MINOR PROJECT

ON

AN ANALYSIS OF JOB SATISFACTION AMONG THE

EMPLOYEES OF AXIS BANK LTD
Submitted in partial fulfillment of the requirements
for the award of the degree of

Bachelor of Business Administration (BBA)

To
Guru Gobind Singh Indraprastha University, Delhi

Guide:
Dr. Sukhwinder Singh

Submitted by:
Mohit Dhall
Roll No.: 07624401714

Institute of Innovation in Technology & Management,

New Delhi 110058
Batch (2014-2017)

Certificate
I, MR. Mohit Dhall Roll No. 07624401714 certify that the Minor Project
Dissertation (BBA-311) entitled An analysis of Job satisfaction
among the employees of Axis bank Ltd is done by me and it is an
authentic work carried out by me. The matter embodied in this project
work has not been submitted earlier for the award of any degree or
diploma to the best of my knowledge and belief.

Signature of the Student

Date:

Certified that the Minor Project Report/Dissertation (BBA-311) entitled An analysis of

Job satisfaction among the employees of Axis bank Ltd done by Mr. Mohit Dhall, Roll No.
07624401714 , is completed under my guidance.

Signature of the Guide

Date:
Name of the Guide: Dr. Sukhwinder Singh
Designation:

Countersigned
Director / Project Coordinator

ACKNOWLEDGEMENT
It is pleasure to acknowledge many people who knowingly and unwittingly helped me, to
complete my project. First of all let me praise God for all the blessings, which carried me
through all those years?
First & foremost , I would like to express my regards to Dr. Sukhwinder Singh for his
constant encouragement and support. I would also like to express my immense gratitude towards
all the lecturers of our college for providing the invaluable knowledge, guidance ,
encouragement extended
during the completion of this project.
I extend my sincere gratitude to all my teachers and guide who made unforgettable contribution.
Due to their sincere efforts I was able to excel in the work entrusted upon me.

Signature of the student.

CONTENTS
S No
1
2
3
4
5
6
7
8
9
10
11
12

Topic
Certificate (s)
Acknowledgements
List of Tables
List of Figures
List of Symbols
List of Abbreviations
Chapter-1: Introduction
Chapter-2: Research Methodology
Chapter-3: Data Presentation & Analysis
Chapter-4: Summary and Conclusions
References/Bibliography
Appendices

Page No
1-20
21-33
34-52
53-57

EXECUTIVE SUMMARY

Employee satisfaction has been defined as a function of perceived performance and expectations.
It is a persons feeling of pleasure or disappointment resulting from comparing a products
outcome to his/her expectations.
If the performance falls short of expectations, the employee is dissatisfied and if it matches the
expectations, the employee is satisfied. A high satisfaction implies improvement in efficiency
and performance doing work or service. The process is however, more complicated then it
appears. It is more important for any organization to offer high satisfaction, as it reflects high
loyalty and it will not lead to switching over once a better offer comes in.
To carry out the study of the employee satisfaction at company and assess the employee
satisfaction level in present competitive environment of Industry to help knowing and reading of
the

minds of the current generation professionals regarding their Company Culture,

Compensation, Work atmosphere, Management support, Job satisfaction, performance appraisal

and Career growth opportunities.

Employees are the basis of every organization. Recruiting and retaining knowledgeable people
for the job is essential for an employer. But it works only if employee satisfaction is considered

more important because of it employees attracted and not leave the company. It is require
studying the various factors to assess employee satisfaction level.