Why cant I pair my Yi Home Camera?

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December 1, 2015

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If you are now suffering from any App downloading/pairing/connecting failures related issues with Yi Home
Camera, this article is a best solution summary for you.

HW and App versionsmismatch

Camera firmware is too old

1. make sure your App version is up to date

2. make sure your Wi-Fi SSID and password is correct and there is no any other security related settings
on your router, such as:
No static IP address assignment
No MAC address filter
3. 2.4GHz Wi-Fi is supported only.

1. Identify the product version of your camera

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Please check the first 4 characters on the back of the camera as below figure ,
if the format is [0~9][0~9][A~Z][A~Z], the 3rd and 4th characters standard for the country code (case
insensitive):
CN: Chinese Version
US / TW /KR/other Country Code: International Version
all other format strings:Chinese Version
Please be aware of that:
Chinese version is to be used in China mainland only.
International version is to be used in US/TW/KR only.

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2. Install the matchingApp

You have to install the correct App, otherwise the cameracan be never paired.
Currently we haveofficial selling channels in CN/US/KR/TW only, in any other countries/areas, you cant find
this App inyour local Google Play or App Store. Error message may benothing/this App is not available in
your market/your device is not support this App/etc.
Android Device:
Chinese Version:App Download
International Version: installfrom your local Google Play
IOS Device:
Chinese Version: Switch to ChinaApp Store then install.
Alternately, you can also try the AppMi Smart Home.
International Version: installfrom your local App Store

We always suggest customers to keep the camera firmware version update to date to get better product performance.
If you have already prepared the matchingCameraand App, but still failed in camera pairing or you found
the camera working improperly even after reset.
In most case, you can fix it via updating the camera firmware manually.
1. Download the latest version of firmware
Chinese Version: Download Link Backup Link
International Version: Download Link(US Version)
2. Do manually update following the instruction.
Note: the firmware version must match your cameraversion. You can flash a Chinese version camerawith
any other version of firmware and power-on it, but it can never be paired.
I believe above two steps can solve most of your troubles, but if you still have problem, please feel free to
contact us: support@weareyi.com

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And you can find out more support information from our support site.

Be the first to like this.

43 thoughts on Why cant I pair my Yi HomeCamera?

December 5, 2015 at 2:20 pm

Hi,
Can yi home camera used in malaysia?

Nordalila
Razali

December 6, 2015 at 12:32 pm

We dont suggest to use China version out of China mainland. And were now
planning to establish the official selling channels in Malaysia for local version.

reignlw

December 25, 2015 at 12:27 pm

Whats the point in nit using China version outside of Chine? What is the catch?

lukacs zs

December 26, 2015 at 7:21 am

CN version is only officially selling in China mainland. CN version sold of out

China is not authorized by Xiaoyi company, its individual behavior, not

yicamera

certificated and protected by local.

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December 15, 2015 at 6:39 pm

Thanks a lot worked for me. I have CN version.

And question it is possible to see camera in computer? Linux or Windows ?
Thanks

Kolda

December 16, 2015 at 5:19 am

Hello Kolda, for security reason, we currently support App only.

yicamera

December 16, 2015 at 4:17 pm

hi,
may I using other apps for this camera.

wassan fird

December 17, 2015 at 2:48 am

Mi Smart Home in App Store is the only alternative one, any other non-official App
may have security risk.

yicamera

December 17, 2015 at 10:06 am

Im from malaysia,I have purchased CN version via online, and im dont know chinese.
Tried hard to get the camera work but fail.Any posiblity for me to use it in english

Muthu

version?

December 21, 2015 at 3:34 am

Sorry, the CN version hardware is working in Chinese only. But the App can display
English to guide you step by step.

yicamera

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December 20, 2015 at 2:15 am

Hi,
The 1st letters of the QR code at the back of my yicamera reads as HPPV6.

Liam

Im able to connect the yicamera to my Wi-Fi, and also to scan the QR code from my
Android phone to the yicamera (via YI Home APP), which appears to be successfully
initially.
However, during the connecting phase, the yicamera indicated that the QR Code was
invalid, and the connection process have to be reset and re-initiated.
Can you kindly assist on this error?
Thanks!

December 21, 2015 at 3:32 am

Please send your problem including photo of the QR code to our mailbox:
support@xiaoyi.com

yicamera

December 20, 2015 at 4:27 am

hello, the address for downloading the china version is not working is there any other
alternative address? I got my own yi home smart camera which is china version, it
could not be paired until now on. please help. thank you

andi
Purwanto

December 21, 2015 at 3:31 am

hello, please find the address below: https://www.dropbox.com

/s/8god4ig2sxgeq2j/home?dl=0

yicamera

December 20, 2015 at 11:29 pm

Android time zone off on recording by 6 hors or so. Please enable time zone change in
Chinese version of app or allow use of international version. Thanks

Jay

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December 21, 2015 at 3:17 am

thanks for your suggestion, we will bring your idea to dev team.

yicamera

December 27, 2015 at 10:27 am

Also if its possible to have a switch in the app to hide datetime at all. Thanks in
advance!

ka1vin

December 28, 2015 at 3:02 am

thanks for your feedback, I will forward it to our Dev Team.

yicamera

December 21, 2015 at 10:50 pm

We are your customer for long time and had bought many of your product.
Will you enable us to use international firmware version with our YI Home Camera CN
version.

Abdul

Regards,

December 22, 2015 at 2:18 am

Thanks for your support to us, I will bring your voice to our management team.

yicamera

December 23, 2015 at 7:52 am

please help me also. i am from india and my camera is not connecting. i have
downloaded yi home camera app in my mobile but it is not connecting.

sahil jindal

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December 24, 2015 at 6:44 am

please follow this blog to identify your camera version and install the matching
App. If you still have problem, feel free to contact us: support@xiaoyi.com

yicamera

December 23, 2015 at 4:22 pm

The first 4 characters on the back of the camera are 22ZE, I want use it in US. The
camera can connected to network (camera said wifi connection successful ), but my
phone can not be paired with it. After step testing server connection, the app shows

ying123

Fail to load. Please reset the camera

December 24, 2015 at 6:40 am

The camera is not U.S. version, if the package is printed in Chinese, then we can
confirm its CN version, you need to follow this blog and install the correct App to
use.

yicamera

December 24, 2015 at 1:13 am

Hi,
I also bought a CN camera from Gearbest but Im from Europe.
I am able to pair with the chinese app and see the camera, but it is a mess.

Sam

Is it possible to upgrade the firmware to the international version and use the
international app from the Playstore?

December 24, 2015 at 6:39 am

Sorry, currently its not possible to change.

yicamera

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December 25, 2015 at 1:51 pm

The last update (24/12/2015) makes the app crashes.

Paul

December 26, 2015 at 7:14 am

Android or IOS version? please contact us via support@xiaoyi.com to get further

support.

yicamera

December 26, 2015 at 3:01 pm

Hello dear,
after update the app crash after few seconds. I have android.

Kolda

December 27, 2015 at 10:34 pm

Same here. Im using the lates CN firmware from the site mentioned above
(1.8.5.1L_201510301024). Also installed the Android app directly from Apk. When I
startup the app, I logon with my MI account. Next I configure the camera and

Floris

everything works fine. When the popup shows up saying and update is available, I
press the update button. After install is completed, the app shows the camera but
crashes after showing the stream for some seconds. However, if I call the settings
menu, it will not crash. Only when the livestream is shown. Please fix this!

December 28, 2015 at 3:01 am

hello, thanks for your report. could you please contact us via
support@xiaoyi.com with more detail information?

yicamera

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December 26, 2015 at 12:47 am

dear Xiaoyi, i flashed US firmware, voice prompt became english on CN version and it
even connects fine to wifi. But it cannot load camera. Do you know when we can use
US firmware?

Jeroen van
Keulen

December 26, 2015 at 7:13 am

Hello, CN version camera supports CN firmware only.

yicamera

December 28, 2015 at 4:19 pm

I have followed your instructions and dl the China version app but every time I want to
log in using my mi account which is non China number, it always says error occurred
while logging in. Please advise

Cody

December 29, 2015 at 1:37 am

please confirm your MI account is working, you can login http://www.mi.com with
you MI account to verify it. if it still doesnt work, please try to register a Yi account

yicamera

or contact with MI customer service on http://www.mi.com.

December 28, 2015 at 5:56 pm

I have CN version camera, i am big fan of xiaoyi and xiaomi and i have almost all mi
products. I am using this camera india. is there a way to change time zone in camera

sanjeev

stream in mobile to indian time?

December 29, 2015 at 1:34 am

thanks for your interests to our product. unfortunately the CN version camera
support Beijing time only.

yicamera

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December 30, 2015 at 10:06 am

hi, yi home application 2 seconds show video and yi home stopped. i can whatch
record but cant watch live cam. please help. this problem started after last update.
thank you.

ilker

December 31, 2015 at 5:45 am

sorry for inconvenience. we suspect there is a language related bug in latest

release. please try to change your phone language to English or download the

yicamera

previous App version (updated in blog)

December 31, 2015 at 6:43 am

hi, i couldt find previous App, please help.

ilker

December 31, 2015 at 6:42 am

thank you, when i change language to english problem solved.

ilker

December 30, 2015 at 2:04 pm

Is it possible to at least add translations to english in the chinese app?

And an option to change the language?

Sam

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