Benchmarks By Company

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Benchmarks By Company
Amazon
Base- 95 96 97 98 99
line

00

01

02

03

04

05

06

07

08

09

10

11

12

13

14

15

16 Previous
First
Year
Year
%
%
Change Change

Amazon

84

84

88

88

84

87

87

88

86

86

87

86

85

88

86

83

-3.5

-1.2

Internet Retail

78

77

83

84

80

81

83

83

82

83

80

81

82

78

82

80

-2.4

2.6

All Others

77

75

82

83

79

80

82

82

82

83

78

80

82

75

81

80

-1.2

-3.9

Newegg

NM NM NM NM NM NM NM

87

88

86

84

85

84

83

81

79

-2.5

-9.2

Netflix

NM NM NM NM NM NM NM

84

85

87

86

74

75

79

81

76

-6.2

-9.5

eBay

80

80

81

78

79

81

81

83

80

79

75

-5.1

-6.3

Overstock

NM NM NM NM NM NM NM

80

82

82

83

83

81

79

77

73

-5.2

-8.8

Buy.com

78

78

80

80

80

80

81

NM NM NM NM NM NM NM NM NM

N/A

N/A

barnesandnoble.com

77

82

87

86

87

87

88

NM NM NM NM NM NM NM NM NM

N/A

N/A

1-800FLOWERS.COM

69

76

78

76

79

77

77

NM NM NM NM NM NM NM NM NM

N/A

N/A

uBid.com

67

69

70

73

73

73

74

NM NM NM NM NM NM NM NM NM

N/A

N/A

Egghead.com

73

N/A

N/A

82

82

84

80

81

Score tables print best in landscape.

Legend

Notes
ACSI releases industry results throughout the year and updates the national index quarterly. Baseline measurements are from the summer of 1994.
**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.
***Measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.
The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the ACSI-measured companies. It is an
aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry. Individual company scores
within the "All Others" category cannot be derived without additional data collection (see "ACSI Products and Services," or to generate your own ACSI score using the
ACSI methodology, see "ACSI MonitorSM").

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10/13/2016 1:12 AM