BA

Data Domain
Overview
Collects storage statistics and autosupport data from a Data Domain OS which is used in conjunction with
outputs from Backup Quickscripts to identify high change rate clients and provide a comprehensive data
backup overview.

Requirements
The system running Mitrend Scanner requires:
Windows Vista / Windows Server 2008 or later.
Microsoft .NET 4.5 Download Installer Here.
Targeted System Requirements:
Must be running an instance of Data Domain OS
Provided credentials must have SE permissions
To collect AutoSupport files, the target system must have shared its ddvar directory by running the
following command:
cifs add /ddvar *

Validate the Value

EMC SEs and Partners will also receive the EMC Data Domain Validate the Value presentation, which
summarizes the impact of Data Domain's data protection benefits.

Instructions
1. Download the latest version of the Mitrend Scanner application.
2. Rename it from MitrendScanner.renameToExe to MitrendScanner.exe and open the executable.
3. Select the Data Domain scan type.
4. Enter the hostname of the target Data Domain system.
5. Verify that the "/ddvar" directory has been shared via CIFS and is accessible from the current
machine.
In a Windows File Explorer window, type "\\HOSTNAME\ddvar" (replacing "HOSTNAME" with
the hostname of the target system).
If Windows is unable to find the directory, run the following command on the Data Domain
system: cifs add /ddvar *
6. Enter credentials with administrative rights on that Data Domain system.
7. Click ADD to add the target to the list.
8. Open the Options Menu and verify that the connection port is correct.
NOTE: The default is port 22, but this is often changed for security reasons. If you do not
know the configured SSH connection port for your Data Domain system, contact your

System Administrator.
9. Click NEXT,then verify the information on the page is correct.
10. Click BEGIN SCAN.
11. Once the scan completes, click CONTINUE.
12. On the Upload page, you may either upload the results as a draft, or export the data for a manual
upload.
13. Uploading as a draft will push all of the scan data to app.mitrend.com, but leave the assessment as
a DRAFT. To complete the assessment, you must:
A. Run the system specific Backup Quickscripts against each backup server which uses the
scanned Data Domain server. Add the resulting output files to a ZIP.
B. Via a web browser, navigate to app.mitrend.com and login.
C. Navigate to the "History" tab
D. On the bottom of the page, press on the DRAFT button. This will list all of your assessments
in a 'draft' stage, open your Data Domain assessment for editing.
E. Under the "What will you be assessing today?" section, select the BACKUP subsection and
choose the item which corresponds to the backup quickscript that was run earlier.
F. Add the ZIP file containing the results from running Backup Quickscripts.
G. Once all results have been added, click "Submit your assessment"

Troubleshooting
DATA DOMAIN COMMAND FAILURE
1. Using the terminal of your choice, connect to the target machine using the same credentials that
were provided to Scanner.
2. Run the following command:
system show serialno
3. Select and copy the serialnumber (the string of numbers and letters after the ":"
4. Run the following command, replacing SERIALNO with the serial number copied in the previous step:
priv set se password SERIALNO
If the above command provides an output similar to "This command is not available for this user" then you
will need to use a different set of credentials.

Help and Support

If you have any difficulties or questions, contact us at support@mitrend.com.