James Smith

SENIOR SOFTWARE QA TESTER

City State| 555-555-5555 | email@email.com

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Senior software QA tester with full system development lifecycle experience, including designing, developing and implementing test
plans, test cases and test processes fueling swift corrective actions, significant cost savings and fault-free audits.
Over 13 years of QA software testing experienceand six years of Product Management and User-Acceptance Testing experience.
Backed by strong industry proficiency including high profile software version releases, advanced command of various testing suites,
Agile methodologies; cross-functional skills in Business Analysis and Product Management.
Skills Summary
SQA Testing & Methodologies
Requirements Analysis
Test Plans, Cases &
Processes
Functional Requirements
Scripting & Documentation

Regression & Ad Hoc Testing

UI & Compatibility Testing
User-Acceptance Testing
Performance / Load / Stress
Testing
3rd Party Application Integration

Testing Automation
Defect / Bug Tracking
Test Strategies & Coverage
3rd tier Product Support
CRM SME-Mentor

Professional Experience
Software Quality Assurance Tester

Feb 2013 - Present

Vetsamerica Business consulting

Serve as a key member of software QA team as the lead QA consultant on User Acceptance Testing for the U.S Veterans Affairs Health Care
division. Supervise a five-member software QA testing team in developing and implementing automated test management tools and qualitycontrol methodologies to ensure compliance with QA standards, federal regulations and customer specifications. Results:
Created and executed automated software test plans, cases and scriptsto uncover, identify and document software problems and
their causes. Led QA effort that:
Imported entire suite of manual Test Scripts into automated testing tool,which reduced execution time and logged concise test
metrics.
Produced reliable Requirements Traceability by automatically mapping apex level feature artifacts to Test Cases.
Automated test execution results which captured comprehensive and concise testing data leading to reliable, streamlined reporting.
Deconstructed multi-feature Test Cases into single feature Test Casessuitable for segmented testing and traceability.
Conducted formal and informal product design reviewsthroughout the software development lifecycle to provide input on functional
requirements, product designs, schedules and potential issues. Leveraged developer relationship background to communicate effectively
with software design team, quickly gaining their respect and becoming a valued, go-to team member on challenging test cases.

Senior QA Engineer, CRM Group, 08/05 02/13, QA Engineer, CRM Group, 8/00 to 8/05

Aug 2000 - Feb 2013

Sage Software
Promoted to serve as Senior QA Engineer, overseeing quality-assurance testing and teams for client software and systems development
projects. Performed system, performance, load, regression, stress and data interface testing. Provided developer teams with detailed reports
on quality metrics, defect identification, reporting and validation. Results:
Key contributor in the design, development, testing and support of proprietary Customer Service software.This module allowed
clients to report and track Support Tickets, Defects, Products and Solutions throughout the resolution lifecycle.
Designed and implemented automated test casesaddressing areas including database impacts, software scenarios, regression testing,
negative testing, error/bug retests and usability.
Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen
and content to software developers.
Implemented automated Test Suite containing all resolved defects eliminating undetected recurrences.
Delivered thorough QA testing reports that determined product quality and release readiness.

Software Developer

Nov 1999 - Aug 2000

Eltrax Software
Worked with team providing hospitality software installation on client sites. Provided on-site client training, support and system configuration
tailored to the needs of the customer. Executed QA testing in support of the development phase of new software releases, service packs and
hot fixes.

Education
Information Technology

2003 - 2005

Western International Universtity

Information Technology

1998 - 1999

Front Range Community College

Technology Skills
Rational Jazz Suite (RRC,RTC,RQM), ~ Rational Robot ~ Rational TestComplete ~ JIRA ~ SQL/Oracle databases ~ VMWare ~ SharePoint ~ MS
Office Technologies ~ IIS ~ Windows Operating Systems ~ Remote Desktop ~ Citrix Server