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Professional Summary

Having 3+years of extensive experience in SFDC.

Experience in administration, customization and configuration, Support.
Core strengths in Salesforce CRM, APEX, Triggers and Visualforce.
Extensive experience on multiple SFDC projects as Administrator and Support
Expertise in activities related to SFDC, setup, Configuration, Administration,
Data Migration.
Experience in Creating Roles, Profiles, Email Services, Page Layouts.
Experience in configuring the Territory Management for an Organization.
Designed objects and implemented various advanced fields like Pick list, Custom
Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval
Processes for automated alerts, field updates, and Email generation according to
application requirements.
Proficient in Data Migration from Traditional Applications to SFDC using Data
Loader Utility.
Implemented security and sharing rules at object, field, and record level for
different users at different levels of organization. Also created various profiles
and configured the permissions based on the organizational hierarchy.
Hands- on experience in SQL, SOQL and SOSL.
Experience in Case Management and configuration Email to case management.
Created an executive dashboard to display Open, closed Cases in SFDC.
Experience in preparing Test Strategy, creating Test Plans, Test Cases, Test
Scripts and Test Reports for Manual and automated testing for various business
Ability to adapt quickly to challenges and changing environment.

Master of Computer Application (M.C.A) from JNTUH University.
Work Experience:
Working as Software Engineering Sr.Analyst at Accenture Services Pvt Ltd,
Bangalore, from March 2015 to till date.
Working as Salesforce support specialist at VM Ware software India
Pvt Ltd, Bangalore, from October2012 to Mar 2015.

Technical Skills Salesforce Customizations like
Workflow Rules, Record Type, Role Hierarchy, Validation Rules,
Custom objects and Page Layouts, Apex, Triggers, Visualforce
GUI and Tools:
Apex Data Loader
Certifications: Salesforce Certified Developer (401)

Professional Experience:
Project #1
Accenture India Pvt Ltd March 2015 till date
Project: Pharma Modernization
Client: Cardinal Health
Role: Application Pharma Developer
Description: Cardinal Health offers cost-efficient pharmaceuticals. Whether its
time-sensitive radiopharmaceuticals, specialty pharmaceuticals, newly launched
generics, or over- the-counter medicines. Cardinal health products meet the many
diverse needs of providers. With their vast distribution network, they are able to
deliver products to more than 100,000 providers nationwide, each and every day.
Worked as enhancement team-member and performed the role of SFDC
Developer in the organization.
Currently I am working on Visual force pages with using different components
Creating Relationships using standard and custom objects.
Creating Test classes for apex classes and triggers.
I worked on Triggers.
I worked requirement Gathering.
I worked in Requirement Analysis.
I am working on Custom settings.
Worked on various SFDC standard objects like Accounts, Contacts, Cases,
Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports
and Dashboards.
Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship
data model, validation rules, Workflow Rules, Auto-Response Rules, Page
layouts, Components, Visual Force Pages to suit to the needs of the
Customized page layouts for Opportunity, Contacts, and Accounts depending
upon user roles, and groups.
Defined lookup and master-detail relationships on the objects and created
junction objects to establish connectivity among objects.

I worked in Migrating data form One Sand box to another Sandbox

Project #2
VM Ware, Inc. October 2012 March 2015
Project: VM Star Support
Role: Business Support Specialist I
Client: VMware, Inc.

Experience in the Case Management, Working on cases to resolve the

issues facing the end customers, internal users and Partners.
Experience in PRM (Partner Relationship Management), Content
Management (widgets, Landing pages), Libraries and Public Groups
sharing rules & resolving Partner central issues.
Configuration & Customization the application.
Created workflows where required for implementing the proposed
Created roles, profiles, users, sharing rules as per requirement.
Data migration using Apex Data Loader.
Involved in territory re-alignment.
Involved in Change Requests and found the Root Cause Analysis for
that CRs.
Involved in XR2Rprocess to deactivate the Exit Users.
Drive the requirements of the systems necessary to support the
program and the enhancements to the infrastructure that is built to
support SFA / PRM.
Understands Sales processes well enough to provide a quality
assurance check of program automation system deliverable and has a
point of view of best practices and solutions across functions.
Conduct regularly scheduled meetings with key managers of the
business for the purpose of reviewing progress as well as identifying
new process needs.
Acts as primary liaison between Partner Operation and IT Team.
Develop the metrics and track those metrics back to the business
requirements of the project deployment.
Being a primary contact for all Sales Force Automation / Partner issues,
inquiries, and all matters related to the VM Star Application worldwide.
The core responsibility is to assist with the day-to-day activities to
support the Business Application Support team.
Responsible for the delivery of weekly and monthly Scheduled Reports
based on the requirements of Management.

Creating on Monthly and Quarterly Metrics/Dashboards on the process

to Management.
Testing of Upgraded Applications.
Documentation of the Process Flow.