JIM WOOLLEY

Allen, Texas 75013 linkedin.com/in/jimwoolleyfdic 972-898-4326 woolley044@gmail.com

Drawing from 20+ years of sales, operations and project leadership success in banking/financial services.
8-TIME FDIC STAR AWARD WINNER based on exemplary performance in project management, asset management,
training and consumer protection; oversaw $10M+ real estate portfolio, including sales and marketing strategies.
COLLABORATIVE RELATIONSHIP BUILDER who liaises confidently among internal business units, vendors, and
external industry experts to meet revenue, growth, and efficiency objectives.
CUSTOMER-FOCUSED & METRICS-ORIENTED MANAGER known for transforming underperforming operations
into top-ranked, efficient revenue generators that deliver loan, deposit, and customer satisfaction increases.
MOTIVATED TEAM DIRECTOR who nurtures budding leaders through hands-on training in areas such as sales,
customer service, compliance, and risk management.
Multi-location Sales & Operations Management
Lending, Underwriting, and Mortgages
Real Estate Asset Management and Disposition
Merchant Services
Customer Service and Satisfaction

Regulatory Compliance
AML, BSA, RESPA, and OFAC
Project Management
Fraud Investigation
Training, Coaching & Team Leadership

PERFORMANCE HIGHLIGHTS
REAL ESTATE ASSET MANAGEMENT | Discovered and lowered number of un-deeded FDIC properties from 900+
to less than 20 by reviewing title searches, surveys and appraisals ensuring proper recording of deeds.
PROJECT LEADERSHIP | Directed project to securely dispose of private bank data on customers after identifying
3,500+ failing bank branches that contained un-inspected hardware and documentation; deployed and oversaw 50
FDIC associates over 3-month period in scrutinizing and eliminating these items.
OPERATIONS MANAGEMENT | Received BBVAs Gold Club Award in 2009 and led 3 branch operations to rank #4
out of 700 in sales/service production and P&L management.
REVENUE GENERATION & CUSTOMER SATISFACTION | Achieved 20% deposit and 30% loan growth, as well as
95% customer satisfaction ratings at multiple Bank of America locations by establishing clear staff performance
standards, setting strategic sales goals, and encouraging world-class customer service.

CAREER HISTORY
FDIC, Dallas, Texas 2010 to 2016

Resolutions & Receiverships, REO and Fixed Assets Manager, Division Training Manager
Supervisory Responsibility: 5 direct reports
Appointed to spearhead 25+ pre- and post-bank failure projects involving commercial/residential properties, consumer
protection, and other bank assets. Safeguarded private customer data through developing chain of custody process
and procedure for properties. Built and maintained $10M+ portfolio of commercial and residential properties.

Amplified efficiencies in FDICs handling of bank failure assignments by 30% and strengthened quality control
of bank assets via writing policy and procedures and directing training simulations.
Elevated sales price versus appraised value of 30+ commercial properties from 71% to 87%. Worked with
buyers and commercial lenders on environmental issues and resolutions.
Overcame resistance to sale of Florida car dealership property while increasing appraised value by $50K and
sales price by 40% through influencing buyer to pay for solution to overcome lender concerns regarding
propertys environmental issues.
Yielded 17% revenue increase to insurance fund via driving sale of fixed assets as part of package deal with
bank-owned real estate and lowered expenses by 84% through avoiding auctioning.
Fortified vendor relationships by strategically managing expenses, clear statements of work, vendor
inspections, and complaints resolution.

JIM WOOLLEY Page 2 of 2 972-898-4326 woolley044@gmail.com

BBVA COMPASS, Dallas, Texas 2005 to 2009

Associate Vice President/Banking Center Manager

Supervisory Responsibility: 30 direct reports
Hired to fuel growth of top-level branches through profit and loss revenue and strategic management of $150M in
deposits and $90M in outstanding loans across multiple locations. Optimized operations at up to 5 bank locations by
training associates, developing sales opportunities, ensuring compliance, and maintaining customer satisfaction.

Called on to lead multiple branch locations based on exemplary managerial skills and commitment to customer
satisfaction; met individually with staff to ensure clear performance expectations and stretch goals.
- Propelled 200% increase in cross-selling of bank products by introducing new sales training.
- Increased small business and commercial lending by 21% (with average size loan of $600K).
- Elevated customer satisfaction scores from 92% to 97% via quick problem resolution, effective lobby
management, and encouraging staff to focus on personalized service.
Boosted merchant services activations by 62% through encouraging contact with new target customers, such
as dentists, salons, and restaurants.
- Delivered $750K in annual revenues via securing contract to provide banking services for group of 50 salons.
Championed 25% increase in product sales by revamping customer referral program between commercial
bank and investments.
Prevented substantial fraudulent activity and diminished losses by 33% through controlling audits on
operations, BSA/AML, OFAC, and RESPA.

CITIGROUP, Dallas, Texas 2004 to 2005

Risk and Review Auditor

Designated as field auditor traveling across 6 states to assess loan files, vaults, wire/ACH transactions, and
compliance. Produced and submitted audit reports to local executives and location managers for review. Coformulated corrective action plans based on ratings to correct issues and expedite future audits.

Raised compliance ratings by 42% on any subsequent 4- or 5-rated locations.

Designated by supervisor to rate audit packages of other field auditors, as part of their performance ratings.
Appointed to lead onsite training with branch associates on audit procedures, cash flow analysis, and credit
report trends, in addition to BSA and AML red flags.

BANK OF AMERICA, Dallas, Texas 1997 to 2003

Associate Vice President/Banking Center Manager

Supervisory Responsibility: up to 20 direct reports
Challenged to drive success of up to 5 standalone branch locations and up to 3 instore locations; oversaw staff
training, sales development, compliance review, underwriting, and customer service.

Mentored, inspired and cultivated multiple associates who advanced to market-level executive, district
manager, region manager, operations manager, and branch manager roles.
Augmented lending business at instore locations via shifting focus from solely individual customers to businesses
like homebuilders and contractors; solidified 4 new loans per month valued at $35K in monthly revenues.
Won Presidents Club Award for outstanding and consistent results in annual deposit growth, loan growth,
investment revenues, customer satisfaction, and employee development. Ranked in top 10 nationwide.
Assumed leadership of and transformed underperforming Dallas branch by evaluating and restructuring
employee base, along with implementing training focused on untapped business areas.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Business Administration in Marketing: Texas Tech University, Lubbock, Texas

Certified Risk & Compliance Management Professional (CRCMP), International Association of Risk & Compliance
Six Sigma Certification
Training: Cohen Brown Financial Sales, Contract Oversight Management, Deposit Insurance Claims