CHAMBER CERTIFICATION ASSESSMENT SERVICES LIMITED

TRAINING BROCHURE 2015

For the last 20 years, Chamber Certification Assessment Services Limited has been
providing highly professional, quality training services to a range of industries across the
United Kingdom.
Creating an engaging yet relaxed environment, CCAS aim to excel delegate learning by
promoting modern teaching techniques in highly prestigious venues.
For bookings, further information and latest course updates, visit www.ccas.org.uk.
01543 509533
training@ccas.org.uk

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ISO 9001:2015
UPDATE SEMINAR
Every organisations approach to the changes will
be different, meet our experts in person to
understand the best approach for you.

HALF DAY 9am - 12.30pm

COURSE INTRODUCTION
With the ISO 9001:2015 Standard scheduled
to be released in September 2015, CCAS will
be delivering a series of half day seminars at
various locations across the United Kingdom.
Aiming to firstly explain the reason for
change, the key differences between ISO
9001:2008 & ISO 9001:2015 and to provide
the guidance and confidence need to achieve
certification to the new Standard.

WHO SHOULD ATTEND

Those who need to become aware of the
changes to the standard and the impacts that
they will bring. Directors, top management
and personnel whose organisations currently
have or are building towards implementing a
quality management system in accordance
with ISO 9001:2015.

A 10% discount applies to CCAS registered

customers.
You can guarantee your place on this highly
valuable seminar by visiting
www.ccas.org.uk and completing our online
booking form.

COURSE CONTENT PROGRAMME

Why the standard is due to change
The time frame for the launch of
ISO 9001:2015
Annex SL - the new framework behind
ISO 9001
An in depth review of the changes that
ISO 9001:2015 will bring

The certification bodies approach to

assessing organisations management
systems to the new standard.

ON COMPLETION
On completion, all attendees will:
Have a greater understanding of the
differences between ISO 9001:2008 and
the ISO 9001:2015 standard
Gain knowledge of how the changes will
affect their own management system,
manuals and procedures
Be able to make amendments to existing
systems to achieve ISO 9001:2015.

Chamber Certification Assessment Services Limited Training Brochure 2015

QMS FOUNDATION
IRCA APPROVED / REGISTERED
1 DAY

COURSE INTRODUCTION
Gain a good understanding of ISO 9001 with
our QMS (Quality Management Systems)
Foundation Training Course.
This course is an IRCA (International Register
of Certificated Auditors) certificated course in
the origin and Development of the current
Standards, the fundamentals and benefits of
quality and the role of management.

WHO SHOULD ATTEND - PRIOR KNOWLEDGE

COURSE CONTENT PROGRAMME

The course gives a detailed introduction to
the requirements of the International
Standard ISO 9001:2008 and the related
Quality Standards ISO 9000:2005 and ISO
9004:2009; the structuring of a Quality
Management System using the Process
Approach and the benefits in terms of
reduced costs and improved efficiency,
from the implementation of a system.

ON COMPLETION

The course is intended for all levels of

personnel who are requiring an
understanding or who will become a quality
practitioner and proving significant for those
who will attend the Internal QMS Auditor and
Lead Auditor Training Courses.

By the end of the course, it is expected

that delegates will understand:

No previous knowledge of Quality Assurance

or Quality Management is necessary; as the
course starts from basic definitions of quality,
quality assurance, quality management and
explains the development and requirements
of Quality Standards up to the current issue
of the International Standard ISO 9000:2005
Series including BS EN ISO 9001:2008.

The Origins and Development of Quality

Quality Management Systems -

Purposes, Creation and Implementation

Quality Assurance Definitions and

Expectations
Standards

Objectives of a Quality Management

System

Requirements of the current Standard

The Role of Management
Quality Costs - Failure, Appraisal,

Prevention

Continual Quality Improvement and

Future Development.

I certainly enjoyed the course,

thought the tutor was great and it
helped me gain a better
understanding. Also what a venue,
beautiful.
Delegate Feedback

If taken consecutively with the IRCA QMS

Internal Auditor course, a 74.00
discount is applied!

Chamber Certification Assessment Services Limited Training Brochure 2015

QMS INTERNAL
AUDITOR
IRCA APPROVED / REGISTERED
2 DAY

COURSE INTRODUCTION
This is an advanced course for those wishing
to gain an in-depth understanding of the
auditing skills required for effective internal
auditing of managements systems. Our expert
tutors' have combined a series of auditing
techniques to help build student confidence
and knowledge.
The course addresses the ISO 9000:2000
series of standards, but the skills acquired
are also applicable to auditing of
Environmental Management Systems.

WHO SHOULD ATTEND - PRIOR KNOWLEDGE

Personnel wishing to gain an insight into
auditing practice, those who will or currently
have responsibilities for auditing the Quality
Management System or for those who are
planning to attend the IRCA QMS Lead
Auditor Training Course.
Participants should have attended the IRCA
QMS Foundation Course Q1 or be able to
demonstrate knowledge of the ISO
9000:2005 series of standards including ISO
9001:2008 to an equivalent level acceptable
to IRCA.

I thoroughly enjoyed both courses,

I think this was down to the tutors
relaxed attitude that filtered
through to the participants.
Delegate Feedback

COURSE CONTENT - PROGRAMME

Extensive practical exercises and videos,
including two "live" audits are an
important feature of this course.

Audit planning and preparation

Internal audit live
Finalising the audit
Reporting and Distribution of Review/
Audit Findings and Follow-up
Management Review / System Review.

ON COMPLETION
By the end of the course it is expected
that successful delegates will be able to:
Explain the purpose and structure of

ISO 9001:2008

Explain with reference to the Plan, Do,

Check, Act (PDCA) cycle and the Model

of a process based Quality Management
System
Describe the responsibilities of an
internal auditor and describe the role of
internal audit in the maintenance and
improvement of management systems
Plan and prepare for an internal audit
Gather objective evidence through
observation, interview and sampling of
documents and records
Write factual audit reports that help to
improve the effectiveness of the
management system
Suggest ways in which the effectiveness
of corrective action might be verified.

Chamber Certification Assessment Services Limited Training Brochure 2015

QMS LEAD AUDITOR

IRCA APPROVED / REGISTERED
5 DAY

COURSE INTRODUCTION
Develop the skills, knowledge and confidence
needed to carry out 1st, 2nd and 3rd party
audits.
Registered by IRCA as providing training for
individuals in accordance with the IRCA
Scheme for Registration of Auditors of
Quality Management Systems seeking to
operate with independent assessment bodies
and satisfies the IRCA/IATCA requirements
for Auditor/Lead Auditor Training to ISO
9001:2008.

WHO SHOULD ATTEND - PRIOR KNOWLEDGE

Those anxious to qualify as external auditors
and anyone seeking a detailed understanding
of Quality Management Systems to ISO
9001:2008 Standard and their
implementation.
Students should have prior knowledge of:
The Plan, Do, Check, Act (PDCA) cycle
The relationship between quality

management and customer satisfaction

Commonly used quality management

terms and definitions

The 8 Quality Principles as given in ISO

9000

The process approach

The Model of a Process Based Quality

Management System, the structure and

content of ISO 9001.

The above knowledge can be obtained by

attending the Foundation Course which is
providing pivotal, prior to attending the Lead
Auditor Course.

COURSE CONTENT PROGRAMME

Delegates are coached in the philosophy,
structure and implementation of Quality
Management Systems, the requirements of
ISO 9001:2008, along with reference to
ISO 9000:2005 including the guidance
document for improvement and managing
for sustained success, ISO 9004:2009 and
the techniques for auditing such systems.
Case-studies are examined in relation to
audit findings as the basis for developing
report-writing skills. Videos, role plays and
practical exercises are used to enhance the
knowledge and techniques involved in
undertaking audits.

ON COMPLETION
By the end of the course it is expected that
successful delegates will be able to:
Describe the responsibilities and the role
of a Lead Auditor
Plan and prepare for a 1st, 2nd and 3rd
party audit
Conduct an effective and professional
audit
Gather objective evidence
Report on the effectiveness of the
management system
Follow up a quality management system
audit in accordance with ISO 19011 &
ISO 17021.

Thoroughly enjoyed the course and I

would recommend it to anyone, the
instructor was second to none
(excellent) equally was the venue.
Delegate Feedback

Chamber Certification Assessment Services Limited Training Brochure 2015

EMS FOUNDATION
ISO 14001 ENVIRONMENTAL
1 DAY

COURSE INTRODUCTION
The aim of this one day course is to provide
delegates with a good understanding of ISO
14001 environmental management systems
(EMS) the ISO 14001 standard and the
benefits an organisation can derive from the
operation of an effective environmental
management system.
Improve your organisations reputation with
its clients by committing to improving your
knowledge, understanding and the effects
that it has on the environment.

WHO SHOULD ATTEND - PRIOR KNOWLEDGE

Managers and staff wanting to gain a better
understanding of EMS and ISO 14001, the
benefits operating a certified environmental
management system and the resource
implications of firstly implementing and then
maintaining an EMS to the ISO 14001
standard.
No previous knowledge of Environmental
Management Systems or ISO 14001 is
required as the course starts from the very
basics, up to the current issue of the
International Standard ISO 14001:2004.

Thank you to CCAS for

an interesting and wellpresented course.
Delegate Feedback

COURSE CONTENT PROGRAMME

The course gives a detailed introduction to
the requirements of the International
Standard ISO 14001:2004, the overview of
ISO 14001 along with the benefits and
impacts a business can have on the
environment therefore its reputation.
Using practical and visual exercises,
training is enhanced for students to learn
the foundations of environmental
management systems.

ON COMPLETION
By the end of the course it is expected that
successful delegates will understand:
The ISO 14001 Standard
Environmental issues and impacts of an

organisation
Resource implications
Integration with other systems e.g. ISO

9001

Benefits of a certified EMS

Role of management.

Chamber Certification Assessment Services Limited Training Brochure 2015

EMS INTERNAL
AUDITOR
ISO 14001 ENVIRONMENTAL
1 DAY

COURSE INTRODUCTION
To provide formal training in how to carry
out internal audits of an ISO 14001 certified
environmental management system (EMS)
and is based around the ISO auditing
standard 19011.

COURSE CONTENT PROGRAMME

The requirements of ISO 14001
Audit planning
Conducting the audit
Audit reporting
Typical non-conformances
Typical areas for improvement.

WHO SHOULD ATTEND - PRIOR KNOWLEDGE

Individuals tasked or looking to conduct
audits of their organisations environmental
management system.
Those thinking of attending should have
some knowledge of environmental
management systems, ISO 14001:2004;
which can be gained by attending the ISO
14001 EMS Foundation Course.

Great teacher, pupils on

course were a pleasure to
be with.
Delegate Feedback

ON COMPLETION
By the end of the course it is expected
that successful delegates will be able to:

Describe the responsibilities of an

internal auditor and describe the role
of internal audit in the maintenance
and improvement of management
systems

Plan and prepare for an internal audit

Gather objective evidence through

observation, interview and sampling of
documents and records

Write factual audit reports that help to

improve the effectiveness of the
management system.

Chamber Certification Assessment Services Limited Training Brochure 2015

Chamber Certification Assessment Services Limited

Established 1994

20 MORSTON COURT, CANNOCK, STAFFORDSHIRE, WS11 8JB

Chamber Certification Assessment Services Limited Training Brochure 2015