47.

SURAT BALASAN ATAS PENGADUAN KARENA KETERLAMBATAN (BAHASA

INGGRIS)
NAMA PERUSAHAAN
-jenis usaha perusahaan-alamat lengkap perusahaan-nomor telepon perusahaan-

No: __________

____ (tanggal) ____

--Mr/Mrs/Ms---alamat lengkap ---kota dan kode pos--

Dear Mr/Ms,
We are very sorry to learn from your letter of __________, complaining of delay in delivery. It is
our usual practise to send the goods by the carrier well in advance of promise delivery dates.
We thank you for drawing our attention on a situation of which we had been quite unaware until
you wrote to us and ask you to accept our apologies for the inconvenience you have suffered.
Thank you for your kind attention.

Yours faithfully,

--tanda tangan-(-nama lengkap-)

--jabatan--