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CHAPTER- 01
INTRODUCTION
Organization
Unique accounting practices
Management information requirements
Accounting controls
1.1.1.1 Organization: The organization of an insurance business depends upon its functions
and services. Most insurance companies are divided into a marketing division, underwriting
division, re-insurance division, claims division and financial division. If the insurance
company offers trust services a trust division is often established.
1.1.1.2 Unique accounting practice: Insurance companies must comply with certain
regulatory requirements and reporting practices.
1.1.1.3 Management Information requirements: Insurance business management needs a
variety of reports and information for both external and internal purposes. Financial
statements are often required by stockholders, the SEC and other regulatory agencies.
For internal purpose, management needs a variety of reports should include a variety of
information reports on marketing activity, underwriting activity, re-insurance activity, claim
activity and financial activities.
1.1.1.4. Accounting controls: Many aspects of insurance accounting are unique. Almost
every piece of paper utilized by insurance company becomes a sources document for the
accounting entry. Such papers include Money Receipts, checks, deposit slips, debit and credit
vouchers. Insurance company process hundreds of source documents each day. As
consequence, it is imperative that insurance companies make posting their books each day.
Assets of insurance companies including cheques, cash.
One of the most important accounting controls is the safeguarding of these assets. Primary
objectives of insurance companys internal control should be to promote dual control over
During the last twenty years, insurance industry in the developed world has undergone
tremendous change, Deregulation, technological innovation and competition contributed
largely to the developments that took place during the decades. As a result, insurance
information is very much important for the economy. To provide relevant information in time
the insurance sector should have a unified accounting information system. Effective AIS is
essential for data collection, data management, data maintenance, and data control and
information generation of the insurance business. But the information handing units of the
insurance business have not been properly organized. Rules and procedures have not been
properly developed to guide information handling departments. In this situation this thesis
tries to find out the original image of the overall AIS of insurance business of Bangladesh.
To know about the system mainly the insurance companies follow for their Insurance
business operation: manual, computerized and combination of manual and
computerized.
To know about the methods of accounting system they follow in their Insurances:
accrual and combination of accrual and cash.
To know about their overall data control or internal control system: weak, sound or
totally sound.
To know how they provide information to their internal management and external
decision makers.
To know about the satisfaction of the insurance companies about their AIS and
problems of AIS.
1.2.1 Specific objectives:
The Specific objectives are:
To analyze the existing Accounting Information System
To identify the problems of implementing existing system.
To find out the strengths and weaknesses of the process and also the problems
usually face to implement Accounting Information System.
To find out proper solution for the problems of existing AIS.
CHAPTER- 02
HISTORY OF INSURANCE
INDUSTRY
2.1 Introduction.
2.2 History and Development of Insurance.
2.2.1 Marine Insurance.
2.2.2 Fire Insurance.
2.2.3 Life Insurance.
2.3 Development of Insurance in Bangladesh.
2.1 Introduction
Insurance is a system of spreading the risk of one onto the shoulders of many. Whilst it
becomes somewhat impossible for a man to bear of himself 100% loss to his own property or
interest arising out of an unforeseen contingency, insurance is a method or process which
distributes the burden of the loss on a number of persons within the group formed for this
particular purpose.
Establishment / Act
Authority
1 March, 1972
Ministry of Commerce
Bangladesh
8 March, 1972
16 March, 1972
26 March, 1972
1 November, 1972
30 December,1972
14 May, 1972
November, 1973
1984
After 2008
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CHAPTER- 03
THEORETICAL ASPECTS OF
ACCOUNTING INFORMATION SYSTEM
11
12
Organization
Environment
Of the Firm
Information
System
Busi
AIAISSness
Firm
Operational
Organizations
Functions
AIS TransactionCycles
Business
Events from
Operations
System
So, a system is a set of two or more interrelated components that interact to achieve a goal.
13
Hardware
Data
Information
Software
Input
Financial
events or
transactions
Processing Output
Through several
accounting functions
Information
through financial
statements
14
External
Internal
AIS
Parties
Parties
15
Generation
interpreting,
reporting,
and
communicating
information.
Storage
Information
Processing
Input
Consumers
Output
Exchange Events
Internal Events
Environmental Events
Data
16
Organizational
Culture
Strategy
AIS
Information
Technology
SUPPORT ACTIVITIES
Firm Infrastructure
Human Resources
Technology Development
Purchasing
1. Inbound
logisticsreceiving
and Storing
Materials
2. OperationsManufacturing
Repackaging
3. Outbound
logisticsDistribution
Shipping
4. Marketing
and salesAdvertising
Selling
5. ServiceRepair
Maintenance
PRIMARY ACTIVITIES
Fig: Value chain
Support activities are sometimes referred to as line and staff activities respectively.
Support activities include:
1. Firm infrastructure refers to the accounting, finance, legal support, and general
administration activities that are necessary for any organization to function. The AIS ia part
of the firm infrastructure.
2. Human resources Involves recruiting and hiring new employees, training employees,
Paying employees, and handling employee benefits.
3. Technology refers to activities to improve the products or services (e.g., R&D, Web Site
development).
4. Purchasing buying the resources (e.g., materials, inventory and fixed assets) needed to
Carry out the entitys primary activities.
19
The development of AIS includes five basic phases: planning, analysis, design,
implementation, and support. The time period associated with each of these phases can be as
short as a few weeks or as long as several years.
3.6.1 Planning
Planning refers to project management objectives and techniques. The first phase of systems
development is the planning of the project. This entails determination of the scope and
objectives of the project, the definition of project responsibilities, control requirements,
project phases, project budgets, and project deliverables.
3.6.2. Analysis
The analysis phase is used to both determine and document the accounting and business
processes used by the organization. Such processes are redesigned to take advantage of best
practices or of the operating characteristics of modern system solutions. There are three types
of Analysis. These are:
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(B) Decision analysis is a thorough review of the decisions a manager is responsible for
making. The primary decisions that managers are responsible for are identified on an
individual basis. Then models are created to support the manager in gathering
financial and related information to develop and design alternatives, and to make
actionable choices. This method is valuable when decision support is the system's
primary objective.
23
24
Host
Computer
or Server
ii) Ring Configuration: In a LAN configured as ring, each node is directly linked to other
nodes.
Central
Files
Local
Local
Files
Files
Local
Files
Local
Files
25
Bus
channel
Host
Computer or
Server
26
Transaction files capture detailed transaction data. They are counterparts to general
and special journals in manual systems.
Transaction data are periodically posted to related master file(s) and are then either
purged or archived.
27
28
3.9 Record-Key
These are data elements within records that serve as sort keys. e.g. Customer-account
number. Two types of keys often used in master and transaction file records are a primary
key and one or more secondary keys.
A Primary key (also called a record key) is the attribute that uniquely identifies a
specific record. They are usually of numeric or alphanumeric modes, e.g. customer
number.
A Secondary key is an attribute other than the primary key and represents an
alternative way to sort or access records in a file, e.g. customer last name.
3.10 Flags
Flags that are symbols or characters used for control purposes, e.g. end-of-batch flag.
Flags are not visible to the end-user. It is a system-managed field that is transparent
to the user.
29
3.12 Flowcharts
Flowcharts include three types:
Document flowcharts describe the flow of documents and information between
departments or units.
System flowcharts describe the relationship between inputs, processing, and outputs
for a system.
Program flowcharts describe the sequence of logical operations performed in a
computer program.
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CHAPTER- 04
ANALYSIS OF ACCOUNTING INFORMATION
SYSTEM OF INSURANCE INDUSTRY IN
BANGLADEH
31
Accuracy
Timeliness
Completeness
Consistency
6
5
4
3
2
1
0
Over all data Quality
Accuracy
Timeliness
Completeness
Consistency
32
Top management
recognize the importance
Middle management
commitment to AIS
Importance
DQ controls
Performance
33
Team work
6.2
6
5.8
5.6
5.4
5.2
5
4.8
4.6
4.4
34
Importance
Performance
35
Performance
36
Accuracy
Timeliness
Completeness
37
Consistency
6
5.8
5.6
5.4
5.2
5
4.8
4.6
4.4
Top management
recognize the importance
Middle management
commitment to AIS
Importance
Performance
DQ controls
Column2
38
Team Work
(Communication):
6.2
6
5.8
5.6
5.4
5.2
5
4.8
4.6
4.4
Importance
Performance
39
Performance
40
41
Quality Data
6.2
6
5.8
5.6
5.4
5.2
5
4.8
4.6
4.4
Accuracy
Timeliness
Completeness
Consistency
42
6
5.8
5.6
5.4
5.2
5
4.8
4.6
4.4
Top management
recognize the importance
Middle management
commitment to AIS
Importance
Performance
DQ controls
Column2
Team Work
(Communication):
6.2
6
5.8
5.6
5.4
5.2
5
4.8
4.6
4.4
Importance
43
Performance
Importance
Performance
All the employees of Pragati Life Insurance are understanding importance of data quality
management. They are always prepared & active to improve the overall data quality
appropriate DQ controls, approaches, and adequate processes. They are highly trained to
bring or maintained Quality data.
44
Performance
45
46
Quality Data
7
6
5
4
3
2
1
0
Accuracy
Timeliness
Completeness
Consistency
6
5.8
5.6
5.4
5.2
5
4.8
4.6
4.4
Top management
recognize the importance
Middle management
commitment to AIS
Importance
47
DQ controls
Team Work
(Communication):
6.2
6
5.8
5.6
5.4
5.2
5
4.8
4.6
4.4
Importance
Performance
49
Performance
50
7
6
5
4
3
2
1
0
Accuracy
Timeliness
Completeness
Consistency
51
6
5.8
5.6
5.4
5.2
5
4.8
4.6
4.4
Top management
recognize the importance
Middle management
commitment to AIS
Importance
DQ controls
Performance
Team Work
(Communication):
6.2
6
5.8
5.6
5.4
5.2
5
4.8
4.6
4.4
52
Importance
Performance
53
Performance
54
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National Life
Insurance Company Ltd, Popular Life Insurance Company Ltd and Pragati Life Insurance Ltd
4.6.1 Data quality
Quality information is critical to organizations success in todays highly competitive
environment.
55
Accuracy: which occurs when the recorded value is in conformity with the actual
value;
Timeliness: This occurs that when the recorded value is not out of date.
Completeness: which occurs when all values for a certain variable are recorded, and
Consistency: which occurs when the representation of the data values, is the same in
all cases (Ballou et al. 1982, 1985, 1987, 1993)
Four other data quality dimensions have been identified (Wang & Strong 1996) that are also
widely accepted:
Contextual dimensions define data quality within the context of the task at hand;
56
6
5
5
4
4
3
Accuracy
Timeliness
Completeness
Consistency
This figure show that in all field Accuracy, Completeness, Consistency, completness
American Life Insurance Company & Jiban Bima Corporation are more effiecient But
National Life Insurance Company Ltd, Popular Life Insurance Company Ltd and Pragati Life
Insurance Ltd
57
J I B A N B I MA
C O R P O R AT I O N
Importance
perfomance
A M E R I C A N L I FE
I N S U R A NC E
C OMP ANY
N A T I O N A L L I FE
I N S U R A NC E
C OMP ANY L TD
58
P O P U L A R L I FE
I N S U R A NC E
C OMP ANY L TD
P R A G A T I L I FE
I N S U R A NC E L T D
4.68
4.585
4.4
Jiban Bima
Corporation
4.37
American Life
Na tiona l Life
Popula r Life
Ins urance CompanyIns ura nce Compa nyIns ura nce Compa ny
Ltd
Ltd
Importance
Pra ga ti Life
Ins ura nce Ltd
Performance
as much validation of data as possible (based on business rules etc.). The system of Life
Insurance companies is Adequate & sufficient documentation for employee to follow & uses
the system. those are very user friendly. Ease of modification / upgrade. all systems are not
mature enough but its ok to use . all most all of them The system is up-to-date (adopt new
technology): regular. Level of the integration and system Interpretability is high. every
Insurance company has Effective data management approach, such as, centralized database,
and data warehouse.
59
5
4.58
4.16
JIBAN BIMA
CORPORATION
4.58
4.16
AMERICAN LIFE
INSURANCE
COMPANY
NATIONAL LIFE
INSURANCE
COMPANY LTD
Importance
POPULAR LIFE
INSURANCE
COMPANY LTD
PRAGATI LIFE
INSURANCE LTD
Performance
60
0
Jiban Bima
Corporation
American Life
National Life
Popular Life
Pragati Life Insurance
Insurance Company Insurance Company Insurance Company
Ltd
Ltd
Ltd
Importance
Performance
Enterprise resource planning (ERP) systems integrate internal and external management of
information across an entire organizationembracing finance/accounting, manufacturing,
sales and service, customer relationship management, etc. ERP systems automate this activity
with an integrated software application. ERP facilitates information flow between all business
functions inside the organization, and manages connections to outside stakeholders Enterprise
resource planning (ERP) system is usedby every Insurance company.
Online commerce :The buying and selling of products and services by businesses and
consumers through an electronic medium, without using any paper documents. E-commerce
is widely considered the buying and selling of products over the internet, but any transaction
that is completed solely through electronic measures can be considered e-commerce. E61
miscellaneous activity
14
12
10
8
6
4
2
0
Jiban Bima
Corporation
American Life
National Life
Popular Life
Insurance Company Insurance Company Insurance Company
Ltd
Ltd
Service
Not available
62
Pragati Life
Insurance Ltd
CHAPTER- 05
MAJOR FINDINGS &
RECOMMENDATIONS
5.1 Major Findings
5.2 Recommendations
63
64
5.2Recommendations
The Insurance companies should develop their overall AIS. Insurance companies in
Bangladesh life or general have a partial application of IT based modern effective AIS. The
companies are used foregin, local firms, and self or individual developed computer software
mainly for operational purpose. But in fact the insurance companies have not yet developed
unified AIS in their operating system. The operators of AIS of insurance sector have not yet
gathered appropriate & adequate knowledge about the IT based AIS. They still use a
combination of manual and computerized system., the functions of AIS are running on with
little efforts and less satisfactory results particularly for data control and information
generation. They should give more emphasis on internal control and information generation.
The use of internet technology for sale of insurance products and providing swift & better
service is now a well-established activity in many countries, but its use in the insurance sector
of Bangladesh is very limited. Even some companies have no own website.
The growth of insurance sector of Bangladesh mainly depends on aware of people about
insurance products & services and it is possible only through an effective IT based AIS. AIS
related professionals and staffs should be educated and properly trained. Existing AIS
practice under the insurance Act 1938 and the Insurance Rules 1958 should be modernized.
The management of Insurance Companys should development and implement a modern
latest language base software through an established software developing firms for its IT
based effective AIS. It should also recruit IT knowledge people to run the IT based AIS and
provide sufficient training to the employees engaged in different levels of its operating
system. Through the effective AIS, the company will be able to provide its services to the
stakeholders in the better ways and be capable to achieve its main objects efficiently.
According to the requirement of IT based AIS, the regulatory authorities and professional
bodies of insurance sector of Bangladesh should give emphasis to develop the AIS of the
sector immediately.
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CHAPTER- 06
CONCLUSION
66
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CHAPTER- 07
REFERENCES
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BOOK:
Romney/ Steinbart, 10th Edition, 2006, Accounting Information System.
INTERNET:
http://www.bangladesh-bank.org/fnansys/regulator.php (August 22, 2014 Time: 11:30
PM)
http://www.sbc.gov.bd/current_market.php (August 22, 2014 Time: 11: 45pm)
http://www.scribd.com/search?query=report+on+AIS+of+insurance+industry+sector
+in+bangladesh (August23, 2014 Time: 12:00 Pm)
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