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A Travel Professionals Guide to China Eastern Airlines
Inside:
PREMIUM
SERVICES
p. 2
FEATURED
DESTINATIONS
p. 3
VIP
MEMBERSHIP +
EXCLUSIVE
BENEFITS
p. 4-5
CONTACT
US
p. 6
ONBOARD
PRODUCTS
Business Class
Economy Class
StockInDesign Inc.
Limo Service
China Eastern Airlines offers complimentary
luxury limousine service to and from select
gateways for First and Business Class customers. Enjoy our world-class service from
the moment you leave your home to when
you arrive at your final destination. This
service is currently available for Los Angeles
(LAX), San Francisco (SFO), Chicago (ORD),
New York (JFK & LGA), and Shanghai (PVG).
Terms & conditions apply, please visit our
website for full details.
PREMIUM LOUNGE
Relax in China Easterns new flagship lounge at Shanghai Pudong Airport, available for all First and Business
Class customers. Our airport oasis offers gourmet
Western dining, showers, a nursery, and more. It also
features fully-equipped, spacious computer desks for
the business traveler and Wi-Fi throughout.
PREMIUM
SERVICES
accommodations
China Eastern offers complimentary overnight hotel
accommodations in Shanghai whenever an involuntary stop is taken. Your customers can also enjoy a
complimentary day room for a short rest between
flights at Shanghai Pudong aiport if the connection
time is greater than 5 hours. Visiting Shanghai? Complimentary Maglev train ticketsthe first and only
commercially operated Magnetic Levitation line in the
worldcourtesy of China Eastern.
Fuzhou
FEATURED
DESTINATIONS
Nanjing
When visiting Nanjing in Chinas eastern province of
Jiangsu, a must-see is The Gate of China. Built during
the Ming Dynasty, this ancient, remarkable site is
the city gate with the most complex structure in the
world.
China Eastern flies from Shanghai Pudong to Nanjing
seven times a week, once every day.
Beijing
Catch China Easterns quick flight to Beijing to check
out a lesser-known but equally breathtaking attraction: The Summer Palace. Featuring lakes, gardens,
and of coursepalacesis a stunning mix of luxurious
arcitecture and natural beauty.
China Eastern flies from Shanghai Pudong to Beijing
32 times a weekfour times a day Sunday through
Tuesday, and five times a day Wednesday through
Saturday.
StockInDesign Inc.
With China Easterns VIP Platinum card, members who earn 99,440 miles
(160,000 km) or take 90 flight segments within 12 consecutive months will be
awarded Platinum status & free upgrades for four international flight segments
per year up to 48 hours prior to the schedule departure.
VIP
MEMBERSHIP +
EXCLUSIVE
BENEFITS
platinum benefits
Platinum (Elite Plus)
Silver (Elite)
Guaraneteed Reservation
(Full Fare Economy)
Up to 24 hours prior
Up to 48 hours prior, up to 24
hours for international flights over
6 hours
Up to 72 hours prior
Seat Selection
N/A
Priority Check-In
N/A
Lounge Access
Priority Boarding
N/A
Points Overdraft
Up to 12,000 points
Up to 6,000 points
Up to 3,000 points
elite qualifications
Tier
Qualification Points
Qualification Segments
90
Silver (Elite)
VIP
MEMBERSHIP +
EXCLUSIVE
BENEFITS
skymiles accrual
Medallion Mileage Bonus is based on Base Miles Earned: Diamond 120%, Platinum 80%, Gold 60%, Silver 40%
China Eastern
Marketed Flights
Eligible Purchased
Accrual Classes
Base Miles
Medallion
Medallion
Qualification Qualification
Miles
Dollars
Medallion
Milleage
Bonus
First: U
100%
200%
300%
200%
60%
Yes
First: F
100%
150%
250%
150%
50%
Yes
First: P - International
100%
150%
250%
150%
50%
Yes
First: P - China
Domestic
100%
25%
125%t
150%
25%
Yes
Business: J
100%
100%
200%
200%
40%
Yes
Business: C
100%
100%
200%
150%
40%
Yes
Business: D, I
100%
75%
175%
150%
35%
Yes
Premium Economy: W
100%
25%
125%
150%
25%
Yes
Economy: Y
100%
25%
125%
150%
25%
Yes
Economy: B
100%
N/A
100%
150%
25%
Yes
Economy: M, E, H
100%
N/A
100%
100%
20%
Yes
Economy: N, K
75%
N/A
75%
100%
15%
Yes
Economy: L, R, S, V, T
50%
N/A
50%
100%
10%
Yes
For online U.S. website application, please contact Max by email at contactus@chinaeastern-usa.com or phone
at 213-787-8841.
For offline U.S. website application:
For Los Angeles, please contact Max using the contact information above.
For San Francisco, please contact Alvin by email at alvin@chinaeastern-usa.com or phone at 650-918-3068.
For Chicago, please contact Karl Wang by email at wanglw@ceair.com or phone at 702-426-8063.
For New York, please contact Jessica by email at jessicamu@chinaeastern-usa.com or phone at
212-685-8685 ext. 2181512.
CONTACT
US
general issues
Location
Contact
Phone
Fax
Los Angeles
Carol Jang
carol@chinaeastern-usa.com
213-787-8805
626-583-1515
New York
Elaine Zhang
elainez@chinaeastern-usa.
com
212-218-1513
212-685-8870
San Francisco
Chao Chen
chao@chinaeastern-usa.com
650-918-3059
650-348-3627
Chicago
Carol Jang
carol@chinaeastern-usa.com
213-787-8805
626-583-1515
Honolulu
Dongming Qi
qidongming@chinaeastern-usa.com
N/A
808-955-1090
Vancouver
Leslie Li
nanli@chinaeastern.ca
604-689-8998
604-689-8119
Toronto
Liv Yao
liv.yao@chinaeastern.ca
416-926-8998
ext. 106
416-926-1667
escalated issues
Location
Contact
Title
Josh Cai
New York
Michael King
San Francisco
Shirley Minyan
Chen
Sales Manager,
San Francisco
Honolulu
Dongming Qi
808-955-1090
Vancouver
Leslie Li
Sales Executive,
Vancouver
604-689-8998
Toronto
Jeffery Zhu
shirleychenmu@chinaeastern-usa.com
nanli@chinaeastern.ca
Phone
213-787-8805
650-918-3050
416-926-9051