptedinLosAngelesCaliforniabutalsoinothercitiesintheUnitedStatesofAmerica.
OurMissionStatement
Ourmissionistoprovideprofessionalcomputerrepairservicesandotherrelatedservicesthatwillassist
businesses,individualsandnonprofitorganizationsinensuringthattheircomputersarealwaysingood
shapetohelpthemcarryouttheirbusiness.Wewanttobuildacomputerrepaircompanythatcanfavorably
competewithotherleadingbrandsinthecomputerrepairservicesindustry.
OurBusinessStructure
ZEDPlusTechnologies,LLC,isacomputerrepaircompanythatintendstartingsmallinLosAngeles,but
hopetogrowbiginordertocompetefavorablywithleadingcomputerrepaircompaniesintheindustryboth
intheUnitedStatesandonaglobalstage.Weareawareoftheimportanceofbuildingasolidbusiness
structurethatcansupportthepictureofthekindofworldclassbusinesswewanttoown.Thisiswhyweare
committedtoonlyhirethebesthandswithinourareaofoperations.
AtZEDPlusTechnologies,LLC,wewillensurethatwehirepeoplethatarequalified,hardworking,
creative,customercentricandarereadytoworktohelpusbuildaprosperousbusinessthatwillbenefitall
thestakeholders(theowners,workforce,andcustomers).Asamatteroffact,profitsharingarrangement
willbemadeavailabletoallourseniormanagementstaffanditwillbebasedontheirperformancefora
periodoffiveyearsormoreasagreedbytheboardoftrusteesofthecompany.
Inviewoftheabove,wehavedecidedtohirequalifiedandcompetenthandstooccupythefollowing
positions
ChiefExecutiveOfficer
Head,TechnicalServices
HumanResourcesandAdminManager
SalesandMarketingExecutive
Accountant
ComputerRepairandMaintenanceEngineersandTechnicians(10)
ClientServiceExecutive
RolesandResponsibilities
ChiefExecutiveOfficerCEO:
Increasesmanagementseffectivenessbyrecruiting,selecting,orienting,training,coaching,
counseling,anddiscipliningmanagerscommunicatingvalues,strategies,andobjectivesassigning
accountabilitiesplanning,monitoring,andappraisingjobresultsdevelopingincentivesdevelopinga
climateforofferinginformationandopinionsprovidingeducationalopportunities.
Responsibleforprovidingdirectionforthebusiness
Creates,communicates,andimplementstheorganizationsvision,mission,andoveralldirectioni.e.
leadingthedevelopmentandimplementationoftheoverallorganizationsstrategy.
Responsibleforsigningchecksanddocumentsonbehalfofthecompany
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Evaluatesthesuccessoftheorganization
Head,TechnicalServices:
Servesasprojectmanageroftheorganizationworksdirectlywithemployees
Developsstrategicplanbystudyingtechnologicalandfinancialopportunitiespresentingassumptions
recommendingobjectives.
Accomplishessubsidiaryobjectivesbyestablishingplans,budgets,andresultsmeasurements
allocatingresourcesreviewingprogressmakingmidcoursecorrections.
Coordinateseffortsbyestablishingprocurement,production,marketing,field,andtechnicalservices
policiesandpracticescoordinatingactionswithcorporatestaff.
Buildscompanyimagebycollaboratingwithcustomers,government,communityorganizations,and
employeesenforcingethicalbusinesspractices.
Maintainsqualityservicebyestablishingandenforcingorganizationstandards.
Maintainsprofessionalandtechnicalknowledgebyattendingeducationalworkshopsreviewing
professionalpublicationsestablishingpersonalnetworksbenchmarkingstateoftheartpractices
participatinginprofessionalsocieties.
Makescertainthatthetechnicaldepartmentperformefficiently,coordinateemployeeefforts,and
facilitatecommunicationsbetweenmanagementandcomputerrepairsandmaintenanceengineersand
technicians
Ensuresthattheorganizationworkinlinewithinternationalbestpractices.
HumanResourcesandAdminManager
ResponsibleforoverseeingthesmoothrunningofHRandadministrativetasksfortheorganization
Definesjobpositionsforrecruitmentandmanaginginterviewingprocess
Carriesoutstaffinductionfornewteammembers
Responsiblefortraining,evaluationandassessmentofemployees
Responsibleforarrangingtravel,meetingsandappointments
Overseesthesmoothrunningofthedailyofficeandfactoryactivities.
SalesandMarketingManager
Managesexternalresearchandcoordinatealltheinternalsourcesofinformationtoretainthe
organizationsbestcustomersandattractnewones
Modelsdemographicinformationandanalyzethevolumesoftransactionaldatageneratedbycustomer
Identifiesdevelopmentopportunitiesfollowsupondevelopmentleadsandcontactsparticipatesinthe
structuringandfinancingofprojectsassuresthecompletionofdevelopmentprojects.
Writeswinningproposaldocuments,negotiatefeesandratesinlinewithorganizationspolicy
Responsibleforhandlingbusinessresearch,marketsurveysandfeasibilitystudiesforclients
Responsibleforsupervisingimplementation,advocateforthecustomersneeds,andcommunicate
withclients
Develops,executesandevaluatesnewplansforexpandingincreasesales
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Createsnewmarketscumbusinessesfortheorganization
Empowersandmotivatesthesalesteamtomeetandsurpassagreedtargets
Accountant/Cashier:
Responsibleforpreparingfinancialreports,budgets,andfinancialstatementsfortheorganization
Providesmanagementswithfinancialanalyses,developmentbudgets,andaccountingreports
analyzesfinancialfeasibilityforthemostcomplexproposedprojectsconductsmarketresearchto
forecasttrendsandbusinessconditions.
Responsibleforfinancialforecastingandrisksanalysis.
Performscashmanagement,generalledgeraccounting,andfinancialreportingforoneormore
properties.
Responsiblefordevelopingandmanagingfinancialsystemsandpolicies
Responsibleforadministeringpayrolls
Ensurescompliancewithtaxationlegislation
HandlesallfinancialtransactionsforZEDPlusTechnologies,LLC
ServesasinternalauditorforZEDPlusTechnologies,LLC.
ComputerRepairandMaintenanceEngineers(2)andTechnicians(8)
Responsibleforgeneralcomputerrepairsandmaintenanceservices(AllBrands)
Carriesoutcomputerinstallationservicesforclients
Responsibleforcarryingoutcomputercloning
ResponsibleforhandlingNetworkingofcomputersystem
ResponsibleforhandlingVirusremovalDatarecovery
Handlescomputerandaccessoriessalesandsupplyfortheorganization
HandlesothercomputerrepairandinstallationrelatedservicesasassignedbytheHead,Technical
Services.
ClientServiceExecutive
Welcomesclientsandpotentialclientsbygreetingtheminpersonoronthetelephoneansweringor
directinginquiries.
Ensuresthatallcontactswithclients(email,walkIncenter,SMSorphone)providestheclientwitha
personalizedcustomerserviceexperienceofthehighestlevel
Throughinteractionwithclientsonthephone,useseveryopportunitytobuildclientsinterestinthe
companysproductsandservices
Managesadministrativedutiesassignedbythecreativedirectorinaneffectiveandtimelymanner
Consistentlystaysabreastofanynewinformationontheorganizationsproducts,promotional
campaignsetc.toensureaccurateandhelpfulinformationissuppliedtoclientswhentheymake
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enquiries
Computer Repair Business Plan SWOT Analysis

Weknowtheimportanceofbeingacquaintedwithourstrengthsandweaknessesandassuch,ZEDPlus
Technologies,LLCemployedtheservicesofacoreprofessionalintheareaofbusinessconsultingand
structuringtoassistourorganizationinbuildingawellstructuredcomputerrepairbusinessthatcan
favorablycompeteinthehighlycompetitivecomputerrepairserviceindustryintheUnitedStatesandthe
worldatlarge.
Partofwhattheteamofbusinessconsultantdidwastoworkwiththemanagementofourorganizationin
conductingacomprehensiveSWOTanalysisforZEDPlusTechnologies,LLC.
HereisasummaryfromtheresultoftheSWOTanalysisthatwasconductedonbehalfofZEDPlus
Technologies,LLC
Strength:
Ourcorestrengthliesinthepowerofourteamourworkforce.Wehaveateamofcertifiedandhighlytrained
andexperiencecomputerrepairengineersandtechnicians,ateamwithexcellentqualificationsand
experienceinvariousnicheareasinthecomputerrepairserviceindustry.Asidefromthesynergythatexists
inourcarefullyselectedworkforce,ourserviceswillbeguidedbybestpracticesintheindustry.
Weakness:
AsanewwebcomputerrepaircompanyinLosAngelesCalifornia,itmighttakesometimeforour
organizationtobreakintothemarketandgainacceptanceespeciallyfromtopprofileclientsinthealready
saturatedandhighlycompetitivecomputerrepairservicesindustrythatisperhapsourmajorweakness.
Anotherweaknessisthatwemaynothavetherequiredcashtopumpintopromotingourbusinesstheway
wewouldwantto.
Opportunities:
Nodoubt,theopportunitiesinthecomputerrepairservicesindustryismassiveconsideringthenumberof
individualsandcorporateorganizationswhoownscomputersandwhosebusinessesdependson
computers.Asacomputerrepaircompany,wearereadytotakeadvantageofanyopportunitythatis
availableintheindustry.
Threat:
Justlikeanyotherbusiness,oneofthemajorthreatsthatwearelikelygoingtobefacedwithiseconomic
downturn.Itisafactthateconomicdownturnaffectspurchasing/spendingpower.Anotherthreatthatmay
likelyconfrontusisthearrivalofanewcomputerrepaircompanyinsamelocationwhereourtargetmarket
existandwhomaywanttoadoptsamebusinessmodellikeus.
Computer Repair Business Plan MARKET ANALYSIS

MarketTrends
Modernizationandtechnologyhasmadetheuseofcomputerinoursocietyalifesublime.Mostofour
activitiesarenowdoneonlineusingcomputers.Evenourlittlekidsarebeingtaughthowimportanta
computerisandhowtousethem.
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TheextenttowhichtheInternetandcomputerhastakenoverourworldisapuresignthateverycomputer
literateneedstheservicesofacomputerrepairerwhenhis/hercomputermalfunctionsbeithardwareor
software.Peopleofallclasses,sizesandagerangingfromthebusinessclassdowntothefetusinthe
womb(forscansetc.)needsacomputerrepairertobeabletoattendtothisdeviceknownasacomputer
thathastakenoverourdaytodayactivities.
TheverynatureoftheComputerRepairindustry,withitsextraordinaryrateoftechnologicaldevelopment,
createsaconstantneedforbusinessesskilledinupdatingandadvisingcustomersoncomputerrelated
issues.Witheveryindividualarmedwithacomputerandwithalmostallvaluableinformationinourdailylives
beingstoredinthecomputer,thecomputersellingbusinessisboomingandwiththisboomingcomesaneed
forrepairersbyusers.
Everybodywithacomputerknowsthatmomentofpanicwhentheharddrivecrashesandforthe
businesspeople,itusuallyhappenswhentheyrestaringintotheeyeofadeadline.Theneedforcomputer
physiciansisgrowingeverydayandmorepeopleareVenturingintothisfield,makingitacompetitiveand
goalorientedindustry.
Lastly,thecomputerrepairservicesindustrywillcontinuetoevolveduetotheadvancementofcomputer
technologyandsoftwareapplicationsdesignsetal.
OurTargetMarket
BeforestartingourcomputerrepairbusinessinLosAngelesCalifornia,weconductedamarketsurvey
andfeasibilitystudiesandwearecertainthatthereisawiderangeofbothcorporateandindividualclients
whocannotsuccessfullyruntheirbusinesseswithouttheservicesofcomputerrepaircompanies.
Inviewofthat,wehavecreatedstrategiesthatwillenableusreachouttovariouscorporateorganizations
andindividualwhoweknowcantaffordtodowithoutourservices.Belowisalistofthepeopleand
organizationsthatwehavespecificallymarketourproductsandservicesto
Banks,InsuranceCompaniesandotherrelatedFinancialInstitutions
BlueChipsCompanies
CorporateOrganizations
ManufacturersandDistributors
RealEstateOwners,Developers,andContractors
ResearchandDevelopmentCompanies
TheGovernment(PublicSector)
Schools(HighSchools,CollegesandUniversities)
Hotels
Celebrities,Politicians,PublicFiguresandPublicSpeakers
SportOrganizations
ReligiousOrganizations
PoliticalParties
TelevisionStations
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PrintingPress(PublishingHouses)andAuthors
BrandingandAdvertisingagencies
Individualsandhouseholdswhoowncomputers
EntrepreneursandStartUps
OurCompetitiveAdvantage
Survivinginthebusinessworldasacomputerrepaircompanyrequiresmorethanyourexpertise,knowing
howtodeliverstandardrepairsandmaintenancebutalsohowtonetworkwithkeypeoplethatmatters
decisionmakersthatcandecidewhowillgetacomputersupply,installation,repair,networkingand
maintenancecontract.
Withoutashadowofdoubt,thereareloadsofbigtimeinvestors(ComputerManufacturingCompanies),that
haveastakeinthecomputerrepairservicesindustrybutonethingiscertain,thereisroombigenoughto
accommodateboththebigcomputerrepaircompaniesandthesmallcomputerrepaircompanies.
Whatsmallercomputerrepaircompaniesneedtodotosurviveintheindustryistoconcentrateonproviding
computerrepair,maintenanceandinstallationservicestohouseholds,individuals,estates,communities,
schools,hospitalsandhotelsetalbeforebiddingforbigcomputersupply,installation,repair,networkingand
maintenancecontractsfromcorporationsandgovernmentagencies.
Wearequiteawarethattobehighlycompetitiveinthecomputerrepairservicesindustrymeansthatyouare
notonlyexpectedtobeabletodeliverconsistentandhighlyreliablecomputersupply,installation,repair,
networkingandmaintenancejobs,butyoumustbeabletomeetsettargets.Noonewouldwanttocontinue
tohireyourservicesifdontalwaysmeetupwiththetargetdateofcompletionofprojects.
Ourcompetitiveadvantageliesinthepowerofourteamourworkforce.Wehaveateamofcertifiedand
highlytrainedandexperiencecomputerrepairengineersandtechnicians,ateamwithexcellentqualifications
andexperienceinvariousnicheareasinthecomputerrepairserviceindustry.Asidefromthesynergythat
existsinourcarefullyselectedworkforce,ourserviceswillbeguidedbybestpracticesintheindustry.
Lastly,allouremployeeswillbewelltakencareof,andtheirwelfarepackagewillbeamongthebestwithin
ourcategory(startupscomputerrepairbusinessesintheUnitedStates)intheindustry.Itwillenablethemto
bemorethanwillingtobuildthebusinesswithusandhelpdeliveroursetgoalsandachieveallourbusiness
aimsandobjectives.
Computer Repair Business Plan SALES AND MARKETING STRATEGY

Wearemindfulofthefactthatthereisstiffercompetitioninthecomputerrepairservicesindustryhencewe
havebeenabletohiresomeofthebestmarketingexpertstohandleoursalesandmarketing.
Oursalesandmarketingteamwillberecruitedbasedontheirvastexperienceinthecomputerrepair
servicesindustryandtheywillbetrainedonaregularbasissoastobewellequippedtomeettheirtargets
andtheoverallbusinessgoalofZEDPlusTechnologies,LLC.
OurcorporategoalistogrowZEDPlusTechnologies,LLCtobecomeoneofthetop10computerrepair
servicesbrandsintheUnitedStatesofAmericawhichiswhywehavemappedoutstrategythatwillhelpus
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takeadvantageoftheavailablemarketandgrowtobecomeamajorforcetoreckonwithnotonlyinLos
AngelesCaliforniabutalsoinothercitiesintheUnitedStatesofAmerica.
ZEDPlusTechnologies,LLCissettomakeuseofthefollowingmarketingandsalesstrategiestoattract
clients
Introduceourcomputerrepaircompanybysendingintroductorylettersalongsideourbrochureto
individuals,corporateorganizations,religiousorganizationsandkeystakeholders.
Promptnessinbiddingforcomputersupply,installation,repair,networkingandmaintenancecontract
fromthegovernmentandothercooperateorganizations
Advertiseourbusinessinrelevantbusinessmagazines,newspapers,TVstations,andradiostation.
Listourbusinessonyellowpagesads(localdirectories)
Attendrelevantinternationalandlocalexpos,seminars,andbusinessfairsetal
Createdifferentpackagesfordifferentcategoryofclientsinordertoworkwiththeirbudgetsandstill
deliverexcellentservices
Leverageontheinternettopromoteourbusiness
Engagedirectmarketingapproach
Encouragewordofmouthmarketingfromloyalandsatisfiedclients
SourcesofIncome
ZEDPlusTechnologies,LLCisestablishedwiththeaimofmaximizingprofitsinthecomputerrepair
servicesindustryandwearegoingtogoallthewaytoensurethatwedoallittakestomeetandsurpassthe
expectationsofallourclients.
ZEDPlusTechnologies,LLCwillgenerateincomebyofferingthefollowingcomputerrepairrelated
services
GeneralComputerHardwareRepairsandMaintenanceservices(AllBrands)
ComputerInstallations
ComputerSystemNetworking
Virusremoval
Datarecovery
ComputerandAccessoriesSalesandSupply
Othercomputerrepairandinstallationrelatedservices
SalesForecast
Onethingiscertaintherewouldalwaysbecorporateorganizationandindividualwhowouldneedthe
servicesofcomputerrepaircompanies.
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Wearewellpositionedtotakeontheavailablemarketincomputerrepairservicesindustryandwearequite
optimisticthatwewillmeetoursettargetofgeneratingenoughincome/profitsfromthefirstsixmonthof
operationsandgrowourcomputerrepaircompanytoenviableheights.
Wehavebeenabletocriticallyexaminethecomputerrepairmarketandwehaveanalyzedourchancesin
theindustryandwehavebeenabletocomeupwiththefollowingsalesforecast.Thesalesprojectionis
basedoninformationgatheredonthefieldandsomeassumptionsthatarepeculiartosimilarstartupsinLos
AngelesCalifornia.
BelowisthesalesprojectionforZEDPlusTechnologies,LLC,itisbasedonthelocationofourbusiness
andofcoursethewiderangeofourservicesandtargetmarket
FirstYear:$350,000
SecondYear:$750,000
ThirdYear:$1,200,000
N.B:Thisprojectionisdonebasedonwhatisobtainableintheindustryandwiththeassumptionthatthere
wontbeanymajoreconomicmeltdownandtherewontbeanymajorcompetitorofferingsamecomputer
repairservicesaswedowithinsamelocation.Pleasenotethattheaboveprojectionmightbelowerandat
thesametimeitmightbehigher.
OurPricingStrategy
AtZEDPlusTechnologies,LLCwewillkeepthepricesofourservicesbelowtheaveragemarketratefor
allofourcustomersbykeepingouroverheadlowandbycollectingpaymentinadvancefromcorporate
organizationswhowouldhireourservices.Inaddition,wewillalsoofferspecialdiscountedratestoallour
customersatregularintervals.
Weareawarethattherearesomeoneoffjobsorgovernmentcontractslikecomputersupply,installation,
repair,networkingandmaintenancewhicharealwayslucrative,sowewillensurethatweabidebythe
pricingmodelthatisexpectedfromcontractorsororganizationsthatbidforsuchcontracts.
PaymentOptions
AtZEDPlusTechnologies,LLC,ourpaymentpolicywillbeallinclusivebecausewearequiteawarethat
differentpeoplepreferdifferentpaymentoptionsasitsuitsthem.Herearethepaymentoptionsthatwewill
makeavailabletoourclients
Paymentbyviabanktransfer
Paymentviaonlinebanktransfer
Paymentviacheck
Paymentviabankdraft
Paymentviamobilemoney
Paymentwithcash
Inviewoftheabove,wehavechosenbankingplatformsthatwillhelpusachieveourplanswithlittleorno
itches.
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Computer Repair Business Plan Publicity and Advertising Strategy

Thereisnobusinessthatdoesnotneedrigorousmarketingtoosurvivethecompetitivebusinessterrain.As
such,wehavebeenabletoworkwithourinhousebrandandpublicityconsultantstohelpusmapout
publicityandadvertisingstrategiesthatwillhelpuswalkourwayintotheheartofourtargetmarket.
Wearesettobecomethenumberonechoiceforbothcorporateclientsandindividualclientsinthewholeof
theUnitedStatesandbeyondwhichiswhywehavemadeprovisionsforeffectivepublicityand
advertisementofourcomputerrepairandmaintenancecompany.
BelowaretheplatformsweintendtoleverageontopromoteandadvertiseZEDplusTechnologies,LLC
Placeadvertsonbothprint(newspapersandmagazines)andelectronicmediaplatforms
Sponsorrelevantcommunitybasedevents/programs
LeverageontheinternetandsocialmediaplatformslikeInstagram,Facebook,twitter,YouTube,
Google+etaltopromoteourservices
InstallourBillBoardsonstrategiclocationsallaroundLosAngelesCalifornia
Engageinroadshowfromtimetotimeintargetedneighborhoods
Distributeourfliersandhandbillsintargetareas
ContactcorporateorganizationsbycallingthemupandinformingthemofZEDPlusTechnologies,
LLCandtheservicesweoffer
Listourcomputerrepairandmaintenancecompanyinlocaldirectories/yellowpages
Advertiseourcomputerrepairandmaintenancecompanyinourofficialwebsiteandemploystrategies
thatwillhelpuspulltraffictothesite.
Ensurethatallourstaffmemberswearourbrandedshirtsandallourvehiclesarewellbrandedwith
ourcompanylogoetal.
Computer Repair Business Plan Financial Projections and Costing

Itisnotokaytoputallplansongroundtoflywithwithouthavingafinancialandcostingprojection.We
believeinitandthatiswhywehavedrawnaplanupinthisregard.Insettingupanybusiness,theamount
orcostwilldependontheapproachandscaleyouwanttoundertake.Ifyouintendtogobigbyrentinga
place,thenyouwouldneedagoodamountofcapitalasyouwouldneedtoensurethatyouremployeesare
welltakencareof,andthatyourfacilityisconduciveenoughforworkerstobecreativeandproductive.
Thismeansthatthestartupcaneitherbeloworhighdependingonyourgoals,visionandaspirationsfor
yourbusiness.
Thetoolsandequipmentthatwillbeusedarenearlythesamecosteverywhere,andanydifferenceinprices
wouldbeminimalandcanbeoverlooked.Asforthedetailedcostanalysisforstartingastandardcomputer
repairandmaintenancecompanyitmightdifferinothercountriesduetothevalueoftheirmoney.However,
thisiswhatitwouldcostustosetupZEDPlusTechnologies,LLCintheUnitedofAmerica
BusinessincorporatingfeesintheUnitedStatesofAmericawillcost$750.
ThebudgetforLiabilityinsurance,permitsandlicensewillcost$3,500
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10/7/2016
Acquiringanofficespaceorwarehousethatwillaccommodatethenumberofemployeesforatleast6
months(ReConstructionofthefacilityinclusive)willcost$100,000.
Theamountrequiredtopurchasetheneededtoolboxandrepairequipment$25,000
Equippingtheoffice(computers,printers,projectors,markers,servers/internetfacility,furniture,
telephones,filingcabinets,andelectronics)willcost$30,000
Amountrequiredtopurchasetheneededsoftwareapplications$3,500
LaunchinganofficialWebsitewillcost$500
Amountneedtopaybillsandstaffmembersforatleast2to3months$70,000
AdditionalExpendituresuchasBusinesscards,Signage,AdvertsandPromotionswillcost$5,000
Goingbythereportfromthemarketresearchandfeasibilitystudiesconducted,wewillneedabouttwo
hundredandfiftythousand(350,000)U.S.dollarstosuccessfullysetupamediumscalebutstandard
computerrepairandmaintenancecompanyintheUnitedStatesofAmerica.
GeneratingFunding/StartupCapitalforZEDplusTechnologies,LLC
Thereareseveralwaysthroughwhichpeoplegeneratefundsfortheirbusiness.Wehaveidentifiedthe
variouswaysthatweplantosourcemoneyfrom.ZEDPlusTechnologies,LLCisabusinessthatwillbe
ownedandmanagedbyEngr.MalcomXaviandhisfriendandbusinesspartnerformanyyearsFred
Holloway.Theyarethesolefinancialofthebusinesswhichiswhytheydecidedtorestrictthesourcingof
thestartupcapitalforthebusinesstojustthreemajorsources.
Thesearetheareasweintendgeneratingourstartupcapital
Generatepartofthestartupcapitalfrompersonalsavingsandsaleofhisstocks
Generatepartofthestartupcapitalfromfriendsandotherextendedfamilymembers
Generatealargerchunkofthestartupcapitalfromthebank(loanfacility).
N.B:Wehavebeenabletogenerateabout$150,000(Personalsavings$120,000andsoftloanfromfamily
members$30,000)andweareatthefinalstagesofobtainingaloanfacilityof$200,000fromourbank.All
thepapersanddocumenthasbeendulysignedandsubmitted,theloanhasbeenapprovedandanymoment
fromnowouraccountwillbecredited.
Computer Repair BUSINESS GROWTH: Sustainability and Expansion Strategy

Weareawareoftheimportanceofgrowingslowingbutsurelyinthefaceofallodds,andthatisoneofthe
reasonswhywehavegottohaveasustainabilityandexpansionstrategyinplacefromtheoutsetof
commencingourbusiness.Thefutureofabusinessliesinthenumbersofloyalcustomersthattheyhave
thecapacityandcompetenceoftheemployees,theirinvestmentstrategyandthebusinessstructure.Ifallof
thesefactorsaremissingfromabusiness(company),thenitwontbetoolongbeforethebusinessclose
shop.
OneofourmajorgoalsofstartingZEDPlusTechnologies,LLCistobuildabusinessthatwillsurviveoffits
owncashflowwithouttheneedforinjectingfinancefromexternalsourcesoncethebusinessisofficially
running.Weknowthatoneofthewaysofgainingapprovalandwinningcustomersoveristoofferour
computerrepairandmaintenanceservicesalittlebitcheaperthanwhatisobtainableinthemarketandwe
arewellpreparedtosurviveonlowerprofitmarginforawhile.
13/14
10/7/2016
ZEDPlusTechnologies,LLCwillmakesurethattherightfoundation,structuresandprocessesareputin
placetoensurethatourstaffwelfarearewelltakenof.Ourcompanyscorporatecultureisdesignedtodrive
ourbusinesstogreaterheightsandtrainingandretrainingofourworkforceisatthetopburner.
Asamatteroffact,profitsharingarrangementwillbemadeavailabletoallourmanagementstaffanditwill
bebasedontheirperformanceforaperiodofthreeyearsormore.Weknowthatifthatisputinplace,we
willbeabletosuccessfullyhireandretainthebesthandswecangetintheindustrytheywillbemore
committedtohelpusbuildthebusinessofourdreams.
CheckList/Milestone
BusinessNameAvailabilityCheck:Completed
BusinessIncorporation:Completed
OpeningofCorporateBankAccountsvariousbanksintheUnitedStates:Completed
OpeningOnlinePaymentPlatforms:Completed
ApplicationandObtainingTaxPayersID:InProgress
Securingastandardofficefacilityforourstudio:Completed
Applicationforbusinesslicenseandpermit:Completed
PurchaseofAllformofInsurancefortheBusiness:Completed
ConductingFeasibilityStudies:Completed
Generatingpartofthestartupcapitalfromthefounders:Completed
WritingofBusinessPlan:Completed
DraftingofEmployeesHandbook:Completed
DraftingofContractDocuments:InProgress
DesignofLogoforthebusiness:Completed
Securetrademarkforourproducts:InProgress
GraphicDesignsandPrintingofPackagingMarketing/PromotionalMaterials:Completed
Recruitmentofemployees:InProgress
PurchaseoftheNeededfurniture,officeequipment,softwareapplications,electronicappliancesand
facilityfacelift:Inprogress
CreatingOfficialWebsiteforthebusiness:InProgress
CreatingAwarenessforthebusiness:InProgress
HealthandSafetyandFireSafetyArrangement:InProgress
Establishingbusinessrelationshipwithvendorsandkeyplayersinvariousindustries:InProgress
14/14

A Sample Computer Repair Business Plan Template

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