Student Guide v10 R2 Partner Engineering Course

Welcome
Partner Services
Engineering Course
Simpana V10 R2
Biswanath Das
CV Certified Instructor , Solutions Architect & Specialist
No unauthorized use, copy or distribution.
Preliminaries
Who am I?
Who are you?
Why are we here?
How will this course be conducted?
Audience
Who Should Take this Course?
Design
deployment
How do I become Simpana Certified?
This is not a certified course (yet!) but it does provide
knowledge to enable the student to pass Core and
Implementation & Maintenance certifications.
If not done so, Register NOW!
Certification
https://ea.commvault.com/Certification/
Simpana Overview
Topics
Course Flow
Single Platform
Standard Terminology
Common Technology Engine (CTE)
Classes of product
SnapManagers
Course Flow
Overview
Simpana Concepts and
terminology
Planning & Design

Discussed & reviewed throughout
Partner Tools
Installation
Installing the core
components, configuring
secondary storage and
basic configuration.
Reference points and further

education
Troubleshooting/Upgrades
What can you do when things go
wrong? Where do you go?
Agents
Installation of clients,
configuring policies,
updating and upgrading.
Configuration Essentials
Defining Storage policies, taking
copies, running and managing
jobs. Monitoring, alerting and
reporting.
One Platform, One Approach

Unified Data Management & Information Access
Simpana V10 is now rearchitectured to make data

available in a much more
granular way.
database
Protect, manage and access

all data across your enterprise
at an object (rather than job
based) level.
SEARCH
RETAIN
ANALYZE
RECOVER
DISCOVER
ACCESS
Why is granular access to data a big deal?
Standard Terminology
What is a
CommVault : Name of the company

Simpana : The name of the software suite
Commserve : the Master component
CommCell : The whole backup environment
Note from BoL - When a feature is classified as Deprecated, it

means it does not exist in the current media kit as an installation
option.
i.e. it could return later.
Common Technology Engine

CommCell
CommServe
GUI Server
Licensing Manager
Security Manager
Common
Technology
Engine
Meta
Data
Restore/Recall
Agent Host
Job
Results
Client
Data Mover
Library Manager
DDB Manager
Indexing Manager
Data Management
Data Path
Tape
Disk
Index
Library Library
Cache
Content Store
Media Agent
Content Store
Conceptually, ContentStore combines our

indexing technologies and data packaging
technologies with back-end storage targets
to provide a virtualized storage layer from
which data can be recovered or directly
accessed. **
** Brian Brockway
Controlled release of features
Features are released in waves. When upgrading you must check known issues in BoL.
Early Release features

Exercise caution when using early release
features. Details are likely to change.
Day wise Agenda
Day1 : Introduction , Commcell Architecture , Certification path ,Licensing

Module1 theory : Commserver Roles, Simpana console, Security ,
User/client Groups , Admin settings . Module1 Lab activities
Module 2 theory : Media Agent roles , IndexCache overview,
Day 2 : Module2 : Storage Resources (Disk , Tapelib config) , Module2 Lab

activities , Module3 : Storage Policies , Retention, Deduplication ,
Module3 Lab activities
Day 3 : Module4 : IdataAgent , Filters , Archiving (Onepass) , Module4: Lab

Activites . Module5 : Job management (Backup & Recovery ) ,
Module5 : Lab activities. Module6 : Reports, alerts, monitoring ,
Module6 activities
Day 4 : Module7 : Processes , ports , firewall , Module7 Lab Activities,

Module 8 : Installation , Module8 Activities, Module9 : VSA & Intellisnap ,
Module 9 Activities
Day 5 : Module10 : Log analysis , Troubleshooting , Module10 activities, Module11:

DR , Module11 activities , Advanced features : Ediscovery, Workflow ,
Partner tools, CS installation
Module1
Commserver , Security & Groups ,
Admin settings
Topics
System Requirements
Commserve Install
System Requirements
http://Documentation.commvault.com
Note : BoL is downloadable from this site for storing locally.
Books OnLine PDF format also
Help - All help panels linked to BoL
Installing the CommServe Component

SQL 2008 Ent Service Pack 1
Use Dedicated instance/SQL Server
Locate database on its own fast disk
SQL Memory Usage Throttled automatically
by post install script
Install Directory
Log File Directory
Temp Directory
NOTE : SQL 2012 is supported by upgrading the SQL database
post deployment. Will replace SQL 2008 on a future ISO.
Installing the CommServe Component
Other Simpana Databases

CVCLOUD : Metrics reporting
SRM : Primary Storage Reporting
WFEngine : Workflow DB
DM2WebServiceDB : Web server DB
Essential Administration Module
Topics
Process Explorer
Console
Getting Started
Internal messaging
Licensing
Add/Remove Software Configuration
DR Backup Settings
Email & IIS configuration
ROMS & Diagnostic and Usage
Process Manager
CommCell Console
Summary
Job Controller
CommCell Browser
Getting Started
Event Viewer
Getting Started
CommCell Messaging
Administrators can send text messages
to logged in users via CommCell | View |
Users Logged in dialog box.
Administrators can also log off other

users.
Essential Administration Settings

Licensing
Standard Licensing
DR License
Apply Production license

key as soon as possible
after install of
Commserve
Data Protection CLA Reference

Features
Core
ADM
Enterprise
All File System Agents (except NDMP)

NAS NDMP Support
Application Class 1
Application Class 2
Application Class 3
Deduplication to Disk
Deduplication to Tape
Intellisnap Functionality
OneTouch Functionality
Primary Copy Encryption
Secondary Copy Encryption
Included in CLA Tier

Not Included in base CLA, but available as Add
on
Not included in base CLA, not available as Addon
Archive CLA Reference

Features
Core
DAR
Enterprise
Primary Encryption
Secondary Encryption
Deduplication to Disk
Deduplication to Tape
Combine with ADM
Combine with Data Protection Core
Combine with Data Protection Enterprise
Data is Available for Content Indexing
Simpana OnePass Technology for File System Data
Simpana OnePass Technology for Exchange Data
Included in CLA Tier

Not Included in base CLA, but available as Add
on
Not included in base CLA, not available as Addon

Licensing
Capacity License Agreement
(CLA)
Split by Backup and Archive

Unlimited agents
Application Data
Management (ADM)
Cut down version of CLA.

Reduced price.
Full details of how CLA

calculated in BoL.
Be aware :
If Client_1 has Win FS
full backup of 5TB and
SQL Full backup of
2TB. This equates to
7TB used on the CLA.

Add/Remove Software Configuration
Download frequency and method
Local and Distributed Cache Location(s)
60 day retention period for replaced binaries
Intelligent patching
DR Backup Settings
Export & Backup locations
Frequency & Retention
E-Mail & IIS Configuration
SMTP capable Mail host for Alerts and Reports
Online Help URL
IIS host for Report display

Remote Operations Management Service (ROMS)
Pro-Active monitoring and problem determination.

Diagnostic and Usage
(originally customer survey in v9).
Information uploaded to the CV cloud or local database for reporting.
Metrics Reporting can be configured to generate reports on any of the following
information:
Data protection statistics, which help to identify the clients and policies that need to be
adjusted
Job statistics such as successful backup jobs and strikes over the last week, largest
clients over the last month, and top errors over the last day
Data growth rates
Status of upgraded agents based on the percentage of completed jobs, errors, and
throughput
Worldwide license, data, and growth information for your entire organization.
Whether a CommCell is ready to be upgraded

Diagnostic and Usage reports
Security and Access Module
Topics
CommCell Console Access

User Management
Client Computer Groups
CommCell Console Access (Web console, end user

access for laptop users )
Primary
Administrative
Graphical
User Interface
Command Line Interface

Use for external activity coordination
Create using Save as Script job option
Executable from any CommCell
component
Synchronous or Asynchronous
execution
User Management (capabilities & entities)

Active Directory
User
Local
User
CommCell
User
CommCell User
Group
Capabilities
Browse
Recover
Report
Management
Library
Administration
End User Access
Search
Job Management
Agent Scheduling
View
Active Directory
Group
CommCell Entities
CommCell
Computer Groups
Clients
Agents
Datasets
Subclients
Libraries
MediaAgent
Policies
41
Best Practice for your environment:
External users can be given Single Sign on capability

enabling Simpana software acceptance of Active Directory or Domino
Directory Service authentication to validate users.
To enable Single Sign on:
1. From the CommCell Browser, click the Security icon, and click on the
Name Servers
icon.
2. Right-click on the domain for which you wish to enable/disable Single
Sign on, and
select Properties from the popup menu.
3. Select the Enable SSO option.

Management
Scalability Tool for:
Activity
Security
Operation Window
Reporting
Updates
Job History
Firewall
Security

Ability to Auto associate clients with a Group
Module 2
Media Agent , Index cache &
Storage Resources
Topics
Media Agent Install

IndexCache
Understanding Protected Storage
Media Agents Role in Storage
Working with Disk Libraries
Working with Removable Media Libraries
Understanding Media States
Media Handling
Installing Media Agents
Verify
Host Name resolution
Client(s) access path
Data Interface Pairs
Data path(s) to library(ies)
GridStor Technology
Index Cache Size and location
Index Basics
Index Cache is
Used by
indexed-based
Agents
Essential for
performance
Selfmaintained
Index Sharing
Use local Indexes only
for performance
But restartability could be
compromised
Deprecated Options
Index Cache Server

Additional Copy
Recommend use of
Transaction Logging
Network Share (recommended)
Single Copy
Recommend use of
Intermediate Index cache
IndexCache
V9: index clean-up used to happen as part of

archive index phase for that specific subclient
and every 24 hours in accordance with the
retention rules which would clean up the aged
index.
V10: clean-up is not based on subclient but
happens every 24 hours in accordance with the
retention rules set up on the MediaAgent.
IndexCache Cleanup process

When Index Cache Free Space size falls below the value specified in Free Space
Warning, then the following will be performed:
An event message will be generated in the Event Viewer, to indicate that there is Low Disk Space.
An emergency cleanup will be performed in the following sequence:
First, if the indices are older than the number of days specified in the Index retention time in days,
then those indices will be cleaned up.
Even after the above clean up, if the used disk space still exceeds the percentage specified in Index
Cleanup Percent, then the MediaAgent removes index files in the index cache on a least recently used
basis until the used disk space becomes equal to or below the amount specified in the Index Cleanup
Percent.
When Index Cache Free Space size falls below the amount specified in the Minimum
Free Space, then the following will be performed:
MediaAgent will be brought offline.

An emergency clean up will be performed in the following sequence:
First, if the indices are older than the number of days specified in the Index retention time in days,
then those indices will be cleaned up.
Even after the above cleanup, if the used disk space still exceeds the percentage specified in the Index
Cleanup Percent, then the MediaAgent removes index files in the index cache on a least recently used
basis until the used disk space becomes equal to or below the amount specified in the Index Cleanup
Percent.Once the index cleanup percentage is reached the MediaAgent will be brought back online
within 20 minutes.
IndexCache
Option for more data being collected.
Focus on the ability to retrieve data based on file level
access and not server.
Default Retention period reduced in V10 due to additional
information. - 35 days (v9) to 15 days (v10)
IndexCache
Sizing more like 2% and not 4% as always

previously stated. But difficult to calculate.
V10 adopts simple approach as shown below.
Figures based on 30 day 4 weekly cycle.
IndexCache
If job has no data to backup then job will terminate
at the scan phase.
IndexCache
Ability to search other MAs for missing Indexes.

Previously the IndexCache was Job based but
now in V10 IndexCache is Object based.
Data path
Understanding Protected Storage

MediaAgent
MediaAgent
Library Manager
Library
Library
Media Manager
Library Controller
Robotic Arm
MasterDrivePool or MountPaths
MasterDrivePool or MountPaths
DrivePool or Mount Path
DrivePool or Mount Path
Drive or Writer
Drive or Writer
Media group
Device group
Read/write device
Scratch Pool or Unused Disk Space
Media source
Supported Library Types
Disk Library
Tape Library
Blind Library
IP Library
Stand-alone Tape
Library
NAS NDMP
Library
Virtual Tape
Library
Plug & Play
Library
Cloud Library
Removable Disk
Drives
Media Agents Role in Storage
Data Mover
Device Control
Index Manager
Index Cache
Server host
Deduplication
Database host
Snap Mount host
Working with Disk Libraries

Types
Direct Attached
Shared
Replicated
Settings
Usage Pattern
Capacity
Allocation
Maintenance
Working with Removable Media
Libraries
Types
Standalone
Robotic
Shared/Dynamic
Settings
Overwrite Media
Start New Media
Appendable Media
Maintenance
Working with NDMP Libraries
Working with Virtual Tape Libraries

Remember to select is a virtual
tape library
This option ignores all the media
and drive usage/cleaning
thresholds that are not
applicable to virtual tape
libraries.
Note that NearStore and
Eternus CS devices require
special attention. Fully
documented in BoL.
Understanding Media States

Write Ability
Read Ability
Location
Ownership
Capacity
Media Handling
Need for Unique Identity
Media Handing Prompts
Auto or Manual Discovery
Export Media/Mark Media Exported

VaultTracker
Module 3
Storage Policies & Deduplication
Topics
The roll of Storage Policies

Storage Policy Structure
Understanding Retention
Retention Cycles and Days
Retention and Dependent Jobs
Data Aging and Retention Variants
Gridstor
Deduplication
Auxiliary Copies
SILO
Dedupe Building Blocks
SnapProtect Copies
The Role of Storage Policies
Storage Policy Structure

Types of Storage Policies
Global Deduplication
Standard
Disaster Recovery
Copy Attributes
Primary
Synchronous
Spool
Selective
Snap
Incremental
Understanding Retention
Managed at the Storage Policy Copy Level
Retention Criterion
Days
Cycles
Types of Retention
Basic
Archive
Extended
Managed Disk Space
Job Assigned
Data Aging and Retention Variants

Data Aging runs daily at 12:00pm by Default (noon)
Data pruned if
Exceeds retention criteria
Exceeds Managed Disk Space AND retention criteria
If client moved to different SP, old data managed by days only
Not required for
Auxiliary Copy
Content Indexing
Data Verification
Pruned data is erased on Disk
Tape data available until overwritten
Jobs expire based on job start date/time
Timezone on storage policy is linked to the expiry of jobs
Understanding GridStor Technology
Stream Management
Understanding Data
Streams
Job Streams
Device Streams
Configuring Streams
Subclients
MediaAgent / Library /
Mount Path
Storage Policies
Secondary Copy
Streams
Combine to Streams
Job
Streams
Device
Streams
Multi-Stream
Subclient
Disk Library
Writers
Subclients
Tape Library
Single-Stream
Subclient
MediaAgent
Drives
Storage Policy compression settings
Subclient Default
Dedupe Storage Policy default
Non-Dedupe Storage Policy default
Simpana Block-level Deduplication :

Dedupe Process :
Compression Signature generation (hash) -> Data block and Hash sent to MA
Block gets loaded in RAM MA combines data into 128 K * BLOCKS DDB is
updated with Block ref count Block sent to Disk library for write into SFILE container
DEDUPE
- Building blocks
- Partioned Dedupe How does Parallel Dedupe
Work
1
Clients select DataMover (MA) to send data

to based on Gridstor Policy
DataMover uses internal algorithm to select

which Partition to perform the signature
lookup against. If Partition selected is on the
other MA, lookup is performed over the
network
DataMover
DataMover
MediaAgent-1 (Primary)
DDB and Data Mover Role
DDB-G1
50 Mount
Paths 2-8TB
DDB-G2
Partition 2
Global Dedupe Store/Storage Policy
Data transfer
DDB Lookups
If data block already exists, references are

updated in selected partition and metadata
is updated on the mountpath DM has access
to
If data block is new, the signatures are
updated in the selected partition and the
data block is written on the mountpath the
Datamover has write access to
50 Mount
Paths 2-8TB
Partition 1
Algorithm ensures multiple occurrences of the

same block are always looked up against the
same partition
76
Repeat similar process on other clients that

select a different Data Mover using Gridstor
The data is always written by the selected

datamover, although signature lookup could
occur on either partition
Built-in Resiliency with Parallel Dedupe

Automatic Failover to a different Partition
1
2
3
DataMover
Clients selects an alternate data mover

based on Gridstor policy
Alternate Datamover selects a partition from

the remaining available for lookups
Based on the lookups the alternate MA

writes to its own mountpath
DDB-G1
50 Mount
Paths 2-8TB
DDB-G2
50 Mount
Paths 2-8TB
Partition 1
Partition 2
Global Dedupe Store/Storage Policy
Data transfer
Datamover choose the appropriate DDB

partition for lookups and writes to the data
paths associated with the selected Data
Mover
4
4
DataMover
Clients use Gridstor to pick a data mover
Once the MA and Partition are back online,

the following jobs will select that datamover
and the Partition selection algorithm will
include the rebuilt partition again
Index must be designed to support the

desired availability scenarios (see Indexing
Session)
Deduplication Node Extended Mode

Hosting Multiple DDBs on a single node
Deduplication Node
Characteristics
Data Ingestion Ports
Spec
DDB-G1
X64 OS
2CPU, Quad Core
48-64 GB RAM
Windows / Linux
MediaAgent
Data Mover
DDB Manager
(300 500
GB)
DDB-G2
(300 500
GB)
Disk Library Targets

Disk Library Target
2 DDBs on the same deduplication Node

50 streams per DDB, 100 streams per node
Use distinct RAID groups

Each DDB volume must meet IOPs requirement
when measured concurrently
Long Term Retention

Cross Node Copy
Backup
Backup
Backup
DDB-G1
DDB-G2
Node 1
DDB-G1
Primary Copy
30 day retention, no
seal
DDB-G2
Secondary Copy
1-5 year retention
Seal 90-100 TB, or 1 yr
DDB-G1
Cross node
DASH Copy
DDB-G2
Selective
DASH
Copy
Node 1
Node 2
80-100 TB FET with typical retention and two copies,

handled with 2 nodes
40 TB FET with 5 year retention requires ~400 TB of

backend disk, even with deduplication
Can be handled with a single dedupe node
Can go higher with SSD drives for DDB

Only add disk capacity in increments of 100 TB
Ability to easily move Partitions
79
Best Practices for Parallel Deduplication

Best Practice
Description
Determine right use

case for Parallel
Dedupe
Most useful when you have data of similar data type and dedupe properties that
need capacity and/or throughput that cannot be achieved with a single node.
LAN free clients are constrained by read throughput, increased throughput from
parallel dedupe may not help
Use shared storage

wherever possible
for disk library
NAS shares ensure backups and recoveries continue to work seamlessly, even if
a partition or dedupe node is not available
Configure single
Disk Library
between Grid nodes
A disk library is simply a configuration entity
Mountpaths can be configured for write access to separate MAs in the dedupe
grid (especially when using block storage)
Distribute space
evenly across the
grid nodes
Ensure all MAs have the same number of mountpaths and disk capacity
available
When adding new disk capacity, distribute equally to all MAs in the grid, versus
adding to a single MA.
Use SSD/Flash
based drives for
DDBs whenever
possible
SSDs allows increased capacity, throughput and concurrency per node
Data Aging, DDB reconstruction and DDB backups are significantly faster than
on spinning drives
Dedicated DIPs
between Grid Nodes
Must have dedicated NIC for DDB lookups between the Grid nodes
Configure DIPs on the dedicated NIC for the DDB partition lookups (and index)
80
Monitoring Deduplication
Feature
Benefit
Alerts on DD
Corruption
Notify when the DDB corruption occurs so any remediation can be performed
before the backups start to pause (or failover to other partition)
Graphical
Dashboards
Graphical Web Reports that monitor each of the DDB performance

characteristic
Dashboard views across all partitions better monitoring
Pre-defined
thresholds for # of
Records
Alert when the DDB record count reaches 60% of max capacity
Stop adding new clients to store when alert is seen
Detailed Reporting
on Dedupe
effectiveness
Report on Deduplication effectiveness for individual stores as well as across all

stores in the cell
Report dedupe effectiveness for primary copies/secondary copies
Custom queries to enable chargeback based on front end size, application size
or baseline size after dedupe for each client (and on each copy, including for
VMs)
Automatic
Performance
Monitoring of DDB
Volume
Run IOMeter periodically to ensure necessary IOPs continue to be available
Wizard driven store

configuration
Use the best setting for a store based on data type and their characteristics
(block size, compression, source vs. target, etc)
81
Auxiliary Copy Operation

For NON-Dedupe target All
Dedupe data is decrypted and
expanded during copy
For Dedupe target the option to
expand only unique blocks is
available
Dedupe
Copy
Media Agent
Read
Source Media Agent acts as

Client
Aux Copy Manager determines
content and stream sequence
Chunk level copy no data
manipulation
DeCrypt
Re-Hydrate
NON-Dedupe
Copy
**
Write
Dedupe
Copy
Write
Encrypt
*
**
Signature
Comparison
Hash
Encrypted Data Only

Offline Encryption (Optional)
Using DASH Copy
Storage Policies - Local cache for DASH

Now available for
DRO as well as
NWO (v9 was NWO
only)
84
AuxCopy vs. Silo Backup

Considering Space Saving Restore Paths
Full-Form copies with direct
access restore from any copy
Copy 1
Dedupe
AuxCopy rehydrates jobs which

drives higher storage/ handling/
infrastructure costs
Good fit for DataArchiver policies
which require fast granular
recovery from tape or when the
fastest recovery from tape is
needed (immediate DR)
Tiered Dedupe Silo

Copy
Lower infrastructure,
handling and media
costs
Good fit for vaulting
long retention needs
AuxCopy
Job
Reduced form (~5-10% Total Backup Size)

Retention X days
Shortterm / fast recovery
Job
Job
Job
Full form (100% Total Backup Size )

Retention Y days
Copy 1 Dedupe-Store
Works at vols folder

group level
Older volume data sets
restage back to disk for
restore
Copy 2
Sync/Selective Copy
Disk
Dedupe/Silo
Shadow
Instance
Silo Backup
V_1
V_3
V_5

Partitioned into volume folders
Retention Y days
Managed Disk Threshold Rules to
Provide Short-Term / fast recovery
Restage
V_5
V_3
V_1

Copied volume folders data sets
Retention same as prior
SILO Backup Mechanics

How does SILO backup work?
DDB1
Vol1
Vol1
Vol2
Vol2
Vol3
Vol3
Vol4
Vol4
Vol5
Vol5
DDB2
Vol6
Vol7
Vol8
Vol9
Vol10
Vol6
Vol7
Vol8
Vol9
Vol10
What marks a Vol full?

Volume data on disk reaches 512 MB (configurable)
OR a job has Start New Media or Mark Active Media
Full.
AND Data inside a volume has not been accessed for 8
hours (configurable)
Nightly backup job writes dedupe data under

Vol folders
Vol folders marked closed when criteria is met
Daily Silo job sweeps closed vols that contain
dedupe data to tape.
After a specific interval, SILO store is sealed
Next job creates a new DDB and dedupe store. A
new baseline copy of data is written and Siloed
A sealed store is eligible for deletion from disk
When free space reaches minimum threshold,
older data starts deleting from the sealed store.
What seals a Silo store?

The SILO is active for 30 days (configurable)
OR dedupe datastore size reaches TB (configurable)
OR User explicitly seals the store from the GUI
OR Software detects a corrupt DDB
SILO Backup Mechanics

What happens during restore from SILO
Job 30
Day2
Day1
Day3
V
o
l
s
Day30
How much data is restaged when restoring from

SILO tape?
Consider worst case, where a data set changes daily (i.e.
Database) and the backup on day 30 will have links to
segments in volumes for each prior 30 days.
Assume worst case, daily tape export used for compliance
needs (increasing # tapes to touch).
Recovery over the last 30 days would come off disk this
is why you plan and provision to hold in cache.
Are all tapes restaged for a D-30 restore from SILO?

Staging Area
Day 30
Vol
Day Day 3
Vol
Vol
Day 2
Vol
Day 1
Vol
Restore
Restage Day 30 volume containing chunks for data set

being restored
If chunk contains pointers, restore volumes from
previous days containing the referenced data
segments.
Work back through all volumes from previous days that
contain data segments for the data and restage
Read data segments from restaging area and restore
In the worst case, all tapes are mounted and read, but only relevant (512MB) volumes are restaged from the
point in time of the restore back to the start of the store (~30 days)
Dedupe Building Block Approach

What does this mean?
A certain level of Hardware (Physical layer)
+
A certain software configuration (Logical layer)
=
An expected achievable performance
This modular building block approach can be replicated to scale
up the amount of data that can be captured within the environment.
Hardware agnostic. Just sets out a class of hardware rather than
specific models.
Dedupe Building Block Approach
Deduplication - IOMeter
IoMeter Profile: 4K Block Size, 100% Random, 100% Access, 50% Read, 50% Write
Deduplication Simulation
Stand alone JAVA
Simulator
SIDB2 run in
Simulation mode
Module 4
iDATA AGENT (iDA)
Topics
What is supported?
Edge Protection
OnePass - File
OnePass Mail
Virtualisation
CDR
Reference Copy
Installation Methods
Removing Software
Upgrading
System Requirements
Always CHECK BoL for latest Information
Topics
Edge Protection (File System Core)
Edge Protection
Edge Protection
What is File System Core (a.k.a DLO).

It is a File System iDA with specific features
targeted at end users (rather than server) data
management.
Not designed to be a full OS backup solution
(e.g. no system state backup). Target specific
end user data.
Ability to give end users full or limited control
over their data
Edge Protection
Extensive scheduling
options to suit end
user working
practices
Edge protection
Automatic Backup Based on Content Modification
Job only launched if files to backup are detected
Edge protection Recovery using plug-in

Restore files from Windows
Explorer without need for
webconsole
Smart Content Definition

Smart Content Definition
Backup and Restore Dropbox Folder

When the Dropbox application is installed,
the user has the option of deciding where to
locate the Dropbox folder, and an
environment variable is defined at the
system level for ease of access.
We can now follow that variable in the

subclient content to backup to the contents of
that folder.
Data Synchronisation
It is now possible to Sync data on up to 3
users computers (uses backup/restore
process). Sync capabilities:
Two-Way SyncThe computer sends files to and receives
files from other participating computers.
One-Way Sync to other computersThe computer sends
files to but does not receive files from other participating
computers.
One-Way Sync from other computersThe computer does
not send files to but receives files from other participating
computers.
Webconsole
Topics
CDR (Continuous Data Replication)
Continuous Data Replicator CDR
CDR - Replication Modes

Fundamentals
Continuous Data Replicator (CDR)
Replication is near real time file-based byte-level asynchronous

Changes are tracked through the USN journal on file systems
After initial sync or SmartSync data is moved via replication logs
Block-filter driver & bitmap monitors changes to a volume help ensure
that the next data protection operation can be an incremental
Data transfer is initially read out of a non-persistent snapshot on source
Recovery Points always created on destination
Discrete Data Replicator (DDR, aka SDR)
Replication scheduled file-based byte-level asynchronous

Changes are tracked through the USN journal on file systems
No Block-filter & bitmap!
No Replication logs!
No handling of open files!
Selecting Data for Backup &

Archiving
Topics
Client structure
Selecting Agents
Identifying content
File archiving
Filters
Assigning content to secondary storage
Archive Filesystem
Archive - Email
Understanding Client Structure
Hierarchical Control
Client
Uniquely addressable host
iDataAgent
iDataAgent
File System or Application data
Data Set
Data Set
Backup, Archive, Replication,

or Instance (database)
Data access and collective
view of subclients
Subclient
Subclient
Database, TableSpace,
File group, Datafile, File,
Message, document, or
object level
Selecting Agents
Creates copy in protected storage
Used to maintain Business Continuity
Moves data to cheaper, long term storage
Maintains transparent accessibility
Maintains copy of data at alternate location
Minimizes large data movement
Creates volume level clone/snapshot
Enables proxy processing of data
Identifying Data Content

Content is defined by Subclients
Content is mutually exclusive within a Data Set
Default subclient includes undefined content
Content is Identified by Scanning

Scanning determines what objects within the
defined content need to be put in protected
storage
Locked/Open Content handling

Not all content is in a suitable state to be
copied/moved to protected storage

SubClient Policy Common Content across multiple clients

On Demand Backupsets
The Importance of Filters

Filters
Save Backup Time
Save Storage Space
Save Restore Time
Exclusion Filters defined
By Policy
By Subclient
Exceptions to Filters defined
At Subclient Policy > Properties level
Associating Content to Storage

Streams
Data Paths Priorities
Options
Compression
Encryption
Deduplication
Resource tuning
Topics
OnePass File
OnePass File
System
What is it?
A combination of Archiver and Backup.
How does it work?

The data gets backed up only once as part of the backup operation and the
files that meet the archiving rules are stubbed in place. Stubs point to the
data that was already moved as part of the backup.
OnePass Retention
Subclient Retention period = 10 Days
File System
OnePass Collection
File - Storage Policy 30 Day Retention
OnePass Retention
File System
OnePass Collection
Stub Operation
Incremental Collection
OnePass Retention
User deletes stub 25 Days after archive
File System
OnePass Collection
Stub Operation
Stub Deleted

Stub is retained
for 10 days in
storage policy
as defined in
the subclient RP
OnePass Retention
File System
OnePass Collection
Stub Operation
Stub Deleted
Original file is
removed 30
days after
stub is pruned
from storage
policy

Data aging and Synthetic
Full job must be completed
for pruning operations to
complete AND check for
deleted stubs in job
advanced settings
OnePass File System Driverless

What is it?
As OnePass but no driver is installed.
OnePass File System Driverless
Note that if the driver is

installed these options will
not be visible
One Pass File System
One Pass File System
OnePass - File Retention (Backup)
OnePass - File Retention (Archive)
OnePass - File Retention
Deleted files now clearly indicated.
OnePass File System

Comprehensive recovery filters
OnePass File System

Easy to select a
given timespan
rather than having
to specify specific
start and end
dates.
Topics
OnePass - Mail
OnePass Mail
What is it?
A combination of Archiver and Backup. (Compliance archiver is still the same)
How does it work?

A one-time full backup is completed of the entire mailbox contents or of
specific folders and message types within the mailbox. Once complete an
incremental and synthetic or dash full schedule is employed.
OnePass Mail
NOTE!!
Messages collected with OnePass are retained by
their Sent/Received time value only. Traditional
job-based retention no longer applies.
Messages are aged purely by their Sent/Received
time regardless of when they are collected and
placed in the ContentStore.
Set SP copy retention period to 0days & 1cycle and
manage by subclient retention.
OnePass Mail
Source pruning is configured as part of OnePass
subclient policies. Executed as part of the OnePass
operation, source pruning will delete stubs and/or live
Exchange email messages based on the configured
value.
OnePass Mail
Opening a stub no
longer triggers a recall.
Instead, the stub is
opened and the user
can read through the
contents to determine if
they need to download
the original message,
one or all of the
attachments, forward or
reply, copy the contents,
or otherwise. Download
does trigger a recall.
OnePass Mail
The Outlook Add-in package has been reduced to 4MB.
All of the buttons, prompts, and menus have been
removed from the Add-in and only the essential
functions remain.
Benefits:
Light weight and easy to deploy.
Removing buttons and menu options from the end
user views cleans up their experience and lowers help
desk calls.
No end user training required
Stub Recovery
Persistent recovery job
stays active for 24
hours. Need to take a
20sec hit for the first
recall to establish the
pipeline.
Topics
Reference Copy
Reference Copy
Using reference copy, you can achieve the

following:
Organize data by keeping contextual information together
Filter and keep similar objects in one bucket
Maintain data integrity as reference copied data is in same format
as source data
Retain data from source backups for longer time
This feature allows you to effectively organize, index and
preserve data in groups for easy access on separate media, for
regulatory compliance or long term retention.
Reference Copy
Files and mail based on a set
selection criteria are effectively
restored and re-backed up to a new
Storage Policy.
Module 5
Job Management
Topics
Creating Jobs
Using Synthetic Full
Using DASH Full
Auxiliary Copy
Using DASH copy
Controlling Jobs
Task Management
Communication Services
Robust Network Layer
Creating and running Jobs

Job Types
Data Management
Data Recovery
Administrative
Job Initiation
Client, Agent, Data Set, or Subclient level
Independent
Policy based
Command Line
Using Synthetic Full

DA
Most current version of
objects Present at last backup
Synthetic
Full
Incremental
from client
before or
after
Synthetic
Full
Full
Inc
Tape 1
Inc
Inc
Inc
Tape 2
Tape 3
Using DASH Full

For Deduplicated disk storage
Only reads/updates hash signatures/references
Auxiliary Copy
Primary
Job Stream
Aux Copy Stream
(Alternate Source)
Updates Target Copy

Moves only valid data
Sequential or Parallel Streams
Scheduled vs. Inline
Using DASH Copy
Restore & Recovery
Topics
Finding Data to Restore

Restore Methods
Using Indexes
Understanding Archive Recall
Understanding Full System Recovery
DDB Recovery
Finding Data to Restore

Find
Uses Media Agent indexes
Metadata only
Search
Uses Content Indexes
Metadata and text
Restore Browse
Uses Media Agent indexes
Expanding Hierarchical
data structure
Lost Data
display of
Restore Methods
Restore (Direct)
Known path and filename.
Supports Wildcards
Restore By Job
Multi-stream restore capable.
Can include aged, killed, or failed jobs
Restore Browse
Questionable path and filename
Key Common Options
Destination, Copy Precedence, Filters, and Mapped Files
Using Indexes
D:\DIR
Show
1/1/06
1/2/06
1/3/06
1/4/06
Deleted
A.txt
A.txt
B.txt
B.txt
C.txt
C.txt
D.txt
D.txt
E.txt
E.txt
F.txt
F.txt
G.txt
G.txt
H.txt
H.txt
FileName
A.txt
B.txt
C.txt
D.txt
E.txt
F.txt
G.txt
H.txt
Protected
Storage
Exact Index
Understanding Full System Recovery

Similar/Different Hardware Issues
Configuration and size of Mass Storage devices
Dealing with device driver issues
Windows System State
Optional and partial restore supported
Domain Controller/Active Directory restore modes
UNIX/Linux Root Partition
Default install on different partition
Ref BoL as this will vary with Unix platforms
Understanding Archive Recall
Dedupe DB Recovery
Restore DDB from latest backup

Automatically (Default)
Manually
Alternatively, manually seal the store.
Restore and roll forward using information in the DiskLib.
Suggest minimal retention period in DDB storage policy

as only last backup used for recovery.
Controlling Jobs
Activity
Hierarchical Control Model

CommCell ->Subclient
Task based
Time based
Active Jobs
Job Control
Queue Management
Job Controller
Activity control
Enable / disable activity at all levels
(commserve, client, group, subclient)
Operation
Holiday
Schedule
Window
Database management
Do FULL Backups of the database with the normal file system iDA.
Incr backups not supported
No index jobs should be running
Just retain last backup (0d 1c)
Only read/write node needs backing up regularly as read only nodes
do not change.
Module 6
Monitoring, Reports & Alerts
Topics
Dashboards
Using Alerts
Using Reports
Using VaultTracker
Using the CommCell Console
Dashboards
Dashboards
Using Alerts
Alerting console alerts

Similar to email but can send alerts
to the Commcell console
Alerting console alerts
Can override
default
settings
Ret Period
Display
#alerts
Alerting Subscription based

Alerts used in the Web Console by
end-users.
During configuration, these alerts are
automatically associated to all clients in
the CommCell as well as to their client
owners.
Alerting Subscription based
Using Reports
Reporting - Classic
Reporting - Web
Metric reporting
metric reporting
replaces CommNet in
v10
Reporting - Custom
http://<Web_Client_Name>:<Apache_Port_No>/customreports
Reporting File Level Analytics
File Level Analytics Report

Much of the information that was available
in file level analytics, is now available in the
new File Level Analytics Report.
Activate Data collection from the
client properties panel.
Reporting Exchange SRM
Vault Tracker
2 flavours...Enterprise or Lite
Policy based Tape vaulting
Schedule to automatically eject tapes
Alternative to the more conventional Storage information (pick-list)
reports.
Module 7
Installation
Agent Installation
Control installation
by allowing only
authorised users.
Req :
Administrative
Management
capabilities
177
Installation Types :
Local install
Push Install * most widely used
Silent install (script based install from command line)
Decoupled mode (install without connectivity to CS)
Read-only mode install (does not consume license)
Multi-instance install
Interactive Install
Run Setup.exe
Use appropriate
installation disk
Installation files
can be copied to
disk and shared
for remote install
CommCell Console Push Install
180
Silent Install
Run initially from
interactive Install
Records Install
answers in an
XML file
Answers can be
edited/customized
and then played
using the XML file
Setup.exe /Silent /play "path\filename.xml
as input. >>>
(remove /silent to utilise a GUI)
AD GPO/SCCM Install
GPO Push Add-ins

SCCM Push Silent install batch file
182
Custom Package Install

Smaller packages
for easier
distribution
Self-extracting
executable
Re-usable
183
Decoupled Install
Pre install binaries
Need to run wizard in
Console or use XML
file generated by
Decoupled install
process to
subsequently register
in the SQL database.
Useful when building
servers prior to
shipment to site.
184
Multi-instance Install
Multi Instancing provides the ability to install two or
more instances of the Agent software in the same
computer. Each instance can operate simultaneously
on the computer, independent of each other.
185
Update Management
Resource
Maintenance
Advantage
Status
Client Property
CommCell
Configuration
Report
Space Savings
Old versions are
deleted after 60
days
186
Cluster installs
Cluster installations are now different in v10.
Behave in the same way as DAG / RAC
Install on physical nodes and create a cluster client.
Removing Software
Uninstalling or Releasing License does

not delete protected data
188
Upgrading Components
Make current copies of your
DR Backup
Upgrade CommServe first
Upgrade all Media Agents
Patch to ensure all core
components are at same
level.
Upgrade Client Agents as
soon as possible
In-Place
setup.exe will automatically upgrade
existing v8 or v9 components to v10.
Otherwise its a 2 x stage upgrade
Always a top down approach.
Commserve
Media agents
Client iDAs
Out-of-Place
New hardware.
De-Risk upgrade (easier fallback)
Again, top down approach.
Commserve
Media agents
Client iDAs
Unsupported clients leave at existing version.
DBUPGRADE utility
can be installed from
DVD5
Module 8
Simpana Ports , Processes & Firewall
Topics
Configuring Firewalls
Installation through a Firewall
Configuring exclusions for Windows Firewall
Configuring Communication through

a Firewall Direct 2 way
direct connection setup where the client, CommServe and

MediaAgent open tunnel connections between them

a Firewall Direct 1 way
direct connection
setup where the client
opens a one way
tunnel connection
towards the
CommServe and the
MediaAgent (or Visaversa)

a Firewall
CommServe and
MediaAgent are
located inside a
companys internal
network, and the
entire network is
exposed to the
outside world through
a single IP address

a Firewall
Simpana proxy is a
special proxy
configuration where a
dedicated iDataAgent
is placed in a
Demilitarized Zone
(DMZ), and the
firewall(s) is
configured to allow
connections (from
inside and outside
networks) into the
DMZ. operating
outside to clients
operating inside.
The proxy, which is the agent running in

the DMZ, authenticates, encrypts, and
proxies accepted tunnel connections to
connect the clients

a Firewall
Supports Direct,
Proxy host or
Port-forwarding
Gateways
All traffic can be
tunneled though a
single port
Certificates used to
authenticate clients
Configurable in GUI
and pushed to remote
components
Performing Installation through a

Firewall
Configure CommServe
communication to
component first
Use Check Readiness
Use Firewall Certificate
for lock down
Use HTTP/HTTPS Tunnel
for NAT
Data Interface Pairs
Communication Services
Static Ports for
Base Services
can be
changed
Dynamic port
usage range
can be defined
Robust Network Layer

Works through
unreliable
communication links
Set on CommServe,
Media Agent, and
Client
Configuring Data Encryption

Inline Encryption
Offline - Copy Based
Encryption
Hardware Encryption
Media Password
Best Practices
Client
Storage Policy
Inline Encryption
Client
Storage Policy
CommServe
Auxiliary Encryption
Client
Key
Management
Storage Policy
Hardware Encryption
Module 9
Virtual Server Agent & Intellisnap
Topics
Virtualisation
Virtualisation- VMWare
Virtualisation Hyper-V
VMware Converged Management Client

vCenter Cluster Centric Not VSA Centric
Benefits
Easy to configure Virtual

Administrator centric View.
Similar format as DAG or NDMP
Centralized Management No
need to know VSA Proxy details
to manage VM protection policy
Centralized Restore Location
No need to know where the VM
was when performing restore
Easier Operations Mask the
backup infrastructure details
from the operational details
Easier to delegate day to day
operations, key for MSPs
vCenter
Additional Resiliency
Load Balancing and Client Failover
Description
Associate multiple VSA proxies with subclient

content for Failover and Load Balancing capabilities
Common Index across the multiple VSA Proxies
Benefits
Failover of VSA Proxy If one proxy is not

available, automatically switch to a
different proxy in the group
Common Index across Proxies Enables
VM recovery regardless of where the VM
was at the time of backup and which Proxy
backed it up
Combine with Parallel DB for scalable
and available architecture: VSA/MA on
the same node with parallel DDB, Gridstor
and DDB resiliency offers a truly resilient
and scalable architecture
Pre-defined provisioning policies allow
admin control: Managed VMs
provisioned by CV or using other tools
Built for the cloud: MSP focused
management capabilities
Enhanced Discovery Options

Combine Multiple Discovery Criteria in a single subclient
Description
Content Selection based on familiar vCenter Views

Allows multiple discovery criteria in a single
subclient, including ability to include/exclude
specific VMs
Benefits
Additional Flexibility and Control in

content selection Choose VMs based on
multiple criteria in the same subclient
Different Discovery criteria for subclients in
the same backupset
Preview Option to ensure protection:
Ensure the discovery criteria selects the
intended VMs
Exclude individual VMDKs or entire
Data Stores: Protect only necessary
content for finer control
Automatically distribute workload
across hosts and datastores: Limits the
burden on any single entity, allowing for
better operations and faster windows
Custom policies: Use Command line
tools to dynamically add VMs to
appropriate subclient and appropriate
policy
OnePass for Virtualisation
Ability to automatically power

off and optionally relocate
inactive VMs.
VMWare Plug-in
Plug-in available to allow

recovery of files without
console.
Virtualization v10
Feature
Benefits
VMware
Converged
Management Client
Eliminate the need for Master VSA
Central location to configure protection policies regardless if the VSAs used

for backup
Use multiple VSA proxies in the same subclient (separate configuration from
data movement)
Dynamic Load
Balancing and
Failover across
multiple VSA
nodes
Distributed backup workload equally across multiple VSAs, datastores and

ESX servers for faster operations and smaller windows
Automatically failover to alternate VSA if one of the VSA is not available,

while preserving index.
Additional
Discovery Options
including custom
discovery criteria
Manual Discovery displays the same view as seen in vCenter (including

folders)
Combine multiple discovery criteria (e.g datastores and cluster) to allow more
fine tuning of protection policies
Parallel IntelliSnap
VMware Snapshot
Operations
Leverage # of readers parameter to allow simultaneous quescing (software

snapshots) of multiple VMs for faster software snap creation/deletion
reducing overall IntelliSnap job time
Minimizes the redo log size for large VMs allowing even larger datastores
and VMs to be protected using IntelliSnap for VSA
Filter individual VMs or entire data stores during backup
Additional Filtering
Options
Virtualization v10
Feature
Benefits
vCloud Integrated
Backup and
Restores
Collect vCloud metadata during backup of VM/vApp
Recovery vCloud VM/vApp directly to vCloud
Leverage auto-discovery criteria and command line to provide custom SLAs

for customers
Flexible New
Restore Options
Thin Disk Restore for NFS Datastores: Trim unallocated portions in VMDK
and recover only used blocks for faster restore times and lower space
consumption
Recover VMDKs and attach to existing VMs for faster restores
Exclude VMDKs during full VM recovery
Leverage Command line options for creating customer SLA policies
Integrate with End-user facing Web portal to enable customers to create their
own protection and recovery windows.
Push install reduced packages into VMs if necessary that include complex
firewall rules for VMs in different vLANs.
See Virtualization Session 2 for details
Enhanced
Command Line
Operations for
Customizability
VADP Operational View

Duration and Impact highly correlated to VM I/O Workload
Production
Swap
Space
Data
Store
Data Change
Rate
HI
Freeze
Image
Redirected Data
Changes during freeze
Temp
VMDK
Reconcile
Image
LO
Temp
VMDK
VM Snap
VADP Copy Out
1-2 min
10s min>hour
Change Block Tracking

VADP protection copy
Reconcile
5-30 min
INTELLISNAP
Intellisnap Copy Progression
SnapProtectionClient Bundle:
SnapCopy
File System
MediaAgent
Application Agent
SnapProtect
On SAN Array
Native Format
Created with Array Snap/Clone
Indexed Live Copies

Live Vol
8AM
File information in Index Cache

Searchable Snaps
Application Consistent
SnapCopy
2PM
Primary Restore Copy
Snap Specs Defined by Array Vendor

8PM
Backup Copy
Stored anywhere
Indexed traditional copies
Off-Host Licensing:
File System
MediaAgent
Offline Recovery Tools (if applicable)
Active Mining (if applicable)
MA
Backup Copies
Disk
Cloud
Tape
Deduplication, Encryption,
Compression
Content Indexing Aware
Application Consistent
SnapManagers Clarified
Intellisnap Supported platforms

Check BoL as support growing....
http://documentation.commvault.com/commvault/release_10_0_0/books_onli
ne_1/english_us/prod_info/snap_protect_support.htm
IntelliSnap + VADP Operational View

Unlock Power of the HW Snapshot to Collapse the Window
Production
Swap
Space
Data
Store
Data Change
Rate
HW Snap
Redirected Data
Changes during freeze
Freeze
Image
Temp
HI
VMDK
VMDK
LO
Reconcile
Image
Temp
VMDK
Change Block Tracking

VADP protection copy
VMDK
VM
Snap
1-2min
HW
Snap Reconcile
30sec
40s
VADP Copy Out
10s min>hour
Operational Comparisons
VM
Snap
HI
Workload:
1 VM 80GB
DB server
Load Profile
(Iometer):
4K block size
100% random access
60% read, 40% write
VADP Copy Out
Reconcile
10s min>hour
1-2 min
Method
Scope
VADP
Full
VM Snap Time
0:01:40
Hardware Snap Time
5-30 min
IntelliSnap
Full
0:01:40
VADP IntelliSnap
Incr /CBT
Incr
0:01:40
0:00:30
0:01:40
0:00:30
VADP Copy
0:57:54
0:00:00
0:48:45
0:00:00
Reconcile Time
0:23:55
0:00:38
0:25:55
0:00:38
Total Impact Window
1:23:29
0:02:48
1:16:20
0:02:48
VM
Snap
1-2min
HW
Snap Reconcile
30sec
40s
VADP Copy Out
10s min>hour
Intellisnap VSA Sizing

Environment
500+ VMs
100-500 VMs
< 100 VMs
Physical VSA/MA
Server Config
8+ cores, 32+ GB RAM, sized for

dedupe
4+ cores, 16 GB RAM,
sized for dedupe
2+ cores, 4-8 GB RAM
I/O Paths
Dedicated I/O to Datastores and

backup disk
Dedicated I/O to Datastores

and backup disk
Shared I/O to datastores and

backup disk
Front end data size with

dedupe per VSA
30-40 TB
Up to 25 TB
Up to 5 TB
Front end data size w/o

dedupe per VSA
Up to 25 TB
Up to 20 TB
Up to 5 TB
IntelliSnap ESX Proxy
Dedicated Proxy
Shared Proxy
Shared Proxy (if necessary)
Virtual VSA/MA (must guarantee resources, no resource overcommit)

VM config
8 + vCPUs, 32-48 GB RAM, sized

for dedupe, lightly loaded ESX, 64
SCSI targets
6+ vCPUs, 16-24 GB RAM,

sized for dedupe, 64 SCSI
targets for VMs
2-4 vCPUs, 8 GB RAM
Front end data size with

dedupe per VSA
Up to 30 TB
Up to 20 TB
Up to 5 TB
Front end data size without

dedupe per VSA
Up to 20 TB
Up to 15 TB
Up to 5 TB
IntelliSnap ESX Proxy
Same ESX as VSA/MA VM (1

VSA/MA on ESX Proxy)
Same ESX as VSA/MA VM

(up to 2 VSA/MA on ESX
Proxy)
Virtualisation - IntelliSnap, VSA or

iDA?
Use SnapProtect / Intellisnap with VSA when:
You need multiple recovery points per day
You need application consistent backups for VMs with SQL, SharePoint and
Exchange (within the VMs)
You have a high change rate in VMs causes long software snap
reconciliation
You do not require DASH full (only Full and Incremental operations are
supported)
Use regular VSA (VADP) when:
Do not have enough snapshot/clone space for SnapProtect operations

You have limited ESX proxies available
You have a Single recovery point a day
You want to utilize Incremental forever with DASH full
Use iDA in guest when:

When you have Storage presented directly to VM including RDMs, Direct
iSCSI or NFS (Consider using SnapProtect)
When you have Large databases or large number of files in the VM
Module 10
Troubleshooting & Working with Support
Working with Support
View job details

View logs associated to job
Event Alerts
Save troubleshooting information to disk
Log files , send logs feature (include DR )
What do you need to do before calling support
Support team structure
BCS
ROMS
Topics
Understanding Error Codes

Understanding Log Organization
Performing Log Analysis
What happens when things go wrong?
Tools
Disaster Recovery GUI
Available in
Job Controller
Event Viewer
Job History
Job Summary Report
Alerts
Link to KB article
Use to search KB for related articles
BoL
Understanding Log Organization

Operation Logs
Found in <Install Path>\Log_Files directory
Self Maintaining
Installation Logs
Found in %TEMP% directory or
%PROGRAMDATA%\Simpana\Log_Files
Most Common Errors
Host name resolution
Insufficient space
Permissions
Performing Log Analysis
GxTail
Know your Patient
Start at the Top
Isolate the Job
Check Job Phases
Check Communications
Check Data Path Resources
Expand the Scope
Opening a Trouble Report (TR)
Use Web, E-mail or Phone

Level I triage(90%)
Known problem & solution
Classify problem for escalation
Level II Support experts (9%)
Application/OS experts
Level III Development (1%)
Log interpretation/Patch creation
Using SQL DBMaintenance
Checks for inconsistences

Re-indexes all database tables
Shrinks database
Troubleshooting
Detect lock timeouts/deadlocks
Best Practices:
Run Full check every 6 months
Run Recommended Check every 46 weeks
Base Folder and Resource Pack Tools
Process Manage (GxAdmin)

DBMaintenance
IOMeter.org (Base Folder)
CommServe Disaster Recovery GUI (Base Folder)
Media Explorer (Available from Support)
TapeToolGUI (Base Folder)
Module 11
Disaster Recovery
CommServe DisasterRecovery
documentation in BoL
Using
CommServeDisasterRecoveryGUI
Restore the database
for:
CommServe Server
SRM Server
Change the Name of the
CommServe server
Activate License
Perform Post-Recovery
Operations
Dedupe DB after CommServe

DR import
Real DR:
After a DR import, Pre-sp7 :

The Dedupe DB must be sealed to ensure Commserve and Dedupe databases
are in-sync.
Post SP7 , option to do DDB resync (without the need to seal the DDB) after DR
restore . Works by eliminating additional records in the DDB post DR restore of CS
thus keeping the CS DB and DDB in-sync
Fully Documented in BoL

eDiscovery
Topics
Terminology
System Requirements
Installation
Search
Management
Terminology
Was: Content Indexing & Search (FAST)
Now: Search, Indexing, eDiscovery (Lucene Solr)
(although there are still many references to Content Indexing in BOL)
Administrators
End Users
Compliance Officers
Lucene Library Component

Solr Search Component
Terminology
CI Upgrade challenges
Content Indexing
New engine in v10.
Fortunately not that many v9 deployments
using the FAST engine.
3 Options for FAST customers going
forward
CI Upgrade challenges Gradual Migration

Install the search engine using the latest version.
Re-associate the storage policies to use the current version of search
engine. Once this is done, all the new data will be content indexed on
the current version of search engine.
The index created using the previous version of content indexing
engine will be pruned according to the data aging rules.
You will be able to search the content indexed data on the previous
version of content indexing engine and current version of search
engine.
You can gradually re-pick the jobs that were indexed on the previous
version of content indexing engine to be re-indexed into current
version of search engine.
Once all the jobs are re-indexed into current version of search
engine, previous version of content indexing engine can be
uninstalled.
CI Upgrade challenges Re-Index

Deconfigure and uninstall the existing previous
version of content indexing engine.
Install the current version of search engine.
In the existing storage policies
select the current version of search engine
re-pick all the jobs on the storage policies
run the content indexing job
CI Upgrade challenges Park the FAST engine

Install the search engine using the latest version.
Re-associate the storage policies to use the current
version of search engine. Once this is done, all the new
data will be content indexed on the current version of
search engine.
You will be able to search the content indexed data on the
previous version of content indexing engine and current
version of search engine.
The index created using the previous version of content
indexing engine will be pruned according to the data
aging rules.
Logo
Multi Engine search

Federated Search
Across engines
CommServe V10
FAST Remains
V8/V9
Email engine
FAST
engine
V8/V9
Compliance engine
V10 with
Lucene
FAST engine will age with the
data
V10 CommServe will

index new data
No re-index required
Searching
Content store mail / end user search

Architecture
Disk targets are
recommended for
index operations
Physical Node
Based on Ingest
50k Object/Hr
Each active ingest

node has 6tb for the
index
Search Nodes are

capped at 30M
objects
Ingestion halts at
30M objects or 3TB
Full/Read Only
nodes can be
virtualized and
optimized
Virtual Search
Nodes will affect
search speed
Outlook or Web Console
Index performance
is affected by disk
target performance
Physical or Virtual
Physical Hardware
Search
Node
Search
Node
Read
Only
CS Mail / End User Search Cloud

Max 4 Search Nodes
Compliance Search Cloud
Max 8 Search Nodes
Search
Node
Read
Only
Search
Node
Read
Only
Storage Policy alignment

1 x Storage Policy to 1 cloud forced and highly recommended, but
can be overridden with approval by Corp.
Do not mix data types. 4 cloud types.
File Data Machine
File Data User
Email End user
Email - Compliance
Mixing data will reduce the performance and thus manageable object
count.
Installation
NOT SUPPORTED this is not black and white
with Search. Any doubts check with Product
Management.
Note that some code is contained in the media
agent. This is installed automatically but disabled
for Data Movement.
We only use 50% of disk space. Need rest for
housekeeping and optimisation.
Nodes are capped to 30m objects or 3TB
(whichever come first)
Then node is read only and Index can be
moved to a VM.
commvault-parser-app-0.1.jar
Is a file supported by the engine?
Use this app to test.
Good statistics available.

Note that only successful objects are monitored
for licensing and capping
Other features
Predictive typing on previously searched items

Will look inside zip files when indexing
When installed, 2 x new search alerts are
automatically generated
Possible to split the indexes. i.e. search on one
volume (small) and HTML previews on another
(large).
Design aspects
User locked to engine so plan up front split of mail. i.e. cannot
subsequently have some of USER_A mail in engine 1 and
some later in engine_2.
Space cannot be retrieved. Try to keep like retention periods
together so all data expires close together.
6TB recommendation is a one size fits most recommendation.
Not all customers will fit this profile.
Only successfully indexed data is monitored for capacity

license and for node capping.
All attachments linked with an email are classed as one object.
Workflow
Topics
What is workflow?
Workflow
What does it do?
Workflow
GUI based workflow designer

Enable massive automation
capability
Customize Simpana to your
unique business processes
Rapidly accelerate time to
develop custom capabilities
Workflow Use Case Examples

File System Backup and Restore: Automates entire
flow of backup, cross-server recovery and notification.
Client Group Policy: Performs mass re-assignment of

clients to backup policies.
Set Global Property: Executes configuration change

across the entire environment.
Laptop Registration: Automates user sign-up ,

registration, and notification.
Execute Process on Group: Runs a command across

a mass group of clients.
Workflow
GUI based
workflow designer
Enable massive
automation
capability
Customise Simpana
to your unique
business processes
Rapidly accelerate
time to develop
custom capabilities
Workflow
Workflow
Troubleshooting & Working with Support

Partner Tools
Topics
Technical Reference Library

Maintenance Advantage
You Tube
Online Forums
CommVault Technical Reference Library

http://http://partners.commvault.com/innervault/commvalue/technical
_reference_library.asp
Free subscription with

Advanced
Certification
Free for Partners with
CommValue
subscription
Subscriptions
available for
purchase on the web
Maintenance Advantage
https://ma.commvault.com/
InnerVault
http://partners.commvault.com/innervault.asp
Online Forums
Planning and Design
Topics
Determine Requirements
Collect Data
Evaluate Options
Best Practices
Propose a solution
Determine Requirements
List all Business
requirements
Prioritise the list by
Business need
Perceived Risk
Definable
Estimated Cost to
solve
Collect Data
Storage Management Attributes
Data Availability Requirements
Data Retention Requirements
Data Collection Tools
Storage Management Attributes

(Analyse customer data)
Size of
Data
Location
of Data
Type of
Data
Rate of
Growth
Storage
Management
Attributes
Rate of
Change
Restore
History
Data Availability Requirements

(determine accessibility)
Service
Level
Agreement
Business
Continuity
Data
Availability
Requirements
Archive
Disaster
Recovery
Data Retention Requirements

(how long and where should customer data be stored to meet
business needs)
Legal Requirements
Customer
Confidence
Risk
Assessment
Retention
Policy
Government
Requirements
Cost
Company
Requirements
Reputation
Industry
Requirements
Data Collection Tools
Hardware Inventories
Software Inventories
Network Diagrams
Historical data for existing backup product
Future Plans
Identifying Existing Resources

Existing Data Path Architecture
SAN/LAN/WAN
Transition points
Alternate routes
Actual Available Bandwidth
Existing Protected Storage Architecture
Non relocate-able storage
Current and Max Capacity
Compatibility
Evaluate Options
Simpana Software Modules

Budget limitations
Technology limitations
Time constraints
Purchase vs. Re-purpose
Determine scope category
and scope parameters
Product choices
Simpana Software Modules

Data Protection
Archive Solutions
Replication
Resource Management
Compliance
Propose Solution
Recommended Solution
Alternate Solutions
Implementation Plan
Pilot
Parallel
Phased
Plunge
Architecting a Solution
Locating and sizing Libraries
Locating and sizing Media Agents
Data paths
Can I get there from here?
Design Storage Policies
Validating the solution
Library Best Practices
Use the correct OEM tape drive driver.

Limit # of drives / bus channel.
Ensure all devices are consistently seen.
Vary chunk size and blocks as necessary.
Raid 5 most common for DiskLibs.
Format DiskLibs to 64KB/sector.
Design Storage Policies

Determine number of Storage Policies to
optimise storage use without compromising
SLAs
Best use of Deduplication features for optimum
results
Determine number of copies in each storage
policy
Determine data path(s) for each copy for
optimum resilience and performance
Visualise the solution

Create a Visio diagram with all
Simpana components.
Does it feel right?
Can you see obvious bottlenecks or
incorrectly designed components?
Thank You

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Welcome

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Planning & Design

Reference points and further

One Platform, One Approach

Simpana V10 is now rearchitectured to make data

Protect, manage and access

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Why is granular access to data a big deal?

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CommVault : Name of the company

Note from BoL - When a feature is classified as Deprecated, it

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Common Technology Engine

Conceptually, ContentStore combines our

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Controlled release of features

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Early Release features

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Day wise Agenda

Day1 : Introduction , Commcell Architecture , Certification path ,Licensing

Day 2 : Module2 : Storage Resources (Disk , Tapelib config) , Module2 Lab

Day 3 : Module4 : IdataAgent , Filters , Archiving (Onepass) , Module4: Lab

Day 4 : Module7 : Processes , ports , firewall , Module7 Lab Activities,

Day 5 : Module10 : Log analysis , Troubleshooting , Module10 activities, Module11:

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No unauthorized use, copy or distribution.

Books OnLine PDF format also

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Help - All help panels linked to BoL

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Installing the CommServe Component

Installing the CommServe Component

Other Simpana Databases

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Essential Administration Module

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Administrators can also log off other

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Essential Administration Settings

Apply Production license

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Data Protection CLA Reference

All File System Agents (except NDMP)

Included in CLA Tier

Archive CLA Reference

Included in CLA Tier

Essential Administration Settings

Split by Backup and Archive

Cut down version of CLA.

Full details of how CLA

Essential Administration Settings

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Essential Administration Settings

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