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8D Problem Solving Process

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Date

Time Country Venue


9AM 17/11/2016 - 18/11/2016
Malaysia Armada PJ
5AM
9AM 21/3/2017 - 22/3/2017
Malaysia Armada PJ
5PM
9AM 21/9/2017 - 22/9/2017
Malaysia Armada PJ
5PM

Overview

The 8D Problem Solving Process is one of the most effective problem solving processes that
can successfully be applied in many different types of industries and organizations to identify
and eliminate the underlying root cause(s) of a problem.

8D is structured approach to problem solving helps by having a systematic roadmap. In this


way of solving problems, your team members will become efficient problem solvers saving a
lot of time and increasing profitability for your organisation.

Learning Outcomes

By the end of the program, delegates will be able to:

Understanding the purpose and objectives of each


phase of the 8D Problem Solving Process
Apply different problem solving tools in each phase of the 8D Problem Solving Process
Use assessing questions at the end of each phase to ensure systematic root cause
analysis and problem solving.

Who Must Attend

This course is designed for you who is involved in problem solving projects, including

production, receiving and shipping, engineering, purchasing and sourcing, product


development, customer support, human resources, and quality.

Course Details

Day 1
8D Problem Solving Process Overview
D1: Establish the Team
D2: Describe the Problem Problem Statement and Exercise
D2: Describe the Problem Problem Description and Activity
D2: Describe the Problem Possible Causes and simulation
D3: Develop Interim Containment Actions
D4: Define and Verify Root Causes Comparative Analysis and Exercise

Day 2
D4: Define and Verify Root Causes Root Cause Theory Testing and Activity
D4: Define and Verify Root Causes Root Cause Verification
D5: Develop Permanent Corrective Actions Mistake-Proofing
D5: Develop Permanent Corrective Actions Solution Development and Practical
D6: Implement and Validate Permanent Corrective Actions
D7: Prevent Recurrence Process Control Plan
D7: Prevent Recurrence Out-of-Control-Action-Plan
D8: Recognize Team and Individual Contributions
Consolidation, Certification and Photo Session

Methodology

Interactive lectures, discussions, case studies, progressive assessments and presentations.

Course Leader

Mr SY LEE
B. Eng (US), MIEEE, AMIM, Dip Sc.

Mr Lee, Motorola Six Sigma Green Belt, is extensively involved test development, product
engineering, process engineering and handle various manufacturing engineering projects
internationally. He comes with 25+ years of experience in semiconductor manufacturing fields
and multi-lingual translator.
Professional Qualifications:

MIEEE (member of Institute of Electrical Electronic Engineer, USA)


AMIM (Associate Malaysia Institute of Management)
Bachelor Engineering (USA)
Certificate Chinese Education (Taiwan)
Diploma in Science (Malaysia).
Certified HRDF Trainer EMP/0915

For his training and advisory services, feel free to contact us at info@itrainingexpert.com or
call us at +603 8082 3707.

Testimonies

Investment

Normal fee
Sign up 1 pax
Pay before course starts
MYR 2,780.00
USD 650.00
Early Bird
Sign up 1 pax
Pay 14 days before course starts
MYR 2,180.00
USD 500.00
Group Fee
Sign up 3 pax or more
Pay 14 days before course starts
MYR 2,080.00
USD 480.00

(Fee inclusive of GST, Buffet Lunch, Refreshment, Welcome Pack, Training Materials Certificate of Achievement)

Certificate
Upon successful completion of this program, you will receive a Certificate of Achievement.
Certificates are distributed on the final day of the program.

Payment mode:
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest
payment integration system through our website.
2. BANK IN CHEQUE
Bank in and then scan the Bank-in slip and email to us before the course commence to confirm
your seat.
Courier your cheque payment to our Finance HQ.
*Note that we DO NOT take any payments during the event.
3. BANK IN CASH:You can also pay by cash through bank-in our company bank account.
4. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via
international banks.

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