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ASAP91 SAP Implementation

ASAP91

R/3 System Release 46B 24.12.2001

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ASAP91 SAP Implementation

ASAP91
SAP Implementation
SAP AG 1999

R/3 System
Release 4.6B
February 2000
Material nr.: 50036747

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Copyright

Copyright 2000 SAP AG. All rights reserved.


Neither this training manual nor any part thereof may
be copied or reproduced in any form or by any means,
or translated into another language, without the prior
consent of SAP AG. The information contained in this
document is subject to change and supplement without prior
notice.
All rights reserved.

SAP AG 1999

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ASAP Curriculum
Level 3

Level 2

ASAP92
Tools in Detail
2 Days

ASAP91
SAP
Implementation
3 Days

ASAP93
Global
Implementations
2 Days

ASAP90
Project Mgt
& Leadership
3 Days

ASAP95
Managing
Organizational
Change
2 Days

Required prerequisite
Strongly recommended

SAP AG 1999

The SAP training curriculum is structured with 3 levels of course to provide awareness (level 1),
readiness (level 2) and proficiency (level 3) respectively. The ASAP curriculum comprises the 5
courses above. The level 2 courses provide the overview, with the level 3 courses providing a more
detailed coverage firstly of the basic ASAP tools (ASAP92), and then of the specific areas of: global
implementations; and managing the organizational change as a result of an SAP implementation.
ASAP91 is the basic AcceleratedSAP course and is the foundation for learning ASAP. It is a
prerequisite for ASAP90, ASAP92, as well as ASAP93. Although not required, it is also a strongly
recommended preparation for ASAP95.

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Course Prerequisites

z Basic knowledge of The R/3 System


z SAP R/3 Overview

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Target Group

z Audience:

Project Managers, Project Team Leaders,


Project Team Members

z Duration: 3 days

SAP AG 1999

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Course Overview

Contents:
z Overall Course Goals
z Course Objectives
z Table of Contents

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Overall Course Goals

This course provides an understanding of the


composition and function of the SAP standard
implementation approach

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Course Objectives

At the conclusion of the course, you will be able to:


z Explain how the AcceleratedSAP Roadmap is used
to facilitate each successive phase of the SAP
implementation itself, as well as the Continuous
Improvement process thereafter
z Provide a review of the AcceleratedSAP tools and
major accelerators and how they work in the context
of the Roadmap
z Navigate the AcceleratedSAP Implementation
Assistant to follow the flow of documentation
through all phases of the SAP Implementation
Project and the continuous change process
thereafter

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Contents

Preface
Unit 1 Course Overview
Unit 2 ASAP Overview
Unit 3 Implementation Roadmap
Unit 4 Continuous Improvement
Unit 5 ASAP Related
Appendices

SAP AG 1999

This course is structured to follow the AcceleratedSAP Roadmap. The Roadmap is the
AcceleratedSAP methodology of both SAP Implementation and the continuous improvement
thereafter.
The ASAP Overview unit introduces the AcceleratedSAP concept, Roadmap methodology included,
and its constituent tools and accelerators. The Implementation and Continuous Improvement units
then address each of the AcceleratedSAP Roadmap phases in turn to overview the roles and
responsibilities, what needs to be done, and how this is supported by the tools and accelerators. The
final unit (ASAP Related) overviews forthcoming developments in the ASAP methodology and
tools.

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ASAP Overview

Contents:
ASAP Defined
Tools Available in ASAP

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ASAP Overview: Unit Objectives

Upon completion of this unit, you will able to:


Identify ASAPs role, main components, major
content, key deliverables, and pre conditions for
effective utilization
Outline the purpose and functions of the major
tools used in ASAP

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ASAP Overview: Topics

ASAP Overview
ASAP Defined

Tools Available
in ASAP

Legend:
Unit
Unit
Topic
Topic

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ASAP Defined: Objectives

Upon completion of this topic, you will be able to:


Identify ASAPs purpose, and its role in TeamSAP
Describe the 3 integrated components of ASAP
Distinguish between the Implementation Assistant
& ASAP in R/3
Explain the need for flexibility in presenting the
content of the ASAP Roadmap
State the preconditions critical for an effective
ASAP project implementation
Identify the major content and key deliverables of
each of an ASAP implementation projects phases

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AcceleratedSAP Purpose

Build on the strength of R/3 and SAP Products:


great depth and breath of functionality
configurability and flexibility (versus the need for coding)
strong integration

Define scope and requirements quickly and stick to them


Deliver on time, on budget with assured quality
Deal with the Soft Factors
management commitment
project management
organizational change management
integration of all internal and external players

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TeamSAP Components

People:

TeamSAP

Solutions expertise
Quality

Processes:

le
Pe
op

es
ss
ce
Pro

SAP
Consulting partners
Complementary
software partners
Technology &
hardware partners

AcceleratedSAP
Consistency

Products

AcceleratedSAP Roadmaps or
powered by methodologies
SAP Review Program
Support, services
& education

Products:
The Business Framework
Strength
R/3 product family
Complementary software products
Technology partner products
Industry solutions

SAP AG 1999

TeamSAP represents a total organizational commitment by SAP and partners to the overall success
of customers by helping them define the right business solution, by providing assistance during
implementation and by guiding them as their business changes.
TeamSAP projects have the following standards to assist in the success of customers:
TeamSAP Coach - single point of contact for customer, providing fast answers to any questions.
ASAP or powered-by* implementation methodologies - ASAP is a clearly defined
implementation strategy that ensures customers a quick and predictable implementation, regardless
of size or complexity of environment.
* Powered-by implementation methodologies are SAP Partner methodologies incorporated into
the ASAP methodology.
Managed by SAP or TeamSAP Partner - the TeamSAP Partner certification program represents
the commitment between SAP and its partners to work together for the overall benefit of the
customer.
Quality Assurance Check - this program allows SAP to proactively measure how the project is
progressing, how well the implementation methodology is being followed, to verify performance
and to make sure customers are getting the solution presented in the software selection process.
Steering Committee Representation - SAP representation on the customer's project steering
committee will help provide strategic direction to the customer's implementation and for future
business changes.

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AcceleratedSAP - SAPs Full Life-Cycle Solution

ASAP Roadmap
Project
Preparation
Business
Blueprint

Continuous
Realization

Final Preparation
Improvement
Go Live &
Support

Methodology

Project
Management

ProjectRelated
Knowledge

Organizational
Change
Management

Q&Adb

ASAP
ASAP

Tools

Implementation
Guide
Profile Generator

Risk Analysis

Services

Review

Implementation
Assistant

Transport System

Training,
Training, Licensing
Licensing Training
Training Material
Material
(Knowledge
(Knowledge Warehouse),
Warehouse), Support,
Support, Project
Project Reviews
Reviews
SAP AG 1999

AcceleratedSAP (ASAP) is the implementation solution provided by SAP. ASAP integrates several
components that work in conjunction to support the rapid and efficient implementation of the SAPs
R/3 System, Industry Solutions and New Dimension products. The components that make up ASAP
are :
Methodology - The ASAP Roadmap defines the phases of the implementation process and
supports these with a comprehensive project plan. The project plan comprises MS Project
templates providing complete work breakdown structures and resource assignments.
Tools - The ASAP process is supported by a comprehensive set of both PC-based and R/3-resident
tools.
Service - Hotline, Consulting, Training, Project Reviews, SAPNet
Project related Knowledge like Project Management, Change Management, Risk Analysis and
Review Programs.

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ASAP Supports Continuous Improvement

Continuous Improvement

New Business
Requirements

Market Technology
Changes

New R/3
Functionality

ASAP Implementation
1
r
pa
re
tP
ec
oj
Pr
n
io
at

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Bu
si

ne
ss

Re
al
iza
t io
n

B
lu
ep
r in
t

Go

Liv
e&
Fin
Su
al
pp
Pr
ep
or
t
ara
tio
n

Change is an integral part of the business environment today. SAP supports and embraces the
process of continuous improvement as new SAP functionality becomes available, as market
technology changes and as new business requirements are defined.

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The Roadmap (ASAP methodology)

R/3

APO
Business-to-Business Procurement

CRM

BW
Continuous
Improvement

Project
Preparation
Business
Blueprint

Realization

Final Preparation
Go Live &
Support

A new Implementation Assistant debuts in 4.6a:


Provides the flexible means to present roadmap content based on an evergrowing variety of implementation projects
Works to create a project-specific roadmap based on structured questions
answered in the project set-up wizard
Creates a foundation for future integration of the above existing ASAP
roadmaps into one "configurable one
SAP AG 1999

The demand is for a flexible means to present Roadmap content (ASAP methodology) based on an
ever-growing variety of implementation projects.
The new Implementation Assistant, which makes its debut with the 4.6a release, provides a
foundation for the future integration of all existing ASAP Roadmaps into one "configurable" one. It
is based on the R/3, BW (Business Information Warehouse), APO (Advanced Planner & Optimizer),
CRM (Customer Relationship Management encompassing Mobile Sales/Mobile Services), and Bus
to Bus Procure (Business to Business Procurement) products to provide a single Implementation
Solution within ASAP for all of SAPs product offerings.
The Industry Business Solutions (combinations of products or product components that meet the
needs of specific industries) aimed at the Small-Medium Business (SMB) will also have industry
specific accelerators and preconfigured systems tailored for their implementations. These
Accelerated Solutions will also have their own, specific roadmap to help minimize the tailoring of
ASAP for those organizations.

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Critical Success Factors

Clearly defined and stable project scope


Only reference based reengineering
Implementation uses standard R/3 functions
Adaptable Organization
Defined Business Direction
Best People =

Best Results

Whole company committed to using the ASAP Methodology


and the R/3 Business Processes:
Committed management (steering committee) and fast
decision-making
Committed, empowered project team, competent, well-trained
users and decision-makers

SAP AG 1999

The project manager of an ASAP implementation must facilitate communication between team
members while directing and controlling the project.
Building a diversified team that complements the strengths of each member is very important. In
addition, the project manager should foster an environment that promotes the team to function as a
cohesive unit.
Reference based reengineering - use of SAP as the reference to conduct reengineering of the
business (adjustment/redesign/realignment of the customers own business processes and practices),
and not vice versa.

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Defining the Points on the ASAP Roadmap

Initial Project Planning


Project Procedures
Training
Project Kickoff
Technical Requirements
Quality Check

Project Management
Organizational Change Management
Training
Baseline Configuration and Confirmation
System Management
Final Configuration and Confirmation
Develop Programs, Interfaces etc.
Final Integration Test
Quality Check

Production Support
Project End
Continuous

Project
Preparation
Business Realization
Blueprint
Project Management
Organizational Change Management
Training
Develop System Environment
Organizational Structure Definition
Business Process Analysis
Business Process Defintion
Quality Check

Improvement
Final
Preparation Go Live &
Support
Project Management
Training
System Management
Detailed Project Planning
Cutover
Quality Check

SAP AG 1999

Phase 1: Project Preparation - Provides initial planning and preparation for your R/3 project.
Phase 2: Business Blueprint - In this phase, you create the Business Blueprint, which is detailed
documentation of the results gathered during requirements workshops. Furthermore, the Business
Blueprint serves to document the business process requirements of the company. On this basis, you
will achieve a common understanding of how the company intends to run their business within the
R/3 System.
Phase 3: Realization - In this phase, you implement all the business and process requirements based
on the Business Blueprint. You configure the system step by step in two work packages, Baseline
and Final configuration.
Phase 4: Final Preparation - In this phase, you complete testing, end user training, system
management and cutover activities to finalize your readiness to go live. Furthermore, the Final
Preparation phase serves to resolve all critical open issues. Upon successful completion of this phase,
you will be ready to run your business in your live R/3 System.
Phase 5: Go Live and Support - Transition from a project-oriented, pre-production environment to
successful and live production operation.
Continuous Improvement - Provide on-going support and assistance for post go-live. It covers
solutions for those activities which are standard in a productive environment: Business changes;
technology changes; or changes in the user community.

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Key ASAP Deliverables

1
Project
Charter

Q&Adb

4 Master Lists

Structures:

Project
Plan

Business Strategy
Organization
General Settings
Master Data
Business Process
Cross Application
Development

Scope
Project
Team
Org.

Excel Spreadsheets for


Development, Organization,
Business Processes and
Authorizations

BPP

Develp.
Programs

Testing
Plan

Business
Blueprint

Unit Testing
Test Scenario
Integration

Word Documents

Stress
Test
Volume
Test

System
Performance
Review

Cut Over
Plan

Config.
Plan

Std. &
Proced

Technical
Operations
Manual

EU
Training
Material
Deliver
End User
Training

SAP AG 1999

Phase 1 - Project Preparation - Change Charter - Goals, objectives of org change management
Project Plan - This is a first cut focusing on milestones and Work Packages. Details to come.
Scope - Sets the initial definition of the project; input from sales cycle.
Project Team Organization - Sets the who of the project. Standards & Procedures - Sets the why and
how of the project.
Phase 2 - Business Blueprint - Reqs reviewed for each SAP Reference Structure & defined using CI
Templates (use Q&Adb). Business Blueprint - This is the output of the Q&Adb and is the key
document in Phase 3.
Phase 3 - Realization - Master Lists - Define business scenarios and R/3 transactions to be realized in
the system. BPP - Bus Process Procedures representing R/3 transactions; used for unit testing &
documentation. Planning - Defines how the configuration will be done and how it will be tested.
Development Programs - Provides details of the external programming requirements. EU Training
Material - End User training material and process documentation.
Phase 4 - Final Preparation
Stress & Volume Tests - Plans for confirming the production hardwares capabilities.
Cut Over Plan - The details of how to move to the production environment and go live.
EU Training - Delivery of the necessary levels of R/3 training prior to going live
Phase 5 - Go Live & Support: Ensuring system performance through SAP monitoring and feedback.

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ASAP Overview: Topics

ASAP
ASAPOverview
Overview
ASAP Defined

Tools Available
in ASAP

Legend:
Unit
Unit
Topic
Topic

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Tools Available in ASAP: Objectives

Upon completion of this topic, you will be able to:


Explain the purpose of User Profiles, and demonstrate
how to create them
Explain and demonstrate what the Implementation
Assistant is and how its contents are organized and
used
Distinguish the purpose and functions of the: SAP
Reference Structure; Reference IMG; and Project IMG
Overview the purpose and function of the externally
linked modeling tools
Outline the purpose and function of the tools for:
documenting an SAP implementation project; and
transporting SAP objects
SAP AG 1999

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Overview

Actions

Tools
Implementation
Implementation Assistant,
Assistant, ASAP
ASAP in
in R/3
R/3

Define, organize, manage SAP


implementation project (ASAP
methodology)

Administration
Roadmap
Question & Answer Database
Knowledge Corner
Accelerators to compliment tools

Requirement analysis

Transport

Business Blueprint (Q&Adb)


Implementation Guide (IMG):
can be configured
reference to release
reference to organization
Copy function for organization units
Customizing Transport System

Document SAP implementation


project

Implementation Assistant, Q&Adb, R/3,


external modeling tools

Implementation
Implementation Assistant,
Assistant, ASAP
ASAP in
in R/3
R/3

Configuration (Customizing)

SAP AG 1999

Another important action not covered in this unit, is the creation of interfaces and enhancements.
Here, the major tool is the ABAP Workbench.

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ASAP Administration - User Maintenance

Project Maint.
Maint.

Database Maint.
Maint.

User Maint.
Maint.

User identification
and information
fields

All Projects on Server XXXXX


ASAP 4.6B (Lang)
Team Members

General User
Information

Specify ownership
categories:
Business Owner
Consultant

Team Leaders

QAdb
Smith

Project Roles

Project Managers
asap

Roles to be used
in the IA

R/3 Info

sap

Connection
parameters for the
R/3 System
Edit

Add

Delete

Copy

Save

New Session

Cancel

Exit

SAP AG 1999

One project is highlighted on the User Maintenance screen.


Depending on your access level and the access level of the user you wish to maintain, each of the
buttons or some parameters and data within a user profile may not be accessible to you. Once a User
ID is saved for a user, it can never be edited. See Determining ASAP Administration Tool User
Access Level in the Help File for more information.
General User Information - Clicking this tab displays the user identification and information fields.
The fields displayed and active (not grayed out) differ according to your access level and the
function you selected. Some fields are for information only, others are mandatory for user access and
authorization. The mandatory fields to enter a new user are User ID, Access Level, Password, and
Confirm Password.
From user maintenance, you can select implementation project roles to be used in the
Implementation Assistant. The allocation of roles as resources in the Implementation Assistant is
now possible, but will not be displayed until Rel. 4.6C.
The QAdb screen contains two radio buttons that allow you to specify the ownership category you
belong to in the project. The options are Business Owner or Consultant. In addition, there is a
selection field that allows you to select a Business Modeler from a list of modelers. Some viewing
tools come with the Q&Adb installation package, others have to be purchased separately.

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IA Overview

AcceleratedSAP Implementation Assistant (IA)


Viewing Area

Project Area
Roadm
ap
Roadmap
KC

Displays Documents
from Project Area

BPP
Find

Attachment Area

Holding Area

Links

Favorites from
Project Area

Roles
Subjects

SAP AG 1999

The AcceleratedSAP (ASAP) Implementation Assistant provides services, tools, and methodology
for implementation that covers the different aspects and phases of an SAP product installation.
After logon, the initial Roadmap main screen is divided into four function frames:
The project area:
- Selecting the Roadmap tab displays a tree view of Roadmap phases.
- The KC (Knowledge Corner) tab displays a tree structure of documents that are available to
provide you with information relevant to SAP processes and usage.
- The BPP (Business Process Procedures) tab displays a tree structure of available BPPs.
- The Find display allows you to search for specific documents within the Roadmap.
The Viewing Area: When you click on a document in the Project area, the document displays in
the viewing area frame.
The Attachment Area: This Area displays links to accelerators, roles and subjects associated with
the displayed phase, Work Package, Activity, and Task document.
Holding Area: This Area serves as a holding area for your favorites. You can drag & drop
documents from the tree structure you work on frequently and wish to have easy access to. You
can also save links to often-used pages.

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IA: Menu and Toolbar

Print
Print

Collap
Collapse
se
Ba
Back
ck

CCT

Expand
Expand

Forward

Q&Adb

View

Options

By Roadmap
flavors

Hide:
Holding

Roles...

Area

Subject
Areas...

Attachment
Area

By Scope

Project Area

SAP AG 1999

The menu and button toolbar, located on top of the main screen, provides you with navigational
functionality.
Menu:
Click the File ->Exit menu option to close and exit out of the Implementation Assistant.
Click the View menu to display contents by role or by subject area. Click the Tools menu option to
open the Q&Adb or the Concept Check Tool (CCT). You may then toggle between the
Implementation Assistant and the opened tool. The ? symbol represents the Help menu. From the
Help menu you launch a separate window and display contents and user help for the functions
available in the Implementation Assistant.
Button Toolbar:
The Back and Forward buttons allow you to navigate back through the Roadmap level where you
have been or forward through the same level. The Q&Adb (Question & Answer database) button
launches the Q&Adb in a separate window. The Implementation Assistant remains open allowing
you to toggle between the two. The CCT (concept check tool) button can be used to analyze the
conception and critical factors in the Project Preparation, Business Blueprint and Realization phase
of an SAP implementation project. The Print button prints the Roadmap step description currently
selected in the content area.. The View button allows you to specify role or subject area criteria,
which tailors the content to be displayed. You can display the Roadmap structure by selecting one or
more Roadmap flavors from a list. You can set a filter to display only the Roadmap steps that are in
scope.
You have the option to hide frames you dont wish to display at the moment.

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IA Project Area: Roadmap

AcceleratedSAP Implementation Assistant


Roadmap
Phase

Work Packages

Activities

Purpose

Prerequisites
Accelerators

Tasks

Steps
Accelerators

SAP AG 1999

Selecting the Roadmap tab displays a tree view of Roadmap phases. Clicking the plus (+) symbol on
the left side of each phase, displays the Work Package, Activity, and Task icons and titles for
documents available for that particular phase.

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IA Project Area: Roadmap - Example

Phase - 2 Business Blueprint

Work Package - 2.5 Organizational Structure Definition

Activity - 2.5.1 Define Business Organization Structure


2.5.1.1 Schedule Organization Structure
Workshop

Tasks

2.5.1.2 Distribute Organization Structure


Guidelines
2.5.1.3 Conduct Organization Structure
Workshop
2.5.1.4 Recommend and Approve
Organization Structure

SAP AG 1999

In this example, the project has proceeded to Phase 2, Business Blueprint. Within this phase, the
project team is about to begin definition of the organizational structure. As such, the project team
would navigate within the Implementation Assistant to the point shown above.
The activity level information generally consists of the purpose of the activity, general instructions
on how to complete it, the trigger for starting this activity, the input that is used to complete the
activity, the expected results in the form of outcome and output, and any templates or accelerators
that can be used to complete the activity. The templates and accelerators, if available, will be linked
and accessible from this page.
The task level information generally consists of the purpose of the task, the suggested procedure,
including steps, for completing the task, the expected results upon completion, the personnel
responsible for performing the task, and any templates, accelerators or How Tos that can be used to
complete the activity. The templates, accelerators and How Tos, if available, will be linked and
accessible from the task page.

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Example: Tools/Accelerators

Tools
Q&Adb
Organizational Questions
Customer Input (CI) Templates
Business Process Questions
Issues Database
Documentation

.....
Task

Conduct Organization Structure Workshop


....

Accelerators
Organization Structure
Presentation
Enterprise Modeling

SAP AG 1999

You can access ASAP accelerators from the tasks or from the alphabetical list of accelerators.

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IA Project Area: Roadmap Add and Scoping

AcceleratedSAP Implementation Assistant


Roadmap

Edit

View

Roadmap
...

Phase

...
By Scope
ADD
...

Work Packages

Activities

InScope

Tasks

SAP AG 1999

Edit Roadmap Structure Items: It is possible to scope and add new items to the Roadmap
structure, so that the Roadmap can be tailored to project-specific requirements. Only the project
manager can add or hide elements of the Roadmap.
Setting Roadmap structure items in scope: SAP-delivered and user-defined items can be set out of
scope.
Adding new Roadmap structure items: For new user-defined Roadmap structure items, it is possible
to assign the attributes Roadmap flavors (such as R/3, APO), Role (such as Business Process Team
Lead), Subject area (such as Testing) and Scope.

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IA Project Area: Knowledge Corner

AcceleratedSAP Implementation Assistant


KC
Cross SAP Implementation Topics
SAP Products Corner
Industry Corner
Country Corner
Service Corner
SAPnet Information Direct

SAP AG 1999

The KC (Knowledge Corner) tab displays a tree structure of documents that are available to provide
you with information relevant to SAP processes and usage.

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IA Find
Extras
Alphabetical File List

Roadmap

Find Structure Item....

Find

Find Link....

Project Area

Type in the word(s)


you search for:

Roadmap
Titel File

File Typ

Links and Roles Area


Accelerators
SAP AG 1999

Find Tool: This tool offers a wider range of search and sort functions. You can use the Find tool in
the Implementation Assistant to access information stored in Roadmap texts, the Knowledge Corner,
and accelerators (such as Microsoft Word, Excel, PowerPoint, .txt, .rtf, and .htm files). You can start
a search with a single word, a phrase, or using wildcards (for example, work*). From the Find tab,
you can:
Search by structure item title. For this, you can search through the entire IA database for a text string
or search through the entire IA database for every occurrence of a word or text string using the
wildcard (*).
Search for an existing file link in the Extras menu . Here you can define a full text search or an
indexed search, also using the wildcard, and limit the search to the Roadmap, Knowledge Corner or
accelerators.
Use the Options menu to add documents you have inserted in the Roadmap structure to the database
index, so that they are included in future searches.

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IA: Concept Check Tool

Concept Check
Phase 1: Project Preparation
Phase 2: Business Blueprint

SAP R/3
Concept Check
Tool

SAP AG 1999

Project Preparation, the left side of the SAP Concept Check Tool, can be used as part of the Quality
Check procedures for Phase 1. The right side, Business Blueprint, will be used later in Phases 2.

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IA: View

View by Roles:

View by Subject Areas:

Application Consultant
Business Process Owner
Business Process Team Lead
Bus. Process Team Member
Change Team Leader
Change Team Member
Cross-Application Consultant
Customer Project Manager
.

Project Mngt
Conversion, Interfaces,
Enhancements
Business Organization and
Processes
Configuration
End User Training and
Documentation
Organizational Change Mngt
Project Standards
Project Team Training
Quality
Reporting , Forms
Services
System Management
Testing
Development
Authorization

View
Subject
Areas...
Roles...

Project Sponsor
SAP Consulting Manager
TeamSAP Project Manager
SAP Reviewer
SAP Tech. Consultant
Manager
Steering Committee Member
System Administrator
Technical Consultant
Training Coordinator
Note: Not all roles are shown
SAP AG 1999

The View button allows you to specify role or subject area criteria, which tailors the content to be
displayed.

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ASAP - Reference Structure

ASAP Roadmap
Continuous

Project
Preparation

Final Preparation
Business
Blueprint

Realization

Improvement
Go Live &
Support

Methodology
Methodology
Implementation Assistant

R/3

ASAP in R/3

Q&A database
- Reference
Structure

PC
PC
Based
Based

R/3
- Reference
R/3
Resident
Resident Implementation
Guide (IMG)

SAP AG 1999

The R/3 Reference Structure in the Q&Adb is a representation of the R/3 System. The depiction of
the SAP R/3 System as a model is an important communication means for all who are involved in an
R/3 implementation project in a company.
Why using the R/3 Reference Model?
It helps you get to know more easily the functions and processes of the R/3 System
It reduces the risks and effort involved in the requirements analysis and in setting up the
conceptual design.
The Reference Structure for customizing is the Reference IMG. It contains all Customizing
Activities needed to customize the R/3 System.

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Linking the Q&Adb to the Graphical Representation


Diagram Explorer
(Delivered with ASAP)

KnowledgeMap
KnowledgeMap

SAP Reference Structure


+

Business Strategy

Organization

General Settings

Master Data

Business Processes

Cross-Application

Training and Documentation

Basis

Development

Matrix

EPC
EPC

SAP AG 1999

SAP delivers with ASAP Release 4.6A the Diagram Explorer that will help consultants and
customers understand the SAP Reference Structure through an improved visualization concept.
The Diagram Explorer provides a quick and easy visualization of a reference model item, through
the Q&Adb, that adds value in the general analysis of the business requirements.
Diagrams in the Diagram Explorer are for visualization only; the diagrams can not be changed or
maintained. If a project requires authoring capabilities to create customer process models, an
external modeling tool is required.
For a specific structure item in the SAP Reference Structure, you can create a Knowledge Map,
meaning that this element is centered on the screen and all related information is built around it. You
can access a Knowledge Map by selecting an element in the diagram and switching to the
Knowledge Map view.
Process Selection Matrix Diagram - Provides an alternative way of viewing your scoping selections
for each Enterprise Area in the ASAP Q&Adb. Rather than displaying the EPC model, the PSM
shows the processes used by the scenario in an Enterprise Area, or the process variants used by a set
of selected scenario variants.. The PSM can be hlepful as a quick visual process checklist during
the blueprinting activities.
Event-Drive Process Chain (EPC) Diagram - Provide a detailed view of how processes in SAP can
be grouped together and are also used to show the detail of transactional processing in SAP.

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Graphical Representation of the Reference Structure

The Event-Driven
Process Chain (EPC)
Operators

Create sales
document
w reference

Function

Order is
Created

Event
Control Flow

<

Enter purch
data for the
customer

Determine
required
delivery date

Determine
unloading
point

Determine
document
currency

Purchase
data is
processed

Required
delivery date
determined

Unloading
point is
determined

Document
currency is
determined

<

SAP AG 1999

EPC provide a valuable jump-start to companies who are new to R/3 and are tying to understand how
business processes are supported by R/3. The EPC provide a detailed view of how processes in SAP
can be grouped together to complete business process. These detailed views of processes are called
Scenarios. The EPC diagrams are also used to show the detail of transactional processing in SAP.
EPC diagrams contain green rectangular functions and red hexagonal events, with blue logical
operators that control the flow between them. They can also contain yellow process paths, which act
as entry or exit points between one EPC diagram and another.
Event - describes the occurrences of a business status that can cause an effect or that can be the
result of a function.
Function - describes the business task for transformation from an initial status to a target status.
Logical Operators - describes the logical connections between events and functions and include
the following operators: and (symbol is an upside down V) - all events linked by this must have
occurred to trigger the following function; either/or (symbol looks like a V) - at least one of the
events linked by this must have occurred to trigger the following function; exclusive or (XOR) exactly one of the functions linked by this must have occurred to trigger the following event
Control Flow - describes the sequence in which events and functions occur and the relationships
between them

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SAP Reference Structure: ASAP & External Tools

EPC
EPC

Q&Adb

SAP Reference Structure


External
External

ERP Modeler (CASE wise)

Business Processes

Aris for R/3 (IDS)

Live Model (Intellicorp)

SAP AG 1999

In order to perform a qualified deviation analysis, it could be necessary for enterprises to document
those requirements that are not included in the standard solution in the form of a model. These
models can be created using the modeling tools of SAP's technology partners and used as a template
for customer developments.
For launching diagrams options you have:
Diagram Explorer delivered by SAP
A modeling tool (you purchase and install separately)
During ASAP installation, you have the choice to install the provided Diagram Explorer.
Before launching diagrams, you need to specify in your user profiles which tool you are going to use.

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SAP Reference IMG

Implementation Guide for R/3 Customizing


+

Global Setting

Enterprise Structure

Cross-Application Components

Financial Accounting

...

Logistic-General

Materials Management

Quality Management

...

Basis Components

Customizing
Activities

SAP AG 1999

The R/3 Reference IMG contains all the Customizing Activities defined in the R/3 System.

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Customer Specific Configuration of the IMG


Manually

IMG-Link

Generate

Save

SAP
Reference
IMG

Customizing
Projects

Customizing
Transactions

Project
IMGs

Project
Documentation

Generate
Project IMG
Views

Project
IMG
Views

Project
Management

SAP AG 1999

For the realization, you can divide the scope of the Reference-IMG into different projects, which are
assigned in turn to project IMGs.
Once created, the project IMG is populated to produce one or more views. You can create views to
improve the structure of the project IMGs. Use the project IMG to work on Customizing
transactions, project and cross-project documentation, as well as project management information.
Do this for each view and/or all views combined.
With Release 4.6, the opportunity exists to create Project-Views via the IMG-Link. This
functionality transports the Project Scope which is defined in the Question and Answer Data Base
(Q&Adb) to the R/3 System. The Views generated by the IMG-Link contain those Customizing
Activities assigned to the Processes that have been put in Scope in the Q&Adb.
The IMG link does not create a Project IMG. The IMG link is used to generate and view process
assigned, process non-assigned, or whole project IMG views of existing IMG projects.

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Transport

Tool
Customizing
Transport
System

Client
Copy
Function

SAP
System
Development
Customizing

SAP (Targ.)
System

automatic
system setting
recording

Production

SAP
System

ic
atic
mat
tom
au
auto
ng
tting
setti
em se
stem
sy
syst
g
in
g
in
rd
cord
re
reco

Training
XXX

Client zxx
Client yxx

Development
Customizing Client xxx
SAP AG 1999

The Customizing Management System (CMS) manages the transport requests in the R/3-System in
relation to an assigned Customizing Project.
In the CMS, you can use the transport requests to copy SAP objects from one system, such as the
development system, to a target system, such as the production system.
You can also use the client copy function to copy SAP objects from one client (development client)
to another client (training client) of the system as defined by a transport request.
The system settings of the Customizing transactions are automatically recorded in transport requests.
It is assumed that the client has been set correctly.

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Tools for the R/3 Project Documentation

ASAP Roadmap

IMG

Business Navigator

Financial accounting
Fiscal year

...
...
Di agram Explorer (Intellicorp)
Aris for R/3 (IDS)

SAP
script

ERP Modeler (CASE wise)


Live Model (Intellicorp)

SAP AG 1999

With the documentation for the ASAP Roadmap, SAP provides information about which
documentation tools can be used for which project activities.
The following tools are provided for the R/3 implementation:
Implementation Assistant (e.g. Q&Adb, IssueDB) for request analysis, problem documentation
and end-user and Project documentation
External modeling tools for graphic process modeling (e.g. Micrografx, Visio, Intellicorp,
IDS/ARIS)
IMG -Documentation for customizing settings:
- MS Word or SAPScript editors are used for documenting the customizing settings
- Forms are available for MS Word documentation
- It is possible to create multiple documents for each setting
- The documentation is:
Cross-client
Transportable

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ASAP Overview: Unit Summary

You are now able to:


Identify ASAPs role, main components, major
content, key deliverables, and pre conditions for
effective utilization
Outline the purpose and functions of the major
tools used in ASAP

SAP AG 1999

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ASAP Overview Exercises


Unit: ASAP Overview
Topic: Tools available in ASAP
At the conclusion of this exercise, you will be able to:
Access the ASAP Administration Tool and create user profiles
Navigate the Implementation Assistant

1-1

Open the ASAP Administration Tool.


Check first that the Implementation Assistant and the Q&Adb are
both closed.

Since this is the first time you have opened ASAP Administration, you will need to
create a new user profile. Do this for one of your group and assign Project Manager
access to this user. Choose the Diagram Explorer Modeler as your Business
Modeler.
Check upper left of the Admin tool to ensure the project name is
highlighted (click on it once to highlight). Now, click Add at lower
right.

1-2

Using the information which follows:

Create profiles with Project Manager access for both Customer and Team SAP Project
Managers.

Create profiles with Team Leader access for the two MSI Scenario Process Owners and the
Team SAP Leader.

Create profiles with team member access for the Procurement & Sales & Distribution
Team members.

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Make sure there is a UserID and password for each person and note them in the
answer section for future reference. As before, choose the Diagram Explorer
Modeler as the business modeler in each case.
First Name

Middle

Last Name

Position/Title

Rolf

Schmidt

Customer Project Manager

Hans

Levert

Team SAP Project Manager

Janet

White

Owner (Customer), Sales & Distribution Scenario Processes, Team Leader

Adam

Rogers

Owner (Customer), Procurement Scenario Processes, Team Leader

Heidi

Hoe

Team SAP Leader

Tom

J.

Jones

Sale & Distribution Team Member

Jeurgen

R.

Szester

Purchasing Team Member

Close the Admin Tool once you are finished the exercise.

1-3

In which phase of the ASAP Roadmap would you prepare the project plan?

1-4

What Tasks are assigned to the Activity Prepare Project Plan?

1-5

Name the accelerators under the Task Create Project Resource Plan.

1-6

Locate the Activity with the work break down structure of 2.7.3.
1-6-1 What is the name of the Activity and to what Work Package does it belong?
1-6-2 What are the inputs for this Activity?
1-6-3 Within this Activity, find the task Determine Business Process
Requirements and name the roles it involves. Name 3 key tasks for one of
the roles.
1-6-4 Within this Activity find the task Determine Conversion Requirements
and list the tools available to support it. List the type of Accelerators that are
available.

1-7

Where would you find the accelerator Authorizations Made Easy?

1-8

Where in the Knowledge Corner would you find additional information about
reporting? What additional information is available?

1-9

What are BPPs?

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1-10

Using the Find Tool view all the information available for Authorizations.

1-11

There are times during a project when you need to view information by a specific
subject area such as Configuration, End User Training & Documentation, and
Testing. How is it possible to limit the view of the Implementation Roadmap to the
subject area Testing? Which phases of the Implementation Roadmap have
information on Testing?

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ASAP Overview Solutions


Unit: ASAP Overview
Topic: Tools Available in ASAP
1-1
ASAP Administration User Maintenance Tab Enter the following
information in the dialog box:
Id = asap
Password = asap
Click ALL PROJECTS PROJECT ASAP 4.6A Click on the ADD button in
the lower left hand corner of the screen. In the General Information Tab,
complete all fields for practice, but at least the following: First name; Last name;
title; you can leave the UserID as the one assigned; Access Level leave as Project
Manager; use your UserID as your Password;
Click on the Q&Adb tab and select Diagram Explorer Modeler from the drop down
list for Business Modeler. Finally, click save, then OK to confirm the new account,
re-enter your password to confirm it and click OK.
1-2

For convenience, the initials of each user have been left assigned as their user id
and this id also used for their password. Below are the users and their details that
should have been created. Titles will be as given in the exercise.
User ID
Access level Password
RSS Project Manager
rss
hcl
HCL Project Manager
JAW Team Leader jaw
AGR Team Leader agr
HHH Team Leader hhh
TJJ
Team Member tjj
JRS Team Member jrs

1-3

Phase 1: Project Preparation


Procedure: Open the Roadmap in the Implementation Assistant (click on the plus
symbol beside it). You can now see the 5 project phases. Open the first phase, then
the Initial Project Planning Work Package. Within this Work Package you can find
the Prepare Project Plan Activity.

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1-4

Create Project Work Plan; Create Project Budget Plan; Create Project Resource
Plan.
Procedure: Open the Prepare Project Plan Activity. Now you can see these
tasks.

1-5

The two accelerators are Resource Variance Report Template and Resource Plan
Sample.
Procedure: Choose the Task Create Project Resource Plan. You can now access
the documentation that describes this task in detail. The accelerators are at the
end of the text. Scroll down to the end of the text. You can now see the template.

1-6
1-6-1 Activity: 2.7.3 Conduct Business Process Workshop
Work Package: 2.7 Business Process Definition
Procedure: Open the Business Blueprint Phase Open Business
Process Definition Work Package. Now you can see the Activities.
1-6-2 Business process workshop schedule
Enterprise area scope document
Question & Answer database
Procedure: Open the Business Blue Print Phase Open Business
Process Definition Work Package. Phase Open Conduct Business
Process Workshop Activity. Now you can see the Activity Description on
the right hand side of the screen. Scroll down to the Input Section.
1-6-3 Tasks of the Application Consultant, Business Process Owner and Power
User Application Consultant:
Participate in or Facilitate Business Process Definition
Configure the software to replicate the required business processes
Facilitate knowledge transfer to other project team members
Business Process Owner:
Ensuring the business targets and objectives are met by the system
Working with the PTL to develop the To-Be view of the business
processes; planning change management activities for existing
business processes necessary for a successful system implementation

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ASAP91

Identifying and managing mission critical business scenarios in the


system environment and validating expected results versus actual
results

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Power User:

Participating in workshops and presentations to validate the system


design being implemented

Participating in test and validation phase

Working with the process team lead in the identification of end user
documentation and end user training requirements at their particular
site. Additionally, the power user may be responsible for conducting
end user training.

Working with the programming and layout developers to validate the


sources of data, resulting converted data, and design and output of
forms and reports

Procedure: Open the Business Blueprint Phase Open Business


Process Definition Work Package. Phase Open Conduct Business
Process Workshop Activity. Click on the roles tab and you can see all
the roles assigned to this task. Select one and double click. Review the
document
1-6-4 Tools: CI Template, Q&Adb
Type of Accelerators: Template/Form, How to, Sample Template/Form,
Questionnaire
Procedure: Open the Business Blue Print Phase Open Business
Process Definition Work Package Open Conduct Business Process
Workshop Activity Open Determine Conversion Requirements
Task. Now you can see the Task Description on the right hand side of the
screen. Scroll down to the Tools Section. Review the information.
Click on the links tab and review the documents listed. You can determine
the document type by the description in the Type(s) column.
1-7

In the Knowledge Corner.


Procedure: Open Knowledge Corner Open SAP Products Open R/3
Reference Corner Open Cross Application Open Authorizations. You can
now see Authorizations Made Easy for 4.5A/B in the Links tab. select and
review it.

1-8

Open Knowledge Corner Open Implementation Subjects Open Reporting.


You can now see three Reporting Made Easy Guide Books

1-9

Business Process Procedures (BPP) contain the procedural steps for completing a
transaction. They are provided by ASAP and can be customized and/or added to
during the realization phase. Their purpose is to support testing and development of
end user training materials.
In order to view the BPPs drill down to the lowest level.
Procedure: Open BPP Tab You can now see defintion. You can view
individual BPPs by continuing to drill down to the lowest level.

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1-10

Procedure: Click on the Find tab Type the word Authorizations in the
search field Click on the Find button You can now see all the
information available for Authorizations

1-11

View by Subject Area Tool


Project Preparation, Realization
Procedure: Click on View on the main menu bar Click on Subject Area on
the drop down menu You can now see all the subjects available to view
Select None on the menu bar Click on Testing Click on OK You
can now see which areas of the roadmap have information on Testing

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Implementation Roadmap

Phase 1 - Project Preparation


Phase 2 - Business Blueprint
Phase 3 - Realization
Phase 4 - Final Preparation
Phase 5 - Go Live & Support

SAP AG 1999

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Implementation Roadmap: Unit Objectives

Upon completion of this unit, you will be able to:


Outline the purpose and content of the work
packages in each phase of the ASAP roadmap
Identify the main roles and responsibilities of
each phase of the ASAP roadmap
Explain and demonstrate the major tools &
accelerators supporting each phase of the ASAP
roadmap

SAP AG 1999

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Overview Diagram: Implementation Roadmap (1)

Implementation
Roadmap

Phase 1
Project Preparation
Phase 2
Business Blueprint
Phase 3
Realization
Phase 4
Final Preparation

Legend:

Phase 5
Go Live & Support

Unit
Unit
Topic
Topic

SAP AG 1999

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Page 55 of 296

Phase 1: Project Preparation: Objectives

On completion of this topic, you will be able to:


Explain the activities and tasks that are important in
the Project Preparation phase of your
implementation project
Highlight the tasks essential from the project team
perspective
Identify the importance of the Sample Scope
Document for Phase 2: Business Blueprint

SAP AG 1999

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The Purpose of Phase 1: Project Preparation

ASAP Roadmap

Continuous
Improvement
Project
Preparation
Business
Blueprint

Realization

Final
Preparation

Go Live &
Support

SAP AG 1999

The purpose of this phase is to provide initial planning and preparation for your R/3 project.
Although each R/3 project has its own unique objectives, scope and priorities, the steps in Phase 1
help identify and plan the primary focus areas to be considered. As you prepare for your R/3
implementation, there are important issues you must address at the beginning of the project,
including:
Defining your project goals and objectives
Clarifying the scope of your implementation
Defining your implementation strategy
Defining the overall project schedule and implementation sequence
Establishing the project organization and committees
Assigning resources.
By addressing these issues early in your implementation, you help ensure that the project proceeds
efficiently, and that you have established a solid foundation for a successful SAP implementation.
Phase 1 consists of the following Work Packages: Initial Project Planning , Project Procedures,
Project Kickoff, Technical Requirements Planning, Quality Check and Project Preparation Phase.

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Project Preparation - Roles & Key Focus


Phase
Content
Role
Groupings

Initial Proj
Planning

Project
Procedures

Training
Planning

Project
Kickoff

Tech Req.
Req.
Planning

Signoff

Steering
Sponsors

******************
Proj Charter
and
Implementation
Strategy

Project Mgt
Consultant

Change Mgt
Plan

Kick off Meeting

Signoff

******************

Proj Mgt Stand


& Procedures

Kick off Meeting

Quality Check
/Signoff

Plan/budget/
Resources

Comm/ Doc,
Issue Mgt

Implementation
Strategy

Deployment
Strategy

******************
Kick off
Meeting
Proj Team
Standards
******************

Customer
Technical

Project Team
Standards

ID Tech
Requirements/
Procure HrdWr

Project Team
Training Plan

Training
Change

QC

Organisation/
plan

Change Mgt
Plan
System Authoriz.
Standards

Security

Project Team
Org Change
Management
Training

Kick off Meeting

SAP AG 1999

There are ten primary roles in an SAP Implementation; details of each are in the IA.
Steering Committee - members include Project Sponsors, the SAP Consulting Manager (and/or the
TeamSAP Coach), and project managers. The committee is also the primary source for the
companys long-term goals and vision, sets priorities, approves scope, and resolves company-wide
issues.
Project Sponsors - directly communicates the companys long-term goals and visions and are
members of the steering committee.
Proj Mgt - TeamSAP Project Manager and Customer Project Manager
Consultant - TeamSAP Members, application, cross application, business process
Customer - Project Team Members (business process, power users)
Technical - Customer or consultants for System Administration and Technical, help desk provider
Training - Training & Documentation - project mgr/lead/ developer, Training Development
Instructor, Training Co-ordinator, Training Technology Administrator
Change -These are dedicated individuals assigned to manage one of the organizational change
management processes: Risk Assessment, Communications, Sponsorship, Skills Development,
Knowledge Transfer or Organizational Optimization.
Security - Authorisation, Administration or Internal Auditor responsible for managing the system
security and authorization environment and may be combined with other (technical) administrative
roles.
Share Focus items are noted by ************ brackets.

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Phase 1: Project Preparation - Work Packages (1)

Initial Project
Planning

Project
Procedures

Project Kickoff

QC
Training Project
Planning Phase

Technical Req.
Req.
Planning

SAP AG 1999

The purpose of this Work Package is to allow you to start detailed planning for the project. There are
many basic issues to resolve at this early stage to ensure the project's success. You should start
planning as early as possible in Phase 1, and make key decisions now.
Activities:
Create and issue project charter
Review and refine implementation strategy
Establish project team working environment
Determine project organization
Prepare project plan
Create project team training plan

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Create and Issue Project Charter


Initial Project
Planning

Tasks
Define Project Mission Statement

Project Charter

Define Business Drivers


Identify Business Measurements
Identify Project Measurements
Develop the Change Charter

SAP Project
Manager

What?
How?
When?

Customer
management

Assemble Project Charter Components

SAP Project

Approve Project Charter

Accelerators:
Project Charter
Sample Project Charter

SAP AG 1999

Define project mission statements: define the overall company goals and vision for the R/3
implementation.
Define business drivers: identify specific company objectives and business drivers for initiating the
R/3 implementation. Typical business drivers include: Improved inventory turnover, reduced
shipping costs, improved customer service.
Identify business measurements: document the implementation goals, and how they are used to
measure the success of the project, specifically the business-related goals. Examples of business
related goals are: Integration of business processes, reduction of on-hand inventories.
Identify project measurements: document implementation goals, and how they are measured,
specifically the project-related goals. Examples of project-related goals are: Target dates for
completion of specific implementation phases or milestones, measurement of actual expense
performance versus budgeted costs, completion of a specific deliverable(s).
Develop the Change Charter: develop a comprehensive charter for the change project within the
organization.
Assemble project charter components: prepare a document that consolidates the mission statement,
business drivers, business measurements, and project measurements.
Approve project charter: reach agreement between company executive management, the project
sponsor, and members of the project team on the project charter. It is important to have all members
in agreement so that total commitment can be achieved.

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Review and Refine Implementation Strategy


Initial Project
Planning

Tasks
Review Implementation Proposal

Check Strategy for Corporate Rollout

Output
Implementation Strategy

SAP Project

Confirm Implementation Methodology

Inputs
Implementation Proposal
Project Charter
Data from Sales Cycle

Accelerators:
Verify the use of Preconfigured Systems (PCS)
Sample Scope Document (Enterprise Area Scope Document)

SAP AG 1999

The purpose of this activity is to review in detail the implementation strategy for the project.
Determine if any changes are needed in terms of project objectives or methodology. The overall
implementation approach and methodology should now be finalized and confirmed. For some
projects, it is necessary to also review the overall corporate R/3 implementation strategy, especially
if there are multiple, simultaneous R/3 implementation projects in process throughout the
corporation.
Prerequisites:
Trigger: Signed R/3 software license, completion of project charter
Inputs: Implementation proposal(s), project charter, data gathered from the sales cycle.
Result:
Output: SAP implementation strategy
Outcome: The implementation strategy for this specific project, in conjunction with the overall
corporate strategy for rolling out SAP product, is documented.
You need to answer the following questions:
What should be done? (Implementation proposal)
How should it be done? (Implementation method)
When should it be done? (Rollout strategy).

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Review Implementation Proposal


Initial Project
Planning

With specific focus on:


Company Business Objectives
Key Implementation Assumptions
Overall Scope - Use accelerator Sample Scope Document
Sample Scope Document

Define Scope at:

KEY

Level 1 - SAP Reference Structure

Level 1
Level 2

Level 2 - Enterprise Area

Level 3
Level 4

Level 3 - Scenario
Structure

In Scope

BP Owner / Consult

Level 4 - Process Group

Master Data
General master data
Product data management
Business Process
Procurement
Sales and Distribution
Customer Service

SAP AG 1999

The purpose of this task is to review the implementation proposal(s), with specific focus on company
business objectives, overall scope, and key implementation assumptions.
The enterprise process area scope document is used as a basis for outlining the scope of the Project
(accelerator Sample Scope Document). This document may have already been created as a result of
pre-sales activities.

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Establish Project Team Working Environment


Initial Project
Planning

Tasks
Plan Environment
Set up Environment

Accelerators:
Project Room Requirements White Paper
IT Infrastructure Document

SAP AG 1999

The purpose of this activity is to create a common working area for the project team. It is important
for team members to work in an open environment with direct access to each other, so that numerous
integration issues can be discussed and resolved quickly. This common work area is generally
referred to as a project team room.
Prerequisites:
Trigger: Signed R/3 software license, approval of R/3 implementation strategy
Input: Project charter, R/3 implementation strategy.
Result:
Output: Project team room
Outcome: The physical work space for the project team is established for the project duration.
Plan environment : The purpose of this task is to plan the details and logistics for setting up a project
team room. Considerations to address include: Physical location and size of the room, workstations,
printers, network equipment, phones, voice mail, fax machine,whiteboards, flip charts, other
supplies, phone line accessibility for remote dial-up, network connections, security access cards.
Set up environment: The purpose of this task is to set up the project team room early in the project,
so that team members can interact and communicate more effectively. This room needs to be
operational as the team is being formed, to maximize communication and overall team effectiveness.

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Determine Project Organization


Initial Project
Planning

Tasks
Refine Organization and Roles

Project organization

Assign People to Roles


Assign and Create Change Team

Who?
How?

Conduct Project Team Transition Meeting


SAP Project
Manager

Customer
management

Accelerators:
Scope Management Procedure

SAP Project

Remote Consulting
Customer Competence Center (CCC) program
Team Organization Chart Template
Team Organization Chart How To
SAP AG 1999

The purpose of this activity is to create the project organization structure and finalize roles and
responsibilities for each team member. This activity includes assignment of company employees, as
well as consultants.
Prerequisites:
Trigger: Software license agreement, professional services agreement.
Input: Project charter, project scope document, implementation strategy.
Result:
Output: Approved project organization.
Outcome: A graphical presentation of the project organization, including steering committee,
project management, core project team and extended team. Responsibilities are defined for each
organizational component of the team.
CCC - a Customer's own, R/3 focused, internal support linked to SAP Support Services. Refer to the
Implementation Assistant. Use View, and select the Alphabetical File List to locate the accelerator Customer Competence Center (CCC) Program.

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Prepare Project Plan


Initial Project
Planning

Tasks
Create Project Work Plan
Create Project Budget Plan
Create Project Resource Plan

Accelerators:
Project Plan Checklist
ASAP Work Plan xls
MS Project How To
Project Work Plan Report template
Budget Plan Sample
Resource Plan Sample
SAP AG 1999

The purpose of this activity is to develop the overall project implementation plan, which includes
budget planning and resource planning. In particular, activities and tasks listed for Phases 1 and 2 of
the project should be carefully reviewed and refined, as necessary. The results of the project
estimation process can be used as a starting point to help finalize the project plan.
Prerequisites:
Trigger: Transition meeting report
Input: Implementation strategy, project organization ,initial project plan, resource assignments,
and task descriptions.
Result:
Output: Project plan.
Outcome: The final project plan determines the milestones. Key elements to consider are:
Company goals and objectives; project scope; desired implementation time frame; resource
assignments (internal and external); budget; Organizational Change Management Goals &
Objectives.
Project planning is an ongoing cycle and should be constantly refined. Even when the project plan is
created, it must be made clear that project planning is a continual, rolling process. As the project
progresses, fewer revisions are necessary. Planning revisions usually occur at, or near the end of,
ASAP Roadmap phases.

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Phase 1: Project Preparation - Work Packages (2)

Initial Project
Planning

Project
Procedures

Project Kickoff

QC
Training Project
Planning Phase

Technical Req.
Req.
Planning

SAP AG 1999

The purpose of this Work Package is to establish the principal elements that determine how the R/3
implementation project is to be accomplished. These activities set the groundwork for project
kickoff, and provide a baseline of information to be referenced throughout the implementation. For
all project team members to operate in an effective manner, it is necessary that project standards and
procedures are established at the beginning of the project, and then communicated to all team
members.
By setting the standards, you:
Avoid redundant and unnecessary work
Maintain consistency
Facilitate communication.
Activities:
Define project management standards and procedures
Define implementation standards and procedures
Define system landscape strategy.

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Define Proj Mgt Standards & Procedures


Project
Procedures

Avoid redundancy and unnecessary work


Maintain consistency
Facilitate communication
Facilitate knowledge transfer to the customer
Ensure the entire team understands what is required of
them.
Tasks build upon one another through the phases

SAP AG 1999

The purpose of this activity is to establish the basic standards and procedures for the project. Some
of these elements are applicable throughout each phase of the project, while other elements apply to
only one specific phase. It is important to address these issues during Phase 1 and to establish clear
guidelines. Some of the key issues to be defined include: steering committee meeting schedule; how
change management is handled; project monitoring and status reporting; meeting schedules for the
core team and extended project team; overall project communication methods and processes; and
project documentation.
Prerequisites:
Input: Project organization.
Result : Project management standards and procedures.
Outcome:
Management standards and procedures are clearly defined and documented. They are input for the
activity project team standards meeting.

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Tasks for Activity


Project
Procedures

Tasks
Identify Project Communication Plan
Define Project Documentation
Create Issue Management Plan
Create Organizational Change Management Plan
Create Scope Management Plan
Create Team Building Plan
Define Project Planning and Monitoring Standards
Define Strategy for Using R/3 Services
Determine Quality Standards

SAP AG 1999

Define project documentation: Documentation is vital to maintain the results of project activities.
When referencing project decisions, issue resolution, or configuration changes made, it is helpful to
refer to the documentation of these decisions. The following types of documentation should be
defined: Business processes and End user documentation, R/3 config. and Customizing settings,
Project work papers and internal project team documentation, R/3 design specifications for
company-specific enhancements, Code corrections using OSS notes or Hot Packages, Service reports
and Service documentation.
Create issue management plan: The purpose is to establish effective procedures to manage and
resolve ongoing issues that could occur during the project. Ensure that open issues are documented,
reviewed and, more importantly, resolved in a timely manner. Open issues that cannot be resolved
must be escalated to project management or the steering committee for quick decisions.
Create scope management plan: The purpose is to establish a clear process to effectively manage
project scope. During the implementation, there may be numerous requests to change project scope.
Effective project management requires scope be clearly established and aggressively maintained. An
approval process must be clearly defined for making any changes to project scope all changes must
be fully documented, including expected impact on both budget and project schedule.
Define strategy for using R/3 Services: Define strategy for using R/3 Services both during the
implementation phases, and for the Continuous Improvement thereafter. SAP provides R/3 Services
for specific tasks of the ASAP Roadmap to speed their execution and improve the implementation.

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Quality Assurance Program


Project
Procedures

Implementations

Sales

Post Go Live

ASAP Roadmap Quality checks


Project
Preparation Business
Blueprint

Final
Preparation

Realization

Continuous
Improvement

Go Live &
Support

Project Review Program


1

4
GoLive Check

5
EarlyWatch

Solution Review

SAP AG 1999

The Project Review Program is provided as an SAP service. A review provides an independent and
objective management review of the customer implementation project, identifies any risks to the
project goals and recommends appropriate corrective actions.

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Define Implementation Standards & Procedures


Project
Procedures

Define System Configuration Standards


Define Testing Strategies
Define Post Implementation Service
and Support Strategy
Define System Authorization Standards
for Project Team
Determine System Problems Standards
and Error Handling
Define Change Request Management
Define System Enhancement and
Modifications Approval Process
Define Upgrade Strategy
SAP AG 1999

The purpose of this activity is to establish the overall implementation standards and procedures for
the project. Some of these elements should be established by the technical members of the project
team, and others by the business or functional members. All team members should have input to this
process, and understand the basic procedures, once they have been defined. As with project
management standards and procedures, it is important to address the implementation standards
during Phase 1 and to establish clear guidelines. Some of the key issues to be defined are: Overall
configuration standards for the project; initial system authorization standards; how system
enhancements are handled; and how and when testing occurs.
Prerequisites:
Input: Project organization; R/3 implementation strategy.
Result:
Output: Configuration standards; end user training and documentation strategy; testing strategy;
post-implementation support strategy; system authorization standards for the project team; system
problems and error handling procedures; system enhancement and modification approval process.
Outcome: Implementation standards and procedures are clearly defined and documented. They are
input for the activity project team standards meeting.

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Define System Landscape Strategy


Project
Procedures

Tasks
Determine Required Systems
Determine Client Deployment Strategy
Define Transport System Strategy

Accelerators:
R/3 Knowledge Product SAP- Software Logistics
The R/3 System Landscape - Made Easy GuideBook

SAP AG 1999

The purpose of this activity is to establish the system landscape. The system landscape consists of
the SAP systems and clients that will enable you to adapt the SAP standard software to meet the
needs of your company. This process begins with the first SAP installation, Customizing and
development to meet the business needs, testing and verification, and finally to the start of
productive operation.
The many things to consider include: The required number of systems and clients needed, Specific
client roles and the appropriate client settings, Acceptable levels of quality assurance and testing,
Management of all customer development and Customizing settings, Use of Pre-configured Systems.
(Please refer to: Verify the Use of Pre-configured Systems (PCS) as implementation accelerator.)
The system landscape must be defined. Definition involves stating the purpose of each SAP System,
providing each system with a system identifier, and establishing a transport route between the
systems for the distribution of Customizing and development efforts. Clients are then distributed in
this landscape. Once the system landscape has been defined, an implementation strategy is created
for both the set up and maintenance of the systems and clients within this landscape.
Although many implementations begin with a single SAP System (knowing additional systems will
be added), the system landscape should be established from the beginning. This helps to ensure that
all Customizing and development changes are recorded and correctly distributed to the necessary
systems.

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R/3 in a Three System Infrastructure


Project
Procedures

Quality Assurance
System

Development
System

Data Transfer

Production
System

Transport

Copy

SAP
Client
000

QAS

DEV

Three database infrastructure with


Development, Quality Assurance
and Production Systems
Complete testing of development
and upgrades possible

PRD

DEV

Development/Customizing System

QAS

Quality Assurance System

PRD

ProductionSystem

Suitable development environment


SAP AG 1999

A three system infrastructure is the ideal solution for most customers:


It affords you unlimited testing of your development.
You can implement system upgrades without disturbing your live system.
With a separate quality assurance system you can integrate developments and run consistency
checks on objects for transport before they are introduced to the production system.
This three system solution supports the R/3 System Landscape - System and Client Deployment
Strategy which has the following aims:
Development, quality assurance and production should take place in separate environments.
In the event of data loss, you should be able to restore a client with consistent data.
Transport systems for setting up and maintaining the system infrasturcture are predefined.
The infrastructure supports the import of business data from an existing system.

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Phase 1: Project Preparation - Work Packages (3)

Initial Project
Planning

Project
Procedures

Project Kickoff

QC
Training Project
Planning Phase

Technical Req.
Req.
Planning

SAP AG 1999

The purpose of this work package is to create a project team training plan including business
processes, SAP system functionality, and organizational change management. During the Training
Project Planning Phase, initial project planning for end user training and documentation takes place.
This includes aligning and analyzing the training and documentation strategy with the overall
implementation strategy and Project Plan.

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Create Project Team Training Plan

ASAP Roadmap
Project
Preparation
Business
Blueprint

Realization

SAP Training Courses:

Final
Preparation

Training Project
Planning
Phase
Continuous
Improvement

Go Live &
Support

focused on management and project team


comprise level 1 (awareness), level 2 (readiness) & level
3 (proficiency)
should ideally have been completed for levels 1 & 2 by
end of Project Preparation (ASAP phase 1)
address function and use of the SAP product

Accelerator:
Training Services for
the Project Team
Note!

Management and project team may have training needs


in addition to SAP product. These should also be
addressed in the training plan

SAP AG 1999

The purpose of this activity is to create a training plan for the project team involved in the SAP
implementation. While training costs can be viewed as relatively expensive, it is critically important
that the project team be given this training. Once initial training is completed, the project team has a
much better understanding of basic SAP functions, how configuration works, and how to maximize
SAPs impact to meet your business requirements. This initial training does not cover user training
it will be addressed later in the implementation.
Key factors during this activity include:
Background of each team member
Specific area of business involvement (application or technical)
Timing of their participation during the implementation.
When developing plan, decide which courses are to be conducted at an SAP training center, or at the
companys site. The project team training plan is regularly updated throughout the life of the
implementation.
Levels of courses in the SAP curriculum: LEVEL 1, awareness - introductory to provide overview of
SAP product features & functions, SAP services & support, implementation framework (ASAP), and
SAP specific terminology; LEVEL 2, readiness - core business process courses to enable individuals
to apply SAP to a companys processes; & LEVEL 3, proficiency - advanced courses for individuals
to acquire customizing & other detailed functional and technical SAP related expertise.

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Align End User Training & Doc Strategy


Training Project
Planning
Phase

Tasks
Review Implementation Project Strategy
Draft End User Training and Documentation
Develop End User Training and Documentation
Recommendations
Prepare and Conduct End User Training and
Documentation Project Alignment Meeting

Accelerators:
End User Training and Documentation Project Plan
End User Training and Documentation Plan
End User Training and Documentation Needs Assessment

SAP AG 1999

The purpose of this activity is to align the end user training and documentation strategy with the
overall implementation strategy.
Prerequisites:
Trigger: Education of the end users on the business needs and functions of the SAP system.
Input: ASAP End User Training and Documentation Methodology,Implementation Strategy / Plan,
Implementation Project Plan, Implementation Budget and Resource Plan(s)
Result:
Output - Draft versions of the following: End User Training and Documentation Needs
Assessment, Preliminary End User Training and Documentation Project Plan, Preliminary End
User Training and Documentation Plan,Alignment meeting agreement signed by all parties
involved.

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Phase 1: Project Preparation - Work Packages (4)

Initial Project
Planning

Project
Procedures

Project Kickoff

QC
Training Project
Planning Phase

Technical Req.
Req.
Planning

SAP AG 1999

The purpose of this Workpackage is to formally announce to the company the initiation of the R/3
project, which includes the overall goals, detailed task plans, and processes. Consultants, steering
committee, senior management, project managers from the company and SAP, and any other
implementation partners must be involved. The kickoff meeting is focused on the company as a
whole, while the project team standards meeting is focused on the project team.
Activities
Kickoff meeting
Project team standards meeting.

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Kickoff Meeting
Project
Kickoff

Motivate the individuals involved and


bring them together as a team
Explain the implementation strategy,
timeline, and project goals and
objectives.
Clarify team member roles,
responsibilities, and common objectives

SAP AG 1999

This milestone activity is a critical checkpoint that officially launches the R/3 implementation project
to the entire company. Be sure to allow adequate time for questions and answers, as some issues
could require clarification.
Prerequisites:
Trigger: Professional services agreement.
Input: Project charter, implementation strategy, project organization, project plan.
Result:
Output: Kickoff meeting report; copies of presentation documentation; project charter; project
team; organizational chart; project logistics and standards; project work plan; communication
directory and standards.
Outcome: Official start of the project; presentation of the input mentioned above; explanation for
any issues or questions about the project from the kickoff meeting participants.
This meeting should be conducted with high energy and should be attended by company senior
management. A strong first impression is important to momentum.

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Project Team Standards Meeting


Project
Kickoff

Project communication plans,


meetings and schedules

Project
Standards
and
Procedures

Project documentation including


deliverables
Testing strategies
Scope and issue management
Configuration documentation
Planning and monitoring strategy

SAP AG 1999

The purpose of this activity is to prepare and conduct an information meeting with all team members
to discuss project standards and procedures . It is important to ensure that the entire project team is
aware of these standards and procedures, so that project deliverables are both uniform and easily
referenced.
Prerequisites:
Input: project charter, project plan, project organization, project standards prepared in previous
work package
Result:
Output: Approved project standards
Outcome: A list of project standards that all team members are aware of, and understand. This is
essential for a smooth running project.

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Phase 1: Project Preparation - Work Packages (5)

Initial Project
Planning

Project
Procedures

Project Kickoff

QC
Training Project
Planning Phase

Technical Req.
Req.
Planning

SAP AG 1999

The purpose of this Work Package is to identify the technical requirements needed to implement the
R/3 System, and clarify the customer's expectations. Hardware sizing must also be reviewed and then
procured.
Activities
Identify technical requirements
Procure hardware.

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Technical Requirements Planning Activities

Identify Technical Requirement

Technical Req.
Planning

Tasks
Complete Technical Questionnaires
(use SAP QuickSizing)
Define Technical Infrastructure Needs

Procure Hardware
Tasks
Size Initial Hardware
Review System Sizing Results
Approve Sizing Results
Order Initial Hardware
Order Remote Network Connection
SAP AG 1999

Identify technical requirements - The purpose of this activity is to identify the technical
infrastructure needed to implement R/3, and to clarify the customer's expectations. The triggers for
this activity are that the contract is signed and the customer has chosen a hardware and database
platform to support R/3. The inputs for this activity are: Results of kickoff implementation meeting,
results of hardware vendor's hardware proposal, any relevant proposal from technical service
providers (for example, network services).
Procure Hardware - The purpose of this activity is to determine the technical hardware needed for the
development environment, to place the hardware order with the appropriate vendor, and to determine
the estimated lead time for the production system hardware order.

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Phase 1: Project Preparation - Work Packages (6)

Initial Project
Planning

Project
Procedures

Project Kickoff
QC

Training Project
Planning Phase

Technical Req.
Req.
Planning

SAP AG 1999

The purpose of this Workpackage is to provide final verification of all prior project planning and
deliverables from this phase. It is critical that regular quality checks be performed throughout the
phase, as tasks are completed. All issues regarding scope, project environment, and initial technical
setup must be addressed.
Activities:
Perform quality check and obtain approval.

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Perform Quality Check and Obtain Approval

QC

Tasks
Conduct Quality Check
Sign off Project Preparation Phase

Accelerators:
Concept Check Tool
Project Signoff Form

SAP Service
Project Review Program
SAP AG 1999

The purpose of this activity is to review deliverables for completeness and accuracy. Quality checks
are performed as specific tasks are completed. However, it is also critical to review deliverables in
total because individual results from one task can have an adverse impact in another area of the
project.
Prerequisites: Trigger - Phase 1 activities have been completed; Input - Phase 1 deliverables.
Result: Output - Complete and formal signoff of Phase 1; Outcome - Approval to proceed to Phase 2.
Conduct quality check: The purpose of this task is to collect and review the status of all deliverables
from this phase to ensure that all activities, tasks, and deliverables are complete.This is an internal
quality check carried out by the project manager and should not be confused with determine quality
assurance standards, which addresses external, independent quality checks. See also the check lists in
the activity.
Signoff Project Preparation : The purpose of this task is to obtain signoff by the project
management, confirming that all deliverables are complete and accurate. Once signoff has occurred,
the project proceeds to Phase 2.

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Overview Diagram: Implementation Roadmap (2)

Implementation
Roadmap

Phase 1
Project Preparation
Phase 2
Business Blueprint
Phase 3
Realization
Phase 4
Final Preparation

Legend:

Phase 5
Go Live & Support

Unit
Unit
Topic
Topic

SAP AG 1999

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Phase 2: Business Blueprint: Objectives

Upon completion of this topic, you will be able to:


Explain the activities and tasks that are important
in the Business Blueprint Phase of your
implementation project
Explain the importance of the Question and Answer
Database (Q&Adb)
Work through the most important configuration
steps using the appropriate ASAP tools

SAP AG 1999

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The Purpose of Phase 2: Business Blueprint

ASAP Roadmap

Continuous
Improvement

Project
Preparation

Final
Preparation
Business
Blueprint

Realization

Go Live &
Support

SAP AG 1999

The purpose of this phase is to create the Business Blueprint, which is a detailed documentation of
the results gathered during requirements workshops. Furthermore, the Business Blueprint documents
the business process requirements of the company. On this basis, you achieve a common
understanding of how the company intends to run its business within the SAP system.
During this phase, you also:
Refine the original project goals and objectives
Define the Baseline scope
Refine the overall project schedule and implementation sequence

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Business Blueprint - Roles & Key Focus


Phase
Content
Role
Groupings

Steering
Sponsors
Project Mgt

Proj Mgt

Org Chg
Mgt

Proj Team
Training

***************
Review,
Status Mtg &
Steering Mtg

Org Impact/
Risk / Sponsor

Org Structure
Guidelines/
Workshops

Project IMG/
Master Records

Attend PTT
Refine Proj Plan

Training
Team Bldg
Activities

Training
Effectiveness

EUT & Doc


strategy/delvy

Org Impact/
Risk / Sponsor

Attend PTT

Attend PTT

Security

QC

Determine
Enhancements

Signoff

Signoff
Approve Tech
Design

Comm/ Doc,
Issue Mgt

Customer

Bus Proc
Definition

Attend PTT

Consultant

Change

Org
Structure

Steering
Meetings

**************

Technical

Dev Sys
Envnmt

Assemble Bus Quality Check


Blueprint
Signoff
***************
Requirement
BP/ARICE
Deficient
Areas
**************

Tech Design/
Set up Dev
Env/ Install
h/w, printers,
networks

Org Structure
Guidelines/
Workshops

Org
Optimization
Analysis

Set up Proper
Authoriz. Files

SAP AG 1999

These are the primary roles in an SAP Implementation (all the roles are defined in the IA).
Steering Committee - members include Project Sponsors, the SAP Consulting Manager (and/or the
TeamSAP Coach), and project managers. The committee is also the primary source for the
companys long-term goals and vision, sets priorities, approves scope, and resolves company-wide
issues.
Project Sponsors - directly communicates the companys long-term goals and visions and are
members of the steering committee.
Proj Mgt - TeamSAP Project Manager and Customer Project Manager
Consultant - TeamSAP Members, application, cross application, business process
Customer - Project Team Members (business process, power users)
Technical - Customer or consultants for System Administration and Technical, help desk provider
Training - Training & Documentation - project mgr/lead/ developer, Training Development
Instructor, Training Co-ordinator, Training Technology Administrator
Change -These are dedicated individuals assigned to manage one of the organizational change
management processes: Risk Assessment, Communications, Sponsorship, Skills Development,
Knowledge Transfer or Organizational Optimization.
Security - Authorisation, Administration or Internal Auditor responsible for managing the system
security and authorization environment and may be combined with other (technical) administrative
roles.
Share Focus items are noted by the ************ brackets.

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Phase 2: Business Blueprint - Work Packages (1)

Project Management
Organizational Change Management
Training Business Blueprint Phase
QC
Develop System Environment
Business
Process Definition

Business
Org. Structure

SAP AG 1999

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Project Management

Project Management Check List


Documentation

Prepare and attend


status meetings
Prepare and attend
steering committee
meeting
Correct project
variances
Refine project plan
Change Management
Team building
activities

Configuration

SAP AG 1999

The purpose of this work package is to establish a proper cycle of project management activities to
ensure that the implementation project is on target. It determines all project planning, controlling and
updating activities. It also identifies where changes in the relationship between business processes
and the organizational structure need to be managed, in consultation with departmental management.
The same work package is also in the subsequent phases.
Note the Project Review Program which is provided as an SAP service. Reviews can be scheduled
throughout the duration of the project. A review provides an independent and objective management
review of the customer implementation project, identifies any risks to the project goals and
recommends appropriate corrective actions.

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Organizational Change Management

Activities
Create Business Impact Map
Develop Sponsorship Strategy
Establish Change Communications
Framework

Accelerators:
Business Impact Map Guidelines
Change Management White Paper
Effective Project Communication White Paper

SAP AG 1999

The purpose of the organizational change management work package is to address the organizational
and human resource factors that impact the SAP implementation, ensuring the timely success of the
SAP implementation. The organizational change management work package includes a series of
change processes that allow the change team to manage organizational risk, accelerate the SAP
implementation, and optimize organizational processes. These organizational change management
processes ensure that the change team understands and manages the organizations perceptions of
and responses to the changes that will occur as a result of implementing the SAP System
A business impact map can be used as a starting point in the organizational change management
process, allowing the Core Change Team to prioritize components of the change plan by gauging the
magnitude and timing of the anticipated changes
Sponsorship at the executive level provides the real and symbolic evidence that gives the project
credibility, a critical early requirement. Sponsorship at the local level ensures that the project gains
and retains momentum as it progresses.
Construct a formal communications framework in support of the SAP implementation. This
framework outlines the approach for sharing project-related information across the organization.

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Training

Activities
Conduct Project Team Training
Analyze End User Training and
Documentation Strategy
Prototype End User Training and
Documentation Deliverables

Accelerators:
Project Team Training Template
Curriculum Planner
Training Environment Setup and Considerations
Knowledge Warehouse (Information)
SAP AG 1999

The purpose of this work package is to finalize preparations and conduct project team training. Also
during the Training Business Blueprint Phase, finalize the end user training and documentation
strategy, and prototype the end user training and documentation deliverables.
Conduct project Team and change Team training for team members to obtain SAP functional and
technical knowledge. This training enables the project team to start to match the system requirements
with SAP functions during the Business Blueprint phase. For the change team this training allows for
a basic understanding of functional and technical issues to enhance their credibility as they support
the SAP implementation.
Analyze the end user training and documentation strategy and finalize the plan for developing the
training content and documentation, and training delivery. The tasks involved with this activity will
occur at times simultaneously with the tasks of Prototype End User Training and Documentation
Deliverables. The following process flow illustrates the tasks involved in this activity and the actions
to follow.
Design and develop a training and documentation prototype, and analyze and determine the system
requirements necessary for conducting training. The tasks involved with this activity will occur at
times simultaneously with the tasks of Analyze End User Training and Documentation Strategy.

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Phase 2: Business Blueprint - Work Packages (2)

Project Management
Organizational Change Management
Training Business Blueprint Phase
QC
Develop System Environment
Business
Process Definition

Business
Org. Structure

SAP AG 1999

The purpose of this work package is to install and configure the development system. Within this
work package, you must setup the development system environment, define system administration
procedures, and initialize the IMG in preparation for the start of implementation.

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Create Technical Design


Develop System
Environment

Tasks
Document Physical System(s) Layout & Distribution
Define and Document Printing Infrastructure
Document Network Topology
Document Interface Topology

Rele
upg ase
r
stra ade
tegy

Define Desktop Management Strategy


Approve Technical Design

Accelerators:
IT Infrastructure Document
R/3 Security Manual
SAP AG 1999

The purpose of this activity is to check the communication diagrams for each of your company's
business areas that were created in the project preparation phase. These describe the future
applications architecture. Check them against the processes and functions you have determined. Use
this documented applications architecture for a detailed analysis of your hardware, operating system,
database, and network requirements. In particular, check where organization units will be working,
with which applications systems, and what requirements result (lines to be laid, for example). Also,
check for particular processes used at particular places that call for special requirements (for different
screen sizes, PC configurations, and so on).
It is recommended you seek support from your hardware partner for this work.
Finally, the steering committee has to give approval for the technical design of the system landscape
meeting the needs of this R/3 implementation.
Note that the SAP Technical Operations Manual (also known as the Systems Operations Manual
Template) is also a relevant information resource.

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Set Up Development Environment


Develop System
Environment

Tasks
Install Initial Hardware
Verify Initial System Technical Environment
Install Development System
(SAP Software and DB Installation)
Install Desktop Components for Project Team Members
Set up User Master Records for Project Team
Secure Development System
Install and Configure Printing Services for Project Team
Configure Remote Network Connection
Set up Remote Connection to SAP B

Accelerators:
Installation Guide on SAPNet
Authorization made easy - Guidebook
SAP AG 1999

Purpose: Install and configure the technical environment for the development system.
Install initial hardware: The purpose of this task is to engage the services of the hardware vendor to
install the appropriate hardware, install any additional dependent hardware defined during
identification of technical requirements (for example, printers, additional servers, network devices,
routers) and connect the hardware to the existing network. It is important to request that the hardware
vendor perform appropriate post-installation hardware exercises (for example, verify tape device,
verify disk devices).
Install development system: The purpose of this task is to install the development system and
perform post installation activities as described in the SAP Installation Guide.
Set up user master records for project team: The purpose of this task is to create user master records
for project team members, with the proper authorization profiles necessary for the development
system. These profiles should be created in the SAP master Client 001, so they can be propagated to
other clients when they are created. None of the project team staff should be prevented from carrying
out any business application functions in the development environment Customizing client. This
ensures they can all model whole business processes in your system, without restrictions.

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Service
Develop System
Environment

Functions
Problem requests

SAP /
Branch

Customer
/ CCC

Notes

SAPNet - R/3
Frontend
or

Hot News
Online corrections

SAPNet - Web
Frontend

Service requirements
SAP software change registration
Training details
Project milestones for service
Maintenance of Customer Master Data

Partner

CCC = Customer Competence


Center

SAP AG 1999

CCC - a Customer's own, R/3 focused, internal support linked to SASupport Services. Refer to the
Implementation Assistant under Implementation Accelerators for the accelerator - Customer
Competence Center (CCC) Program.
SAPNet - R/3 Frontend (formerly Online Service System (OSS)) provides the infrastructure for
SAP's R/3 Service & Support and is the primary medium for problem management. It is the
technological link between customers, SAP partners and SAP. Beyond this, SAPNet - R/3 Frontend
provides access to valuable information about known problems and helps you resolve them on your
own or with the help of the SAP Support Team. You have free access to SAPNet - R/3 Frontend
wherever you are 24 hours a day.
SAPNet Web Frontend is SAPs Internet/extranet solution. The features of the SAPNet R/3
Frontend are being migrated consecutively into SAPNet Web Frontend. The following are
examples of tasks that can now be performed via SAPNet:
Searching for SAP information
Searching for R/3 notes
Downloading SAP patches
Requesting new SAPNet users
Requesting SSCR keys.

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System Administration
Develop System
Environment

Tasks
Conduct Basis and System Administration Workshop
Define System Administration for Development System
Configure CCMS (Computer Center Management System)
Define Backup Strategy
Verify System Administration Functions
Define Periodic System Maintenance Procedures

:
Accelerators
R/3 Knowledge Products

SAP AG 1999

The purpose of this activity is to define, test, and exercise the system administration procedures for
the development system. These tasks are an ongoing process throughout the Business Blueprint
phase.
Define system administration for development aystem: The purpose of this task is to define the
system administration activities and procedures for the development system by using the referenced
check list to provide procedures for each activity. Document each activity and assign it to an
appropriate team member for ownership. Each owner is responsible for documenting and executing
the activities.
Configure the Computer Center Management System (CCMS) system. CCMS allows you to
monitor, control, and configure your R/3 System. It allows automation of many administrative tasks,
reducing the chances of error and enabling in many cases unattended 24 hour system management
from within the R/3 System. The responsible person defined in Define System Administration for the
Development System should complete the CCMS tasks.
Verify system administration functions: The purpose of this task is to initially test and work with
system administration functions defined and configured in Define system administration for
development system. It is important that this is an ongoing procedure.

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Initialize IMG
Develop System
Environment

Tasks
Generate Project IMG
Data

Scope

Views

Member

Status

Country
SAP
Reference
IMG

IMG-Link

Define Project

Manually
Keywords

Doc Types

Name

Transport

Cross Reference

IMG - Link
Dont Generate Project IMG

Accelerators:
Sample Scope Document
Working with Project IMGs
ASAP IMG-Link
SAP AG 1999

The purpose of this activity is to create the Implementation Guide (IMG ). It is important to create an
IMG so that the Customizing process and documentation tasks are easier. The IMG is used as a
reference at the last stages of business process definition, therefore you want to have this in place
before beginning that Work Package.
Use Project IMGs to do your project planning and control customizing work. When you set up your
Project IMGs or Release projects, be sure to keep to the standards you defined in the Project
procedures work package under the project documentation task for using status indicators, for
scheduling, and for documentation.
There are two methods of generating the Project IMG:
The Manual creation of the Project IMG. This is the more common method, whereby consultants
manually identify the components of the IMG that must be configured according to the project
scope.
The Automatic generation of the Project IMG from the ASAP Question & Answer database
(Q&Adb). This is a new function that uses the scope settings within the ASAP Q&Adb and
transfers them automatically into the R/3 project IMG. Please refer to the accelerator below for
more information.

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Phase 2: Business Blueprint - Work Packages (3)

Project Management
Organizational Change Management
Training Business Blueprint Phase
QC
Develop System Environment
Business
Process Definition

Business
Org. Structure

SAP AG 1999

The purpose of this Work Package is to define the enterprise organizational structure using SAP
organizational units, such as company codes and sales organizations.
In conducting the organization structure workshop, several topics are discussed, including:
What enterprise process areas and business processes will be used in the system
What organizational units within the company will be affected by the implementation

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Define Business Organization Structure


Business Org.
Structure

Tasks
Schedule Organization
Structure Workshop

SAP Reference Structure

Distribute Organization
Structure Guidelines

Business Strategy

Organization

Conduct Organization
Structure Workshop
Recommend and Approve
Organization Structure

Accelerators:
Organization Structure Presentation
Structure Modeling with Structure Modeler
Sample Scope Document
SAP AG 1999

The purpose of this activity is to prepare for business organization structure workshops to define the
organizational structure of the company within the system. The organizational structure is
established to give structure to the Logistic and Financial Enterprise Process Areas.
Prerequisites:
Input: Enterprise process area scope document (Sample Scope Document).
Result:
Output: Documented organization structure for the company.
Outcome: The organization structure is signed off and is ready to be implemented.

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Q&Adb Structure
SAP Reference Structure
1

Business Strategy

Organization

General Settings

Master Data

Business Processes

Cross-application

Training and Documentation

User Roles

Basis

Development

QAdb

Report
Unplaned Situations
Issues
User Profiles
User

QAdb
QAdb

SAP AG 1999

Business strategy sections contain items designed to collect info about the general business strategy
and the implementation.
The Organization structure level contains items that describe the system organization structure, the
framework in which the R/3 system is configured.
The General settings section contains elements of the Implementation Guide (IMG) of overall
importance for Business Blueprint phase to setup the R/3 system properly.
The Master data section contains items that describe the master data structure that controls the
behavior and implementation of an R/3 system.
The Business processes area of the Q&Adb contains the process structure items as represented in the
R/3 Reference Model.
The Cross application section refers to all data objects (tables, entities or processes) that relate to
more than one business application.
The Basis area of the Q&Adb does not gather Business Blueprint requirements but must be included
for navigational purposes and technical reasons of the ASAP IMG-Link.
The Training and documentation section collects information about the planned training and
documentation standards in an R/3 implementation.
The User Role node contents all the SAP user roles (based on Release 4.6B of the R/3 System). The
project team can use these roles to analyze the project-spesific requirements for user profiles.
The content of the Development area is created automatically by the application. It is designed to
hold all functional specification documentation data that you entered in the Associated Items box

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Associated Items 1

SAP Reference Structure

Associated Items
Business Analysis

Business Strategy

Organization

General Settings

Master Data

Business Processes

Cross - Application / User Roles

SAP Documentation

Training and Documentation

IDES Documentation

Basis

Development

QAdb

Report
Unplaned Situations
Issues
User Profiles
User

Question
CI Template
BP Transaction
User Roles
Project Documentation

QAdb
QAdb

SAP AG 1999

The questions enable you to gather requirements on specific business scenarios and their processes.
A Question may appear within several structures. The answer to a question on a specific occurrence
within any structure is visible on all other occurrences using that question. While answers given to a
question are visible at all occurrences, questions can only be answered and answers can only be
changed at the current structure level. These questions are open-ended and promote the flow of
information between you and the consultants who will configure your system. Using your answers as
a guide, consultants define your companys requirements in detail and adapt process models to
reflect your companys needs.
The user roles enables consultants in the Blueprint phase to identify, adapt and describe SAPdelivered user roles based on project-specific requirements.
The CI template sections form the heart of the business blueprint document. It is important to
provide as much information as possible when entering your answers in these sections. In some cases
the information may not be known at the Blueprint stage, if this occurs, it should be noted in the CI
template answers. For example, when you enter the Authorization Considerations question during
the Business Blueprint phase only high level information is available. As this changes, the Q&Adb
should be updated with detailed authorization requirements.
During the initial Q&Adb setup, you specified the path to SAP and IDES documentation. This
documentation is available for view only and cannot be changed. If a SAP or IDES document is
available for a selected function, the name of the document displays in the Associated Items box.
Click the document to view it.
You may add, view, or delete documentation to the Project Documentation folder in the Associated
Items box. It is recommended to put all documents to the Project Documentation directory so that the
document can be found in the Q&Adb directory.

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Associated Items 2

SAP Reference Structure

Associated Items

Information

Technical Analysis

Status

Organizational Units

Conversions

Not Yet Processed

Input / Output

Interfaces

In Process

Functions

Reports

On Hold

Project Documentation

Forms

Completed

Where used - Enterprise areas

Other Development

Predefined

Where used - Scenario

Note: Availability of Associated


Items Objects depends on
Structure Level

SAP AG 1999

The associated items frame on the right side of the screen is a reference structure user interface work
area and a display area for user entered information. The associated items displayed are linked to
reference structure items you currently selected.

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Issues Database
Edit

View

Reports
Administrative
Issues

All Issues

All Issues
Current View

Closed Issues
Open Issues
Open by Person
....
Open Issues
Unsolved
Problems

Documentation in Issue Editor


Classification

Priority,
Priority, Status

Project phase

Date required

Responsible

Date resolved

Listing in
EXCEL Table

Issue Resolution
SAP AG 1999

In the issues database, open issues can be centrally formulated and linked with the necessary
information, such as:
- Classification (business process, project lead...)
- Priority (low, medium, high)
- Project phase (Project Preparation, Business Blueprint...).
- Date required
- Date resolved
- Issue Resolution
The issues database includes an editor to describe the problem and its solution in detail. The database
saves the date of entry of an issue.
You can display the contents of the issues database in an MS Excel spreadsheet using the Reports
--> Issues --> All Issues function.

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Scoping

Edit
...
Set In Scope
...

SAP Reference Structure

View

Reports

...
In Scope
...

SAP Reference Structure

Structure Item A

1
2

Structure Item B

Structure Item C
3

Structure Item D

Structure Item E

Structure Item A

Structure Item C

2
3

Structure Item E

SAP AG 1999

Before you begin answering questions, decide which structure items are valid and appropriate for
your business. Setting these items In Scope, delimits the information gathering of the Q&Adb to
your specific business. It is recommended to scoping top down along the Q&Adb structure.
Any one or all hierarchy items can be set In scope by right-clicking on that item in the tree view and
choosing Set In Scope.
In Scope areas appear in yellow for easy identification.
In Scope status can be removed from individual hierarchy items as necessary by clicking the checked
Item Set In Scope menu item which removes the In scope status.
If you would like to only see the items in scope, go to main toolbar and select View->In Scope. Only
those areas that are In Scope will display in your tree structure.

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Set Owner

SAP Reference Structure

Select Owner

Structure Item

Business Owner
Consultant

Structure Item

Structure Item

SAP AG 1999

An Owner is person who is responsible for one or many Structure items on different levels.
Turn ownership on and off to control which information is exported. Further, setting ownership
allows you to run the Q&Adb reports by owner and printing only owner-specific information.
Specifying an owner assures that if a user changes an item that has an owner assigned to it, a
warning message appears. Two types of owner can be set: business owner; and consultant.

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Set Bookmarks

Edit
...
Bookmarks

SAP Reference Structure


Structure Item

Save Bookmarks
Goto Bookmarks

Structure Item

List of Bookmarks

Structure Item

SAP AG 1999

With the Bookmark function you can define structure items as favorites (similar to the function in
a Web-Browser) and save them with the Save bookmark option.
Later you can retrieve the favorite place with the Goto bookmarks option.

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Business Strategy
Business Org.
Structure

SAP Reference Structure

Business Analysis

Business Strategy

Status

Question
Project Documentation

General Enterprise Strategy

Markets

Procurement Strategy

SAP AG 1999

It is important to properly check the Enterprise process area scope document (Sample Scope
Document) in order to balance which business areas and scenarios will be covered by the
implementation. You should also do this for the business processes, as this is the level where the
information for business process workshops should be stored.

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Organizational Structure
Business Org.
Structure

SAP Reference Structure


Organization

Business Analysis
Question

Information
Status

CI Template
Cross-application....

2
3

Controlling Area

Company Code....

Project Documentation
SAP Documentation
IDES Documentation

Procurement....

SAP AG 1999

The Organization structure level contains items that describe the system organization structure in
which framework the SAP system is configured. In the Q&Adb, questionnaires facilitate gathering
requirements on the companys structure and processes that allow an initial mapping of the
companys business to a proposed SAP organizational structure. The answers to the questions form
part of the Business Blueprint.
The second level contains the available enterprise areas (e.g. Sales and Distribution). It is not
recommended that you change or enhance this level of the organizational structure.
A third level further defines the organization (e.g., Sales area data).
For each level you may set items in and out of scope.

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Reports (Business Org. Structure)


Business Org.
Structure
Edit

- Reports
-

Reports
Scope Document
Business Strategy
Business Blueprint
All
Organizational Structure
General Settings
Master Data
Business Processes
Cross-aplication
User roles
Training and Docu.
Development
Master Lists
Organizational Structure
BPML
Development List
Authorization List
Status
Issues
Users

Scope Document
Business Strategy
Business Blueprint
Master Lists
BPML
OSL
DL
AL

View

Status

SAP AG 1999

Reports allows you to display project documentation in different forms, and creates a report structure
in the Q&Adb.

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Phase 2: Business Blueprint - Work Packages (4)

Project Management
Organizational Change Management
Training Business Blueprint Phase
QC
Develop System Environment
Business
Org. Structure

Business
Process Definition

SAP AG 1999

The purpose of this Work Package is to define the company requirements based on SAP business
processes, to provide the required functions. You must first define your organizational structure. The
business process definitions create your Business Blueprint.

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Business Process Definition


Business
Process
Definition

INPUT

Business Process

OUTPUT

Definition
Business Process
Questions

Business Analysis
Questions
CI Template
BP Transactions

R/3 Reference
Structure

Technical Analysis

Organizational
Structure

Functional
Specifications

Business
Blueprint
Master
Lists

SAP AG 1999

After the definition of the organization structure, you define the business processes of the company
in terms of the R/3 System.
The Q&Adb is the tool supporting the definition of the business processes. You can use the CI
(Customer Input) template and the business process questions within the Q&Adb to support the
preparation and completion of the business process definition. For detailed analysis, you can access
external tools for modeling the business processes via the Q&Adb.
Generating the Business Blueprint gives you the companys business process requirements in one
document.
Generating Business Process Master List gives you the business processes which are in scope for
Customizing in the Realization Phase.

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Prepare for Business Process Workshops


Business
Process
Definition

Tasks
Schedule Business Process Workshops
Conduct Business Process Guideline
Workshop

Input

Sample
Scope Document

SAP AG 1999

The purpose of this activity is to ensure efficient business process workshops. This means
determining who attends, which business processes are discussed, and other applicable topics. To
ensure effective meetings, you should send all relevant materials and business process guidelines to
the participants prior to the workshops.
Prerequisites:
Trigger: Business organization structure has been defined.
Input: Initial Project Scope, resource plan.
Result:
Outcome: Prepared project team.

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Conduct General Requirements Workshops


Business
Process
Definition

Tasks
Determine General Settings

ISOISO-Norms
DM
USD
CHF

DE
US
CH

Determine Enterprise Standards


Numbering systems,
systems, Chart of accounts ...

Accelerators:
Implementation Guide
R/3 Online Documentation

SAP AG 1999

The purpose of this activity is to analyze your standardization aims (general settings) and the
constraints to which they are subject. This activity deals with determining whether standardization is,
or ought to be, one of your objectives.
Examples of candidates for standardization include:
Currencies
Calender
Numbering systems
Charts of accounts
Statistics
Units and measurement
Balance sheets and profitability analyses
Handling of procedures, rules and standards for data transfer
Prerequisites
Input: Enterprise area scope document (Sample Scope Document)
Output:
Completed general settings and master data questions in the Q&Adb
Documented enterprise standards

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General Settings and Master Data


Business
Process
Definition

SAP Reference Structure


General Settings

Business Analysis
Question
CI Template

Set Countries

Set Currencies....

Information
Technical
Analysis

BP Transaction
Project Documentation

Status

SAP Documentation
Master Data

IDES Documentation

General Master Data

General Master Data....


3

Material Master....

Serial Numbers....

SAP AG 1999

Result:
Output: Completed general settings and master data questions in the Q&Adb and documented
enterprise standards

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Requirements Workshops

Conduct Business Process Workshops


TASKS

Business
Process
Definition

Determine Business Process Requirements


Determine the Need for Extended Functions
Determine Reporting Requirements
Determine Required Interfaces
Determine Conversion Requirements
Determine Required Enhancements
Clarify Deficient Areas
Refine Business Process Descriptions and Models
Determine Need for Additional Detailed Workshops
Schedule Detailed Requirements Workshops

Conduct Detailed Requirements Workshops


TASKS

Determine Detailed Requirements


Refine Business Process Descriptions and Models

SAP AG 1999

Conduct Business Process Workshops


Purpose is to conduct the business process workshops to determine all requirements including:
Business process; reporting; interface; conversion; enhancements; and authorization.
The business process workshops are crucial. Their results subsequently create the Business
Blueprint. It is necessary to use the questions in the Q&Adb to determine business requirements, and
to complete a Customer Input form for each Business Process.
Trigger: Business process workshop schedule completed and confirmed, General Requirements have
been determined.
Input: Business process workshop schedule, enterprise process area scope document (Sample Scope
Document), Q&Adb.
Output: Completed Q&Adb components.
The R/3 Reference Model, Knowledge Corners, and Business Process Procedures are helpful in
explaining the relevant business processes.
Conduct Detailed Requirements Workshops
The purpose of this activity is to capture detailed requirements related to business processes, and
review areas identified as deficient. In addition, clarify requirements and refine business process
definition, (for example, pricing workshop).

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Requirements Workshops - Analysis 1


Business
Process
Definition

SAP Reference Structure


Business Processes

Business Analysis
Question
CI Template

Enterprise Areas

Scenarios

Information
Technical
Analysis

BP Transaction
User Roles

Status

Project Documentation
Process Groups

SAP Documentation
IDES Documentation

Processes

User Roles

1
SAP AG 1999

The Q&Adb questions and the corresponding process models are used to facilitate and frame the
gathering of company input.
The questions concerning the business process are dependent for their content on the respective
business process. The answers can either be freely formulated or are given:
Yes, No, Unanswered
Answer list
The questions concerning the CI template are the same for all business processes and can be
answered freely.
You can document user roles by answering business process questions and CI templates, which
contain special sections such as job descriptions and autorizations considerations. In particular, you
see which transactions are assignet to a user role. In this section the project team members can gather
all the business requirements needed to define a user role.

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Requirements Workshops - Analysis 2


Business
Process
Definition

Technical Analysis

SAP Reference Structure

Conversions

Business Processes

Interfaces
Enterprise Areas

Reports
Forms

Processes

Functional
Specification
Form

Other Development
Development

Technical Anaylsis

Enterprise Areas

Documents

Functional
Specification
Form

SAP AG 1999

The Functional Specification form is used during the Blueprint Phase to identify and describe the
functions of any programming that must be done for the project. It should be used for all types of
programming (i.e. conversion, interfaces, reports, enhancements, extensions, matchcodes, forms
etc.). There are different sections (and fields) to be filled out based on programming type, so not all
fields on the form are required. The content of the Functional Specification Form will automatically
be transferred to the Development List.
In order to create a Functional Specification follow the instructions below:
1. Click the right mouse button. Result: A drop down menu appears.
2. Click the menu item Add. Result: A dialog box appears allowing you to select an existing or
entering a new file name.
3. Enter a document title and select OK in the dialog box. Result: You are notified that the
document does not exist and will be requested to confirm if you want to create it. The
appropriate application starts and a predefined Functional Specification form displays.
4. Enter data, edit and save the form as appropriate within the associated application.
Result: The document name appears in the Associates Items box of the Q&Adb were you have
access to it. Note: Simultaneously, when you press the OK button, the document will also be
included in the left hierarchy under Development

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Requirements Workshops - Modeling


Business
Process
Definition

External Modeling Tools

SAP Reference Structure

Analyze Business Processes


Business Processes

Diagram
Explorer(Intell
(Intellicorp)
Diagra
m Explorer
icorp)
Arisfor
forR/3
R/3(IDS)
(IDS)
Aris

Enterprise Areas

RPModeler
Modeler(CASE
(CASEwise
wise)
EERP
)

Scenarios

LiveModel
Model(Intellicorp)
(Intellicorp)
Live

Process Groups

Processes

Determine coverage level


high
medium
low
SAP AG 1999

You can use external modeling tools to compare enterprise process areas, scenarios, and processes
with the R/3 Reference Model.
In addition to installing the tool you wish to use, you also need to choose the relevant tool under
Business Modeler in the User Maintenance in the ASAP Adminstration Tool.
The comparison with the R/3 Reference Model clarifies to what extend your own business processes
can be covered by the R/3 business processes.
The business fit can be high, medium, or low. The measures that need to be taken to achieve this
depend on the analysis:
High, through Customizing
Medium, through enhancement
Low, own transactions.
If an enhancement is necessary, it can be documented in the structure of the Q&Adb on each level by
adding customer-defined objects.
Copying of objects is supported on every level.

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Requirements Workshops - Dominant Entry


Business
Process
Definition

SAP Reference Structure


Business Processes

Subordinate to Dominant
Process

Enterprise Areas

Scenarios

Process Groups

Processes

Identifier

D
Scenarios

Dominant entry

Subordinate entry

Process Groups

Processes

5
SAP AG 1999

If an existing business process appears in more than one scenario, one of the scenarios can be
defined as the dominant entry and the other as a subordinate entry.
You can check the scnearios where a certain business process appears by choosing the business
process (alternate mouse button) and choose 'View Dominant'. In this list you can see all scenarios
for which you can define your current scenario/business process relationship as a main entry. For
example, if you choose one of the scenarios, it will be regarded subordinate to your current
scenario/business process relationship.
Dominant and subordinate entry are marked in the structure accordingly:
D = Dominant
S = Subordinate
All answers to the Business Process that is classified as Dominant will be stored only once and will
be shared by the Business Process that is classified as Subordinate.
If a question has the attribute global a single answer will be shared by all multiple occurrences

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Requirements Workshops - BP Transactions


Business
Process
Definition

SAP Reference Structure

Business Process Transactions


Structure Entry

Business Processes

Business Process Transactions

Amount

Answered

In Scope

N/A

Enterprise Areas

Scenarios

Code

Transaction

DOC

MK01

Create Vendor Mstr Data

Scope

BaseLine C1-C4

Process Groups

4
5

Run
R/3 Transaction

Processes

User Profile
R/3 Information
SAP AG 1999

The description of the business processes is completed by including the related Business process
transactions in the scope of the implementation project. The number of transactions related to the
business process will be displayed on the business process transaction matrix when you choose
Business process transactions.
The business process transaction matrix shows: Code: Name of the business process transaction;
Transaction: Long text of business process transaction; Name of the business process transaction;
DOC: Link to R/3 Documentation; Scope: shows that the business process transaction is in scope;
Baseline: Indicates the business process transaction within the Baseline scope, Baseline defines the
basic scope of transactions that will be implemented; C1-C4 describe suggested cycles for
configuration tests.
The business process transaction matrix contains the default values for the business process
suggested by SAP. You should not make changes in the business process transaction matrix but in
the Business Process Masterlist, an MS EXCEL file that is based on the business process transaction
matrix. You should only make changes with the support of consultants.
It is possible to call up the corresponding transaction in the R/3 System, providing that the relevant
settings in the user profile have been maintained and the R/3 System is available.

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Complete Business Blueprint


Business
Process
Definition

Tasks
Perform Organizational Optimization Analysis
Refine Project Organization and Roles
Assemble Blueprint

Re
po
Rerts
po
r ts

Identify Baseline Scope


Verify Blueprint Completeness

Accelerators:
Sample Completed Business Blueprint
Q&Adb Overview
Q&Adb User Procedures
Sample Business Process Masterlist for Baseline Definition
Test Cases and Procedures - Directory Structure and
Naming Conventions

SAP AG 1999

The purpose of this activity is to complete the Business Blueprint, which is the main deliverable of
Phase 2. The Business Blueprint serves as your conceptual master plan, and becomes a detailed
written document. This document shows you the business requirements in detail, and is the basis for
organization, configuration and, if necessary, development activities.
Prerequisites:
Trigger: Company requirements gathering is complete, CI templates are completed
Input: Completed CI templates in the Q&Adb, enterprise process area scope document (Sample
Scope Document).
Result:
Output: Completed Business Blueprint.
Protect Project: Scope, CITs, Questions
In order to avoid important project data from being overwritten, the project manager can freeze the
scope of the SAP Reference Structure as well as restrict the answering of CITs and Q&Adb
questions, and the authoring of business process questions.

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Reports (Business Process Definition)


Business
Process
Definition
Edit

- Reports
-

Reports
Scope Document
Business Strategy
Business Blueprint
All
Organizational Structure
General Settings
Master Data
Business Processes
Cross-aplication
User roles
Training and Docu.
Development
Master Lists
Organizational Structure
BPML
Development List
Authorization List
Status
Issues
Users

Scope Document
Business Strategy
Business Blueprint
Master Lists
BPML
OSL
DL
AL

View

Status

SAP AG 1999

Reports allows you to display project documentation in different forms, and creates a report structure
in the Q&Adb.

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Blueprint Document Review and Sign Off


Business
Process
Definition

Tasks
Prepare for Presentation of Blueprint Review
Conduct Review and Sign Off

ss
ne nt
si pri
u
e
B lu
B

Accelerators:
Business Blueprint Quality Checklist
Project Signoff Form
Executive Summary of Business Blueprint Powerpoint Presentation
SAP AG 1999

The purpose of this activity is to ensure efficient business process workshops. This means
determining who attends, which business processes are discussed, and other applicable topics. To
ensure effective meetings, you should send all relevant materials and business process guidelines to
the participants prior to the workshops.
Prerequisites:
Trigger: Business organization structure has been defined.
Input: Initial Project Scope, resource plan.
Result:
Outcome: Prepared project team.

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IMG - Link

R/3

Adminstration
Transfer Scope to R/3 System
...
Project

SAP Reference Structure

IMG

Transfer
Scope

Project
Documentation

Structure Item A

Project
Management

Structure Item C

Structure Item E

User Maint.
Maint.

R3 Info
SAP AG 1999

1. Set the scope in the Q&Adb


During the Business Blueprint phase of the project, the project team undertakes a number of detailed
workshops to define both the high-level scope and detailed scope. This scope is entered within the
Q&Adb.
2. Create Project IMG in R/3
In order to transfer the Q&Adb scope to the R/3 System, it is first necessary to create a Project IMG
through Project Administration in R/3. Specify a project name and description, select the countries
and save the Project IMG.
3. Verify R/3 Login information in the Q&Adb
Before initiating the transfer to R/3 it is important to make sure that the users parameters are set
correctly to log on to the corresponding R/3 System.
4. Generate Project IMG based on the scope set in the Q&Adb
The generation of the Project IMG will be derived from ASAP, based on the agreed scope.
In order to transfer the Q&Adb scope to the R/3 System, select:
Administration Transfer Scope to R/3 System
Only the project manager is authorized to transfer the Q&Adb scope.

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Phase 2: Business Blueprint - Work Packages (5)

Project Management
Organizational Change Management
Training Business Blueprint Phase

QC

Develop System Environment


Business
Process Definition

Business
Org. Structure

SAP AG 1999

The purpose of this work package is final verification of all deliverables from this phase. It is critical
that quality checks be performed throughout the phase, as tasks are completed. The Business
Blueprint ensures that everybody has an accurate understanding of the final scope of the project
regarding business processes, organizational structure, and system environment.
In addition, this includes project team member training, project standards, and strategies in the
technical area. You must address issues regarding changes in scope, impact on budget, and resource
planning.

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Quality Check

Documentation

Quality Check Check List


Validate project team status
and steering committee
meeting
Verify teambuilding activities
Ensure user roles and
responsibilities
Confirm technical design
Verify development
environment/system
landscape
Validate IMG initialization
Sign off Business
Blueprint/Baseline Scope

Configuration

SAP R/3
Concept
Check Tool

SAP AG 1999

The purpose of this activity is to collect all deliverables and to review them for completeness and
accuracy. Although quality checks are performed when specific tasks are completed, it is critical to
review them together because individual results from one task may have an adverse impact in
another area of the project. Upon completion of this quality check, sign off is obtained and the
project proceeds to the next phase.
This slide lists only the most important points of the check lists for project management or quality
assurance. You can find the complete check lists for the first and last Work Package of Phase 2:
Business Blueprint in the ASAP Roadmap documentation.

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Overview Diagram: Implementation Roadmap (3)

Implementation
Roadmap

Phase 1
Project Preparation
Phase 2
Business Blueprint
Phase 3
Realization
Phase 4
Final Preparation

Legend:

Phase 5
Go Live & Support

Unit
Unit
Topic
Topic

SAP AG 1999

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Phase 3: Realization: Objectives

Upon completion of this topic, you will be able to:


Explain the Realization Phase activities of the
ASAP Implementation
Explain and demonstrate how the ASAP tools and
accelerators support the Realization Phase
activities
Work through the most important configuration
steps using the appropriate ASAP tools and
accelerators

SAP AG 1999

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The Purpose of Phase 3: Realization

ASAP Roadmap

Continuous
Improvement

Project
Preparation

Final
Preparation
Business
Blueprint

Realization

Go Live &
Support

SAP AG 1999

The purpose of this phase is to implement business and process requirements based on the Business
Blueprint. The objectives are final implementation in the system, an overall test, and the release of
the system for productive (live) operation. The project team receives relevant knowledge.

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Realization - Roles & Key Focus


Phase
Content
Role
Groupings

Proj Mgt

Steering

Steering
Meetings

Sponsors

Review / FU on
Recommends

Customer

Config
ARICE
Integration
Sys Admn Arch/Form
Arch/Form

Check for
Approvals

Support Plan
***************
Realization
Phase
Review

***************
Analyze Org
Implement.
Risks

**************

**************

Technical

QC

***************
Check for
Approvals

Refine Training
Define Scope &
Approve Config
Sched/ Review
**************
Test Cases/
Plans/Validate
Proj Team Risk
Approve
Completion
Assmt
***************
***************
Define
Refine Scope
Conduct
A-R-I-C-E
Config/Define
Test Cases
Test Cases
Test, Review, &
**************
Attend PTT
Approve
**************
Create,Test,
System Test
Migrate
Plans/QA &
Attend PTT
Programs &
Prod Enviro/
Procedures
Prep for ABAP

Signoff
Quality Check
Signoff

E.U. Training:
content & prep

Training
Change

Proj Team
Training

Signoff

Analyse Org
Implement.
Risks

Review, Status/

Project Mgt Cutover & Prod.


Consultant

Org Chng
Mgt

Team Bldg
Activities

Org Impact/
Risk / Sponsor
Attend PTT

Security

Org Structure

Authorize Design/
Job Functions

Create &
Register Dev

Review Strategy
Create Models

SAP AG 1999

These are the primary roles in an SAP Implementation (all the roles are defined in the IA).
Steering Committee - members include Project Sponsors, the SAP Consulting Manager (and/or the
TeamSAP Coach), and project managers. The committee is also the primary source for the
companys long-term goals and vision, sets priorities, approves scope, and resolves company-wide
issues.
Project Sponsors - directly communicates the companys long-term goals and visions and are
members of the steering committee.
Proj Mgt - TeamSAP Project Manager and Customer Project Manager
Consultant - TeamSAP Members, application, cross application, business process
Customer - Project Team Members (business process, power users)
Technical - Customer or consultants for System Administration and Technical, help desk provider
Training - Training & Documentation - project mgr/lead/ developer, Training Development
Instructor, Training Co-ordinator, Training Technology Administrator
Change -These are dedicated individuals assigned to manage one of the organizational change
management processes: Risk Assessment, Communications, Sponsorship, Skills Development,
Knowledge Transfer or Organizational Optimization.
Security - Authorisation, Administration or Internal Auditor responsible for managing the system
security and authorization environment and may be combined with other (technical) administrative
roles.
Share Focus items are noted by the ************ brackets.

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Phase 3: Realization - Work Packages (1)

Project Management
Organizational Change Management
Training Realization Phase
Baseline

Final Config.

A-R-I-C-E, Forms & Archiving,


Archiving, ABAP
System Management
SAP AG 1999

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Integration

Project Management

Project Management Check List

Documentation

Prepare and attend


status meeting
Prepare and attend
steering committee
meeting
Determine project
variances
Refine project plan
Determine production
support plan
Determine cutover
plan

Configuration

SAP AG 1999

Only the most important points of the check lists for project management and the quality check are
listed on this slide. The complete check lists can be found in the ASAP Roadmap documentation.
Note the Project Review Program which is provided as an SAP service. Reviews can be scheduled
throughout the duration of the project. A review provides an independent and objective management
review of the customer implementation project, identifies any risks to the project goals and
recommends appropriate corrective actions.

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Organizational Change Management

Activities
Develop Project Team Risk Management
Process
Develop Organizational Risk Management
Process

Accelerators:
Risk Assessment Sample
Change Management White Paper
Effective Project Communication White Paper

SAP AG 1999

The purpose of the organizational change management work package is to address the organizational
and human resource factors that impact the SAP implementation, ensuring the timely success of the
SAP implementation. The organizational change management work package includes a series of
change processes that allow the change team to manage organizational risk, accelerate the SAP
implementation, and optimize organizational processes. These organizational change management
processes ensure that the change team understands and manages the organizations perceptions of
and responses to the changes that will occur as a result of implementing the SAP System
A business impact map can be used as a starting point in the organizational change management
process, allowing the Core Change Team to prioritize components of the change plan by gauging the
magnitude and timing of the anticipated changes
Sponsorship at the executive level provides the real and symbolic evidence that gives the project
credibility, a critical early requirement. Sponsorship at the local level ensures that the project gains
and retains momentum as it progresses.
Construct a formal communications framework in support of the SAP implementation. This
framework outlines the approach for sharing project-related information across the organization.

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Training

Activities
Conduct Project Team Training
Define End User Training & Documentation Content
Develop End User Training and Documentation Content
Finalize End User Training and Documentation

Accelerators:
Project Team Training Template
Sample Documentation Standards
Training Environment Setup and Considerations
Knowledge Warehouse Sample Checklist
SAP AG 1999

The purpose of this work package is to define, develop, and finalize end user training and
documentation. During the Training Realization Phase, finalize all preparations for end user training
delivery, including all logistics.
Conduct project Team Training to conduct project team training for team members to acquire SAP
system functional and technical knowledge. This training enables the project team to match
requirements to SAP system functions. A review of the project teams risk assessment results and
risk profile is also conducted as a part of this training, allowing for an understanding of the issues
which may negatively impact the project teams ability to manage the project.
Define End User Training and Documentation Content is to set the standards and review process for
training content and documentation development, in addition to defining an evaluation and
improvement process, to communicating this information to the course developers and to developing
the course outlines.
Develop End User Training and Documentation Content is to develop all training content and
documentation materials as defined in the End User Training and Documentation Plan and designed
in the prototype.
Finalize End User Training and Documentation Content and Prepare for Delivery is to prepare for
end user training delivery. In this activity, the training curriculum and job roles are finalized, a
training logistics plan is developed, the training system is tested, train-the-trainer is conducted, and
end user training content and documentation materials are finalized.

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Project Team Training


Project Team
Training

Phase
Phase 11
Team
Team Training
Training
Schedule
Schedule

Phase
Phase 33
Refine Training Schedule
Level
Level 22

Project Team Training

Level
Level 33

Baseline
Configuration

Final
Configuration

Level
Level 2 Level
Level 3

Complete training

SAP AG 1999

To prevent a delay in Realization and to have better control, re-evaluate the training schedule:
Are the proper people being trained?
Have there been new people added to the project that need to be added to the training schedule?
Have people been reassigned to a different area requiring the schedule to be adjusted?
Have all decisions been made on where training will take place and whether or not logistics will
need to be resolved?
Levels of courses in the SAP curriculum: LEVEL 1, awareness - introductory to provide overview of
SAP product features & functions, SAP services & support, implementation framework (ASAP), and
SAP specific terminology; LEVEL 2, readiness - core business process courses to enable individuals
to apply SAP to a companys processes; & LEVEL 3, proficiency - advanced courses for individuals
to acquire customizing & other detailed functional and technical SAP related expertise.
The project members must take all relevant LEVEL2 and LEVEL3 training by the end of the
Baseline Configuration. NOTE - ideally, LEVEL 2 training is taken by the end of the Project
Preparation Phase, as part of the preparation for Business Blueprint Phase. The LEVEL 2 preparation
is also crucial to obtaining the special configuration knowledge for the applications in the LEVEL 3
training. Ideally, the LEVEL3 training should be completed prior to, or early in, the Baseline
Configuration. In this way, the project members should be able to go over the training again, and
then be able to apply quickly their newly gained knowledge in Final Configuration.

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Phase 3: Realization - Work Packages (2)

Project Management
Organizational Change Management
Training Realization Phase
Baseline

QC

Final Config.

A-R-I-C-E, Forms,
Forms, Archiving,
Archiving, ABAP

Integration

System Management
SAP AG 1999

Baseline Configuration and Confirmation: During the Business Blueprint phase, the Identify
Baseline Scope task divides relevant business and process requirements into two main blocks. The
Baseline block comprises the priority requirements of the enterprise, ensuring that they can be
implemented quickly.
During Baseline configuration, work on processes that can be configured without programming or
enhancements. Requirements that need programming or enhancements to the SAP system are
addressed in separate work packages in the Realization Phase.
Final Configuration and Confirmation: The purpose of this work package is to finalize the scope and
configure your R/3 System.
The Final configuration is an iterative process in which you set up your business requirements.
You confirm that all your business requirements are met in the R/3 System. To make configuration
easier, create two or more cycles. Each cycle, based on the value chains in the enterprise, includes
the functions and processes you need. Depending on the scope of implementation, create an
appropriate number of cycles (cycle 1, cycle 2, cycle 3 to through to cycle n). Configure these
cycles sequentially.
The Final configuration is a transformation process that expands the Baseline solution, defined
during the Business Blueprint and Baseline configuration, through cycles (1 to n) until a solution
is found to deliver.resulting in a solution that satisfies all stated business requirements.

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Goal, Content and Tools for Configuration

Goal

A fully configured, tested and signed off system

Baseline Config.
& Confirmation

Content

Final Config.
& Confirmation

ABAP, AA-R-I-C-E, Forms and Archiving


Implementation Assistant

Business Blueprint
Master Lists and associated Worksheets
Templates
Test Scenarios
Tools/
BPPs - Unit Test
Accelerators
Optional: Case Procedures
Final Integration Test Procedures
SAP AG 1999

Final
Integration
Test

R/3 ASAP
IMG
Documentation
Transport

The objective of this Phase is the final implementation of the system, the systems overall test, and
its release and documentation.
The configuration is realized in two Work Packages:
Baseline Configuration and Confirmation (planning, implementation, test, and release)
Final Configuration and Confirmation (planning, implementation, test, and release).
In order to do the Final Integration Test, you must also plan, realize, and test all relevant interfaces,
enhancements etc. The Business Process Master List (BPML) is the central tool to properly plan and
document Realization. Supporting documents providing the additional detail to actually carry out
configuration and testing are produced using templates (accelerators) designed for the purpose. The
BPML is generated from the Q&Adb which, in turn, is accessed from the Implementation Assistant.

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Linking the Blueprint to the Realization Phase


The Business Blueprint is Always the Source Document
Reference

Business
Blueprint

Development Master List


Level 1

Level 2

Level 3

Authorization Master List

Level 1

Level 2

Level 3

Organization Master List

Level 1

Level 2

Level 3

Business Process Master List


Level 1

Level 2

Level 3

Generate
Worksheets

Baseline Scope

Re
f

Level 1

Cycle Scope

er

Level 1

en

Level 2

Level 3

Integration Test

Level 1

ce

Level 2

Level 3

Level 2

Level 3

SAP AG 1999

In Phase 2, the business requirements were defined in the Q&Adb along with the project scope. The
Master Lists reflect the definitions defined in the Business Blueprint Document. The various
worksheets used to control and drive the configuration and confirmation process are derived from
those Master Lists.
In all cases where there is disagreement about business process definition, the resolution is found in
the Business Blueprint Document. The Blueprint is the reference source for answering all questions
about requirements definition in Phase 3, Realization. As such, if there are changes, the Blueprint
Document must be updated.

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Integration

Cycles

Baseline

Business Process Master List

Check columns

Business Process Master List


Level 1 - Business Process
Level 2 - Enterprise Process Area A
Level 3 - Scenario Process AA
Level 4 - Process Group AA00
Level 5 - Business Process AA10
Level 6 - BPP AA11
Level 5 - Business Process BB10
Baseline

Cycles

Integration

Select
Select
process,
process,

...
...

to
to create
create
associated
associated
worksheet
worksheet

SAP AG 1999

The BPML, which is generated in the Q&Adb, is the central data repository. It contains all R/3
business processes and transactions that represent the scope of the project. Project scope was
determined in the Business Blueprint Phase, the BPML is also generated then, prior to
commencement of Realization Phase.
As the central data repository, the BPML is used to feed required business process information to the
working documents (worksheets) used to specify, manage, monitor and control the work packages
of:
Baseline Configuration and Confirmation
Final Configuration and Confirmation (cycles)
Final Integration Testing.
During project scope definition in the Business Blueprint Phase, adjustments (Process variants) to
R/3 business processes may have been made to meet customer needs e.g. a distinction between a
goods receipt with and without bar code recognition might be required in which case a process
variant would have been created. In addition, business process owners will probably have been
identified. Applications consulting will also have defined, with the customer, the order of realization.
All these events of the Business Blueprint Phase will have been reflected in the Master List
illustrated in this slide. They will now be reflected in subsequent BPML worksheets derived from
this Master List in Realization Phase.

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Worksheets within the BPML

Baseline

Cycles

Integration

Baseline Scope

Cycle 1 Scope
Cycle 2 Scope
Cycle 3 Scope
Cycle 4 Scope

Worksheets specify, sequence,


schedule and assign responsibility
for the work

Integration Test 1
Integration Test 2

SAP AG 1999

The relevant worksheet is generated from the BPML:


Baseline - Baseline Scope Document or BSD
Cycles (Final Configuration and Confirmation) - a Configuration Plan Worksheet for each of the
cycles (1 - n)
Integration - an Integration Test Plan Worksheet for each cycle (1 & 2).
Worksheets are used to specify, sequence, schedule and assign responsibility for the work involved.

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Baseline & Cycle Worksheets

Baseline

Cycles

Baseline/Cycle Scope

Level 1, Level 2, Level 3, Level 4, Level 5, Level 6

Status

Docd, Configd, Tested, Retest, Approved, Hold

Documentation Links

CI, BPP, Case Proced, Test Scenario, Related Files

R/3 Links

Transaction Code, IMG

Responsibilities

Config, Writer, Tester

Configuration Dates

Plan, Actual

Testing Dates

Plan, Actual

SAP AG 1999

Baseline / Cycle Scope


Level 1 - Structure item from Q&Adb
Level 2 - Corresponds to Enterprise area level for business process
Level 3 - Corresponds to Scenario level for business process
Level 4 - Corresponds to Process Group level for business process
Level 5 - Corresponds to Business Process level for business process
Level 6 - Corresponds to Business Process Procedure level for business process
Status - The current status of the particular level in the scope
Responsibilities
Config - Person responsible for configuring the system
Writer - Person responsible for writing the documentation
Tester - Person responsible for testing
Configuration Dates
Plan - Planned completion dates for the configuration of the defined level
Actual - Actual completion dates of the configuration
Testing Dates
Plan - Planned completion date for testing the defined level
Actual - Actual completion date of the testing
Comments column included for notes and additional information documentation

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The ASAP Processes in the Work Packages

For Baseline / Final Configuration & Confirmation


Create
Config.
Plan

Configure

Refine

Test

Define
Test Cases

Create
Test Plan

Prepare
Scenarios

Conduct
Scenarios

SAP AG 1999

This process for configuration and confirmation is used in both of the Work Packages of Baseline
Configuration & Confirmation and Final Configuration & Confirmation.
While the process defines the flow of work through the Work Packages, the Implementation
Assistant defines all the Tasks necessary to complete the configuration and confirmation work.

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Baseline Configuration & Confirmation


Config. and
Confirmation

Activities
Develop Plans for Baseline Configuration
Configure Initial Settings and Organizational Structure
Configure and Validate Baseline
Prepare Baseline Confirmation
Perform Baseline Confirmation

Accelerators
Directory Structure and Naming Conventions
Sample Configuration Plan for Baseline
Computer Aided Testing Tool (CATT) - Introduction and Recommendations
BPP Templates (with Test Conditions and Variations)
Testing Strategy White Paper
ASAP - IMG Link (4.6)
Pre-Configured Clients (PCS) for U.S. & Canada
Verify the use of PCS as Implementation Accelerator
SAP AG 1999

The purpose of this work package is to configure and confirm settings from the Baseline for
scenarios, processes, and functions.
During the Business Blueprint Phase, the Identify Baseline Scope task divides relevant business and
process requirements into two main blocks. The Baseline block comprises the priority requirements
of the enterprise, ensuring that they can be implemented quickly.
During Baseline configuration, work on processes that can be configured without programming or
enhancements. Requirements that need programming or enhancements to the SAP system are
addressed in separate work packages in the Realization Phase.

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Baseline Workflow

CONFIGURATION
PROCESS

PROCESS

Create
Config. Plan

Configure
Baseline

TOOLS
BSD

TOOLS
BSD

Configurator
Plan Date

OSL

Status
Actual Date

OSL

Configurator
Plan Date

CONFIRMATION

PROCESS
Test
Baseline

Actual Date
BPP - Complete

TOOLS
CONFIGURATIONBSD

PROCESS

PROCESS

Status
TOOLS
Actual
Date

Define Test
Cases

Create
Test Plan

Unit Test
Test Scenario
Case Proced.

TOOLS
Unit Test
Test Scenario
Case Proced.

TOOLS

PROCESS

PROCESS

Prepare
Scenarios

Test
Scenarios

TOOLS

TOOLS

Test Scenario
End-To-End
Level 3

Kickoff Mtng
Documentation

BSD
Tester
Plan Date

SAP AG 1999

Process:
Create Configuration Plan for Baseline - Sequence and plan in BSD and OSL.
Configure Processes and Functions - Configure master data, processes, functions and cross
applications; document configuration; run the processes to verify the configuration.
Define Baseline Test Cases - Define Unit Test Cases, create Test Scenarios and, if necessary,
create case procedures; organize in BSD.
Create Test Plan for Baseline - Define who, what, when and where for testing; document in the
BSD.
Test Baseline - Prepare for testing, enter setup data, execute tests and document results in BSD.
Prepare Baseline Confirmation Scenarios - Review existing test scenarios, confirm important
business processes, write new scenarios as needed and update BSD.
Perform Baseline Confirmation Scenarios - Play back scenarios to project team and power users to
confirm acceptance and buy-in; update BSD

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Final Configuration & Confirmation


Config. and
Confirmation

Activities
Develop Plans for Final Scope Configuration
Conduct Configuration Workshops (Cycle 1 - n)
Configure and Validate Final Scope (Cycle 1-n)
Prepare Final Confirmation
Perform Final Confirmation

Accelerators
Cycle Concept and Group Definition
Overview of Test Scenarios
Test Scenario Template
Test Scenario Instructions
List of Predefined Test Strategies
Testing Strategy White Paper
SAP AG 1999

The purpose of this work package is to finalize the scope and configure your R/3 System.
The Final configuration is an iterative process in which you set up your business requirements. You
confirm that all your business requirements are met in the R/3 System. To make configuration easier,
create two or more cycles. Each cycle, based on the value chains in the enterprise, includes the
functions and processes you need. Depending on the scope of implementation, create an appropriate
number of cycles (cycle 1, cycle 2, cycle 3 to through to cycle n). Configure these cycles
sequentially.
The Final configuration is a transformation process that expands the Baseline solution, defined
during the Business Blueprint and Baseline configuration, through cycles (1 to n) until a solution is
found resulting in a solution that satisfies all stated business requirements.

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Final Config. Workflow: Cycle 1- n

CONFIGURATION
PROCESS

PROCESS

Create
Config. Plan

Configure
Final Scope

TOOLS
Cycle Plans
Configurator
Plan Date

Config. Cases
Level 4

TOOLS
Cycle Plans
Status
Actual Date
BPP - Complete

CONFIRMATION
OK?

NO

YES

PROCESS
Test Final
Config.

TOOLS
CONFIGURATIONCycle Plans

PROCESS

PROCESS

Status
TOOLS
Actual
Date

Define Test
Cases

Create
Test Plan

Unit Test
Test Scenario
Case Proced.

TOOLS
Cycle Plans
Unit Test
Test Scenario
Case Proced.

TOOLS

PROCESS

PROCESS

Prepare
Scenarios

Test
Scenarios

TOOLS

TOOLS

Test Scenario
End-To-End
Level 3

Kickoff Mtng
Documentation

Cycle Plans
Tester
Plan Date

SAP AG 1999

Process:
Create Configuration Plan for Final Scope - Generate Cycle Plans (C1 to Cn); define cycle n
plan based on level 4 process groups.
Configure Processes and Functions (cycle 1-n) - Configure and document; verify configuration.
Maintain cycle plan with results. Update BPPs as needed.
Define Final Scope Test Cases - Create and/or change test cases as required. Test cases used to
determine if the final configuration supports the business requirements.
Create Test Plan for Final Scope - Plan resources and times for testing.
Test Final Configuration (Cycle 1-n) - Conduct workshops to prepare, enter setup data and execute
tests to verify. Update cycle plan with results. If configuration confirmed, move to next cycle. If
configuration not confirmed, review configuration and retest.
Prepare Final Confirmation Scenarios - Review existing test scenarios, confirm important business
processes, write new scenarios as needed and update Cycle Plan.
Perform Final Confirmation Scenarios - Business process owners exercise the required scenarios
and document the results.

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Testing in the Realization Phase

Realization Phase

START

END

Development of Conversions, Interfaces, Forms, etc.


Baseline Configuration

Final Configuration
C1

C2

C3

C4

Integration Test
IT 1

IT2

Unit Test - BPP with Test Conditions

Scenario Test - Test Scenario Template

Development Unit Test - Functional Specification Test


Integrated
Test Scenario

IT Scenario
with Develp

SAP AG 1999

Note: the number of cycles for Final Configuration (4) and Integration Test (2) is a recommendation
only.
Unit Testing - This is the lowest level of testing where the program or transaction is tested and
evaluated for errors. Unit testing is normally the first test that is completed during the configuration
effort, and is focused towards the programs inner functions, rather than towards the integration.
Testing focus: Master data & Business processes.
Scenario Testing - During the configuration there is a need to test chains of transactions that flow
together and which reflect important business processes and scenarios. Testing focus: Multiple
transactions within one enterprise area, Workflow and Business processes which cross enterprise
areas. During subsequent integration testing these small scenarios can be used to build larger end-toend scenarios.
Integration Testing - Final integration testing is accomplished through the execution of predefined
business flows, or scenarios, that emulate how the system will run your business. These business
flows, using migrated data from the pre-existing systems, will be performed in a multifaceted
computing environment comprised of R/3, third-party software, system interfaces and various
hardware and software components. It is this environment that builds the necessary level of
confidence that the solution is complete and will perform in your business. Final integration tests
need to be an evolutionary process that is driven from your previous testing efforts. The test cases
and scenarios that were used for Baseline and Final Configuration need to be reviewed and enhanced
for the integrated test.

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Working with the Project IMG


Organizational
Structure List
R/3

Business
Process
Master List

Project Name
IMG for R/3 Customizing

Activity
Status

General
Employee
Keywords

Customizing: Edit Project

Memo

My Customizing Worklist
Project IMG Procurement

Note Types

Project IMG Sales

Manage Worklist
SAP AG 1999

During Baseline and Final configuration you make the necessary Customizing settings using ASAP
in R/3, Customizing, using either the BPML, the IMG link, or a manually generated project.
The system displays the data for the relevant view (if you use IMG links) or project (if manually
generated), so that you can edit them
On the left of the screen area, you can see the IMG and Customizing activities.
On the right of the screen area, you can see the text of the Customizing activity you have selected.
Underneath it, you can see the general project data (start date, due date, and so on) and the
employees and keywords assigned to the project. At the bottom, the system displays the IMG project
document types for the Customizing activity documentation.

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Phase 3: Realization - Work Packages (3)

Project Management
Organizational Change Management
Training Realization Phase
Baseline

QC

Final Config.

A-R-I-C-E, Forms,
Forms, Archiving,
Archiving, ABAP

Integration

System Management
SAP AG 1999

The work comprises 8 distinct work packages, all of which are done in parallel with the
configuration and confirmation:
Authorizations
Reports
Interfaces
Conversions
Enhancements
Forms (Layout Sets)
Archiving
ABAP Development

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Content and Tools


Program realization for:
for:
Dev.
Dev. Conversion Programs
Dev.
Dev. Application Interface Program
Develop Enhancements
Create Reports
Create Forms (Layout Sets)

Content

Define
standard
programs/
forms

Procedure

Tools

Develop
programs/
forms

Test
programs/
forms

Transport
programs/
forms

ABAP Workbench:
Workbench:

Other R/3 tools:


tools:

Standard data transfer programs


Standard interface programs
Standard reports
User exits

ABAP Queries
Report Writer / Report Painter
Information systems in the
applications (LIS, EIS, etc.)

SAP AG 1999

Reports
Different types of reporting capabilities should be addressed and defined:
Reports Requirements/ABAP-Query/Report-Writer-Painter/Application-based Information
System.
The R/3 Report Navigator is available from the Simplification Group on a separate CD.
Interfaces, Conversions, Enhancements
The teams that are assembled to discuss and make decisions about each of these programs should
be comprised of people with technical and functional expertise on both the current legacy system
and the SAP R/3 application modules. Note: See Data Conversion Made Easy in the
Knowledge Corner.
With enhancements / modifications to the R/3 Systems, the cost / benefit relation should always be
your first consideration.
To realize the programmes, SAP offers an extensive range of utilities. Please use the programs
included in the SAP standard.
Forms (Layout Sets)
You can use the accelerator, Print Out Made Easy, in the Knowledge Corner for information on
how to print out the forms.

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Batch Input / Direct Input

DB

Direct Input

Data

Call Function
Check and Update Data
Read Dataset

Batch Input
ABAP
Program

BDC

QUEUE

ABAP
Applications
(Screens)

Batch Input
Sessions
SAP AG 1999

First possibility:
Large quantities of data are imported into the SAP system using batch input. This is an automatic
procedure, also frequently known as BDC (Batch Data Communication).
To ensure consistency of data, transfer is subject to the same checks and updates as entries made
by users in dialog screens. In other words, batch input simulates user dialog.
Transfer data is placed in intermediate storage in a queue file called batch input folder. A batch
input folder consists of a collection of business procedures (transactions).
Advantages: error log, can be repeated - Disadvantage: long runtime
Second possibility:
A new method of data transfer is Direct Input. With direct input, all checks which are carried out
on screen in a dialog program are realised using function modules.
Direct input is the quickest of SAPs mass data tranfer techniques, thanks to the use of pure
function module technology.
Futhermore, this procedure can be repeated.
Advantages: quickest method, error log, can be repeated - Disadvantage: only limited availability

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Accelerated Data eXchange

Interface Adviser

Legacy System Migration Workbench

Data Transfer Workbench

SAP AG 1999

The Interface Adviser provides a central pool of information to help design and implement
permanent interfaces between SAP R/3 components and non-SAP systems.
Legacy System Migration workbench is another tool from SAP that can help in migrating data from
non-R/3 to R/3. The key strength of this package is its mapping capability.
Data transfer workbench has been a key R/3 tool for facilitating smooth and easy data transfer. In
response to user feedback, it has been enhanced to provide end-to-end workflow based support,
giving complete control over the data transfer processes. In addition, Batch Input, Direct Input and
BAPIs are brought together in one place.
For detailed Information see SAPNet, AcceleratedSAP, Accelerators & Tools, Data Transfer

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Change Levels

Customer
Development

EnhanceEnhancements

Customizing

Customer
Programs

Customer
Exits

Business
Applications

Create
Repository
Objets

Enhance
Repository
Objets

Set
System
Parameters

R/3 Basis

Modifications

Change
Repository
Objets

System Software
SAP AG 1999

There are four different ways in which you can adapt the R/3 System to meet your requirements:
Customer Development - The R/3 System contains a customer namespace in which they can create
their own repository objects.
Enhancements - This allows the customer to enhance Sap repository objects with out using
modifications.
Customizing - This is where the system parameters are set using a special user interface. All
possible setting sare alowed for and organized by SAP. Customizing is a mandatory part of setting
up The R/3 System.
Modification - Modifications are changes to SAP repository objects. When the system is
upgraded, all the versions of modified objects must be compared with the new SAP version and
reconcilled.

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Establish Authorization Concept

User master data

Work center A

User master data

Profile

Profile

Share
for
Work center A

Share
for
Work center B

Activity

Work center B

Activity

Does authorization exist?

Object to be protected
Creditor

Material

Company code

Plant

SAP AG 1999

You need an authorization concept to :


Set up user masters in the system
Define the data a user can access
The SAP authorization concept contains a range of different user authorizations. These are all
managed centrally in the master record of each individual user.
Authorizations are not assigned directly to users, but are held in work center descriptions called
profiles.

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SAP Easy Access

Implement Authorization Concept

Establish
Authorization
Concept

Profile Generator Functions


Generate authorization profiles automatically
Assign generated profiles to users

Authorization profiles are defined in terms of the selected


business processes

SAP AG 1999
SAP AG

The Profile Generator helps system administrators maintain authorizations and profiles.

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Archiving
Create Archiving Management
Design Archiving
Management
Strategy

Archiving

Technical requirements
Business requirements

Create
Archiving
Management

Responsibility
Schedule
Technical system support

Test
Archiving
Procedures

Test for all applications

Review the documentation on archiving


Check the archiving test logs
Release

Review
Archiving
SAP AG 1999

You can find information on archiving in the ASAP Roadmap documentation in the Establish
Archiving Management work package in the Realization phase.

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Phase 3: Realization - Work Packages (4)

Project Management
Organizational Change Management
Training Realization Phase
Baseline

QC

Final Config.

A-R-I-C-E, Forms,
Forms, Archiving,
Archiving, ABAP

Integration

System Management
SAP AG 1999

The purpose of this work package is to plan and execute the final integration test. This is important
for the functional verification of your production system. It should be a simulation of live operations.
The test includes verification of dependencies of business processes on the value chain plus
interfaces, output, enhancements, and authorization test. Remote locations should be included in the
test. This test is performed in the quality assurance system (or a QA client).

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Overview of Final Integration Test

Goal

Simulate the live operation of the business


including remote locations

Verify R/3 solution seamlessly meets the


business need

Test is process oriented and conducted by Business Process owner


Trigger:

Successful Final Configuration test


Application Development complete

Inputs:

Business Process Master List


Test Scenarios
Development List

SAP AG 1999

Like Final Configuration and Confirmation of which it is the extension, Final Integration Test
involves Test Case playback. The goal is to examine the cross functional and key integration points
across the business processes followed by periodic processing and development. It is a simulation of
live operations.

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Prepare for Final Integration Test


Final
Integration
Testing

Tasks
Setup Test Team and Logistics
Define Integration Test Scope
Define Integration Test Cases
Create Final Integration Test Plan
Approve Plans for Final Integration Scope Confirmation

Accelerators
Testing Strategy White Paper
Test Scenario Template
Test Scenario Instructions
List of Predefined Test Scenarios
Computer Aided Testing Tool - Introduction and Recommendations
Directory Structure and Naming Conventions
SAP AG 1999

Setup Test Team and Logistics - Prepare for the final integration test.
Involve extended team members in this test. They can provide a fresh outlook and closer
knowledge of the business process.
Define Integration Test Scope - Define the integration test goals and scope.
Point to recognize is the you must choose which criteria will be used to consider the integration
test complete.
Define Integration Test Cases - Determine and define test cases in the integration test plan.
There are many cases in your business environment. To test them all using end-to-end scenarios is
not practical. A method of selecting end-to-end scenarios and limited scenarios, or touch point
scenario, such as inter-company transactions, is used for integration testing.
Create Final Integration Test Plan - Create a detailed final integration test plan.
The final integration testing is a critical task in your implementation. Your test plan must include
the following processes and components: Business process, Output, Reports, Interfaces,
Conversions, Enhancements, Technical setup (Printer, fax), and Authorizations.
Approve Plans for Final Integration Scope Testing - Obtain approval from Business Process Owners
and members of the project team for the developed plans.
All members must have the same goals to get commitment to the plans. When approvals are
obtained, Final Integration Testing can begin.

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Conduct Final Integration Test


Final
Integration
Testing

Tasks
Verify Migration of all Objects to QA
Freeze System
Conduct Final Integration Test
Finalize System
Review and Approve Final Integration Test

Accelerators
Testing Strategy White Paper
Project Signoff Form

SAP AG 1999

Verify Migration of all Objects to QA - Verify that all SAP system objects and programs are
migrated to the QA system before final integration testing begins.
Freeze System - Freeze system settings to protect the completed system from change. You must
ensure that no system changes are made to your QA environment until integration is complete.
Conduct Final Integration Test - Conduct the final integration test based on the final integration test
plan. This is crucial for the functional verification of your production system. It is a simulation of
live operation.
This includes verification of all dependencies of the business processes along the value chain, and
interfaces, output and print functions, and enhancements. Remote locations are included in the test.
Do this in the quality assurance system.
Check the data conversion programs to verify that master and transactional data is correct and
available for integration testing.
Final integration testing is a critical milestone activity in your project.
Finalize System - Resolve issues from the final integration test to ensure your SAP system meets
your business requirements prior to going into production.
Review and Approve Final Integration Test - Review and approve final integration test results. This
approval indicates that process owners agree that the SAP system meets business requirements. Key
issues from the final integration test must already be resolved.

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Integration Worksheets

Integration

Integration Test

Level 1, Level 2, Level 3, Level 4

Status

Docd, Configd, Tested, Retest, Approved, Hold

Documentation Links

CI, Test Scenario

Priority

High, Medium, Low

Responsibilities

Test Leader, Writer, Tester

Testing Dates

Test Docs Completed, Plan, Actual

SAP AG 1999

Integration Test Scope


Level 1 - Structure Item from Q&Adb
Level 2 - Corresponds to Enterprise area level for business process
Level 3 - Corresponds to Scenario level for business process
Level 4 - Corresponds to Process Group level for business process
Status - The current status of the particular level in the scope
Priority - Set the priority level of the particular Integration Test level
Responsibilities
Test Leader - Person responsible for coordinating all testing activities
Writer - Person responsible for writing test scenarios and any associated test materials
Tester - Person responsible for testing
Testing Dates
Test Docs Completed - Completion dates for test scenarios and all associated test material
Plan - Planned completion dates for the tests
Actual - Actual completion dates of the tests
Comments column included for notes and additional information documentation

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Integration Test 1 (IT1)


Final
Integration
Testing

Financial Accounting
Resource controlling
Sales

Presales
Activity

Customer
Order

Sales
order

Inventory
Sourcing

Production
SOP

MPS

Purchasing

MRP

Requisition

Logistics controlling

Customer
Billing

Delivery

Planned
order

Vendor
selection

Production
order

Purchase
order

Goods
receipt

Customer
Payment

Shop
floor
control

Invoice
verification

Vendor
Payment

Sales, Production, Purchasing, Warehouse

IT1 focuses on the internal integration testing

SAP AG 1999

The purpose of the first cycle of integration testing is to check all cross functional integration points
(limited or Focused Drill-down Scenarios) for high frequency and impact business processes, and to
finalize the entire system configuration. The focus is testing that data crosses from one function
(SAP module) to another. Focused Drill-down scenarios' was also the method used during Final
Configuration where many iterations of different cases were processed quickly.
Examples of integration points are:
Creation of a delivery note to be passed to MM (Materials Management) for warehouse processing
Running of MRP (Materials Resource Planning) in MM to automatically generate production
orders in PP (Production Planning)
Creation of customer billing documents in SD (Sales & Distribution) to be passed to FI (Financial
Accounting).

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Integration Test 2 (IT2)


Final
Integration
Testing

Integration
Integration 11

Issues
Issues Database
Database

Integration 2

Issues Database
RESULT

Resolution
Issue Input
ISSUE

Cross Functional
Integration Points
Delivery note passed
to MM for Warehouse
processing
Billing passed to FI for
payment processing

End-to-End Critical
Business Flows
Take sales order, pass to
mfg, MRP, mfging, receipt
into Finished Goods,
shipping & billing

SAP AG 1999

Testing critical business flows as defined in the Business Blueprint from start to finish (end-to-end)
is the purpose of Integration 2. These end-to-end scenarios, extended to form the business cases for
testing, cover the test cases of Final Integration as well as periodic processing and development.
They can be formed by linking Focused Drill-down Scenarios from Integration 1.
An example end-to-end scenario would be the taking of a sales order, the passing of the demand to
manufacturing, MRP (Materials Resource Planning), manufacturing of the product, receipt into
Finished Goods, shipping to the customer, invoicing, billing and receipt processing.
As in the cycles of Final Configuration and Confirmation, any issues occurring in each of the
Integration 1 and 2 cycles must be added to the issue log, and issues resolved must be closed in the
log.
There is a change in the make up of the testing teams between configuration cycles and integration
testing. Testing is no longer function by function, but is now cross functional. Therefore, the test
teams for each business process must comprise members from each enterprise process area being
tested.
This change in testing team make up ties in with the knowledge transfer from Consultant (TeamSAP
Members) to Customer (SAP Project Team Members) reaching its apex during the cycles of Final
Integration Testing. Responsibility for the integration test becomes that of the Business Process
Owners and Power Users. This instills a sense of ownership with the Business Process Users which
should make it easier to get acceptance at the end of the phase.

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Phase 3: Realization - Work Packages (5)

Project Management
Organizational Change Management
Training Realization Phase
Baseline

QC

Final Config.

A-R-I-C-E, Forms & Archiving,


Archiving, ABAP

Integration

System Management
SAP AG 1999

The purpose of this work package is to prepare for production operation. This includes monitoring
production infrastructure needs, and determining which system administration activities are
necessary.

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System Management: Activities

Define Service Level Commitment


Set Up Quality Assurance Environment
Set Up Productive Environment
Establish System
Administration
Functions
Define Productive
System Management

Define Productive
System Design

Set Up Production
Environment

Develop System
Test Plans
Verify data used in
the initial hardware
disk-sizing estimates
for the production
system

Phase 2
Business Blueprint

SAP AG 1999

The preparations from the Business Blueprint phase for developing the system environment can now
be realized.
System administration functions are, for example: client copy function; transport system; and
functions for backup and recovery.
Important tests are for example: failure tests; stress tests; and test of fax and printing.
Useful accelerators for this topic can be found in the ASAP Roadmap documentation, e.g:
Template for Volume Test Plan / Stress Test Plan
Define Periodic System Maintenace Procedures
Automating SAP startup and shutdown
R/3 spool administration tool set
System Operations Manual Template.

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Phase 3: Realization - Work Packages (6)

Project Management
Organizational Change Management
Training Realization Phase
Baseline

QC

Final Config.

A-R-I-C-E, Forms & Archiving,


Archiving, ABAP

Integration

System Management
SAP AG 1999

The purpose of this work package is the final verification of project planning and deliverables from
this phase. Perform quality checks during this phase as tasks are completed.
This quality check verifies that the final configuration of the SAP system meets requirements
specified in the Business Blueprint. End user documentation and training materials must be finalized
for training during the next phase. Verify technical activities and tasks. Ensure everything is on
schedule for the Final Preparation phase. This includes, for example, data conversion programs,
interfaces, reports, and system management procedures. Issues regarding budget and resource
planning must be addressed and resolved.

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QC Activities & Tasks

Documentation

Quality Assurance Check List


Complete project team
status meeting
Complete steering
Committee meeting
Review approval of
Baseline/ Org.structure
configuration
Confirm tested interfaces
Confirm authorization
design

Configuration

SAP AG 1999

Only the most important points of the check lists for project management and the quality check are
listed on this slide. The complete check lists can be found in the ASAP Roadmap documentation.

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Overview Diagram: Implementation Roadmap (4)

Implementation
Roadmap

Phase 1
Project Preparation
Phase 2
Business Blueprint
Phase 3
Realization
Phase 4
Final Preparation

Legend:

Phase 5
Go Live & Support

Unit
Unit
Topic
Topic

SAP AG 1999

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Phase 4: Final Preparation: Objectives

On completion of this topic, you will be able to:


Outline the Work Packages of Phase 4: Final
Preparation
Identify both the required system tests before
cutover and the SAP support you can use for
cutover and final testing

SAP AG 1999

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The Purpose of Phase 4: Final Preparation

ASAP Roadmap

Continuous
Improvement

Project
Preparation

Final
Preparation
Business
Blueprint

Realization

Go Live &
Support

SAP AG 1999

The purpose of this phase is to complete the final preparation, including testing, user training, system
management and cut over activities, to finalize your readiness to go live. This final preparation phase
also serves to resolve all crucial open issues. On successful completion of this phase, you are ready
to run your business in your productive R/3 system.
This phase includes the following Work Packages:
Project Management Final Preparation Phase
User Training
System Management
Detailed Project Planning
Cut Over
Quality Check Final Preparation Phase.

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Final Preparation - Roles & Key Focus


Phase
Content
Role
Groupings

Proj Mgt

Steering

Steering
Meetings

Sponsors

Review / F/U on
Recommends

Project Mgt

Review, Status
Meetings

Training

Sys Mgt

Approval for
Cutover
Go-Live Check
Asst w/ volume &
stress testing

Customer

Asst w/ printing &


stress tests

Technical

Production Sys
Admin

Conduct EUT

Change

Cont Org Chg


Mgt Process

Cutover

QC
Signoff

Consultant

Training

Detailed
Proj Plan

Refine Cutover &


Prod Support
Plan

Signoff
Approve Prod
System / Verify
User Readiness

Quality Check
/Signoff

Manual Entries,
Conversions
Production
Support Plan

Perform
Conversions /
Secure Prod.
System

Conduct EUT &


Evaluate
Effectiveness

Security

SAP AG 1999

There are ten primary roles in an SAP Implementation; details of each are in the IA.
Steering Committee - members include Project Sponsors, the SAP Consulting Manager (and/or the
TeamSAP Coach), and project managers. The committee is also the primary source for the
companys long-term goals and vision, sets priorities, approves scope, and resolves company-wide
issues.
Project Sponsors - directly communicates the companys long-term goals and visions and are
members of the steering committee.
Proj Mgt - TeamSAP Project Manager and Customer Project Manager
Consultant - TeamSAP Members, application, cross application, business process
Customer - Project Team Members (business process, power users)
Technical - Customer or consultants for System Administration and Technical, help desk provider
Training - Training & Documentation - project mgr/lead/ developer, Training Development
Instructor, Training Co-ordinator, Training Technology Administrator
Change -These are dedicated individuals assigned to manage one of the organizational change
management processes: Risk Assessment, Communications, Sponsorship, Skills Development,
Knowledge Transfer or Organizational Optimization.
Security - Authorisation, Administration or Internal Auditor responsible for managing the system
security and authorization environment and may be combined with other (technical) administrative
roles.
Share Focus items are noted by ************ brackets.

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Phase 4: Final Preparation - Work Packages (1)

Project Management
Training
System Management
Detailed Project Planning

SAP AG 1999

Project Management activities:


Conduct Project Team Status Meetings
Conduct Steering Committee Meetings
General Project Management

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Cutover

QC

Project Management

Prepare & Conduct Final Preparation


Review
Follow Up on Review
Recommendations
Prepare and Conduct Status and
Steering Committee Meetings
Correct Project Variances
Refine Project Plan
Follow up on Action Items
Conduct Team Building Activity
Continue Change Management Process

Documentation

Project Management Check List

Configuration

SAP AG 1999

The purpose of the Project Management Work Package is to perform the established cycle of project
management activities to keep the implementation project on target. This determines all project
planning, controlling and updating activities, and identifies changes between business processes and
the organizational structure. Project management and consulting management must work closely
together to guarantee the project stays on schedule.
Note the Project Review Program which is provided as an SAP service. Reviews can be scheduled
throughout the duration of the project. A review provides an independent and objective management
review of the customer implementation project, identifies any risks to the project goals and
recommends appropriate corrective actions.

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Phase 4: Final Preparation - Work Packages (2)

Project Management
Training
System Management
Detailed Project Planning

SAP AG 1999

Activities:
Prepare for End User Training
Conduct End User Training.

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Cutover

QC

Training: Goal and Content

Ensure that all end users are adequately


trained prior to the Go Live date

Phase 3
Training Realization Phase
Define, Develop
and Finalize
Training &
Documentation
Conent

Phase 4

Conduct
PrePre-GoGo-Live
End User
Training

Develop Templates,
Standards and Review
Process

Implement Training Logistics Plan


Finalize logistics for training and the
end user training schedule
Conduct End User Training
Conduct end user training
Obtain end user training evaluation data
Track attendance
Evaluate Training Effectiveness
& Implement Improvements

Define and Implement


Evaluation and
Improvement Process

Analyze end user training evaluation data


& implement improvements
Identify post go-live training
requirements

SAP AG 1999

End user documentation and training was developed in Phase 3. This included:
setting the standards and review process for training content and documentation development, in
addition to defining an evaluation and improvement process
denoting power and other users in order to define, with the help of the training and development
plan, the necessary training for production.
The purpose of the Work Package here in Phase 4, is to finalize these preparations from Phase 3,
verifying and adjusting the user training materials, and to ensure appropriate consideration of all
logistic issues.
Considerations in the logistics area include planning of training facilities, and producing copies of
the end user documentation and other training material.
Important:
End user training and the preparation of training material are often the most time consuming and
costly aspect of the system implementation. Changes in the procedure can influence considerably the
time and costs of an R/3 implementation.

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Phase 4: Final Preparation - Work Packages (3)

Project Management
Training
System Management
Detailed Project Planning

SAP AG 1999

Activities:
Establish Production System Administration
Conduct Systems Tests

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Cutover

QC

System Management: Goal and Content

Perform the relevant technical activities


to prepare for production operation

SystemManagement

Establish
Production
System
Administration

Conduct
System
Tests

Configure CCMS for Production


Environment
Printing and Spool Administration
Train System Administration Staff

Conduct Volume Test


Conduct Stress Test
Conduct System Admin. Tests
Conduct Disaster Recovery Test
Test Backup & Restore Procedure
Conduct Printing and Fax Tests
Going Live Check

SAP AG 1999

The purpose of this work package is to perform the relevant technical activities to prepare for
production operation. These activities cover monitoring the production infrastructure needs and
determining required system administration activities. The objective is to test and verify the
configuration and the procedures defined for the technical production environment. Each task must
be tested and re-tested to assure the data security of the production system.
SAP provides the GoingLive Check in this work package. The purpose of the GoingLive Check
is to determine any potential problem areas in the R/3 System that could influence performance.
This preventative measure is important for a successful R/3 implementation. R/3 customers who are
preparing to go live should take advantage of the GoingLive Check from SAP.
SAP experts log on remotely to your R/3 System, check the configuration of individual system
components and give useful advice on how to optimize your system. The main aim of this check is
to prepare your R/3 System for production operation. By analyzing each system component before
you go live, SAP can help to improve considerably the availability and performance of your live
system.
CCMS - Computer Center Management System. This is used for setting up monitoring tools for the
system and its thresholds.

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Phase 4: Final Preparation - Work Packages (4)

Project Management
Training
System Management
Detailed Project Planning

SAP AG 1999

Activities:
Refine Cutover
Refine Production Support Plan

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Cutover

QC

Detailed Project Planning: Goal and Content

Optimizing the Production Support


and Cutover plans from Phase 3

Detailed Project Planning

Refine
Cutover

Refine Production
Support Plan

Review conversion timing and planning


Create conversion check list
Production Readiness
Approval for cutover
Define Help Desk procedures
Create Help Desk facility
Reorganize team for production support
Staff Help Desk
Define long-term production support
strategy

Cutover
SAP AG 1999

The setup of an internal Help Desk is very important for production support. In the Final Preparation
phase, procedures and responsibilities are fixed according to the current plan. Help Desk procedures
need to be documented. Personnel need to be nominated and, if necessary, the project team needs to
be reorganized for the production phase.
Next to the support of single end users, the Help Desk team must be proactively involved in the
support of the whole end user community. This means, for example, planning workshops for reviews
of live functions, and checking new functions for system use optimization.
Although the Help Desk is of high importance in the first weeks after the Go Live phase, its support
will remain necessary throughout the productive operation of your R/3 System.

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Phase 4: Final Preparation - Work Packages (5)

Project Management
Training
System Management
Detailed Project Planning

SAP AG 1999

Activities:
Perform Cutover to Production System
Final Approval for Going Live

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Cutover

QC

Cutover: Goal and Content

Get final approval from the Steering Committee


that the system can go live

Cutover

Perform
Cutover to
Production
System

Final Approval
for
Going Live

Transport to production environment


Perform conversions
Perform manual entries
NOTE

Validate all Data after conversion

Approve the production system


Secure production environment
Verify users are ready

SAP AG 1999

The purpose of this work package is to create the final production system for going live. Once all
preparations and configurations on both the technical and application levels are completed, the final
production system can be set up.
All manual data entries must be completed before cutover.
Confirmation for going live depends on the readiness of the R/3 System. Decisive factors are:
End user training is completed
R/3 System administration is ready
Stress test is completed
Conversions and business processes in the production system have been checked.
Customizing settings and R/3 Repository objects have to be transported into the production
environment from the QA environment. Successful import of Customizing settings and R/3
Repository objects is the prerequisite for data transfer. The R/3 System provides tools for
transporting Customizing settings and R/3 Repository objects.

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Phase 4: Final Preparation - Work Packages (6)

Project Management
Training
System Management
Detailed Project Planning

SAP AG 1999

Activity:
Perform Quality Check and Obtain Approval.

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Cutover

QC

Quality Check

Documentation

Quality Check Check List


Conduct Quality Check
Check SystemTests
Check Basis Administration
Check Training Plan
Check Organizational Chng Mgt Plan
Verify Cutover

Configuration

Signoff Final Preparation


Schedule Meeting
Obtain Signoff

SAP AG 1999

The purpose of the Project Management Work Package is to perform the established cycle of project
management activities to keep the implementation project on target. This determines all project
planning, controlling and updating activities, and identifies changes between business processes and
the organizational structure. Project management and consulting management must work closely
together to guarantee the project stays on schedule.
The purpose of the Quality Check Work Package is to provide final verification of the status of all
deliverables from this phase. Continual quality checks must be performed as tasks are completed.

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Overview Diagram: Implementation Roadmap (5)

Implementation
Roadmap

Phase 1
Project Preparation
Phase 2
Business Blueprint
Phase 3
Realization
Phase 4
Final Preparation

Legend:

Phase 5
Go Live & Support

Unit
Unit
Topic
Topic

SAP AG 1999

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Phase 5: Go Live & Support: Objective

On completion of this topic, you will be able to:


Outline the Work Packages comprising Phase 5:
Go Live & Support

SAP AG 1999

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The Purpose of Phase 5: Go Live & Support

ASAP Roadmap

Continuous
Improvement

Project
Preparation

Final
Preparation
Business
Blueprint

Realization

Go Live &
Support

SAP AG 1999

The purpose of this phase is to move from a pre-production environment to a live production
operation. A support organization for end users must be set up, not just for the first critical days of
your production operations, but also to provide long-term support.
This phase is also used to monitor system transactions and to optimize overall system performance.
Finally, the completed project is closed.

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Go Live and Support - Roles & Key Focus


Phase
Content
Role
Groupings

Production
Support

Project
End

*********************
Review / FU on
Recommends
Mgt & Resolve
Issues

*********************
Review Business
Benefits & Chng
Mgt Process
Close &
Signoff Issues

Steering
Sponsors
Project Mgt

*********************

*********************

Consultant
Customer
Technical

Resolve Issues

Training

End User
Training

Change

Eval On Going
Performance

Lessons Learned/
Finalize Org Chg
Mgt Process

Security

SAP AG 1999

These are the primary roles in an SAP Implementation (all the roles are defined in the IA).
Steering Committee - members include Project Sponsors, the SAP Consulting Manager (and/or the
TeamSAP Coach), and project managers. The committee is also the primary source for the
companys long-term goals and vision, sets priorities, approves scope, and resolves company-wide
issues.
Project Sponsors - directly communicates the companys long-term goals and visions and are
members of the steering committee.
Proj Mgt - TeamSAP Project Manager and Customer Project Manager
Consultant - TeamSAP Members, application, cross application, business process
Customer - Project Team Members (business process, power users)
Technical - Customer or consultants for System Administration and Technical, help desk provider
Training - Training & Documentation - project mgr/lead/ developer, Training Development
Instructor, Training Co-ordinator, Training Technology Administrator
Change -These are dedicated individuals assigned to manage one of the organizational change
management processes: Risk Assessment, Communications, Sponsorship, Skills Development,
Knowledge Transfer or Organizational Optimization.
Security - Authorisation, Administration or Internal Auditor responsible for managing the system
security and authorization environment and may be combined with other (technical) administrative
roles.
Share Focus items are noted by the ************ brackets.

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Going Live

Move from a pre-production


environment to live production
operation

Go Live &
Support

Celebrate the Success!

SAP AG 1999

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Phase 5: Go Live & Support - Work Packages

Production Support

Project End

Implementation Project End

SAP AG 1999

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Workflow in Work Package Go Live and Support


End of Project
Continuous Improvement

Go Live and Support

Production
Support

Project
End

Post Go-Live
Activities

System
Tuning

Provide support
to SAP Users and
to optimize
system
performance

Officially close
the project

Support R/3
System users
after the project is
in productive
operation and
develop long term
support strategy

Improve system
performance

SAP AG 1999

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Production Support: Content and Goal

R/3 User Support and


System Performance Audit

Production
Support

Go Live
and
Support Review

Prepare & Conduct Review


Followup on Recommendations

Provide
Production
Support

Direct Problems and Issues


Manage and Resolve Problems

Validate Live
Business Process
Results
Conduct Post
Go Live End
User Training

Resolve issues
Confirm live environment

Evaluate On-Going Performance


Conduct End User Training
Training & Documentation Support

SAP AG 1999

The purpose of this work package is to provide support to R/3 users and to optimize system
performance.
There are two critical periods during the going live process. The production support plan must be
executed within the first few days, the results checked and any issues or problems quickly resolved.
Following these first few days, the long term monitoring of issues must be addressed, particularly
system performance, capacity and functions.

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Providing Production Support


End Users

SAPNet - R/3 Frontend


SAPNet - Web Frontend

Remote
Consulting
Hardware Problem

Early
Watch

Customer First Line Support


Software Problem

Help Desk

Power Users
IT Staff
Configurators
ABAP Programmers

Security Problem

Hardware
Vendor

Database
Vendor

Knowledge Problem
System
Performance
Problem
SAP AG 1999

It is important that whenever a problem arises, end users know who to contact, and how. The Help
Desk is particularly important in the first weeks after Go Live, but you require Help Desk support
throughout the production life of your SAP system.
The Help Desk is a single point of contact with access to internal first level support for hardware,
network, operating system, database, training, and application system problems.
First level support personnel must not only possess special knowledge of these areas, but must also
have company-specific knowledge concerning organization and processes.
SAP services including SAPNet, Remote Consulting, and Early Watch are available resources to
assist the internal production support team with problem resolution and avoidance.
Coordination and co-operation with SAP and SAP Partners further expands the network of support
for problems that cannot be solved internally by the Help Desk and First Level Support.
Additional support is available to value contract customers who participate in the Customer
Competence Center (CCC) program.
Note that SAP has renamed its Online Service Systems (OSS) to: SAPNet R/3 Frontend (formerly:
Online Service System (OSS); and SAPNet Web Frontend (formerly: SAPNet). This renaming
reflects the ongoing integration of all SAPNet R/3 Frontend functions into SAPNet Web
Frontend.

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Service

Functions

SAP /
Branch

Customer
/ CCC

Problem requests

SAPNet - R/3
Frontend
or

Notes
Hot News

SAPNet - Web
Frontend

Online corrections
Service requirements
SAP software change registration
Training details
Project milestones for service

Partner

Maintenance of Customer Master Data

CCC = Customer Competence


Center

SAP AG 1999

CCC - a Customer's own, R/3 focused, internal support linked to SASupport Services. Refer to the
Implementation Assistant under Implementation Accelerators for the accelerator - Customer
Competence Center (CCC) Program.
SAPNet - R/3 Frontend (formerly Online Service System (OSS)) provides the infrastructure for
SAP's R/3 Service & Support and is the primary medium for problem management. It is the
technological link between customers, SAP partners and SAP. Beyond this, SAPNet - R/3 Frontend
provides access to valuable information about known problems and helps you resolve them on your
own or with the help of the SAP Support Team. You have free access to SAPNet - R/3 Frontend
wherever you are 24 hours a day.
SAPNet Web Frontend is SAPs Internet/extranet solution. The features of the SAPNet R/3
Frontend are being migrated consecutively into SAPNet Web Frontend. The following are
examples of tasks that can now be performed via SAPNet:
Searching for SAP information
Searching for R/3 notes
Downloading SAP patches
Requesting new SAPNet users
Requesting SSCR keys.

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Project End: Content and Goal

Resolve Open Issues and


Formally Signoff Project

Project
End

Review and Close Open Issues


Review Business Benefits
Summarize and Review Lessons Learned
Change Process
Complete Change Management Process
Followup on Recommendations
Signoff and Close Issue List

Project
Closing

SAP AG 1999

The purpose of this work package is to officially close the project. At this time, any open issues are
reviewed and completed:
Resolution and closure for all outstanding issues in the issue management system must take place for
the formal signoff from project team members
The business drivers (the reasons the project was undertaken and why it is important to the
corporation) and the business measurements (quantifiable business-related measurements by which
the success of the R/3 implementation project is judged), both of which were defined at the start of
the project in Phase 1, are reviewed to check project results against the goals set at its outset. This
review is presented to executive management.
An ongoing evaluation procedure is established to monitor the benefits of the R/3 implementation
over time.

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Implementation Roadmap: Unit Summary

You are now able to:


Outline the purpose and content of the work
packages in each phase of the ASAP roadmap
Identify the main roles and responsibilities of
each phase of the ASAP roadmap
Explain and demonstrate the major tools &
accelerators supporting each phase of the ASAP
roadmap

SAP AG 1999

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MSI International Information

Sample Project for an ASAP Implementation

MSI International

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Sample Project Information: MSI International.


Company Background
MSI International is headquartered in Hamburg, Germany with offices located in Berlin, New
York, California and Seattle. Hamburg, Berlin and California locations have manufacturing
facilities. Hamburg has retail sales, teledirect, customer service, purchasing and finance
departments. New York, California and Seattle have distribution warehouses as well as small
sales and marketing offices. The Berlin location also has two warehouses Materials HH and
External HH. They are used for storing raw materials and finished goods respectively.
MSI sells motorbikes and has recently acquired a company that manufactures motorbike
accessories located in Quebec, Canada. This acquisition was executed as part of an overall
strategy to expand MSIs operation. The acquisition presented MSI International with a
number of opportunities to achieve economies of scale across key operational and strategic
areas. The venture now presents MSI with an imperative to address operational constraints
arising from the incompatibility of legacy systems across the two organizations.
Recently, MSI has experienced record growth and expanded its business by selling to major
retail distributors throughout Europe & North America as well as a introduced a mail order
catalogue business. Last year their total revenue exceeded $1.5 billion. MSI sells 20% of its
products through independently owned stores, 65% through retail distributors and the
remaining 15% are catalogue teledirect via a toll free number. MSI imports 35% of its finished
product directly to its warehouses in Hamburg & Berlin. The remaining 65% is made or
refined directly on site at their manufacturing locations.
MSI International management reasoned that the implementation of an ERP system would
address many of its system issues and, at the same time, providing the opportunity to address
the process issues arising from the merger of the two operations. MSI International
management reviewed the ERP market offerings and selected the SAP R/3 System as the
integrated solution that could best support MSIs continued growth into the 21st century. MSI
International management has also demanded that the ASAP methodology be used for their
R/3 implementation.
H. Davidson, President of MSI International:
Due to our substantial business requirements and condensed timeline, it is necessary
for MSI to implement SAP R/3 using the AcceleratedSAP methodology. We will
implement Sales & Distribution and Procurement. We will be taking advantage of
many standard interfaces R/3 offers, such as EDI. The most important benefits we see,
and our main reason for choosing R/3, include the integration between modules, and
the improved communication between sales and manufacturing. R/3s superior
reporting capabilities and the ability to better support our distribution, manufacturing,
retail and mail order businesses will help us manage our growth in the future. We are
anxious to start our journey towards a successful GO LIVE!

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From the presale process, it was determined that Sales & Distribution and Procurement
Enterprise Process Areas would be implemented. It was also determined that only a select
number of Scenarios for these two Enterprise Process Areas would be in scope.
Scenario Processes In Scope:

Sales Order Processing: Standard

Sales Order Processing: Make/Assembly To Order

Procurement of Materials & External Services

Internal Procurement
(For the purpose of this exercise, only a few Scenario Processes were selected. A typical project would
include more.)

A preliminary review of the project also indicated:

Variations across key processes, particularly in the purchasing area will need to be
addressed (centralized purchasing)

Issues relating to duplicate and redundant legacy systems will need to be resolved

MSI has many legacy systems, which they would like to replace with the R/3 System. None
of the systems are integrated therefore controls and reporting are less than ideal. They have
recently started an electronic commerce initiative via the Internet Project to increase Point of
Sale profits and bolster their share of the mail order market.
MSI International specializes in the production and distribution of motorbikes. However,
operations have also expanded to include but expanded recently into motorbike accessories
through the acquisition of Motorbikes Accessories, Inc., a Canadian based company. The
acquisition supports MSIs strategy to dominate the motorbike market. The new organization
is now comprised of four manufacturing plants with separate and joint distribution facilities for
motorbikes and accessories. The distribution plants for motorbikes are located in California
and Berlin. The distribution plant for accessories is in Quebec. Quebec was the former
Headquarters for Motorbikes Accessories and Hamburg is the Headquarters for Motorbikes
International. These two Headquarters have not yet been fully integrated. Currently, the new
organizations marketing and sales, strategic planning and operations divisions are managed
out of the Hamburg office although corporate services are run out of Quebec.
At the inaugural Steering Committee meeting, the Vice President of Strategic Planning
indicated that MSI International is planning to expand their manufacturing operations into
Indonesia to capitalize on lower costs of production, and a motorbike market there. This move
is scheduled to take place within the timeframe of the SAP implementation, and the Vice
President of Strategic Planning is seeking assurance from the SAP Implementation Partner that
the implementation will eventually incorporate the new site.
An organization chart showing geographic distribution of key divisions within the post merger
MSI International is presented overleaf.
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Organizational Issues
Initial discussions with the Information Technology division within MSI International
indicated that there is a low level of computer literacy among operational staff. In particular,
many purchasing-related activities are manual. The staff in general will have had minimal
exposure to a Windows environment.
In addition to the computer literacy issue, MSI International also faces some significant
integration issues relating to cultural differences between the Canadian, European and
American operations. In particular, many Canadian staff prefers French as the first language
and are expected to resist any requirements to operate exclusively in English.
The pay rates for the US-based operations staff are significantly higher than that of their
Canadian and European counterparts. This disparity is partially attributed to the lower level of
technology skill requirements of the Motorbike operations, but not entirely. Motorbike
operation is a significantly smaller operation compared to Accessories and salaries reflected
this scale difference. While the rumors of pay differentials are filtering through the
organization, the staff is also concerned about possible job losses resulting from rationalizing
duplicate activities across the new organization. The announcement of the decision to
implement SAP is seen as the first step toward reducing staff numbers. Union officials have
had initial discussions on the implications for the MSI International workers and the packaging
industry as a whole, but have yet to meet with management.
MSI was planning to establish a presence on the Internet, allowing customers to view their
product range, order accessories directly and even custom design motorcycles on line to submit
for quotation. A business case for the project was prepared and approved by MSI management
prior to the SAP implementation. The Internet project, named New Wave, has a 12-month
development and implementation timetable, and has been under way for six months. To date,
New Wave has been progressing well, running to budget and on time.

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MSI International : Organization Chart


President
MSI Int.

Vice President
Marketing and Sales

Vice President
Corporate Svces

Location: Quebec

Location: New York

Manager
Human Resources
(Hamburg)

Manager,
Information Tech
(Hamburg)

Manager of
Operations:
Accessories
(Quebec)

Supervisor :
Production

Supervisor :
Distribution

Vice President
Strategic Planning

Vice President
Operations

Location: Hamburg

Location: Hamburg

Manager,
Financial Services
(Hamburg)

Manager of
Production:
Motorbikes
(Berlin)

Manager of
Distribution:
Motorbikes
(Hamburg)

Manager of
Materials / Services
Purchasing: Motorbikes
(Hamburg)

Supervisor :
Purchasing

Vision for MSI International


MSI International has a long-term strategic vision of dominating the motorcycle and
accessories market in Europe, North America and Canada. Three key strategies support this
vision:

Optimal use of technology in all business processes;

Strategic distribution of operations across target markets;

Best practice staffing levels and business processes.

Goals and Objectives for MSI International

Significantly improve information systems structure by replacing out-dated legacy systems

Synchronize data between all functional modules, enabling numerous process


improvements

Provide for future growth

Improve reporting Establish organizational reporting capabilities to meet current business


requirements and to lay the groundwork for future functionality.

Evaluate and reorganize organizational data to meet MSIs current and future business
requirements

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Improve data integrity standards and processes

Optimize use of available technology across the new company;

Establish common processes across geographical areas;

Increase staff skill-set in the use of technology to perform their functions; and

Increase and sustain MSI Internationals financial performance.

Project Background
The project was code named Project Harley. The project is to be managed as a series of
implementations, structured around specific processes. Initially, the project focus will be on
the procurement and sales and distribution processes as this is seen as the greatest opportunity
for improvement. Other process areas will be addressed in future projects.
The preliminary budget for Project Harley was developed to include the following:

Project management resources, both from MSI International and the SAP Consulting
Partner

Technical resources from the SAP Consulting Partner to assist MSI International, in its
development and implementation of a new system landscape

SAP Consulting Partner resources to configure SAP to ensure maximum fit to MSI
Internationals new procurement and sales & distribution operation

Hardware procurement and software licenses

3 MSI International full time resources on the project, one each from Procurement for
Motorbikes division, Accessories division and the Finance department.

Part time involvement of two of your key Steering Committee members

Some initial Project Team Training, to be conducted by SAP.

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MSI LEGACY SYSTEMS

Accessories Operation - High level list of Purchasing & Inventory Mgt Systems:

Accounts Payable for


Accessories

This system is used to track incoming invoices and payments to


vendors associated with the newly acquired Accessories
manufacturing location.

Purchasing for Accessories

This system is used for Vendor masters (source), tracking purchase


requisitions, and purchase orders. The types of POs that handles:
Purchase Orders for Services, Blanket Purchase Orders, Vendor
unknown Purchase Orders.

Financials for Accessories

This is Accessories Divisions G/L and sub-ledger system for


internal reporting. Currently there is an interface with the Financial
System for Motorbikes which is utilized for external financial
reporting.

Inventory Management
System for Accessories

This system is used for inventory management of


Materials Required for Operations (MRO), Raw
material, Work in Process (WIP), and Finished Products.

Motorbike Operation Systems around Purchasing & Inventory Mgt:

Accounts Payable for


Motorbikes

This system is used to track incoming invoices and payments to


vendors.

Order Status Monitoring


System for Motorbikes

This system tracks requisitions, from release through Purchase


Order to the actual receipt of the required materials or services.

Financial System for


Motorbikes

Used for internal and external reporting.

Material Inventory
Management System for
Motorbikes Keep current
3rd Party Warehouse System

This system is used for inventory management of Materials


Required for Operations (MRO), Raw material, Work in Process
(WIP), and Finished Products.

Blanket Purchase Order for


Motorbikes

Managing of Vendor Masters and Blanket Purchase Orders.

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MSI CURRENT HIGH LEVEL SYSTEM MAP


Motorbikes:
Order Status
Monitoring
System for
Motorbikes

Accounts
Payable for
Motorbikes

Blanket
Purchase
Order
for Motorbikes

Financial
System of
Motorbikes

Material
Inventory
Management
System for
Motorbikes
Includes a
Warehouse
System for
Motorbikes

Accessories:
Accounts
Payable for
Accessories

Purchasing for
Accessories

Inventory
Management
System for
Accessories

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Financials for
Accessories

MSI - Project Harley: Geographic Scope

Berlin
Hamburg

Quebec
Seattle

New York

California
Indonesia

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Implementation Roadmap Exercises


Unit: Implementation Roadmap
Topic: Phase 1: Project Preparation
At the conclusion of this exercise, you will be able to:
Explain and, using the Implementation Assistant, demonstrate key
aspects of ASAP project preparation

Assume you are the Project Manager and contact person for the MSI R/3
Implementation project. Refer to the sample project document in the
appendix for the details necessary to complete this exercise.
The main areas of focus for the exercise will be: Project Charter, Project
Standards, Organization, and Scope.

1-1

Before an SAP Project can officially kick off, a company needs to define its
overall corporate goals and visions for its SAP implementation. In addition, it is
imperative that a company is able to justify the project and gain internal support.
How does ASAP support this?

1-2

What are the key elements that a Project Charter should contain?

1-3

As a Project Manager for MSI, you need to identify scope of MSIs SAP
implementation project. You must evaluate what internal and external factors are
driving its initiation. Based on the MSI Company information, define MSIs
business drivers or objectives for implementing SAP.

1-4

As a Project Manager for the MSI Project, you need to develop a Project
Organization and define Project Team Roles. You need to define project roles for
both MSI and external team members. How does ASAP support this? What is the
relationship of the roles with the project plan?

1-5

As a Project Manager for MSI, you need to capture the Scope of Business Processes
you have selected for MSI for use in the future. What accelerator do we use to do
this? Where is it located?

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1-6

As a Project Manager, you must also develop standards and procedures to be


followed for the entire MSI Project. You need to determine how MSIs Project will
be accomplished. How does ASAP support this?

1-7

An important part of any SAP R/3 Implementation is the testing of the


configuration settings customized to meet a customers business requirements.
What accelerator does ASAP provide to help determine how and when testing
occurs? What types of testing strategies does ASAP recommend?

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Unit: Implementation Roadmap


Topic: Phase 2: Business Blueprint
At the conclusion of this exercise, you will be able to:
Locate the ASAP activity Project Team Training and explain its
purpose
Explain and demonstrate the use of the Q&Adb
Explain and demonstrate the creation and use of reports produced from
the Q&Adb, the Business Blueprint and Business Process Master List
(BPML) in particular

2-1

What is the stated purpose of the Project Team Training Activity?

2-2

Where can this training take place?

2-3

Open the Q&Adb. Type in the UserID and Password that you defined previously.
You are now logged into the Q&Adb and can familiarize yourself with its structure.
You will note that the Q&Adb User information you completed in the
ASAP Administration Tool is directly linked to the Q&Adb. Notice too
that you can view user information through the Q&Adb without having to
open the Admin Tool.
Click on Users in the Q&Adb tree structure Click on All Users in
the Associated Items window (upper right panel) Double Click on
any user id in the User ID list (lower right panel)

2-4

As the MSI project gets under way, there is an issue concerning three printers.
These are required for the project room, but are missing.
2-4-1 In what phase and task should the MSI project have defined its process and
procedure for handling issues?
2-4-2 What tools and accelerators are available to the MSI project for managing
its issues?
2-4-3 Record the issue using the ASAP provided tool.

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2-5

The MSI Project Team determined a high level Business Process Scope for MSI
during the Project Preparation Phase and recorded the results in our Sample Scope
Document. The team now needs to further define this Business Scope by gathering
detailed business requirements for MSI. These must then be translated to express
the scope of work required to configure the R/3 System to meet MSIs business
requirements. For the purpose of this exercise, you will focus on Business Process
Scope, Organization Structures, General SAP Settings and Master Data.
2-5-1 What tool does ASAP supply to support scope definition?
2-5-2 As a team member of the MSI Project, you now need to determine which
items are needed for MSIs system organization structure. This will
determine the framework you need for configuring MSIs SAP system.
What kind of workshop do you need to conduct to determine these
requirements for MSI?
2-5-3 Where in the Implementation Assistant can you find information to help you
organize and conduct the workshop?
2-5-4 Where can you record the scope you determined as a result of the
workshop?
2-5-5 Set the following Organizational Structure Scope for MSI: Procurement and
Sales & Distribution Enterprise Process Areas.
2-5-6 Now that you have put MSIs Organizational Structure into scope, it is
important that you determine which Enterprise Areas have relationships to
the organizational elements you put in scope. How can you determine this?
Tip: This information can be found through the Information Tab.

2-6

As a member of the MSI Team you now need to analyze and determine whether
standardization for general customizing settings is important to MSI.
2-6-1 What type of workshop will you need to conduct for MSI to determine this?
2-6-2 Where in the Implementation Assistant can you find information to help you
organize and conduct this workshop?
2-6-3 Where can you record the scope you determined for MSI as a result of the
workshop?

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2-6-4 Set the following General Customizing Settings in scope for MSI:
countries; and currencies.
2-7

As a member of the MSI Team you now need to determine the scope of Master
Data for MSI. Based on the Scenario Processes in scope for MSI, you determined
that Material, Material BOM, Customer, and Vendor master data would be required
for the scope of the MSI project. Record your findings in the Q&Adb i.e. access the
Q&Adb and put this master data in scope.

2-8

As determined in the General Requirements Workshop, MSI has agreed to SAPs


recommendation for the use of ISO Standards for all its naming and numbering
conventions. MSI has also agreed it will not use its current numbering convention
for materials any longer. MSI will let SAP automatically assign material
identification numbers. Use the CI Template to record this requirement.

2-9

As a member of the MSI Team, you now need to define the Business Processes that
will be in scope for the MSI Project.
2-9-1 What type of workshop will you need to conduct for MSI to determine this?
2-9-2 Where in the Implementation Assistant can you find information to help you
organize and conduct this workshop?
2-9-3 Where can you record the scope you determined as a result of the
workshop?
2-9-4 Set the following Business Process Scope for MSI:
Business Process Scope determined for MSI:
Enterprise Process Area: Sales & Distribution
Scenario Processes: Sales Order Processing (Standard); Sales Order
Processing: Make/Assembly to Order
Process Groups: Sales Order, Shipping, Billing (for both Scenarios)
Enterprise Process Area: Procurement
Scenario Processes: Procurement of Materials & External Services &
Internal Procurement
Process Groups: ALL

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2-10

The Scope of the MSI project has now been determined and recorded in the
Q&Adb. As a member of the project team you will be working in the Q&Adb often,
and its complete structure is quite large. How can you reduce the view of the
Q&Adb to include only the areas that you have put in scope for the MSI Project?

2-11

It is now time to capture detailed requirements related to the business processes we


have set in scope for MSI. As a member of the MSI Team you need to familiarize
yourself with the Business Process Questions for Delivery Processing (found
under Business Process Sales and Distribution Sales Order Processing:
Make/Assembly to Order Shipping Delivery Processing) and the sections of
the CI Template Format in order to conduct your detailed requirements workshop.
2-11-1 You now need to record the findings you gathered at the detailed
requirements workshop. Assume you obtained the following answers to
business process questions. Record these now.
Documents are required to complete deliveries: Pick List, Pack List, Bill of
Lading, Material Safety Data Sheet (question 1)
Deliveries are allowed from multiple plants, plant is determined by the
customers shipping address (question 2)
Deliveries are created via background processing (question 10).
There are some customers that do accept partial deliveries, but the original
P.O. numbers must be referenced. (question 16)
2-11-2 You now need to record the findings you gathered at the detailed
requirements workshop for the CI Template. These are listed below. They
are for the same business process that you used previously (Sales Order
Processing: Make/Assembly to Order)
1. Requirements/Expectations
Need to be able to process deliveries in batches. Also, have to have the
capability to produce individual deliveries on an as-needed basis.
2. General Explanations
Must be able to produce deliveries on-demand to support emergency
orders.

2-12

You notice while working in the CI Template, that the questions are the same for
each process and process group.
2-12-1 Why do you think the ASAP methodology repeats the same questions?

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2-12-2 As a result of the Business Process Delivery Processing (Assembly/Make-toOrder) workshop you discover the process is the same for Business Process
Delivery Processing (Standard). How would you record your findings?
2-13

As a Project Manager it is important to assign roles and responsibilities to assure


ownership and completion of work.
2-13-1 How does the Q&Adb assist you in assigning ownership to the business
process you put in scope for MSI?
2-13-2 Assign the appropriate process owners already established in the
Administration Tool to the process areas they are responsible for.

2-14

Most R/3 Projects require some level of programming (i.e. conversions, interfaces,
reports, enhancements, extensions, matchcodes, forms, etc.) ASAP recommends
that each project identifies and describes the functions for all of the programming
that is required for the project. How does ASAP support this recommendation?

2-15

Based on information gathered during a business process workshop for MSI, it was
determined that MSI had a special conversion requirement for their Materials. MSI
will be using SAPs numbering system for its material identification number.
However, for traceability purposes, MSI would like to store its old material
identification numbers from its legacy system on the new material master record in
SAP. Record this conversion requirement in a Functional Specification Form.

2-16

As a member of the MSI project team, you have been asked by Project
Management to present detailed documentation of the results gathered during
requirement workshops. This must include the scope of the project in terms of: R/3
general settings, master data, business processes and transactions; requirement
information gathered during the Organizational Structure Definition and Business
Process Definition Workshops; and any functional specification documentation data
that you gathered.
2-16-1 What reports are available in the Q&Adb to help prepare this information
for Project Management?
2-16-2 Run the reports.

2-17

Review the results in the Business Process Master List report. Although you have
not discussed the topic of Baseline Scope yet (this topic will be covered during the
Realization Phase), you need to determine which business processes are to be
included as a part of baseline scope during the Business Blueprint phase. Follow
the instructions below:
Mark all the Procurement Materials & External Services and Sales Order
Processing: Make/Assembly to Order business processes to be included in the
Baseline Scope. Use the Copy to subitems icon to accomplish this. Make sure

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you also put the Enterprise Process Area in scope as well. Save the changes to
the BPML.
What entries appear in the Responsibilities column?

2-18

Review the results in the Organizational Structure List report. How can the MSI
Project make use of this list?

2-19

Review the results in the Development List report Notice the content of the
Functional Specification Form has been automatically transferred to the
Development List. How can the MSI Project make use of this list?

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Unit: Implementation Roadmap


Topic: Phase 3: Realization
At the conclusion of this exercise, you will be able to:
Explain the purpose and function of the ASAP processes of:
configuration and confirmation; and integration
Identify and access the tools and accelerators supporting both the
configuration and confirmation, and the integration ASAP processes
The configuration and confirmation effort followed by that for the
integration is tracked in Realization Phase of the MSI R/3
implementation project.

3-1

As a project team member for the MSI Project, what are your main areas of
responsibility during the Realization Phase?

3-2

Configuration, confirmation and integration process for the MSI Project.


3-2-1 What are the key tools and inputs you will use to manage, monitor, and
drive your configuration, confirmation and integration process for the MSI
Project?
3-2-2 Where will you find this information?

3-3

As an Application Consultant on the MSI project, you are just about ready to start
customizing the R/3 system to meet MSIs requirements. You will no doubt have
questions regarding these requirements.
3-3-1 What will be your reference source for answering all questions about
requirement definitions?
3-3-2 What should you do if changes to MSIs requirements are needed?

3-4

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As a Project Team Leader for MSI, you now need to develop your configuration
plans for the MSI Project. Describe ASAPs recommended two-part approach for
managing configuration.

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3-5

As a Project Manager, you now need a work plan for managing the Baseline Scope
Activities. You identified and assigned what configuration will be within the scope
of baseline during the Business Blueprint Phase 2.
3-5-1 What is the tool you generated to manage configuration and testing plans?
3-5-2 How can you create a separate baseline configuration plan?
3-5-3 Create a baseline configuration plan for MSI accordingly.

3-6

As a Project Team Leader, you now need to assign responsibilities for the MSI
Baseline Scope work activities.
3-6-1 What are the areas of responsibility?
3-6-2 Assign responsibilities accordingly. To whom should you assign this
responsibility and why?

3-7

As an Application Consultant on the MSI project, your baseline configuration has


progressed well and you now need to document the procedural steps for completing
the R/3 transaction VL01 - Create Delivery. What accelerators are provided by
ASAP to assist you with this documentation, and where and how can they be
accessed?

3-8

Use the Links icon to access the accelerator for the Business Process Procedure
(BPP) Create Delivery. Review this document for completeness. Now display the
corresponding level 5 CI template (Delivery Processing) using the same process.

3-9

As an Application Consultant on the MSI Project, you now need to confirm your
baseline configuration.
3-9-1 Define the types of testing ASAP recommends that you need to perform to
confirm baseline configuration and explain why.
3-9-2 Where can you record the results of the testing?
3-9-3 Where do you find information on the ASAP testing recommendations for
confirming baseline configuration?

3-10

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Baseline configuration has been confirmed and the team is ready to begin Final
Configuration. As a Project Team Leader for the MSI Project Team, you now
need to create a configuration plan for the Final Configuration and Confirmation.
You must now expand your baseline solution by organizing your Final
Configuration Activities into multiple cycles (C1, C2, C3, and C4).

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3-10-1 Name the accelerator ASAP provides to assist with determining the
configuration for each cycle, and reference it to outline the strategy for
determining what configuration is a part of which cycle.
3-10-2 Where do you indicate and store your cycle assignments?
3-10-3 Assign the relevant configuration to C2 for the MSI Project.
3-10-4 Now that you have assigned the relevant configuration for inclusion in
Cycle 2.
a) Create your own C2 worksheet for these processes.
b) What are the only elements included in this worksheet?
c) Why are there no other structural elements included in the C2
worksheet?
3-11

As a Business Process Team Member, now that the final configuration plan is
complete and final configuration is under way, you need to: document your
business requirements to be tested within the current cycle; and also document how
these tests should be performed.
3-11-1 What template does ASAP offer to assist with this task?
3-11-2 What is the overall objective/purpose for this template?

3-12

Now that Final Configuration is close to being confirmed, as the Project Team
Leader for the MSI Project, you need to look ahead and prepare for Final
Integration Testing.
3-12-1 What are the key differences between integration testing, scenario testing
and unit testing?
3-12-2 What are the three (3) key tasks you will need to focus on for Final
Integration Testing?
3-12-3 You now need to define the scope of integration testing for MSI. What do
you need to define as part of your Integration Test Scope and what factors
do you need to consider?

3-13

You now need to develop your final integration test plan for MSI.
3-13-1 How does ASAP recommend you structure your Final Integration Test
Plan?

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3-13-2 What type of tests should you start with and end with?
3-13-3 How are final integration tests linked to the testing done during Baseline
and Final Configuration?
3-14

As the Project Team Leader for the MSI project, you need to assign roles and
responsibilities for Integration Testing.
3-14-1 What does ASAP recommend and why?

3-14-2 How does this differ from Baseline and Final Configuration Testing

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Implementation Roadmap Solutions


Unit: Implementation Roadmap
Topic: Phase 1: Project Preparation

1-1

Follow the step by step tasks associated with the Create & Issue Project Charter
Activity within the Project Preparation Phase.
Procedure: Project Preparation Phase Initial Project Planning Work
Package Create & Issue Project Charter Activity. You can now view the
Project Charter White Paper through the links tab by clicking on the
document.

1-2

The key elements of the Project Charter:

Mission statement

Goals and objectives

Scope
Critical success factors
High-level project plan
Organization/staffing requirements
Management responsibility
Resource allocation
Cost/benefit analysis
Risk assessment.
Procedure: Project Preparation Phase Initial Project Planning Work
Package Create & Issue Project Charter Activity. You can now view the
Project Charter White Paper through the links tab by clicking on the
document.
1-3

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Objectives for MSI Internationals SAP implementation:


Significantly improve information systems structure by replacing out-dated
legacy systems
Synchronize data between all functional modules, enabling numerous process
improvements
Provide for future growth
Improve reporting Establish organizational reporting capabilities to meet
current business requirements and to lay groundwork for future functionality.

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1-4

Evaluate and reorganize organizational data to meet MSIs current and future
business requirements

Improve data integrity standards and processes

Optimize use of available technology across the new company;

Establish common processes across geographical areas;

Increase staff skill-set in the use of technology to perform their functions; and

Increase and sustain MSI Internationals financial performance.

Follow the procedure outlined in the task Refine Organization & Roles within the
Determine Project Organization Activity of the Project Preparation Phase. ASAP
outlines key roles required to run an SAP implementation. ASAP also provides
detailed procedures and steps to follow to set up a project organization, project
areas and clearly defined project roles.
Each role is assigned tasks to perform within the Project Plan.
Procedure: Open Project Preparation Phase Open Initial Project
Planning Work Package Open Determine Project Organization Activity
Open Refine Organization & Roles Task. You can now view the procedure and
steps recommended by ASAP to determine the project organization. You can also
view the recommended roles and role descriptions through the links tab by
clicking on any of the documents.

1-5

The accelerator is the Sample Scope Document.


Procedure: Locate the accelerator in the Implementation Assistant:
Implementation Roadmap Open Project Preparation Phase Open
Initial Project Planning Work Package Open Review and Refine
Implementation Strategy Activity Open Review Implementation Proposal
Task. You can now view the Sample Scope Document through the links tab.

1-6

The ASAP methodology provides 2 detailed Activities to support this. They are
within the Project Procedures Work Package of the Project Prepartion Phase. 1)
Project Management Standards & Procedures and 2) Implementation Standards &
Procedures. These procedures will provide a baseline of information to be
referenced throughout the implementation.
1)

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Project Management Standards & Procedures: ASAP recommends these be


addressed during Phase 1 to establish clear guidelines. Some of the key
elements ASAP recommends be defined include:

Steering committee meeting schedule

How change management is handled

Project monitoring and status reporting

Meeting schedules for core team and extended project team

Overall project communication methods and processes

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2)

Project documentation.

Implementation Standards & Procedures: ASAP recommends that some of


these elements be established by the technical members of the project team,
and others by the business or functional members of the team. As with
project management standards and procedures, ASAP recommends these be
addressed during Phase 1 and that clear guidelines are established. Some of
the key issues ASAP recommends be defined are:

Overall configuration standards for the project

Initial system authorization standards

How system enhancements are handled

How and when testing occurs.

Procedure: Open Project Preparation Phase Open Project Procedure


Work Package Open Project Management Standards & Procedures Activity.
You can now view the procedure and steps recommended by ASAP to determine
the project management standards and procedures. Upon reviewing the content
Open Implementation Standards & Procedures Activity. You can now view
the procedure and steps recommended by ASAP to determine the implementation
standards and procedures.
1-7

ASAP provides an in-depth white paper on testing strategies.


ASAP recommends the following Types of Testing:

Unit testing

Scenario testing

Development testing

Integration testing

Technical system testing

Performance testing.

Procedure: Open Project Preparation Phase Open Project Procedure


Work Package Open Implementation Standards & Procedures Activity
Open Define Testing Strategies Task. You can now view the Testing Strategies
White Paper through the Links tab by clicking on the document.

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Unit: Implementation Roadmap


Topic: Phase 2: Business Blueprint

2-1

The purpose of this activity is to conduct project team training for team members to
obtain R/3 functional and technical knowledge. This training enables the project
team to start to match their business requirements with R/3 functions during the
Business Blueprint phase.

2-2

The training can take place either at the customer site or at an SAP training facility.
Additional means of training to supplement core training are also becoming
available.

2-3
Procedure: Implementation Assistant Tools Question and Answer Database
2-4
2-4-1 Project Preparation Phase Project Procedures Work Package Define
Project Management Standards & Procedures Activity Create Issue
Management Plan Task.
2-4-2 Accelerators: Issue Form and Project Issues Management How To Guide
Tool: Q&Adb Issue Database
2-4-3
Procedure: Note: To add, change, or delete an issue, use the Issues
menu on the Q&Adb menu bar.
To add an issue: Issues Add Enter information in the Issues
editor including: an issue header name and a full description of the issue
in the appropriate fields Click the Details tab to complete your entry
Save (A sample entry of the issue is provided below)
To view issues: Click on Issues in the Q&Adb tree structure Click
on All Issues in the right panel Issues will be displayed in a table in
the lower half of the right panel.

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Issue

Project Printers

Description of Issue:

Need 3 printers for Project Team War Room

Classification:

Project Management

Priority:

High

Project Phase:

Business Blueprint

Status:

Open and Assigned

Entered By:

Persons name logged into the Q&Adb will appear by default

Responsible 1:

A Team Leader

Responsible 2:

A Team Member

Date Required:

Tomorrows date

2-5
2-5-1 Q&Adb
2-5-2 Organizational Structure Workshop.
2-5-3
Business Blueprint Phase Organizational Structure Definition Work
Package Define Business Organizational Structure Activity.
2-5-4
Record findings in the Q&Adb SAP Reference Structure
Organization
2-5-5
Procedure: Clicking on ! to the left of the icons in the Q&Adb tree
structure, expand the structure as follows: SAP Reference Structure
Organization Procurement (Enterprise Process Area)
highlight and right click on the word Procurement select Set in
scope select the Yesbutton to put all the sub items in scope.
In a similar manner, complete the scope for the Sales & Distribution
Enterprise Process Area by repeating the above sequence.
2-5-6 Customer Service, Procurement, Quality Management, Sales &
Distribution
Procedure: Clicking on ! to the left of the icons in the Q&Adb tree
structure, expand the structure as follows: SAP Reference Structure
Organization Procurement (Enterprise Process Area) click on
the words Purchasing Organization Click on the Information tab
Click on the words Where used - Enterprise Area in the Associated
Items window in the upper right panel. You can now review the results in
the lower right panel.
2-6
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2-6-1 General Requirements Workshop.


2-6-2
Business Blue Print Phase Business Process Definition Work Package
Conduct General Requirements Workshop Activity.
2-6-3
Record findings in the Q&Adb SAP Reference Structure General
Settings
2-6-4
Procedure: Clicking on ! to the left of the icons in the Q&Adb tree
structure, expand the structure as follows: SAP Reference Structure
General Settings Set Countries highlight and right click on the
words Set Countries select Set in scope.
Complete the scope for the Currencies by repeating the above sequence in a
similar manner.
2-7
Procedure: Clicking on ! to the left of the icons in the Q&Adb tree structure,
expand the structure as follows: SAP Reference Structure Master Data
General Master Records Material Master highlight and right click
on the words Material Master select Set in scope.
In a similar manner, complete the scope for the Material BOM, Customer Master,
and Vendor Master by repeating the above sequence.
2-8
Procedure: Clicking on ! to the left of the icons in the Q&Adb tree structure,
expand the structure as follows: SAP Reference Structure Master Data
General Master Records Material Master Click on the Business
Analysis tab Click on CI Template in the Associated Items window
Record this business requirement in the description area for section #3 Naming/Numbering Conventions.
2-9
2-9-1 Business Process Workshop.
2-9-2
Business Blueprint Phase Business Process Definition Work Package
Conduct Business Process Workshop Activity.

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2-9-3
Record findings in the Q&Adb SAP Reference Structure Business
Processes
2-9-4
Procedure: Clicking on ! to the left of the icons in the Q&Adb tree
structure, expanding the structure as follows: SAP Reference Structure
Business Process Sales and Distribution (Enterprise Process
Area) Sales Order Processing (Standard), (Scenario Process) Sales
Order (Process Group) highlight and right click on the words Sales
order select Set in scope select the Yes button to put all the sub
items in the Sales Order Process Group in scope.
In a similar manner, complete the scope for the Sales and Distribution
Enterprise Process Area by repeating the above sequence for Sales Order
Processing: Make/Assembly to Order: Shipping; and then Billing.
Follow the above steps to include:
Enterprise Process Area: Sales and Distribution
Scenario Process: Sales Order Processing: Make/Assembly to Order
Process Groups: Sales Order; Shipping; Billing
Enterprise Process Area: Procurement
Scenario Processes: Procurement of Materials and External Services;
Internal Procurement
Process Groups: All for each of the Scenario Processes
2-10
Procedure: In the Q&Adb, View (top menu bar) In scope the Q&Adb tree
structure closes to its top level icons on the Q&Adb tree structure, click the ! to
the left of SAP Reference Structure only the Enterprise Process Areas in
scope are listed Clicking on the ! symbols to the left, expand all of the
structure levels: Enterprise Process Areas; Scenario Processes; Process Groups;
and Processes.
2-11
2-11-1
Procedure: On the Q&Adb tree structure, clicking on the + symbols to the
left: SAP Reference Structure Business Process Sales &
Distribution Sales Order Processing: Make/Assembly to Order
Shipping Delivery Processing.
Click on the words Delivery Processing Double click on Questions
in the Business Analysis Tab in the top right panel. The question and
the answer input fields for each question are displayed in the lower part of
the right panel. Complete the answers by double clicking on a question.
Continue in similar vein until the answers to all 4 questions have been input:
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Question 1 - Pick List, Pack List, Bill of Lading, and Material Safety
Data Sheet
Question 2 - Customers shipping address determines which plant the
material is delivered from

Question 10 - Background processing

Question 16 - Some customers do accept partial deliveries, the original


P.O. numbers must be referenced

To leave the Business Process Questions, click once again on the words
Delivery Processing in the Q&Adb structure. You can now see the
number of questions that have been answered in Questions in the top right
panel.
2-11-2
Procedure: On the Q&Adb tree structure, clicking on the + symbols to the
left: R/3 Reference Structure Business Process Sales & Distribution
Sales Order Processing: Make/Assembly to Order Shipping
Delivery Processing.
Click on the words Delivery Processing Click CI Template
(Customer Input Template) in the upper right panel.
Using the information listed in the exercise, complete the 1st two
questions, which display in the lower right panel. Double click on a
question type in the answer close the answer input window click
Yes to save.
2-12
2-12-1 The same processes are repeated in different areas.
2-12-2 Define the Business Process Delivery Processing (Assembly/Make-toOrder) as the dominant entry and Business Process Delivery Processing
(Standard) as the subordinate entry.
Procedure: On the Q&Adb tree structure, clicking on the + symbols to the
left: SAP Reference Structure Sales & Distribution Sales Order
Processing: Make/Assembly to Order Shipping Delivery Processing.
Right click Delivery Processing Make Dominant Select Processes
subordinate to: <Name of process> window appears in the right panel.
Subordinate entry: Sales Order Processing (Standard). Select to make
this entry subordinate: click the first, lefthand column in the Select
Scenarios Subordinate to: <Name of process> window and a dot appears
click OK click OK to mark your selection subordinate.
Choose the subordinate entry on the Q&Adb tree structure by clicking on
the + symbols to the left: SAP Reference Structure Sales & Distribution
Sales Order Processing (Standard) Shipping Delivery Processing
- note this process is labeled s for subordinate.

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Right click on Delivery Processing and select View Dominant. The


Q&Adb takes you to the dominant entry and also highlights it in the
structure.
2-13
2-13-1 The Q&Adb enables one to assign responsibility for business processes.
2-13-2 Assign the user profiles of the two MSI Process Owners, Janet White and
Adam Rogers, to their Scenario Processes (Janet the two Sales Order
Processing Scenarios; Adam - the two Procurement Scenarios). Assign,
Tom Jones (SD) and Juergen Szester (Purchasing), to appropriate Process
Groups within these sales and procurement scenarios.
Procedure for Scenario Processes:
Choose Sales Order Processing: Make/Assembly to Order on
the Q&Adb tree structure by clicking on the + symbols to the
left: SAP Reference Structure SAP Reference Structure Sales
& Distribution Sales Order Processing: Make/Assembly to
Order Right click on Sales Order Processing:
Make/Assembly to Order Set Owner Select Business
Owner Select the appropriate name from the drop down list
for Owner (Janet White, user name jaw her initials) OK
Yes to clear ownership settings for the selected scenario
process to the name you selected.
Repeat the above procedure to assign Janet White as the owner for Sales
Order Processing (Standard) also. Proceed, using the same procedure, to
assign Adam Rogers (user name agr his initiails) as the owner for the
two Scenario Processes in scope in the Procurement Enterprise Process
Area (Procurement Materials & External Services, and Internal
Procurement).
Procedure for Process Groups:
Choose Sales order on the Q&Adb tree structure by clicking on the +
symbols to the left: SAP Reference Structure Sales & Distribution
Sales Sales Order Processing Make/ Assembly to Order Sales
order.
Right click on Sales order Set Owner Check Business Owner and
select the appropriate name from the drop down list for Owner (e.g. Tom
Jones, SD Team Member) OK Yes to clear ownership settings for
the selected process group to the name you selected.
Proceed as above to assign the other team members to the remaining process
groups in scope.
For example:

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Tom Jones, user name


tjj his initials (SD
Team Member)

all Process Groups in the Sales Order


Processing: Make/Assembly to Order
Scenario Process

Tom Jones (SD Team


Member)

all Process Groups in the Sales Order


Processing (Standard) Scenario Process

Rolf Schmidt, user


name rss his initials
(Project Manager)

all Process Groups in the Procurement of


Materials & External Services Scenario
Process

Adam Rogers, user


name agr his initials
(Purchasing Team
Leader)

all Process Groups in the Internal


Procurement Scenario Process

2-14

Functional Specification Forms

2-15
Procedure: Clicking on + to the left of the icons in the Q&Adb tree structure:
SAP Reference Structure Master Data General Master Records
Material Master Click on Technical Analysis Tab in the Associate Items
window Click on the word Conversions Right click anywhere in the lower
right panel Select Add from the menu selection Type Mat_
Mast_Conv_Req.doc as the title and select OK. Enter the following information
in the Functional Specification Document Save the document and close
MSWord.
Functional Specification Information:
Title: Material Master Conversion Requirements
Program Type: X = Conversion
Priority X = high/mandatory
Detailed Functional Description = Material Identification numbers will be
automatically assigned by SAP, store MSIs old material identification
number from the legacy system on the new material master record in SAP for
traceability.
The document is now linked to the Master Data General master records
Material Master. You can view and edit this document from the Q&Adb by
clicking on + to the left of the icons in the Q&Adb tree structure: SAP Reference
Structure Master Data General Master Records Material Master
Click on Technical Tab in the Associate Items window Click on the word
Conversions Select document from the list in the lower right panel.
2-16

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2-16-1 Reports available are: Business Blueprint for detailed documentation of the
results gathered during the requirements workshops; BPML for
documentation of the business processes, general settings, master data and
transactions defined in the project scope for MSI; Organizational Structure
List (OSL) for information on the Organizational Structure Definition; and
the Development List (DL) for documentation on the functional
specification documentation data that was entered.
2-16-2
Procedure to run the reports:
Business Blueprint (check the box Include Business Process
Questions) - Naming Convention to use: BB [iteration] [date] (eg BB
01 010199.doc)
To generate:
In the Q&Adb: Reports (top menu bar) Business Blueprint All
check Answered Questions and CI Template and click Generate
File name BB [iteration = 1][Date = today].doc Save (save file in
Reports folder).
Refer to the appendices for a completed example of the Business
Blueprint.
Business Process Master List Naming Convention to use: BPML
[initials] [iteration] (eg BPML FLD 01.xls) Do Not print the BPML.
To generate:
In the Q&Adb: Reports (top menu bar) Master Lists Business
Process Master List Generate File name BPML [your
initials][iteration = 1].xls Save (save file in Reports folder) OK
Refer to the appendices for a completed example of the Business
Process Master List.

Organizational Structure List


To generate:
In the Q&Adb: Reports (top menu bar) Master Lists
Organizational Structure List Generate File name OSL [your
initials][iteration = 1].xls Save (save file in Reports folder) OK
Refer to the appendices for a completed example of Organizational
Structure List

Development List
To generate:
In the Q&Adb: Reports (top menu bar) Master Lists
Development List Generate File name BPML [your
initials][iteration = 1].xls Save (save file in Reports folder) OK
2-17

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Mark all the Procurement Materials & External Services and Sales Order
Processing: Make/Assembly to Order business processes to be included in the
Baseline Scope. Use the Fill Cells of Child Records icon to accomplish this.
Make sure you also put the Enterprise Process Area in scope as well. Save the
changes to the BPML.
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Procedure: To access the Business Process Master List (BPML), on the


Q&Adb tree structure, by clicking on the + symbols to the left: Reports
Master Lists BPML double click on BPML.xls to open the Excel
spreadsheet.
First mark Sales Order Processing: Make/Assembly To Order for inclusion in
the Baseline Scope: click the box in the Sales Order Processing:
Make/Assembly To Order row under the Baseline Scope Create column
input an x in the box press enter click again on the box to highlight it
click the icon Copy to Sub Items (third icon down on the vertical tool bar
to the extreme right) click Yes to confirm in the same way, scroll down
to Procurement of Materials and External Services and mark for inclusion in
Baseline Scope.
What entries appear in the Responsibilities column?
The Owner selected in the Q&Adb structure is also assigned to the
Responsibilitiescolumn in the Business Process Masterlist (BPML) i.e. the
BPML maintains ownership selections. For example, JAW will be shown in the
BPML as Owner for Sales Order Processing: Make/Assembly To Order if, in a
previous exercise in the Q&Adb, you had assigned ownership for this Scerario
process to Janet White (initials JAW), MSIs specified Owner here.

2-18

The Organization Structure List (OSL) contains all the structure elements set in
scope in the Q&Adb that correspond to organizational units to be configured in the
Realization phase. MSI can use the OSL to help define the structure and
configuration of organizational units.

2-19

The Development list contains all the structure elements set in scope in the Q&Adb
that correspond to the areas covered by a Basis consultant during the Realization
phase, such as the development of reports, interfaces or data transfers. MSI can use
the Development list to structure and manage all information relevant to the above
activities, such as the Functional Specification and the Technical Specification.

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Unit: Implementation Roadmap


Topic: Phase 3: Realization

3-1

Main areas of focus during the Realization Phase are configuration, testing (unit,
scenario, development), confirmation, and integration testing.

3-2
3-2-1 The master lists are the tools used to manage, monitor and drive the
configuration, confirmation and integration process. Specifically, the
BPML acts as the central repository and contains all the R/3 business
processes and transactions that represent the scope of the project.
Worksheets can be generated within the BPML to specify sequence,
schedule and assign responsibility for the work involved.
3-2-2 The key inputs used to manage, control and drive the configuration and
confirmation process are the worksheets derived from the master lists. The
master lists reflect the information defined in the Business Blueprint
document generated in Phase 2. The Business Blueprint contains all the
business requirements that were defined in the Q&Adb along with project
scope.
3-3
3-3-1 The Business Blueprint will be the reference source for answering all
questions about requirement definitions.
3-3-2 If there are changes to MSIs business requirements, the scope management
process must be invoked to document and evaluate the necessity, costs and
benefits of the change, and, if approved, the Blueprint Document must be
updated or appended with the scope change document.
3-4

ASAPs recommended configuration approach for managing configuration is to


divide configuration into two areas of work: Baseline and Final Configuration.
Baseline configuration uses a functional approach to configure the system. Baseline
configuration is where you work on processes that can be configured without
programming or enhancements.
Final configuration uses a process approach that refines the configuration to the
business process. The Final configuration must reflect how you run your business.
Final configuration should be divided into four cycles. Each cycle builds on the
other, providing continuous refinement throughout final configuration - what you
learn in the initial configuration cycle can affect subsequent cycles.

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3-5
3-5-1 The BPML is the tool to manage all configuration plans.
3-5-2 You can create your own Baseline worksheet for the MSI processes and
transactions you assigned to baseline scope during the Phase 2: Business
Blueprint exercises, by marking Xs directly in the BPML.
To create your own Baseline Scope worksheet: click the word Create on
row 3 of the Baseline Scope column click Yes on the resulting
message window to delete any and all existing Baseline data the
Baseline Scope worksheet is then displayed (also referred to as the
Baseline Scope Document or BSD)
To create an outline of the worksheet: click the icon labelled Collapse all
(second icon down on the vertical tool bar to the extreme right side of the
screen). Note that the worksheet condenses and an outline section is added
at the left side of the screen. Click the ! icon(s) in the outline section to
open the outline of the Baseline Scope you have just created.
3-5-3
Procedure: To access the Business Process Master List (BPML):, on the
SAP Reference Structure, click on the ! symbols to the left: Reports BP
Master List Reports then double click on the Excel spreadsheet (the
BPML created previously) to open it.
In the Master List worksheet, carefully check that all the correct Enterprise
Process Areas, Scenario Processes, Process Groups, Business Processes and
Business Process Procedures were selected for inclusion in the Baseline
Scope.
Procedure: To select an item for inclusion in the Baseline, click in the
appropriate rows in the Baseline Scope column on the BPML and type x.
To review, the following should have been included:
Sales
Sales Order Processing: Make/Assembly to Order
Sales Order
Shipping
Billing
Procurement
Procurement of External Materials and Services
Purchase Requisition
Purchasing
Transportation
Goods Receipt
Service Entry Sheet
Warehouse
Quality Inspection Following Goods Receipt
Invoice Verification

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3-6
3-6-1 The responsibilities assigned in the Baseline Scope were those for the
configurator, writer and tester.
3-6-2 The person responsible for configuration work activities of the baseline
scope is the Application Consultant assigned to the structure item in the
Q&Adb. The tester in the Baseline Scope for baseline scenarios is the
Owner assigned to the structure item in the Q&Adb. . The Business
Process Owners should be responsible for testing the processes they own to
ensure that all requirements have been met.
Note: The business process owner is involved in creating baseline scenarios
along with the application consultant. For the subsequent scenario testing
and confirmation for each cycle during Final Configuration the business
process owner should take on more responsibilities (i.e. defining the test
scenarios and reviewing and approving the test results).
3-7

Business Process Procedures (BPPs). BPPs are assigned to the transactions


within the Business Processes in the Business Process Master List (BPML). BPPs
can be accessed directly from the BPML by highlighting a specific Business
Process Procedure and using the Links functionality. BPPs can also be accessed
directly through the Implementation Assistant, as well as through SAPs SAPNet
(http://www.sapnet.sap.com/asapcontent).

3-8
Procedure: Reduce the view of the Business Processes so that only Level 4
processes show (use the outline capability to accomplish this). Find the row with
Create Delivery click the X in the column of the same row click on the
Links icon (first icon on the vertical tool bar to the extreme right) click the
OKbutton in the Related files dialog box to open the selected BPP the MS
Word BPP document is opened and can be viewed or edited.
Repeat the above process using the Links icon in a similar manner to display the CI
Template for the process group Delivery Processing. (unless the CI Template was
filled in, you will get an error message).
3-9
3-9-1 During Baseline configuration, testing of single transactions (Unit Test)
needs to be performed to confirm configuration. In addition, you need to
start to demonstrate consistent flow of the business process (Scenario Test).
This confirms that your baseline configuration is without error. However, to
confirm that all baseline business requirements are satisfied by your R/3
System as configured, you must refer back to the Blueprint.

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3-9-2 There is normally no need to develop detailed test documentation for Unit
Testing. For simple transactions, testing can be done straightforwardly
during configuration and the results (status T = Tested and any comments)
can be recorded in the corresponding BPML worksheet. However, some
transactions are very complex involving multiple screens, functions and
variations to run. These transactions (e.g. Sales order) can be documented
and tested within a BPP. This is achieved by maintaining the test section of
the BPP with test conditions and variations of the standard transaction.
To document scenario testing, it is recommended you use the Test Scenario
template, entering every single step (transaction) with input and output data.
These documents can also be used for confirmation of your integrated
scenarios at the end of the Baseline Configuration and for the confirmation
of each cycle during Final Scope Configuration.
3-9-3

Procedure: Open the Implementation Assistant Clicking on the ! icons,


expand the following: Implementation Road Map 3 Realization
Phase 3.4 Baseline Configuration and Confirmation Work Package
3.4.1 Develop Plans for Baseline Configuration Activity 3.4.1.3
Define Baseline Test Cases. You can now view the Testing Strategy
White Paper through the links tab by clicking on the document.

3-10
3-10-1 ASAP provides an accelerator called Cycle Concept and Group Definition
Checklist that provides in depth information around the configuration cycle
concept. You can determine what cycle to assign your configuration to by
the criteria taken from the configuration cycle concept check list document
listed below.
Cycle 1 - tune the configuration to the business process for master data
and high priority basic transactions. (this cycle is intended primarily for
baseline knowledge transfer between the consultants and the customer
configurators)
Examples include: creation of sales areas, G/L account codes, factory
calendars and customer match-codes; of high priority master data are
material master records, customer master records, vendor master
records, initial inventory stock; and of high priority basic transactions
are Create Sales Order, Create Purchase Order, Create Production Order
and Apply Customer Payment.

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Cycle 2 - complete the tuning of the configuration and business process


for master data and basic transactions. As you progress into Cycle 2,
you will be looking at less frequent basic transactions and common
conditions. Examples include: creation of pick-pack requirements,
create transport routes, define interest calculation rules and define
vendor dunning rules; master data are customer credit limits, material
determination records; and basic transactions include medium priority
transactions such as Create Quotation, Create collective MRP and
Create Vendor down payment request.
Cycle 3 - refine the configuration and master data by running high
priority business processes. Examples include: cost center analysis and

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physical inventories, create a sales order with delivery or billing block,


create a standard sales order, create delivery note for that order, and post
goods issue for that delivery.
Cycle 4 - complete the refinement of the configuration by running
business processes that include exception transactions, reports, user
profiles and all business processes within a given function or R/3
module to ensure readiness for integration testing.

3-10-2 Once you have identified what configuration goes in what cycle, you can
store this information in the BPML.
3-10-3 In the Master List worksheet, carefully mark all the Internal Procurement
and Sales Order Processing Standard business processes to be included in
the C2 Scope. Use the Copy to sub items icon to accomplish this. Make
sure you also put the Enterprise Process Area in scope as well. Save the
changes to the BPML. Note: this exercise does not simulate or represent
either the actual content or process for determining Cycle Scope. It is
constructed in this way solely for simplicity.
Procedure: Access the Business Process Master List (BPML), on the SAP
Reference Structure, by clicking on the ! symbols to the left of: Reports
Master Lists BPML. Double click on your BPML document to open
the MS Excel spreadsheet.
First mark Internal Procurement for inclusion in the C2 Scope: find the
row that includes Internal Procurement in Level 3 (column C) follow
that row to the right and type an X in the cell under C2 Create
(columnT) press Enter click again on the cell you just marked
with an X to highlight it click the icon Copy to Sub Items (third
icon down on the vertical tool bar to the extreme right side of the screen)
In the Fill range message box click the Yes button to confirm. In
the same manner, scroll down to Sales Order Processing (Standard)
and mark for inclusion in C2 Scope.
Note that, unlike previous releases of ASAP that may have caused some
confusion in this area, items no longer come pre-marked with an x in the
C1 to C4 (Cycles 1 to 4) columns on the Master List worksheet.

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3-10-4
a)
Procedure: To create a Cycle 2 (C2) worksheet in the BPML: click on
the word Create under the title C2 in columnT click the Yes
button in the Delete C2 message box. Any and all previous contents
of the C2 worksheet will be deleted and replaced with the C2 scope
specified from the Master List worksheet. The Cycle 2 scope
worksheet is now the active worksheet.
b) The only elements included on the C2 worksheet you have just created
are those that you have marked x on the Master List. Note that the
Cycle worksheets must include Business Process Procedures (BPPs)
representing transactions, the most detailed level in the process
hierarchy (Enterprise Process Area Scenario Process Business
Process Group BPP).
c) No other structural elements are included on the C2 worksheet as no
others were selected on the Master List.
Note: Now that the C2 scope worksheet has been created, the Business
Process Team Lead is responisble for assigning persons and planned dates
to accomplish individual deliverables including: configuration, Test
Scenario documents, BPP documents, and test execution. Once, this
information is added to the C2 scope worksheet it can be referred to as the
Cycle 2 Plan.
3-11
3-11-1 Test Scenario templates. ASAP also provides a List of Predefined Test
Scenarios to use as examples or as a starting point for testing.
Procedure: Realization Final Configuration and Confirmation
Develop Plans for Final Scope Configuration Define Final Scope Test
Cases. Links/Roles area for accelerators: Test Scenario Template, Test
Scenario Instructions, List of Predefined Test Scenarios, and Testing
Strategy White Paper.
3-11-2 Test Scenarios are used to ensure that every individual functional
requirement specified in the Blueprint is tested.
3-12
3-12-1 Unit Testing is the lowest level of testing where the program or transaction
is tested and evaluated for errors. Scenario Testing test chains of
transactions that flow together and which reflect important business
processes.
Both Unit Testing and Scenario Testing are performed as part of the
baseline and final configuration.

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Integration Testing is driven from the previous testing efforts (Unit and
Scenario). The test cases and scenarios that were used for Baseline and Final
Configuration are enhanced for an integrated test which represents which
start with touch points and end with end to end business process flows.
3-12-2 Determine Final Integration Scope, Create Final Integration Plan and Define
Final Integration Test Cases.
3-12-3 The integration testing scope should define what will be in the integration
test. You need to define the boundaries of the integration test. The test scope
should includes application components, organization involvement
(countries, plants), business areas (product lines), and the technical
environment.
When you review integration test scope, you need to consider the risk of
going live with a minimally tested system. There are many cases where
companies go live without enough testing. These companies experience
problems after implementation.
3-13
3-13-1 ASAP recommends that a well defined Final Integration test plan starts with
the testing of the cross functional integration points (touch points) and ends
with the end-to-end testing of critical business processes identified within
the Business Blueprint.
3-13-2 ASAP recommends that the Final Integration Test Plan should be broken up
into two iterations. The first iteration (Integration Test 1) concentrates on
testing all important business processes inside the R/3 system, starting with
touch point scenarios and ending with end-to-end-scenarios. Integration Test
2, as a second iteration, focuses on the most important cross-enterprise
scenarios with touch points to external components, including testing of
conversions, interfaces, reports, forms (SAPScript), EDI, ALE, and the
necessary authorizations.
3-13-3 Final Integration testing needs to be an evolutionary process that is driven
from your previous testing efforts in both Baseline and Final Configuration.
The test cases and scenarios that were used for Baseline and Final
Configuration need to be reviewed and enhanced for the integrated test.
These selected cases need to be combined to represent an end-to-end
business process flow.

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3-14
3-14-1 Responsibility for the integration test becomes that of the business process
users and power users rather than consultants. This will help to instill a
sense of ownership with the business process users and should make it
easier to get acceptance at the end of the phase.
3-14-2 There should also be a change in the make up of the testing teams between
the configuration cycles and integration testing. As the test becomes more
integrated, the test team should include team members from every enterprise
area being tested. This will ensure that all processes are properly tested.
Extended teams members should be involved to ensure you meet the
companys business requirements.

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Continuous Improvement: Unit Objectives

On completion of this unit, you will be able to:


z Distinguish the ASAP concepts of Implementation and
Continuous Improvement
z Outline the ASAP Continuous Improvement structure
and content
z Explain the role of R/3 Services in the software cycle

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ASAP Supports Continuous Improvement

ASAP
ASAP Continuous
Continuous Improvement
Improvement
New Business
Requirements

Market Technology
Changes

New R/3
Functionality
Implementation Project End

ASAP
ASAP Implementation
Implementation
4
1
3
2
Project
Business
Preparation
Blueprint

Go Live &
Final
Support
RealizPreparation
ation

SAP AG 1999

Like all projects, an R/3 Implementation Project is unique to its own situation. Its singular purpose
is to implement effectively and efficiently the R/3 system in the customers business. However, the
customer's business is continuous, and improvement is an integral part of it.
ASAP covers activities that are standard in the Post-Go Live production environment, after the
official close of the project at the end of Phase 5. Continuous improvement refers to business
changes, technology changes and changes in the end user community, all of which both impact, and
are impacted by, this production environment.

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Content Continuous Improvement

Post GoGo-Live Activities

System Tuning

Systems Operation

Workflow Project

Define Long Term Plans


Refine further Process Reqs Plans
Execute Service & Support Strategy
Optimize System Use
Technical Requirements
Business Transactions
Perform On-Going System Operation
Computer Center Daily Operation
database Administration Daily Operation
Project Preparation; Design; Realization
Go Live & Support
Archive Productive System Data
Refine Technical Archiving Plan
Conduct Archiving

Archiving

Follow Up Training

End User Training - Analyze and Define,


Develop & Deliver

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Continuous Improvement is targeted in all its aspects by the Work Packages of the ASAP
Continuous Improvement Roadmap Appendix on the Implementation Assistant. The purpose of
ASAP Continuous Improvement is to provide ongoing support and assistance after going live.

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R/3 Services in the Software Life Cycle

Upgrade of the Live


System Environment

System Tuning

Online correction service


Release upgrades
Remote Upgrade Service

Support Services

Education Services

SAPNet - R/3 Frontend


SAPNet - Web Frontend
SAP EarlyWatch Service

SAPNet - R/3
Frontend
or
SAPNet - Web Frontend

Establish Long-term
Planning

Consulting
Services

Database migration
Conversion services
OS/DB migration
Euro service

Education Services

Support Services
Follow-up Training

Archiving

Advanced Training Solution


Cross-application training
Training for beginners

SAP Remote Archiving Service

Production Operation
SAP AG 1999

SAP provides R/3 Services for specific tasks of the ASAP Roadmap. R/3 Services can speed up
these tasks and help to reach a higher level of quality in the implementation project as well as in
productive operation post-Go Live. An overview of these Services and the phases in which they
should be used is provided in the ASAP "Knowledge Corner" under Service Corner". This
overview document lists all the SAP R/3 Services in relation to specific tasks of the ASAP Roadmap
e.g. end user training, long term service- and support strategy, SAP EarlyWatch services.
R/3 Services can be tailored to individual needs and are especially relevant for Continuous
Change, help for changes in procedures or processes, and with technological changes.
Note that SAP has renamed its Online Service Systems (OSS) to: SAPNet R/3 Frontend (formerly:
Online Service System (OSS); and SAPNet Web Frontend (formerly: SAPNet). This renaming
reflects the ongoing integration of all SAPNet R/3 Frontend functions into SAPNet Web
Frontend.

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Continuous Improvement - Summary

z Continuous Improvement refers to business changes,


technology changes and changes in the end user
community within the post go live production
environment
z Continuous Improvement is targeted in all its aspects by
the Work Packages of the ASAP Continuous
Improvement Appendix on the Implementation Assistant.
The purpose of ASAP Continuous Improvement is to
provide ongoing support and assistance after going live
z SAPs R/3 Services help speed up and improve quality
for specific tasks of the ASAP Roadmap, and are
especially relevant for Continuous Improvement

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ASAP Related

z Upgrade Roadmap
z Global ASAP
z R/3, Industry Business Units (IBUs), & New Dimension
z SAP Best Practises
z ASAP Roadmap
z Solution Maps
z ValueSAP Continuous Business Improvement (CBI)

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ASAP Related: Unit Objectives

On completion of this unit, you will be able to:


z Outline the role and content of the ASAP Roadmap for
Upgrade
z Explain the purpose & function of Global ASAP
z Explain the SAP solution concepts of the IBU & New
Dimensions
z Outline the purpose & operation of SAP Best Practises
and the roadmap
z Explain what solution maps are, and the link to ASAP
z Define ValueSAP Continuous Business Improvement
(CBI) and its relationship to ASAP

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ASAP Related: Overview (1)

ASAP related

Upgrade Roadmap
Global ASAP

R/3, IBUs & New Dimensions


Accelerated Solutions

Solution Maps
ValueSAP CBI

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Defining the Points on the ASAP Upgrade Roadmap


Initial Upgrade Project
Planning
Upgrade Project
Procedures
Technical Requirements
Planning
Upgrade Preparation

Upgrade and Test


Development System (DEV)
Upgrade and Test
Quality Assurance System (QAS)
Training Upgrade Realization

Continuous

Upgrade Project
Preparation
Business
Blueprint

Project Support

Realization of
DEV and QAS

Improvement
Realization of
Production Go Live &
Support

Training Upgrade
Final Preparation
Analysis of the Productive R/3 System
Upgrade Production
Gather Information about the Functionality System
of the new R/3 Release
Analyze and Classify the use of new
Standard Functionality
Define Aims of the Upgrade Project
Training Upgrade Business Blueprint

SAP AG 1999

Phase 1: Upgrade Project Preparation - The purpose of this phase is to provide initial planning and
preparation for your R/3 upgrade project. Although each upgrade project has unique objectives,
scope and priorities, the steps in Phase 1 help identify and plan the primary topics that must be
considered.
Phase 2: Business Blueprint - The purpose of this phase is to establish a common understanding in
your company about how the new R/3 release will handle your current business processes after the
R/3 upgrade.
Phase 3: Realization of DEV and QAS - The purpose of this phase is to perform the upgrade of all
non-production R/3 Systems, which normally include development (DEV) and quality assurance
(QAS) systems, and to ensure the quality of this upgrade process by comprehensive testing. You
need to upgrade your DEV and QAS systems before performing the upgrade for your production
system (PRD). Furthermore, you will develop your end user documentation and training in this
phase.
Phase 4: Realization of Production - The purpose of this phase is to complete the final preparation
for the upgrade of the production R/3 System, and end user training, if necessary. On the successful
completion of this phase, you are ready to run your business in your upgraded production R/3
System.
Phase 5: Go Live and Support - The purpose of this phase is the transition from your previous R/3
System to a newly upgraded and improved R/3 System. Be aware that you must set up an ongoing
support organization to service your R/3 users, both during the first few days of your upgraded
production operations, and on an ongoing basis.

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R/3 Upgrade of DEV

Im so glad we
decided not to
make those
modifications!

Home Sweet Home !


R/3
Worry free with

R/3!

SAP
Rel. 4.7A

SAP
Maintenance
Manual

SAP
Release 4.6B
Corrections

SAP AG 1999

The purpose of the R/3 Upgrade DEV task is to execute the R3up program which upgrades the R/3
development system. In the course of the upgrade, you are asked to run transaction SPDD. This
transaction allows you either to return modified data dictionary objects to the SAP standard, or to
incorporate the changed object function into the new release.

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Page 246 of 296

ASAP Related: Overview (2)

Upgrade Roadmap
ASAP related

Global ASAP

R/3, IBUs & New Dimension


Accelerated Solutions

Solution Maps
ValueSAP CBI

SAP AG 1999

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Page 247 of 296

Multiple implementations

ASAP Roadmap
Project
Preparation
Business Realization
Blueprint

Continuous
Final Preparation
Improvement
Go Live &
Support

ASAP Roadmap
Project
Preparation
Business
Realization
Blueprint

Continuous
Final Preparation
Improvement
Go Live &
Support

ASAP Roadmap
Project
Preparation
Business Realization
Blueprint

Global ASAP

Continuous
Final Preparation
Improvement
Go Live &
Support

the SAP implementation solution targeted at multi


site and/or multi national implementations
built upon & coordinated with ASAP

SAP AG 1999

Some of the challenges a company wanting to implement R/3 at more than one site might face are
outlined below. Global ASAP is the SAP solution designed to facilitate meeting these challenges. It
both builds upon and coordinates with the ASAP implementation methodology.
Some challenges for the multi site and/or multi national SAP Iimplementation:
y Global business processes and data issues - Business standardization, Legal requirements
y Geography and cultural issues - Geographical spread and time-zone differences, Cultural
differences between international sites, Communication challenges and local acceptance / buy-in,
Diversity within regional IT systems in use
y International team structure and program organization - Geographical spread and time-zone
differences, Internationally balanced teams, Distributed support over regions / continents, Change
Management, Coordination of rollouts in multiple regions / countries
y Diversity within regional IT systems in use - More complex configuration management; variations
in regional IT infrastructures

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The Principle

Global
template

Local
requirements

Documentation

IMG structures
and settings
Global
customer
developments

Country
versions

Master data
documents

Organizational structure

Local
developments

Local
processes

Global and integrated processes

SAP AG 1999

Each local implementation reuses a global template, combining in the local requirements. In this way
a global template is developed once and then reused.

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1 Global Program Setup

Define corporate level global strategy


Define, prepare & set up a Global Template Project

2 Global Business Blueprint


3 Global Realization

Prepare, configure, confirm & test a global template

Global template roll out

Global Maintenance & Support


ASAP Roadmap
ASAP Roadmap
Continuous

Project
Final Preparation Change
Preparation
Continuous
Go Live &
BusinessRealization
Project
Support
Improvement
Blueprint
Final
Preparation
Preparation
Go Live &
Business Realization
ASAP RoadmapSupport
Blueprint

Global ASAP Methodology

Global ASAP Methodology

Continuous
Project
Preparation
Business Realization
Blueprint

SAP AG 1999

Improvement
Final Preparation
Go Live &
Support

Global ASAP is the implementation methodology for multi site and/or multinational
implementations. It represents a new implementation layer above the Standard AcceleratedSAP, and
uses a centralized approach, with the global template rollout as its main focus
Global ASAP comprises a Roadmap structured according to the ASAP principle, including step by
step instructions (how tos), accelerators & tools. The focus is to address global/multi site as opposed
to local level activity.
Global, corporate level strategy is defined and used to prepare & set up a Global Template Project.
This project prepares, configures, confirms and tests a global template which it rolls out for use in
each local implementation. The Global Template Project supports the local implementations. There
is also continuity between the Global ASAP methodology and the ASAP methodology used for each
local implementation.

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Page 250 of 296

Global ASAP - Overview of Phases

Global
Program
Setup

Global
Business
Blueprint

Global
Realization

Global
Maintenance
and Support

Prepare
Template

Set up Global
Template
Project

Define Global
Business
Process
Models

Activities

Define Global
Strategy

Define Global
Systems
Environment

Configure and
confirm
Template

Support local
sites /
subsidaries

Define Global
System
Management

Carry out PostRollout


Activities

Carry out final


Integration
Test
Execute
Rollout

Ensure
continuous
improvements

Program Management
Org Change Management (Training, Communication, Team-Building, Motivation, etc.)
Quality Assurance
SAP AG 1999

Above provides a summary of the major activities of Global ASAP. Project Management,
Organizational Change Management and QA are ongoing activities at both the global and local
levels.

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Page 251 of 296

ASAP Related: Overview (3)

Upgrade Roadmap
Global ASAP
ASAP related

R/3, IBUs & New Dimensions


Accelerated Solutions

Solution Maps
ValueSAP CBI

SAP AG 1999

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Page 252 of 296

From One Product to a Business Solution Family


Organizational units within SAP product
development

IBUs (Industry Business Units)

Each responsible for an Industry


Solution

e.g. SAP Public Sector


SAP
Human
Resources

From one product

SAP
Logistics

R/3

SAP
Basis

SAP
Financials

Technologies for integrating


complementary software modules

to a business
solution family

SAP AG 1999

Encompasses:
Core R/3 modules & industry
specific components tailored to
needs of specific industry

ASAP (see SAP Best Practises )

Targeted at small & medium sized businesses (SMBs) mainly

Industry Business Units (IBUs) are organizational units within product development that each have
responsibility for one or more of the Industry Business Solutions. The solutions (Industry Business
Solutions) are combinations of products or product components that meet the needs of specific
industries.
A solution is an offering that encompasses core R/3 modules, industry-specific components,
technologies for integrating complementary software modules, ASAP, KnowledgeWare and a
comprehensive support concept.
The extent of core product within a particular industry solution will vary considerably. In the case of
banking, for instance, a great deal was developed specifically for the industry. Little from the core
modules can be applied directly to banks even Controlling and General Ledger can only be used to
a limited extent. For the chemical industry, the situation is completely different. Modules such as
Production Planning, Sales and Distribution, and Asset Management can be transplanted into the
solution with almost no modifications.

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Industry Solutions by IBU

SAPs
SAPs Industry
Industry Solutions
Solutions

Provided
Provided by
by
IBU
IBU

SAP Aerospace & Defense

A&D / E&C

SAPs
SAPs Industry
Industry Solutions
Solutions
SAP Oil & Gas

SAP Engineering & Constr.

Raw Materials, Mining&Agric.

Building Construction

SAP Chemicals
SAP Pharmaceuticals

Provided
Provided by
by
IBU
IBU
Oil & Gas

Chemicals /
Pharma

Automotive

SAP Automotive

SAP Healthcare
Banking

SAP Banking

High Tech &


Electronics

SAP High Tech & Electronics

Public Sector

SAP Public Sector


SAP Consumer Products

Retail / CP

SAP Retail

Insurance

SAP Insurance

SAP Telecommunications
SAP Media

Media

Mill Products
Buildg. Materials, Clay &Glass
Forest Products & Paper
Furniture
Primary Metal & Steel

Utilities / Telecom

SAP Utilities

Metal,
Paper &
Wood Products

SAP Service Provider


Storage, Distrib. & Shipping
Transport. Services & Touris.
Real Estate

Service &
Transportation

SAP AG 1999

Links to SAPNet for additional information on the IBU Industry Business Solutions are provided
under Industry Corner\ Pre-configured Systems in the Knowledge Corner on the Implementation
Assistant.

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Solution Family Embraces the Real Time Enterprise

IS-Oil
IS-Oil
IS-U
IS-U

Industry
Solution
For
example:
Utilities

Logistics

Human
Resources

Industry-Specific
Components
Complementary
...
Software
...
Components
AccounAccounting

Core R/3
Components
Industry Specific
Services

BW
Bus to
to CRM
APO Bus
Bus
Bus
Procure
Procure

Business Information
Warehouse is decision
support at all levels in R/3
& across all functional
groups

New Dimension
Components

Advanced Planner & Optimizer


is the Supply Chain Planning
solution
Business-to-Business Procurement
enables open, full-cycle, interenterprise procurement
SAP AG 1999

Implementations
supported by ASAP see Accelerated
Solutions

Customer Relationship
Management = business
scenarios to synchronously
manage customer relations &
contacts

SAP New Dimension Applications:


y In combination with R/3 deliver the building blocks for the real time enterprise all the way from
sales & marketing through product development, procurement and production to product delivery
& customer service closing the loop in strategic business & financial management.
y Business Scenarios are tailored to the individual needs of the users in the various industries.
Links to SAPNet for additional information on the new dimension components are provided under
SAP Products in the Knowledge Corner on the Implementation Assistant.

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Page 255 of 296

ASAP Related: Overview (4)

Upgrade Roadmap
Global ASAP

R/3, IBUs & New Dimensions


ASAP related

SAP Best Practises

Solution Maps
ValueSAP CBI

SAP AG 1999

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Page 256 of 296

Purpose & Components

SAP Best
Best Practises
Practises - designed
designed
to meet
meet the
the out of the box
tailored requirement of
of small
small to
to
medium
sized
businesses
medium sized businesses
(SMBs)

Key ASAP component: tailored Business Processes - an industry business


blueprint and a preconfigured industry system
Other components: Services (e.g. outsourcing , fixed bid); & Technology
(e.g. SAP Ready to Run)

SAP AG 1999

SAP Best Practises offer the small-medium business (SMB) an out of the box solution tailored to
that customers unique requirements. They are scalable for addressing incremental processes and
users.
ASAP and the Industry Business Units (IBUs) are working to develop industry-specific accelerators
and preconfigured systems. The ASAP Roadmap and most parts of its project management and
technical area are universal i.e. are not specific to a particular industry. Specific industry
requirements mainly affect the business processes and questionnaires for the requirements gathering
during the Business Blueprint phase of AcceleratedSAP.
SAP Best Practises key component:
y a preconfigured industry system and business blueprint to reduce overall complexity of the R/3
system to industry specific requirements.
Services include: implementation support (consulting); education (training); post-implementation
support; outsourcing; Solution Centers (Americas)
The Technology component of SAP Best Practises comprises SAP Ready to Run: Servers &
desktops; Network & printers; Installed R/3 system; Preconfigured R/3 Basis system.
See also SAP Best Practises under in the Knowledge Corner of the Implementation Assistant e.g.
view the ppt entitled Accelerated Enterprise Overview.

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Industry Specific Blueprint & Preconfigured System


Business Processes (SAP

Best Practises key component)

1 Industry Specific Knowledge

Industry Scope

Questionnaires/Canned Answers

Business Process Documentation

Workshop to train
consultants/project team

RRef In
Ind
ee
ferreencduusstrtry S
nceeM y Sppec
Moodde ecifiifc
el l/ /Bl ic
Buluep
eprrin
intt
Industry Model

2 Preconfigured Industry Client

Customizing Settings (Transports/Profiles)

Master Data via CATTs

Documented IMG

Test catalog for supported business cases

Customizing
Model based

PPre
reccon
onfi
In
iguure
Inddus fg
SSys ustrtryy redd
yste
temm

SAP AG 1999

First priority is to provide the specific business process knowledge. This is ideally provided within
the ASAP tools, allowing consultants to easily combine the target group specific content with SAP's
proven implementation method. What is done within ASAP:
y Preselection from Q&Adb reference structure to highlight those processes that are specific for that
industry. Additional, industry specific processes (that work in R/3) can be added according to
general modeling guidelines. This enables customers/consultants to focus on the key areas
relevant, without removing the access to all processes that are part of R/3 standard.
y Canned answers are always used for best business practice that should be followed. This prevents
lengthy discussions on the many options SAP gives, focusing on the most likely & proven
solutions.
y Additional business questions can be added, if they need to be asked to understand a specific
process.
y Detailed business process procedures (BPPs) to show the usage of specific processes; overview
documentation - give overview on scenarios/value chains; detailed documents on how to config.
R/3.
Following the specific business process knowledge (above), there is the R/3 pre-configuration to
show the processes in the real system to get early feedback from users. In R/3 there is: Configuration
required for the specific processes; Master data to run the process (CATT's are used to provide the
system master data); documented IMG project to help to document changed configuration settings;
further CATT's for most supported processes.

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Page 258 of 296

The Roadmap (ASAP methodology)

R/3

APO
Business-to-Business Procurement

CRM

BW
Continuous
Improvement

Project
Preparation
Business
Blueprint

Realization

Final Preparation
Go Live &
Support

A new Implementation Assistant debuts in 4.6a:


z

Provides the flexible means to present Roadmap content based on an evergrowing variety of implementation projects

works to create a project-specific Roadmap based on structured questions


answered in the project set-up wizard

Creates a foundation for future integration of the above existing ASAP


roadmaps into one "configurable one.

SAP AG 1999

The demand is for a flexible means to present Roadmap content based on an ever-growing variety of
implementation projects. The answer is the roadmap.
The new Implementation Assistant, which makes its debut with the 4.6a release, provides a
foundation for the future integration of all existing ASAP Roadmaps into one "configurable" one. It
is based on the R/3, BW (Business Information Warehouse), APO (Advanced Planner & Optimizer),
CRM (Customer Relationship Management encompassing Mobile Sales/Mobile Services), and Bus
to Bus Procure (Business to Business Procurement) products to provide a single Implementation
Solution within ASAP for all of SAPs product offerings.
A project might be a very small implementation on a tight time line with no interest in Change
Management or it could be a Global project looking to implement CRM, BW and R/3 at the same
time. To support the needs of these and other demanding implementations, users may create a
project-specific Roadmap based on structured questions answered in the project set-up wizard.
In the future, the SMB implementations (SAP Best Practises) will have their own specific roadmap
and Q&Adb to help minimize the tailoring of ASAP for those organizations.
Note that the Upgrade Roadmap is not part of the ASAP Roadmap. It is provided on a separate CD.

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Accelerators in the Roadmap: Business Blueprint

z Process model/process structure

Based on the Reference Model the typical business scenarios


and processes of the specific Industry are included

z Industry R/3 client

As a prototype for project team training

As a basis for process identifcation or even as


a basis for configuration

SAP AG 1999

To understand which of the accelerators are available for which accelerated solution, see the Product
Availability Matrix - SAP Best Practises. SAPNet Alias http://www.sapnet.sap.com/asap-pcs

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Accelerators in the Roadmap: Realization

z CATT procedures can be used for initial data loading from


spreadsheets
z Real live Customizing delivered via transports or Business
Configuration Sets (BCS)
z Customizing can be based on BCS
SAP AG 1999

To understand which of the accelerators are available for which accelerated solution, see the Product
Availability Matrix - SAP Best Practises. SAPNet Alias http://www.sapnet.sap.com/asap-pcs.

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Page 261 of 296

ASAP Related: Overview (5)

Upgrade Roadmap
Global ASAP

R/3, IBUs & New Dimensions


Accelerated Solutions

ASAP related

Solution Maps
ValueSAP CBI

SAP AG 1999

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Page 262 of 296

SAP Solution Maps

z SAP Solution Maps:

SAP Industry Solution Maps


Business processes

SAP Cross-industry solution maps


Business technology
Education requirements
Service requirements

z A combination of solution maps can be used to create a


Customer Solution Map

SAP AG 1999

An SAP Solution Map is a tool to help visualize, plan, and implement a coherent, integrated, and
comprehensive information technology solution within a company.
A customer solution map should be based on one of the standard industry solution maps. However, it
is possible to combine segments from multiple industry solution maps to form the customer specific
one.

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SAP Industry Solution Map

z Logical grouping of business processes for a particular


industry
z Provides the logical means for analysis of each business
process, prioritization of business processes, etc.
z Key benefits of its use include:

logical grouping of business process and full enterprise


coverage

common means of communicating between customer


business people and SAP consultants

visual representation of SAP product coverage

SAP AG 1999

Industry solution maps were developed by industry experts. They are not R/3 specific.
Use the most recent industry solution map version for the most up-to-date information.

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Industry Solution Map - Level 1 of 2

Frame
Enterprise
Management

Generic Business
Processes

Strategic Enterprise
Management

Decision Support
& Data Warehouse

Managerial
Accounting

Financial
Accounting

List of Functions
Customer
Relationship
Management

Market
Research

Product/Brand
Management

Sales
Support

Customer
Information

Customer
Service

Research &
Development

Industry
Specific
Core
Functions

Procurement

Manufacturing

Distribution

Generic Business
Functions

Value Chain

Process Chain
Time

Functions
organized as
processes where
possible
e.g Sales, R&D
Distribution
Production
If process not possible
list functions

Value

Business
Support

List of Functions

SAP AG 1999

How to read a Solution Map


y The solution map is framed by the standard generic components, Enterprise Management, CRM
and Business Support, common to all industry solution maps.
y This frame contains many standard elements common to all industries. Each element comprises a
list of functions in no particular order.
y The rest of the map is made up of the industry specific core functions. These should be organized
as processes. Processes are organized along the value chain (going from top to bottom) and by
processes (by time) going left to right.
y A list of functions is given where this value/process chain organization is not possible.

The Value Chain is an aggregated representation of business scenarios across enterprise process area
boundaries.

The Process Chain is the graphical representation of a business process in the R/3 Reference Model.
The interdependence of R/3 Solution functions in time and logic is described in process chains with
reference to events (an event in the R/3 Solution is a status that has business relevance). Process
chains help to make the R/3 Solution transparent.

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Page 265 of 296

Industry Solution Map - Level 2 of 2


Functions of the Customer Relationship Management Process
Sales
Channels

Service
Agreements

Sales
Management

Mobile Sales

Territory

Service Contracts

Internet Sales

Management

Service Level
Agreements

Telesales
Sales Forecast

EDI

Customer
Service

Service
Fulfillment

Call Center
P
P

Service Event Planning

Internet Customer
Service

Warranty Management

Customer Inquiry

Sales Planning/
Budgeting

Product & Service


Information

Sales Activity
Management

Problem / Resolution
Management

Sales Analysis

Quality Notifications

(Key) Account
Management

Product / Brand
Marketing

Internet Self Service

Portfolio Planning

Call Management

Business Planning &


Simulation

Field / Mobile Service


Labor Resource
Management

Marketing Planning /
Budgeting

Spare Part Management

Product Life Cycle


Management

Returns & Depot


Repairs (RMA)

Product Knowledge
Management

Monitoring &
Escalation

Performance Analysis

Customer Profiling

SAP Product Available


SAP Product Available with Future Releases
Partner Product Available
Future Focus

SAP AG 1999

Each level 2 map is a breakdown of one of the processes on the level 1 map. This second level is at
that of the more day to day functions and processes a company needs to have integrated in an ERP
solution.
Industry Solution Maps (levels 1 and 2) are blueprints anyone could have put together - IBM, Baan,
Peoplesoft. However, once again, SAP can be said to have taken the lead, and has decided to publish
the maps on the internet and in poster form. They can be used when first talking to customers to
identify the areas of their interest/need.
While the Industry Solution Maps are business blueprints listing processes and functions, please note
they are not valuations of whether SAP can offer functionality.

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Solution Maps and Accelerated Solutions

ASAP
z Solution Maps
represent best in class
business practices create your own based
on SAPs
z Accelerated Solutions
offer preconfigured
processes reflected in
many of the industry
solution maps

Accelerated Solutions
Tailored Business
Processes

Industry
IndustrySpecific
Specific
Reference
ReferenceModel
Model/ /
Blueprint
Blueprint
Preco
Preconfigur
nfigured
ed
Indus
Industry
try
Syste
System
m

SAP AG 1999

SAP's solution maps:


y reflect a long term and strategic approach to deploying SAP products and services
y a comprehensive tool that helps to articulate your requirements and the strategy for business
solutions as well as helping define business technology and service requirements
y will be used in association with key performance indicators, total cost of ownership calculations,
Return On Investment (ROI) studies and benchmarks applied against industry leaders and industry
averages
y an instrument to justify improvement projects and business performance tuning
y are carried forward into the implementation phase (see ValueSAP CBI) as this slide endeavors to
illustrate i.e. effective mappings to the Reference Structure in ASAP and, following this, the R/3
pre-configuration to show the processes in the real system.

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Page 267 of 296

ASAP Related: Overview (6)

Upgrade Roadmap
Global ASAP

R/3, IBUs & New Dimensions


Accelerated Solutions

Solution Maps
ASAP related

ValueSAP CBI

SAP AG 1999

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Page 268 of 296

Value Chain Life Cycle

Value Chain Life Cycle


Evaluation

Implementation

Define
the Solution

Deliver
the Solution

Solution Map

AcceleratedSAP

Continuous Business
Improvement (CBI)
Improve
the Solution

ValueSAP CBI

ValueSAP CBI- designed to optimize the economic value of customers investments


in SAP solutions
SAP AG 1999

ValueSAP CBI addresses a value concept. This concept holds that the business benefits achieved

from the enterprise business solutions continually need to be improved to stay ahead of the
competition. Improvement can be obtained by further optimizing business processes and systems
while increasing productivity of the organizations people.
ValueSAP is a methodology designed to optimize the economic value of customers

investments in SAP solutions. Recommendations for business improvement opportunities through


a combination of products, training and services are made based on a comprehensive customer

assessment.
ASAP Continuous Improvement can be viewed as one aspect within the overall ValueSAP CBI
concept.

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ValueSAP CBI Roadmap

CBI assistant comprises four phases with a set up


similar to that for ASAP (phase, work package, task)
CBI Assistant
Verify
Prepare

Analyze
Realize

Stage set from final


phase of
ASAP/Global ASAP
Prepare for on-site
assessment (scope,
priority, ownership and
logistics)
Conduct on-site interviews,
compile findings, create
recommendations and present
results
SAP AG 1999

Compile value case and


execute recommendations

Make sure program


execution leads to
customer value

Like the ASAP Roadmap and Implementation Assistant upon which it is modeled, ValueSAP CBI
comprises a roadmap navigated by the CBI assistant. As with ASAP, each CBI phase is broken down
into the various work packages and tasks that support the methodology. Detailed descriptions are
provided at all levels.
Additionally, accelerators are provided for many of the tasks to assist their execution.
The ValueSAP CBI methodology comprises a 3 level hierarchy. From the top level down, this is:
y Phase - major milestone within the methodology
y Work Package - logical grouping of tasks that each phase is broken down into
y Task - individual activities within a Work Package.
For your information, the ASAP methodology comprises a four level hierarchy. The additional level
activity is between that of Work Package and Task.

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Core Elements of the Business System

ORGANIZATION
(Structure, Culture)

BUSINESS STRATEGY

BUSINESS PROCESS
(Management Practices,
Procedures)

INFORMATION
TECHNOLOGY
(Functionality,
Configuration)

PEOPLE
(Skills, Experience)

SAP AG 1999

The focus of the ValueSAP CBI assessment will be based on the core elements of the business
system as detailed below.
y Business strategy: Defined by the business leaders of the corporation in conjunction with a market
need or opportunity.
y Organization: Must support not hinder the productive R/3 software.
y Business Processes: Must be engineered to support the new capabilities the R/3 solution provides.
If they do not, it will cause frustration and inefficiencies.
y People: Employees, customers and contractors must learn how to use the R/3 solution effectively.
y Information Technology: The system must be configured and networked properly to ensure that
the right information can get to the right people.

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ASAP Related: Unit Summary

You are now able to:


z Outline the role and content of the ASAP Roadmap for
Upgrade
z Explain the purpose & function of Global ASAP
z Explain the SAP solution concepts of the IBU & New
Dimensions
z Outline the purpose & operation of SAP Best Practises and
the roadmap
z Explain what solution maps are, and the link with ASAP
z Define ValueSAP Continuous Business Improvement (CBI)
and its relationship to ASAP

SAP AG 1999

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Appendices: Example of Project Duration

PHASE

Pct

Project Preparation

12%

Business Blueprint

15%

Realization

46%

Baseline

12%

Final Configuration

13%

Integration Test

21%
19%

Final Preparation

Go Live & Support

8%

Total

100%

SAP AG 1999

This is an example - the specific project will dictate the actual time for each phase.
Use the percentages to extrapolate to a longer or shorter project.

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Business Blueprint / Workshop Process Guide


Initialize Q&Adb

Define Project Manager user profile (ID) and other Q&Adb users.

Set scope

Set dominant/subordinate relationships at Process Group or Process level.

Set owners

How many workshops do we need?

One per Scenario level.

Who should participate in Blueprint Workshops?

By review of processes within the scenario determine required resources.

Include process owners, team members, and subject-matter experts.

All participants attend all days of workshop.

How long should a workshop be?

If mostly dominant processes

3-4 days.

If some dominant processes

1-2 days

If mostly subordinate processes

1-2 / day

If all subordinate processes

3-4 / day

What are roles of participants?

1 Facilitator = Consultant

1 Questionnaire Scribe

1 CI Template Scribe

1 Timekeeper (issues scribe)

Schedule Workshops (MS Project Plan)

Consider logistics: rooms, people availability.

Leave a day between workshops for Prep and Review.

Leave time before workshops begin to do planning and preparation.

Leave a week at the end of the phase to write an executive summary, distribute copies to steering
committee, schedule and prepare blueprint presentations.

What do I do for preparation?

Edit questionnaires for completeness, accuracy, and clarity.

Add, change, or delete questions in questionnaires as appropriate.

Print and distribute questionnaires to appropriate participants.

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Print and distribute copy of CI usage guide.

What kinds of finalization activities need to be performed?

Enter answers/notes into Q&Adb Questionnaires and CI templates.

Generate, print and distribute blueprint section for participant and process owner review and approval.

Give 8-hour deadline for notice of change or correction.

Ensure that all participants agree with change or correction.

If no agreement, open an issue and schedule a resolution meeting.

Ensure issues identified in workshop are now closed.

Obtain Sign-off (all participants and Process Owner)

Prep 1

WORKSHOP 1

Prep
Finali

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WORKSHOP 2

Finali

CI Template Usage Guide


1. Requirements / Expectations

A complete high-level bulleted list of Requirements and Expectations for this structure level
(Business Scenario, Process Group, or Process). At-a-glance indication of what is critical for this
area. This should be specific to the customer and reflect their input.

2.1 General Explanations

As much detail as possible on how this particular structure item will be used at customer business.
Master files and key Business Processes should have considerable detail in this section.

2.2 Explanations of Functions and


Events

A verbal walk through the EPC diagram corresponding to this structure level. What is going on at
each event or process, and how does it affect the downstream processes.

2.3 Special Organizational


Considerations

Address issues tied to the organization structure agreed to in the workshop. Are additional steps
required in a process because of a higher level decision made to facilitate sales statistics? Any
growth issues affecting the business that should be covered here?

2.4 Business Model

The model referenced here should be marked the way the customer will use the process.

3. Changes to Existing Organization

How will this structure level affect the AcceleratedSAP customers organization? Will the credit
collection function be moved to customer service? Will the plant be able to process more orders
per day? Any head counts being affected?

4.1 Description of Improvements

Review the improvements in the R/3 environment to the customer Process or Scenario. Be sure to
address the business drivers in this section. Using examples of improvements on a given structure
level so that the benefit to the business becomes evident.

4.2 Description of Functional Deficits

Detail any real or perceived gaps in functionality that have become evident in the Business Process
requirements workshop. None are apparent at this time is appropriate when there appears to be a
good fit for the customer.

4.3 Approaches to Covering


Functional Deficits

Address issues raised in 4.2: workarounds, user exits. ABAP, etc. This should be the best high
level solution. If a fix is not evident, the effect to the company and project must be clear so the
team can decide how to proceed. Use N/A for no issues.

5. Notes on Further Improvements

Cover potential or future improvements in this section. Issues that will be covered in a future R/3
release or project phase. If an issue has been raised, but is out of scope for the project, this is the
place to note the topic.

6.1 System Configuration


Considerations

Any issues of importance to the customer as they pertain to the configuration of the system. No
need for exhaustive detail, but be sure to address any issues that were raised during the workshop.

6.2 File Conversion Considerations

What files need to be brought to R/3? Are there timing issues with the data? If iterations of
conversions are anticipated, who will verify the end result? You dont have to answer all the issues
at this point, but any known issues should be captured here.

6.3 Interface Considerations

List known interfaces and detail issues surrounding them at a high level. Be sure to flag any
software, consulting resource or hardware that needs to be arranged, purchased, installed,
configured, etc. to avoid bottlenecks as the project moves forward.

6.4 Reporting Considerations

Any mission-critical reports or output documents should be addressed here. Samples of both
content and format should be gathered. If a custom report requirement has been identified during
the workshop, it should be noted here.

6.5 Authorization Considerations

How will the customer set security in this area? Do not bog down the project with the
authorization configuration but sensitize the team to the functionality and get the process owners
thinking about how to control access to R/3 and its data.

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ASAP Business Blueprint

All
ASAP_Aug99
Created by:

rss

Date of creation:

12/31/1999

Changed by:

rss

Date of the last changes:


Version:

4.6

Report select options:

[- All
Include answered questions
Include CIT
Text of related dominant item ]

Location of the file: C:\Asap\Projects\ASAP_Aug99\Qadb\Reports\BB 01

12311999.doc

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Table of Contents
1.1.1

Purchasing Group

1.1.2

Purchasing Organization

Sales and Distribution

1.2.1

Sales area data

1.2.2

Sales organization

1.2.3

Distribution channel

1.2.4

Sales office

1.2.5

Sales Group

1.3

Set countries

1.4

Currencies

1.5

General master records

1.5.1

Material Master

1.5.2

Material BOM

1.5.3

Customer Master Record

1.5.4

Vendor Master Record

Business processes

Procurement

Procurement of Materials and External Services

1.2

2
2.1
2.1.1

2.1.1.1 Purchase Requisition

2.1.1.2 Purchasing

2.1.1.3 Transportation

2.1.1.4 Goods Receipt

2.1.1.5 Service Entry Sheet

2.1.1.6 Warehouse

2.1.1.7 Quality Inspection Following Goods Receipt

10

2.1.1.8 Invoice Verification

10

2.1.2

Internal Procurement

11

2.1.2.1 Purchase Requisition

11

2.1.2.2 Purchasing

11

2.1.2.3 Goods Receipt

11

2.1.2.4 Warehouse

11

2.1.2.5 Quality Inspection Following Goods Receipt

11

2.1.2.6 Invoice Verification

11

2.2
2.2.1

Sales and Distribution

12

Sales order processing (Standard)

12

2.2.1.1 Sales order

12

2.2.1.2 Shipping

12

2.2.1.3 Billing

12

2.2.2

Sales Order Processing: Make/Assembly To Order 13

2.2.2.1 Sales order


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2.2.2.2 Shipping

13

2.2.2.3 Billing

14

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Procurement
Purchasing Group
Purchasing Organization

Sales and Distribution


Sales area data
Sales organization
Distribution channel
Sales office
Sales Group

Set countries
Currencies
General master records
Material Master
CI template:
3.

Naming/Numbering Conventions
Use ISO standards for all naming and numbering conventions.

Material BOM
Customer Master Record
Vendor Master Record

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Business processes
Procurement
Procurement of Materials and External Services
Purchase Requisition
Purchase Requisition Processing
Purchase Requisition Assignment
Release Purchase Requisition

Purchasing
Purchase Order Processing: Vendor Known
Purchase Order Processing: Vendor Unknown
Contract Release Order
Release of Purchase Orders
Transmission of Purchase Orders
Scheduling Agreement Delivery Schedule
Transmission of Scheduling Agreements
Delivery and Acknowledgment Expediter
Inbound EDI Processing
Processing of Shipping Notifications/Confirmations
Transmission of Shipping Notifications

Transportation
Message Transmission for Transport Documents
Transportation Planning and Processing
Freight Cost Invoicing and Settlement

Goods Receipt
Reservation Processing
Goods Receipt Processing
Goods Receipt Processing with Reference
Automatic Generation of Purchase Orders

Service Entry Sheet


Service Entry Sheet

Warehouse
Stock Placement Processing
Difference Processing
Confirmation
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Return Delivery
Posting Change WM
WM Stock Transfer

Quality Inspection Following Goods Receipt


Sample Management
Calculation of Quality-Related Costs
Usage Decision
Results Recording
Processing of Certificate Receipt
Inspection Lot Creation
Implementation of Recurring Inspections
Defects Recording

Invoice Verification
Evaluated Receipt Settlement (ERS)
Invoicing Plan Settlement
Inbound EDI Processing
Invoice Processing with Reference
Invoice Overview
Invoice Release

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Internal Procurement
Purchase Requisition
Purchase Requisition Processing
Purchase Requisition Assignment
Release Purchase Requisition

Purchasing
Purchase Order Processing
Release of Purchase Orders
Transmission of Purchase Orders
Scheduling Agreement Delivery Schedule
Transmission of Scheduling Agreements
Delivery and Acknowledgment Expediter
Inbound EDI Processing
Processing of Shipping Notifications/Confirmations
Transmission of Shipping Notifications

Goods Receipt
Goods Receipt Processing
Goods Receipt Processing with Reference

Warehouse
Stock Placement Processing
Posting Change WM
Difference Processing During Stock Placement
Confirmation of Stock Placement
Return Delivery

Quality Inspection Following Goods Receipt


Sample Management
Calculation of Quality-Related Costs
Usage Decision
Results Recording
Processing of Certificate Receipt
Inspection Lot Creation
Implementing Recurring Inspections [Standard]
Defects Recording

Invoice Verification
Evaluated Receipt Settlement (ERS)
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Invoice Processing with Reference


Invoice Overview
Invoice Release
Inbound EDI Processing

Sales and Distribution


Sales order processing (Standard)
Sales order
Sales Order Processing

Shipping
Delivery processing
(Refer to: Delivery processing; Shipping; Sales Order Processing:
Make/Assembly to Order Questions:

Q: 1) List all documents required to complete the delivery process (e.g. picking
list, packing list or bill of loading) and what information they contain.
A: Pick List; Pack List; Bill of Lading; Material Safety Data Sheet

Q: 2) If you have multiple plants, how do you determine what plant a product is
delivered from?
A: Customer's shipping address determines which plant the material is
delivered from.

Q: 11) Do your customers accept partial deliveries in case of lack of availability


and what are the rules for creating them?
A: Some customers do accept partial deliveries, the original P.O. numbers must
be referenced.
Picking
Packing processing
Goods Issue Processing
Goods issue cancellation
Creation of a quality certificate

Billing
Processing Billing Documents
Pro forma invoice processing
Invoice list processing
Billing document cancellation

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Sales Order Processing: Make/Assembly To Order


Sales order
Sales Order Processing
Order BOM Processing

Shipping
Delivery processing
Questions:

Q: 1) List all documents required to complete the delivery process (e.g. picking list, packing
list or bill of loading) and what information they contain.
A: Pick List; Pack List; Bill of Lading; Material Safety Data Sheet

Q: 2) If you have multiple plants, how do you determine what plant a product is delivered
from?
A: Customer's shipping address determines which plant the material is delivered from.

Q: 11) Do your customers accept partial deliveries in case of lack of availability and what
are the rules for creating them?
A: Some customers do accept partial deliveries, the original P.O. numbers must be
referenced.

Q: 13) How do you create deliveries?


[ ] Online

[X] Background processing

[ ] Display both

CI template:
1. Requirements/Expectations
Need to be able to process deliveries in batches. Also, have to have the capability to
produce individual deliveries on an as-needed basis.
2. General Explanations
Must be able to produce deliveries on-demand to support emergency orders.

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Picking
Packing processing
Goods Issue Processing
Goods issue cancellation
Creation of a quality certificate

Billing
Processing Billing Documents
Pro forma invoice processing
Invoice list processing
Billing document cancellation

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Testing Strategy
Overview
This document establishes an overall strategy for testing that will be followed throughout the life of the project. It
can be used as a copy to be taken and adapted to the special needs of a project.

Purpose of a Testing Strategy


This testing strategy defines the requirements and goals of the R/3 configuration, determines the tools and
methods used to check that the system responds correctly, determines how and when the test will be performed
and recommends how the approval process should occur.
When developing your testing strategy you have to consider the test scope and the test constraints from your
project plan and the implementation scope.
Testing should be considered and planned very early in an implementation project to setup additional tools
(automated test tools), train the project team, and still have testing time to fit into the overall schedule.

Procedure
AcceleratedSAP uses an iterative testing approach that builds upon itself. As you begin to configure the R/3
System, you will be unit testing your configuration settings to ensure that the system responds correctly. As you
get into Final configuration, you will be testing the business processes to ensure that each process responds
correctly. Additionally, there is an independent test performed at each stage to ensure integrity.
In parallel you are testing your own development (interfaces, conversions, enhancements) to ensure the
correctness of the programs. After you have finished the configuration and development you will perform the
Final Integration Test to ensure that the entire system including external components works correctly.
To avoid double work start testing the system with small test scenarios during Baseline and Final Configuration.
These short testing scenarios will be augmented to get confirmation scenarios at the end of each configuration
cycle. These bigger test scenarios can be used as a basis to develop integrated test scenarios for the Final
Integration Test.

Planning for Testing


Different levels of testing require different levels of planning. Unit testing is at the transaction level and the
testing is simple with perhaps different sets of data. At the other end of the spectrum, integration testing can be
very complex. The planning and testing time for integration testing increases as the number of processes,
interfaces, enhancements and configuration changes increase. If the implementation project is large and complex
then having extra resources becomes necessary. A successful integration test is dependent on a thorough plan.

Types of Testing
There are different types of testing that occur during the project, and each plays a critical role in the projects
ultimate success. The testing strategy includes:

Unit testing

Scenario testing

Development testing

Integration testing

Technical system testing

Performance testing

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Unit Testing
Definition
This is the lowest level of testing where the program or transaction is tested and evaluated for errors. Unit testing
is normally the first test that is completed during the configuration effort, and is focused towards the programs
inner functions, rather than towards the integration.
Testing focus:

Master data

Business processes

Examples: You can test master data by creating a Customer or a customer hierarchy. Creating a standard sales
order is an example of a basic business transaction in the Sales and Distribution module.
Besides application testing unit testing is also performed during development and even during technical system
testing (please refer to Development Testing and Technical System Testing).

Phase and Work Package


Unit testing will be performed as part of the baseline and final configuration work packages of the realization
phase. You find several tasks for defining test cases and developing test plans during Baseline Configuration and
Final Scope Configuration.

Test Organization
During configuration, unit testing is done whenever it is needed. If there is a special need to organize and plan
unit testing because of the project requirements, update the BPML worksheets with planning information and
resource allocation.
Create the Baseline Scope worksheet for baseline configuration and testing. In the Responsibilities/Tester column
you define the responsible person for testing. The Testing Dates/Plan-Actual columns are used to plan and keep
track of the testing days. The status of each single unit test can be updated in the Status column. Use the
Comments column to add short documentation about the test.
For Final Scope configuration and testing create Cycle Scope 1 to n worksheets, and maintain the
Responsibilities/Tester and the Testing Dates/Plan-Actual columns to plan testing.

Test Documentation
Because unit testing concentrates on testing single transactions during the ongoing configuration process there is
normally no need to develop detailed test documentation. For simple transactions testing can be done
straightforward during configuration and the results (status T = Tested and any comments) can be recorded in the
corresponding BPML worksheet.
However, some transactions are very complex involving multiple screens, functions and variations to run. Those
transactions (i.e. Sales order) can be documented and tested with a BPP, maintaining the test section with test
conditions and variations of the standard transaction.

Roles
Consultants configure the system during Baseline configuration and perform unit testing for Baseline. During
Final Scope configuration customer team members learn transactions and configuration settings, and perform
some unit testing.

System
Unit testing is performed in the development system, using a different testing client. Therefore the configuration
settings have to be copied to the other client before testing.
Make sure that the systems you select for testing are consistent with your overall system and client landscape.

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Scenario Testing
Definition
During the configuration there is a need to test chains of transactions that flow together and which reflect
important business processes and scenarios.
Testing focus:

Multiple transactions within one enterprise area

Workflow

Business processes which cross enterprise areas

Examples: (of small scenarios)

Standard sales order to a delivery to invoicing

Invoicing to account document and posting

During subsequent integration testing these small scenarios can be used to build larger end-to-end scenarios.

Phase and Work Package


Scenario testing will be performed as part of the Baseline and Final Scope Configuration work packages of the
realization phase. You find several tasks for defining test cases and developing test plans during Baseline
Configuration and Final Scope Configuration.
We also recommend using test scenarios for Baseline confirmation and for Final Scope confirmation. According
to ASAP at the end of Baseline Configuration as well as at the end of Final Scope configuration the most
important business processes should be tested, presented and confirmed using Confirmation Scenarios. Therefore
existing test scenarios can be linked and adapted to create end-to-end-scenarios that reflect the overall business
flow.

Test Organization
To organize and follow up the scenario testing during baseline and final configuration use the BPML. Enter
additional lines for each process or scenario, which has to be tested. You can either maintain the Master List or
the Baseline/Cycle Scope worksheets. Consider that you will lose all existing update information, if you create a
new version of Baseline or Cycle Scope sheets from the updated Master List.
Update the testing dates and the responsibilities in the Baseline and Cycle Scope worksheets. The status of the
scenario test can be updated in the Status column on process group or scenario level (T = Tested).
Use the Status column also to document that you confirmed the scenarios used for showing the integration in the
system for your configured processes (A = Approved).

Test Documentation
To document scenario testing it is recommended using the Test Scenario template entering every single step
(transaction) with input and output data. These documents can also be used for confirmation of your integrated
scenarios at the end of the Baseline Configuration and for the confirmation of each cycle during Final Scope
Configuration.
TIP:
In the Roadmap tasks for the definition of test cases or in the accelerator list you find a list with predefined test
scenarios. These test scenarios are delivered to support you in creating your own test scenarios. You can choose
every scenario that meets your business, copy it and adapt it according to your needs. Create as many variations as
you need to test your several business cases. There is no automated link to the BPML, but you can link the test
scenario manually into the column for test scenarios (in Baseline Scope, Cycle Scope, and Integration Test).

Roles
The business process owner is involved in creating baseline scenarios along with the application consultant.
Normally, the application consultant conducts the presentation to get the baseline confirmed. For the subsequent
scenario testing and confirmation for each cycle during Final Configuration the business process owner should
take on more responsibilities (i.e. defining the test scenarios).
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System
For scenario testing and especially for running the confirmation scenarios it is recommended to use a special test
client in the development system.

Development Testing
Definition
Unit testing of your customer specific development.

Conversions

Interfaces Third-party

Interfaces Legacy

Interfaces Online (EDI, ALE, Internet)

Enhancements (User-exits and other code enhancements)

Reports

SAPScript forms

After development and unit testing is completed all customer specific programs and forms have to be included in
the Final Integration Test.

Phase and Work Package


Testing of development is done in the realization phase during the development of conversions, interfaces,
enhancements, reports, and forms (see corresponding work packages).

Test Organization
To organize the testing of all developments use the Development Master List and update responsibilities and dates
for testing. Create links to all corresponding documents (Functional Specification, Test Scenario).

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Test Documentation
To define test requirements, test data and test results during the unit test, use the test section of the Functional
Specification document. For integration test each development has to be included in a special test scenario to
ensure that the whole business flow works (see Final Integration Test).

Roles
The developer along with the application consultant and/or the business process owner mainly does unit testing of
development.

System
For unit testing of your development use a special testing client in the development system, which provides
enough sample data for testing.

Integration Testing
Definition
Final integration testing is accomplished through the execution of predefined business flows, or scenarios, that
emulate how the system will run your business. These business flows, using migrated data from the pre-existing
systems, will be performed in a multifaceted computing environment comprised of R/3, third-party software,
system interfaces and various hardware and software components. It is this environment that builds the necessary
level of confidence that the solution is complete and will perform in your business.
Final integration tests need to be an evolutionary process that is driven from your previous testing efforts. The test
cases and scenarios that were used for Baseline and Final Configuration need to be reviewed and enhanced for the
integrated test. These selected cases can be combined to represent a business process flow such as a revenue cycle
or a material acquisition cycle. Problems encountered during these efforts also need to be tested under an
integrated environment. Final Integration test cannot be viewed as an independent, but as a capstone effort that
brings together and builds upon all previous testing efforts.
Integration testing should be allotted approximately twenty-five percent (25%) of the total time used during the
Realization Phase for configuration and testing.
Final Integration testing focuses on cross-functional integration points, as well as end-to-end business processes.
A well defined Final Integration test plan starts with the testing of the cross-functional integration points (touch
points) and ends with the end-to-end testing of critical business processes identified within the Business Blueprint.

Integration Test 1 and 2


Final Integration testing is recommended to be done in two iterations. The first iteration (Integration Test 1)
concentrates on testing all important business processes inside the R/3 system, starting with touch point scenarios
and ending with end-to-end-scenarios.
If customer specific development like user-exits and transactions is already finalized and unit tested, it should be
included in the first iteration. Authorizations and user roles should be also tested in the Integration Test 1.
Integration Test 2, as a second iteration, focuses on the most important cross-enterprise scenarios with touch
points to external components, including testing of conversions, interfaces, reports, forms (SAPScript), EDI, ALE,
and the necessary authorizations.

Phase and Work Package


Although there is some integration testing done during the confirmation sessions for Baseline and for Final Scope
Confirmation, most of the integration testing takes place at the end of the realization phase in the Final Integration
Test.

Test Organization
Integration testing, as stated in the Overview, is the most complex testing in a R/3 implementation project. It is
mainly because the R/3 application is an integrated system. The integration test planning involves the following.
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Recommend Test Leader for test organization


Nominate a Test Leader. For smaller projects the Project Manager can fulfill this role. However, for a larger and
more complex project a separate person who has already been a participant on the project would be able to focus
on the Integration testing activities. It is the Test Leader who runs the workshops that accomplish the following
tasks.
Establish test system
A test system, also called the Quality Assurance system (QA), should be setup by the technical team. It is
necessary to have this system up and running before any integration test activity can be performed. The QA
system should have been technically tested and the plan to transport configuration from the Development system
should be completed.
Recommend test users
Build an integration test team to ensure integration thinking and development of integrated test scenarios.
Nominate test users. In many cases the team members can fulfill this role. However, if the project has been
lengthy or if the company is large it is a good idea to involve extended team members from the user community.
This involvement by extended team members serves two purposes: it trains them and helps to get their buy-in. It
is highly recommended that authentic user authorizations and logins be used for the integration testing.
Recommend one room for integration testing
Organize a separate room for the integration test. Setup personal computers, networking, printers and any other
necessary hardware in this room. Establish a schedule of the necessary test users for each part of the integration
test. For example, if you are testing the invoicing to cash part of a scenario then make certain that the appropriate
SD and FI team members are scheduled for the room.
If space and hardware is limited then have a detailed time schedule for each part of the test. The Test Leader
should coordinate and facilitate throughout the different module teams to make sure that the integration test is
smooth.
Recommend cut-off criteria
It is easy to fall into a continuous loop of integration testing. However, a cut-off date and criteria should be
established at the start of integration testing. The most critical testing scenarios should be used.
Scheduling and time estimates
Many of these preliminary tasks for integration testing should be completed in a timely manner. It is important to
have the proper testers and systems available. During integration testing configuration changes may be required
enough time for these tasks should also be scheduled.
Preparing system and test data
The critical element in an integrated test is common data. It is almost impossible to demonstrate integration
without using the same data. Thus, a chart-of-accounts, business partners, materials, etc. must all be defined and
properly configured as a part of the integrated test. Similarly, documents and control information (company codes,
plants, organizational hierarchy, etc.) must function properly during the integrated test. A good deal of planning is
required to conduct these tests (i.e. similar to planning to go into production). Successful completion of integrated
tests is one of the precursors for going into production.

Test Documentation
Use the Integration Test Scenario template to define your test cases.
Use the BPML Integration Test worksheets (Integration Test 1 and Integration Test 2) to create the Integration
Test plan. The following steps are a manual process:

Insert lines with names of the test scenarios being tested (need only scenario or process group
level)

Maintain priorities for each scenario

Update testing dates

Assign the appropriate test user(s) for each test scenario

Complete the Status column. (Test, Re-test and Approved)

TIP:

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In the Roadmap tasks for the definition of test cases or in the accelerator list you find a list with predefined test
scenarios. There are also several real-life integrated test scenarios, which show how an integration test could be
performed. These test scenarios are delivered to support you in creating your own test scenarios. You can choose
every scenario that meets your business, copy it and adapt it according to your needs. Create as many variations as
you need to test your several business cases. There is no automated link to the BPML, but you can link the test
scenario manually into the column for test scenarios (Integration Test 1 and 2).

Roles
As the knowledge transfer from the R/3 business process experts to the project team approaches an apex,
responsibility for the integration test becomes that of the business process users and power users. This also instills
a sense of ownership with the business process users and should make it easier to get acceptance at the end of the
phase.
There is a change in the make up of the testing teams between the configuration cycles and integration testing. As
the test becomes more integrated, the test team should include team members from every enterprise area being
tested. This will ensure that all processes are properly tested. Involve extended teams members to ensure you meet
the companys business requirements.

System
Quality Assurance System is needed for Integration testing. Master data from legacy systems should be converted
onto the Q/A system. All configurations should be frozen on the Development system and transported onto the
QA system.

Technical System Testing


Definition
Technical system testing consists of functional and performance related tests. The technical functionality tests
aim to validate that the technical components of the production environment are working properly. These
functional tests include validating the system administration procedures, failure recovery, and disaster recovery.
The performance related tests include volume and stress testing of business transactions and business transaction
input / output using printer and fax devices.
Technical Functionality Test

Failure Test

Disaster Recovery Test

Backup and Restore Test

System Administration Test

Printing and Fax Test

Going Live Check

Performance Test

Volume Test

Stress Test

Batch cycle test

Month/quarter/year end processing

Technical functionality tests are rather basis oriented, whereas performance tests cover basis and application
aspects. Performance tests should concentrate on stress test, i.e. stressing the system with all components involved
in certain scenarios until it performs to predefined values (throughput). Volume testing is needed for some
processes or transactions, if the throughput of one process/transaction has to meet predefined requirements (i.e.
creating large amounts of sales orders, daily interfaces, etc.)

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Phase and Work Package


Technical and performance tests are planned and prepared in the Realization phase under System Management.
They are conducted in the Final Preparation phase under System Management.

Test Organization and Documentation


There is no special tool provided by ASAP to organize technical testing. You can use the project plan to plan your
several types of technical system test. Within the Roadmap steps you will find detailed information how to test.
Use the Stress Test Strategy paper attached to the corresponding Roadmap task to help in performing the stress
test. There is also an additional accelerator for planning, performing and documenting stress and volume testing
attached to the Roadmap tasks.

Roles
Technical Team Lead (along with application team members).

System
Testing can be prepared in the Quality Assurance system, but must run on the Production system.

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User Acceptance Testing


Definition
Normally there is no special need for an User Acceptance Test, because the system should have been accepted by
the confirmation of the Final Integration Testing. This is the reason why it is not included in the ASAP Roadmap.
If you need to perform a separate User Acceptance Test, you can choose some of the Integration Test Scenarios.

Phase and Work package


Final Preparation

Test Organization and Documentation


Use some of your existing Integration Test Scenarios to perform and document the test.

Roles
Power User, End Users.

System
Quality Assurance system and Production system

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Overview on how and when to perform testing


Baseline Configuration

Final Configuration

Integration Test
IT 1

IT 2

Development of Conversions, Interfaces, ...

Unit Test: BPP with test conditions

Scenario Test: Test Scenario template

Unit Test Development: Functional specification test section

Integrated
test scenario

IT scenario with
develop.

Type of Testing

Work Package or Activity

Tools

Roles

System

Unit testing

Baseline Configuration

BPP with test


conditions

Consultant

Development
system: QA
environment

Test Scenario
template

Business Process Development


Owner
system: QA
environment

Test section of
Functional
Specification

Developer

Development
system: QA
Business Process
environment
Owner

Test Scenario
template

Business Process Quality assurance


Owner
system

Checklists

Technical
Consultant / T.
Team Lead

Final Configuration
Scenario testing

Baseline Configuration
Final Scope Configuration

Development
testing

Develop Conversion Programs /


Develop Interface Programs /
Develop Enhancements /
Create Reports / Create Forms

Integration testing

Baseline Confirmation
Final Scope Confirmation
Final Integration Test

Technical system
testing

System Management

Performance testing System Management

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Stress/Volume test Technical Team


template
Lead / Business
Process Owner

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Productive system

QA system
Productive system

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