LIST OF ACTIVITIES

1. Over phone or emails, starts communicating with all the customers where
ever turbines are running/ pending repairs.
2. Collect information from Mr. Ravi Kumar- CRM pertaining to last service/
spares supplied.
3. Send mails to all customer those who have completed service /spares
more than 10 months, requesting them for turbine maintenance/check up by
service team.
4. Based on above input, forward quote for service and spares.
5. Collect Po and advance, supply service and spares accordingly. Follow up
regularly with PPC/SCM for timely supply of spares, rendering service with
CRM (me)
6. Send customer satisfaction survey form to all known customers and collect
the feed back, monthly take 6 satisfied customers (Required for ISO)
7. Any turbine complaint/ spares or service request received from customer
either phone or mails/fax to be replied with in 24 hours, there after action
plan can initiate and forward in details. Customer may approach any time/
any hours in a day, least attend and reply immediately by text or phone.
8. Raise Service proforma invoice and submit to account department fro
original invoice, which need to courier to customer for payment. Follow up
with courier details for payment.

TARGET

1. Revenue generation as much as possible by rendering service and spares.

2. Good feed back from customer wrt service / after sales supports. A
SATISFIED CUSTOMER is an asset to our company /organization.

For further any clarification at any time, please dont hesitate to call/meet
me.