LMS EmCare Clinical User Guide Document

Learning Management System (LMS)

User Guide
April, 2012

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Table of Contents
1. Accessing SuccessFactors Learning Management..................................................3

2.

1.1

Accessing via the EMSC Portal when logged into the network.......................3

1.2

Accessing via the Web (off the EMSC network)..............................................4

1.3

Accessing via Citrix........................................................................................ 4

Completing Training............................................................................................. 9
2.1

Accessing the Learning Plan..........................................................................9

2.2

Completing Assigned Learning.....................................................................10

2.3

Exams.......................................................................................................... 13

3.

Printing Training Certificates..............................................................................16

4.

Going back into the training course...................................................................18

4.1 Going back to in process training.................................................................18
4.2 Going back to completed training................................................................20

5.

Running Reports................................................................................................. 22

6.

Help.................................................................................................................... 24

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1.1. Accessing Learning Management
1.1

Accessing via a workstation

Go directly to https://emsc.plateau.com/learning/user/nativelogin.jsp
Enter your User ID. Your user ID is a numeric field. For example:
8980387. You can also find your ID on your payslip. The default
password is Password#1.

1.2

Accessing via an iPAD

From your browser (not an app)

Go directly to https://emsc.plateau.com/learning/user/nativelogin.jsp
Enter your User ID. Your user ID is a numeric field. For example:
8980387. You can also find your ID on your payslip. The default
password is Password#1.

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2.Completing Training
2.1

Accessing the Learning Plan

To access your learning items you can click on the link under the item you
want to complete or you can hover over the items and click on go to
contents

1.2

Completing Assigned Learning

Click on the Learning Item (course) name

Or hover over the course and click on content

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Either clicking on the learning item name OR clicking on Go to Content will

bring up the following screen

To start the chapter or section click on the link for the name of the section

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Training must be completed in sequential order. For example, the exam

cannot be completed before completing chapter 1 and the
acknowledgement form. Each link will only be active and clickable if the
previous section has been completed.
When in the screen that displays the chapters and learning activities you
can exit the learning item and go back to your learning plan by click on
the

button

You can also return to your learning plan at anytime by clicking on the
button
The learning item (chapter) will appear in a new window
Important Note: Maximize the training screen for the best viewing of the
training. To maximize the screen click on the middle square button on the
upper right hand corner of the screen.

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Once inside the content/chapter there will be navigate buttons similar to

the buttons below

Click the navigation buttons to complete the chapter and at the end of
the chapter click on
Each time you complete a chapter or acknowledgement you will be
returned to the screen shown below

Click on

to go to the next step

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1.3

Exams

Most of the courses have an exam at the end of the course and in most
cases the exam cannot be completed until the previous segments of the
training have been completed
When the exam is available (after you completed the previous segments)
you will be able to click on the link under the exam item

3.Printing Training Certificates

To print your training certificate go to the Learning Plan home screen

Click on Home at the top of the screen

Click on Completed Work

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Hover (hold your mouse over) the training course name and click Print
Certificate

The system will display the following message until your certificate is
ready

When the certificate appears click the print button or go to file print

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Note: You cannot print your certificate from an iPAD but you can go in at any time
and print it from your computer.
Once an item or grouping of items is complete you will see a green check
mark next to the items. When all items are complete in a learning plan
you have to go to completed items to see them again.

4.Going back into the training course

4.1 Going back to in process training
At any time you can stop your training and go back to it at a later time!
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If you are in a chapter and you need to exit and go back at a later time
click the

at the top right hand corner of the content

When you are ready to go back into your content follow the steps in this
guide to access your learning plan and the content
The learning item will now say in progress instead of available

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The message below will be displayed

Click OK and the system will return to the last slide viewed

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4.2 Going back to completed training
To access completed chapters or exams go to the Learning Plan Home
Page

Click on Completed Work

Click on the course name OR hover and click on Review Content

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Click on the content you want to review

Note: You cannot take the exam again after having successfully passed it

5.Running Reports
Supervisors, Managers, and Directors can run reports to see if his or her
employees have completed training. They can only see employees in
their chain of command. For example, a VP of the department can see
everyone in the department. But manager only responsible for 5 people
can only see those five people.
1. Login to SuccessFactors following the steps noted in Section 1 Accessing SuccessFactors Learning Management.
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2. Access the learning tab
3. Click on Reports under Easy Links

4. Chose the report you want to run. The most useful will be
Curriculum Status (CSV)

5. Select who you want to run the report on

Self would show the training that you have not completed
Direct subordinates will show just the people who report direct to you
All with show your direct subordinates and their subordinates

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6. Click Run Report

6.Completing Training on an iPAD

From your browser (not an app)
Go directly to https://emsc.plateau.com/learning/user/nativelogin.jsp
Enter your User ID. Your user ID is a numeric field. For example:
8980387. You can also find your ID on your payslip. The default
password is Password#1.

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Click on the arrow (

) next to the item you want to complete.

Touch go to content

Touch the line under the content item you want to complete
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When an item is complete you will see

next to the item.

Please note: you cannot go back to a Learning Plan item on the iPAD once
you complete it. For example, once Anesthesia Compliance Training, CH1
Exam, and CH2 Exam are complete the Anesthesia learning plan will no
longer display under your items on the iPAD.

7.Help & Troubleshooting

6.1 Content Issues
For questions relating to the content assigned, contact the content
provider directly at 303-495-1294.

6.2 Technical Issues

For technical issues or access issues contact the EMSC IT Helpdesk at
866-267-9111

6.3 System Requirements

Supported browsers:

Internet Explorer (Supported version is between 6.0 and 9.0.)

Mozilla Firefox (Supported version is 3.6.x.x and above.)

Safari on Mac (Supported version is 5.0 and above.)

Java

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Supported version is between 1.5 and 1.6.x.x.

Flash player

Supported version is 9.0.124 and above.

Adobe Reader

Supported version is 9.0 and above.

6.4 Troubleshooting

This is what will appear after the system check

Software Check Results
The following are the results from the software check:

Microsoft Internet Explorer 8.0 -

Supported browser is detected.

Supported browsers:

o
o
o

Java 1.6.0.13 -

Internet Explorer (Supported version is between 6.0 and 9.0.)

Mozilla Firefox (Supported version is 3.6.x.x and above.)

Safari on Mac (Supported version is 5.0 and above.)

You have the correct version installed and enabled.

Supported version is between 1.5 and 1.6.x.x.

Flash player 11.1.102.55 -

You have the correct version installed and enabled.

Supported version is 9.0.124 and above.

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Adobe Reader 9.3.2.0 -

You have the correct version installed and enabled.

Supported version is 9.0 and above.

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